
We couldn't fault the care the staff gave her.L B(Daughter of Resident/Service User)

An excellent place to stay for convalescence following my operation.C T(Resident / Service User)

I am very happy here. Staff are so kind to me.D R(Resident / Service User)

We couldn't fault the care the staff gave her.L B(Daughter of Resident/Service User)

An excellent place to stay for convalescence following my operation.C T(Resident / Service User)

I am very happy here. Staff are so kind to me.D R(Resident / Service User)

Anchor's Moore Place provides luxurious and comfortable surroundings to up to 60 older people whilst providing first-class care and support.
Moore Place continues to welcome new residents for quality residential and dementia care on both a permanent basis and on a shorter-term, trial-stay basis.
The home benefits from the pretty surroundings of the Surrey Green Belt whilst being set in its own landscaped grounds with outdoor seating areas for customers...
Care Provided by Moore Place
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Lift
- Gardens
- Bar/Café
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs, size or location of room and other factors. Colleagues at Moore Place will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Moore Place for full pricing details and T&Cs.
Contact Moore Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Chelsea Card (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visitors are welcome at Moore Place.
Parking
- Onsite parking is available, including disabled spaces.
Moore Place Reviews (89)
Moore Place has a Review Score of 9.8 (9.831) out of 10, based on 17 reviews in the last 2 years.
Over all time Moore Place has 89 reviews.
From the start of the recent Covid-19 pandemic, I cannot praise the staff highly enough as they go above and beyond expectations for their residents, many of whom on the dementia floor require almost constant support.
Inspiring. My thanks to them all.
My mother has been a resident for 5+ years and I cannot express the gratitude felt by her entire family for the comfort and care she has been given during these difficult times. One carer in particular has gone, in my opinion, above and beyond. She has facilitated online video calls over 3 continents and has sent us pictures of Mum walking in the car park area - this is more than any of us have managed to get her to do in over a year, for this level of caring I have no words, gratitude does not seem to cover it adequately.
My mother has been in Moore Place now for two years and is very happy. She has been well looked after and the staff are very caring and understanding and I feel they have got to know her. The management has improved more recently and the staff seem happy. They have coped really well over this difficult period during the Coronavirus. Residents are able to stay in contact via Skype and I have been updated frequently. I am grateful for all they have done.
My Mum (who suffers from dementia) has been a resident at Moore Place for four years and is very happy living there. The staff are exceptionally caring and she thinks very highly of them. Her room is modern, comfortable and overlooks the golf course where she used to play. The food is very good and varied. The activities programme is improving and hopefully will continue to do so in due course. I am very happy with the new Manager who has definitely made improvements, and the Assistant Manager who has been there from the beginning - a very good leadership team now. At the time of writing, I have been unable to visit my Mum for several weeks now which has been very hard, due to Covid-19. I cannot express highly enough what a comfort it is to know she is in such safe, caring hands at this time. I can see when I speak to her on Skype that she is well cared for and content, so am very grateful she is being looked after so well by the carers who are going above and beyond!
This is a marvellous care home - the staff are friendly and very helpful. My room is perfect with a lovely view and the food is excellent and varied. There is a friendly atmosphere throughout the home. I would certainly recommend Moore Place to my friends and relatives.
Moore Place is a friendly and welcoming home and we are extremely happy with the environment and care provided. The staff are attentive and very professional with their care of the residents. The recent appointment of a new manager continues to improve standards.
Everybody is extremely helpful and I wouldn't want to live anywhere else.
Both my parents moved into Moore Place in December 2018. My mother was rehabilitating after hip replacement and my father has dementia and has lost mobility. Without exception, the carers are kind, friendly, patient and sensitive to my parents differing needs. The rooms are comfortable, clean, beautiful and very well equipped for all mobility requirements. The food is appetising and varied. The management team are extremely accommodating and supportive and I feel very confident in the care my parents are receiving at Moore Place.
I enjoyed my stay very much. The room was good (although one of the smaller ones) but found the two chairs extremely heavy and hard to move about. The food was generally excellent although quality and choice deteriorated during my stay - more foreign food than a clientele of mainly elderly English people may have found a bit wearing.
Anchor staff were all kind and helpful, but some of the agency staff were not and this proved very upsetting. Nevertheless, I would not expect to find anywhere I would prefer.
Thank you for taking the time to provide feedback on Moore Place, where we are pleased that you are extremely likely to recommend Moore Place. We endeavour to provide a nutritious menu that suits a variety of tastes. We note your comments regarding agency staff, where we have a robust ongoing recruitment programme for permanent team members.
Any special requirements dealt with efficiently and speedily. I will return for further periods during the year.
I have only lived here for a few weeks and already I feel "lonely" with no-one to talk to. Meal times are boring as there is mostly no talking from across the table - helped only by the carers trying to get a verbal response.
Equipment is mostly poor - especially in the bathroom but the bed is "generous" in size as well as the type of bedding."Private" outdoor space is small and inadequate - not kept in a tidy condition.
We would never like to have residents feeling lonely, so we strive to deliver activities and things to do that the customers enjoy and have a keen interest in, we have taken this feedback on board and are looking at adding activities into our calendar that are focused around supporting our...
My husband was with you for respite care for two weeks. We were both nervous but we needn't have worried. Everyone was absolutely lovely and so caring. Thank you.
From initial contact through to a fortnight's respite for my husband, we were both treated with the utmost courtesy and kindness. My husband was very well looked after which gave me peace of mind. Good quality, loving care is the first essential. Environment and immediate surroundings are important too and the home was so beautifully designed and kept. The manager was so reassuring and caring as were all staff. We would not hesitate to use Moore Place in the future and will certainly recommend it. Thank you so much everyone.
A high-quality care home, great staff, friendly environment. Good time was had and would recommend and use again.
Auntie looks very well so she is obviously very happy in her new home and well taken care of.
They have had a lot of problems with the kitchen staff.
The food at one stage was awful but is gradually improving although still leaves much room for improvement.
They run out of many things, cheese, yoghurts, brown bread, marmalade, even vanilla ice cream to name a few.
We have had many managers recently, none for the better. Very unsettling.
After a fall in the bathroom, I was left calling for help for at least 10 minutes on the floor. What can be done?
Excellent and thorough induction where needs were properly assessed before entry. Carers very attentive and responsive and extremely friendly. All matters raised followed up quickly and effectively. Excellent facilities and room. High-quality facilities. Would highly recommend Moore Place.
We visited Moore Place with my mother and were made to feel welcome. Everyone was very friendly. The Customer Relations Manager gave my mother a tour and was very keen to hear mum's opinion. I liked this as it showed that Mum was the priority.
Excellent facilities and décor: spa bath, hairdressing salon, beautiful lounges and balconies to sit out in. The bedrooms are large, comfortable, great views, plenty of space for clothes, personal knick-knacks, pictures, etc.Lots of varied activities for all the residents – days out, exercise, films, etc. The food is superb, with a good selection of options to choose from. The opportunity to have a glass of wine with lunch or supper is lovely.
The staff are all friendly, helpful, endlessly patient. They are always happy to answer any questions. You can see from the reactions of the other residents how much they like them. My mum is absolutely delighted to be there, she's happy and made so many friends. All the residents are treated with respect and dignity.
My dad has not been this happy and healthy for the past 5 years and that is thanks to the staff and facilities at Moore Place.
However, I don't think more staff is the answer.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 24 August 2026We currently have three vacancies for care. Please contact Moore Place directly for further details.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Moore Place.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Anchor
- 31 Jan 2025Recipient: Anchor
- 31 Jan 2024Recipient: Moore Place
Accreditations
There are no accreditations posted yet for Moore Place.
Meet the Team (2)

