Moore Place

Given the scandalous situation in care homes in the country Moore Place must be commended on how they are coming through this - few infections and all recovered is a remarkable achievement and I find it difficult to express how grateful I and my family, spread around the world, are for this.

Since the new Manager has arrived the improvements at this home have been very good. The cleanliness has improved, the number of staff has improved, the daily entertainment has improved - in fact it has been a huge improvement overall. The management and care staff have been excellent during the Covid-19 pandemic and my mother has been looked after very well.

Inspiring. My thanks to them all.

My mother has been a resident for 5+ years and I cannot express the gratitude felt by her entire family for the comfort and care she has been given during these difficult times. One carer in particular has gone, in my opinion, above and beyond. She has facilitated online video calls over 3 continents and has sent us pictures of Mum walking in the car park area - this is more than any of us have managed to get her to do in over a year, for this level of caring I have no words, gratitude does not seem to cover it adequately.

My mother has been in Moore Place now for two years and is very happy. She has been well looked after and the staff are very caring and understanding and I feel they have got to know her. The management has improved more recently and the staff seem happy. They have coped really well over this difficult period during the Coronavirus. Residents are able to stay in contact via Skype and I have been updated frequently. I am grateful for all they have done.

My Mum (who suffers from dementia) has been a resident at Moore Place for four years and is very happy living there. The staff are exceptionally caring and she thinks very highly of them. Her room is modern, comfortable and overlooks the golf course where she used to play. The food is very good and varied. The activities programme is improving and hopefully will continue to do so in due course. I am very happy with the new Manager who has definitely made improvements, and the Assistant Manager who has been there from the beginning - a very good leadership team now. At the time of writing, I have been unable to visit my Mum for several weeks now which has been very hard, due to Covid-19. I cannot express highly enough what a comfort it is to know she is in such safe, caring hands at this time. I can see when I speak to her on Skype that she is well cared for and content, so am very grateful she is being looked after so well by the carers who are going above and beyond!

This is a marvellous care home - the staff are friendly and very helpful. My room is perfect with a lovely view and the food is excellent and varied. There is a friendly atmosphere throughout the home. I would certainly recommend Moore Place to my friends and relatives.

Moore Place is a friendly and welcoming home and we are extremely happy with the environment and care provided. The staff are attentive and very professional with their care of the residents. The recent appointment of a new manager continues to improve standards.

Everybody is extremely helpful and I wouldn't want to live anywhere else.

Both my parents moved into Moore Place in December 2018. My mother was rehabilitating after hip replacement and my father has dementia and has lost mobility. Without exception, the carers are kind, friendly, patient and sensitive to my parents differing needs. The rooms are comfortable, clean, beautiful and very well equipped for all mobility requirements. The food is appetising and varied. The management team are extremely accommodating and supportive and I feel very confident in the care my parents are receiving at Moore Place.

I enjoyed my stay very much. The room was good (although one of the smaller ones) but found the two chairs extremely heavy and hard to move about. The food was generally excellent although quality and choice deteriorated during my stay - more foreign food than a clientele of mainly elderly English people may have found a bit wearing.

Anchor staff were all kind and helpful, but some of the agency staff were not and this proved very upsetting. Nevertheless, I would not expect to find anywhere I would prefer.

Any special requirements dealt with efficiently and speedily. I will return for further periods during the year.

I have only lived here for a few weeks and already I feel "lonely" with no-one to talk to. Meal times are boring as there is mostly no talking from across the table - helped only by the carers trying to get a verbal response.

"Private" outdoor space is small and inadequate - not kept in a tidy condition.

My husband was with you for respite care for two weeks. We were both nervous but we needn't have worried. Everyone was absolutely lovely and so caring. Thank you.

From initial contact through to a fortnight's respite for my husband, we were both treated with the utmost courtesy and kindness. My husband was very well looked after which gave me peace of mind. Good quality, loving care is the first essential. Environment and immediate surroundings are important too and the home was so beautifully designed and kept. The manager was so reassuring and caring as were all staff. We would not hesitate to use Moore Place in the future and will certainly recommend it. Thank you so much everyone.

A high-quality care home, great staff, friendly environment. Good time was had and would recommend and use again.

Auntie looks very well so she is obviously very happy in her new home and well taken care of.

After a fall in the bathroom, I was left calling for help for at least 10 minutes on the floor. What can be done?

Excellent and thorough induction where needs were properly assessed before entry. Carers very attentive and responsive and extremely friendly. All matters raised followed up quickly and effectively. Excellent facilities and room. High-quality facilities. Would highly recommend Moore Place.

We visited Moore Place with my mother and were made to feel welcome. Everyone was very friendly. The Customer Relations Manager gave my mother a tour and was very keen to hear mum's opinion. I liked this as it showed that Mum was the priority.

Lots of varied activities for all the residents – days out, exercise, films, etc. The food is superb, with a good selection of options to choose from. The opportunity to have a glass of wine with lunch or supper is lovely.

The staff are all friendly, helpful, endlessly patient. They are always happy to answer any questions. You can see from the reactions of the other residents how much they like them. My mum is absolutely delighted to be there, she's happy and made so many friends. All the residents are treated with respect and dignity.