Moore Place

Portsmouth Road, Esher KT10 9LH
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9.9 85 Reviews
  • Moore Place, Esher
Anchor's Moore Place provides luxurious and comfortable surroundings to up to 60 older people whilst providing first-class care and support. Moore Place continues to welcome new residents for quality residential and residential dementia care on both a permanent basis and on a shorter term basis.

The home benefits from the pretty surroundings of the Surrey Green belt whilst being set in its own landscaped grounds with outdoor seating areas for customers and their families to enjoy.

Facilities include an activity/cinema room, coffee lounge, a beauty salon and a number of cosy lounges. Bright and spacious bedrooms are designed to the highest standard each with an ensuite wet room and benefiting from modern comforts such as under-floor heating.

A range of care packages are available and these are carefully planned to suit individual needs and interests. Care colleagues strive to work closely with customers and their loved ones and build strong relationships to ensure they receive the best care possible.

Dementia care is available at Moore Place, where care colleagues receive regular training which ensures their approach always reflects best practice.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750

Please contact Moore Place directly to discuss fees, where the team will be happy to help.

These prices are only a guideline, please contact Moore Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Paula Rifai (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Moore Place directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visitors are welcome at Moore Place.

Parking

  • Onsite parking is available, including disabled spaces.

Moore Place Reviews (85)

Total of 85, showing 61-80
9.9

Moore Place has a Review Score of 9.9 (9.931) out of 10, based on 23 reviews in the last 2 years. Over all time Moore Place has 85 reviews.

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Review from Elizabeth A (Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a marvellous care home - the staff are friendly and very helpful. My room is perfect with a lovely view and the food is excellent and varied. There is a friendly atmosphere throughout the home. I would certainly recommend Moore Place to my friends and relatives.

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Review from Peter C (Son of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moore Place is a friendly and welcoming home and we are extremely happy with the environment and care provided. The staff are attentive and very professional with their care of the residents. The recent appointment of a new manager continues to improve standards.

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Review from Marjorie Y (Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been here two and a half years.
Everybody is extremely helpful and I wouldn't want to live anywhere else.

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Review from D W (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved into Moore Place in December 2018. My mother was rehabilitating after hip replacement and my father has dementia and has lost mobility. Without exception, the carers are kind, friendly, patient and sensitive to my parents differing needs. The rooms are comfortable, clean, beautiful
and very well equipped for all mobility requirements. The food is appetising and varied. The management team are extremely accommodating and supportive and I feel very confident in the care my parents are receiving at Moore Place.

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Review from Pearl S (Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my stay very much. The room was good (although one of the smaller ones) but found the two chairs extremely heavy and hard to move about. The food was generally excellent although quality and choice deteriorated during my stay - more foreign food than a clientele of mainly elderly English people
may have found a bit wearing.


Anchor staff were all kind and helpful, but some of the agency staff were not and this proved very upsetting. Nevertheless, I would not expect to find anywhere I would prefer.

Reply from Nicola Ayliff, District Manager at Moore Place

Thank you for taking the time to provide feedback on Moore Place, where we are pleased that you are extremely likely to recommend Moore Place. We endeavour to provide a nutritious menu that suits a variety of tastes. We note your comments regarding agency staff, where we have a robust ongoing recruitment programme for permanent team members.

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Review from Eric C (Respite Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleasant, comfortable environment. Close attention received from all the staff including carers and senior staff.
Any special requirements dealt with efficiently and speedily. I will return for further periods during the year.

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Review from Sam L (Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have only lived here for a few weeks and already I feel "lonely" with no-one to talk to. Meal times are boring as there is mostly no talking from across the table - helped only by the carers trying to get a verbal response.


Equipment is mostly poor - especially in the bathroom but the bed is "generous"

in size as well as the type of bedding.
"Private" outdoor space is small and inadequate - not kept in a tidy condition.

Reply from Hannah Markland, Home Manager at Moore Place

We would never like to have residents feeling lonely, so we strive to deliver activities and things to do that the customers enjoy and have a keen interest in, we have taken this feedback on board and are looking at adding activities into our calendar that are focused around supporting our resident's lives and interests.


We will be setting up different groups for customers to get involved in to help them settle into their new lives at Moore Place.

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Review from Caroline D (Wife of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was with you for respite care for two weeks. We were both nervous but we needn't have worried. Everyone was absolutely lovely and so caring. Thank you.

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Review from Janet J (Wife of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial contact through to a fortnight's respite for my husband, we were both treated with the utmost courtesy and kindness. My husband was very well looked after which gave me peace of mind. Good quality, loving care is the first essential. Environment and immediate surroundings are important
too and the home was so beautifully designed and kept. The manager was so reassuring and caring as were all staff. We would not hesitate to use Moore Place in the future and will certainly recommend it. Thank you so much everyone.

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Review from Dennis (Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A high-quality care home, great staff, friendly environment. Good time was had and would recommend and use again.

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Review from Beverley R (Friend of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Auntie looks very well so she is obviously very happy in her new home and well taken care of.

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Review from Audrey W (Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is a friendly care home. I was made to feel welcome as soon as I arrived.
They have had a lot of problems with the kitchen staff.
The food at one stage was awful but is gradually improving although still leaves much room for improvement.
They run out of many things, cheese, yoghurts, brown
bread, marmalade, even vanilla ice cream to name a few.
We have had many managers recently, none for the better. Very unsettling.
After a fall in the bathroom, I was left calling for help for at least 10 minutes on the floor. What can be done?