Hi, I'm Claire Tinson, the Deputy Manager at Moore Place care home in Esher.
My journey in care began 25 years ago when I started as a care assistant in a small independent care home in Esher. After taking a short career break to raise my family, I joined the NHS, where I spent many years working in both clinical and administrative roles. Although I valued my time in the NHS, I soon realised how much I missed the continuity of care and the deep relationships that come from working in a care home setting.
In December 2017, I returned to that environment by joining Moore Place as a bank Care Assistant, and I loved every minute of it. By September 2018, I made the decision to leave the NHS and became a full-time Team Leader at Moore Place, managing the ground floor alongside Chelsea. I spent four incredibly fulfilling years here, and the residents and staff quickly became my second family. This sense of unity and dedication was never more evident than during the COVID-19 pandemic, when—despite the fear and uncertainty—we pulled together as a team and gave everything we had. One of our proudest accomplishments was navigating that time without the need for any agency staff.
I left Moore Place to broaden my management experience and, for the past two and a half years, have been leading a reception team at a world-renowned veterinary practice. While the role brought valuable experience and new challenges, my heart always remained with Moore Place.
When I saw the Deputy Manager position advertised, I knew immediately that I had to apply. I’m absolutely thrilled to return, and I look forward to getting to know all the residents and families, and to supporting them in living happy, fulfilled lives.

I joined Anchor over five years ago, moving into care from a career in hospitality during the COVID-19 pandemic. What started as a temporary role quickly became a real passion—I remember finishing one of my first shifts and realising I’d found something I genuinely loved. From there, I progressed from Care Assistant to Team Leader, then Deputy Manager, and now Home Manager at Moore Place.
I’m proud of my experience in building strong, consistent teams and improving the quality of care, including successfully reducing reliance on agency staff to zero for a sustained period in my previous home, helping to improve continuity and outcomes for residents.
Creating a warm, welcoming environment where residents, families and colleagues feel valued and supported is really important to me. My leadership style is friendly, approachable and hands-on—I believe in being visible, leading by example, and encouraging open communication.
You’ll often see me around the home with my Jack Russell, Cathy, who loves being part of daily life and brings plenty of smiles to residents and the team.
I’m committed to ensuring Moore Place is a place where people feel safe, happy and truly at home.
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