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Review from J T (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and thorough induction where needs were properly assessed before entry. Carers very attentive and responsive and extremely friendly. All matters raised followed up quickly and effectively. Excellent facilities and room. High-quality facilities. Would highly recommend Moore Place.

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Review from Joanna R (Daughter of Resident) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited Moore Place with my mother and were made to feel welcome. Everyone was very friendly. The Customer Relations Manager gave my mother a tour and was very keen to hear mum's opinion. I liked this as it showed that Mum was the priority.


Excellent facilities and décor: spa bath, hairdressing

salon, beautiful lounges and balconies to sit out in. The bedrooms are large, comfortable, great views, plenty of space for clothes, personal knick-knacks, pictures, etc.
Lots of varied activities for all the residents – days out, exercise, films, etc. The food is superb, with a good selection of options to choose from. The opportunity to have a glass of wine with lunch or supper is lovely.


The staff are all friendly, helpful, endlessly patient. They are always happy to answer any questions. You can see from the reactions of the other residents how much they like them. My mum is absolutely delighted to be there, she's happy and made so many friends. All the residents are treated with respect and dignity.

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Review from Nicholas M (Son of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has not been this happy and healthy for the past 5 years and that is thanks to the staff and facilities at Moore Place.

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Review from Brian B (Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and helpful, most enjoy a joke and reciprocate. The only fault is sometimes service is slow, there appears to be no one in charge.
However, I don't think more staff is the answer.

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Review from S P (Son of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst certainly expensive, Moore Place is a new, bright, friendly home with good facilities. The staff are all very helpful and responsive to the needs of the people they care for. Now that the teething problems have been solved, there is a good range of activities that residents can participate
in or enjoy the privacy and quiet of their own room as they prefer. Overall, I cannot see my mother being as comfortable and cared for in any other home that I have seen. Whilst ageing is a difficult process for all concerned, Moore Place makes those latter years as comfortable and pleasant as possible.

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Review from P P (Friend of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour used Moore Place Care Home over Christmas as she has no immediate relations. When she fell ill after Christmas at the age of 92 and decided she could not live alone anymore and chose Moore Place because of her past experience.


She has an old friend and a neighbour already in Moore Place

so it was easy to decide her future, comfort and peace of mind was to return and enjoy her later years.

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Review from P E (Stepson of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Step-father has received outstanding care since coming to Moore Place. Since my mother passed away last year, he has found life very difficult at home and has struggled to cope.
Morre Place has given him a new lease of life. He has made friends and is happier than I've seen him for a long time.

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Review from D S (Son of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is the first occupant of a very well appointed room with an attractive view across the garden. The staff are excellent; very willing and responsive and universally friendly. The decision to move to a care home is never easy but the overall quality of Moore Place has made it a positive experience.

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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Moore Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Moore Place is calculated as follows: ( (257 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 274 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moore Place is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Aug 2025

We currently have three vacancies for care. Please contact Moore Place directly for further details.

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Awards / Recognitions (13)

Meet the Team (2)

Chelsea

Chelsea Card

Job Title: Home Manager

Joined: 2016

I'm Chelsea Card, and I’m delighted to be returning from maternity leave as the Home Manager at Moore Place.


I’ve had the pleasure of working at Moore Place for the past nine years, and I hold a deep passion and dedication for both the home and our residents. My journey began in 2016 when I joined as a Care Assistant. I truly loved this role, my favourite part was getting to know our residents personally and hearing the many wonderful stories from their incredible lives. Caring for others has always been something I’ve been deeply passionate about.


In early 2018, I progressed into a Team Leader role, where I discovered my love for leadership. I continued to challenge myself, develop my skills, and learn as much as I could, which led to my promotion to Deputy Manager in 2022.


Throughout my time at Moore Place, I’ve remained committed not only to my own professional development but also to supporting Moore Place in delivering the highest standards of care. I’ve gained invaluable experience over the years, and I’m incredibly excited for this next chapter.


After spending the past year on maternity leave, I’m so looking forward to seeing familiar faces and meeting our new residents, families, and team members. I’m also excited to work alongside Claire again as we continue moving Moore Place forward on its journey.

Claire

Claire Tinson

Job Title: Deputy Manager

Joined: 2025

Hi, I'm Claire Tinson, the Deputy Manager at Moore Place care home in Esher.


My journey in care began 25 years ago when I started as a care assistant in a small independent care home in Esher. After taking a short career break to raise my family, I joined the NHS, where I spent many years working in both clinical and administrative roles. Although I valued my time in the NHS, I soon realised how much I missed the continuity of care and the deep relationships that come from working in a care home setting.


In December 2017, I returned to that environment by joining Moore Place as a bank Care Assistant, and I loved every minute of it. By September 2018, I made the decision to leave the NHS and became a full-time Team Leader at Moore Place, managing the ground floor alongside Chelsea. I spent four incredibly fulfilling years here, and the residents and staff quickly became my second family. This sense of unity and dedication was never more evident than during the COVID-19 pandemic, when—despite the fear and uncertainty—we pulled together as a team and gave everything we had. One of our proudest accomplishments was navigating that time without the need for any agency staff.


I left Moore Place to broaden my management experience and, for the past two and a half years, have been leading a reception team at a world-renowned veterinary practice. While the role brought valuable experience and new challenges, my heart always remained with Moore Place.


When I saw the Deputy Manager position advertised, I knew immediately that I had to apply. I’m absolutely thrilled to return, and I look forward to getting to know all the residents and families, and to supporting them in living happy, fulfilled lives.

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