
We couldn't fault the care the staff gave her.L B(Daughter of Resident/Service User)

An excellent place to stay for convalescence following my operation.C T(Resident / Service User)

I am very happy here. Staff are so kind to me.D R(Resident / Service User)

We couldn't fault the care the staff gave her.L B(Daughter of Resident/Service User)

An excellent place to stay for convalescence following my operation.C T(Resident / Service User)

I am very happy here. Staff are so kind to me.D R(Resident / Service User)

Anchor's Moore Place provides luxurious and comfortable surroundings to up to 60 older people whilst providing first-class care and support.
Moore Place continues to welcome new residents for quality residential and dementia care on both a permanent basis and on a shorter-term, trial-stay basis.
The home benefits from the pretty surroundings of the Surrey Green Belt whilst being set in its own landscaped grounds with outdoor seating areas for customers...
Care Provided by Moore Place
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Lift
- Gardens
- Bar/Café
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs, size or location of room and other factors. Colleagues at Moore Place will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Moore Place for full pricing details and T&Cs.
Contact Moore Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Chelsea Card (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visitors are welcome at Moore Place.
Parking
- Onsite parking is available, including disabled spaces.
Moore Place Reviews (89)
Moore Place has a Review Score of 9.8 (9.831) out of 10, based on 17 reviews in the last 2 years.
Over all time Moore Place has 89 reviews.
So moved Mum and Dad into the home in the middle of the pandemic. Sadly Dad passed away during 1st 6 months but due to the compassion and care of the whole team, Mum is a very happy and well looked after dementia patient. Due to how she is cared for, I really believe that the onset of memory loss has slowed down. She gets involved in many activities and loves going out on minibus trips. The manager has been truly instrumental in guiding the whole team and creating a great place for Mum to live. Although the current manager has now been promoted to area manager his legacy will live on through his care and dedication to the home and making sure himself that the right predecessor is found. I can thoroughly recommend Moore Place to anyone looking for care.
Moore Place is a very well run care home. It has a happy welcoming atmosphere and the no agency staff policy means that carers get to know my mum and all her foibles. The staff are very accommodating and friendly and really seem to care. The facilities are excellent, bright spacious rooms. The entertainment calendar is good.
We could not be happier with the way in which our mother has settled. The staff have been attentive and everything we have asked for has been actioned. Our mother loves the food and the staff and is very content
If there was a 6 star option I would have given it. The entire team and management at Moore Place are an exceptional group of people. My mother, who suffers from dementia, had been a resident of another home but I had to move her on discovering a low standard of care. It was a very upsetting experience and I thought perhaps all 'care' homes were the same. Moore Place has proved me totally wrong. Every member of staff is kind, gentle and compassionate. They cannot do enough for Mum and genuinely seem to want to help her. As a result, Mum is calm and content. She seems to understand that they care for her and care about her. Their attention to the small details which makes Mum's life nicer is definitely noticed and appreciated by me. The high ratio of staff to residents means that the needs of the residents are anticipated so they are never left needing assistance and there is always company if they would like it. Exceptionally high quality, thoughtful and genuine care...thank you!
As her daughter, I feel extremely at ease with her being there.
I chose Moore Place for my friend as I had dealt with them with my mother in 2019. I had looked at a couple of other homes before visiting Moore Place due to my mother needing respite care after a long stay in hospital and with myself and my family going on holiday. When I visited the home I was welcomed and shown around, then given the choice of rooms. Every member of staff I met along the way said hello and made me feel welcome. This made me realise that this was the right home for my mum. She really enjoyed her stay there.Then when my friend needed respite Moore Place was my first and only point of call. She initially went in for two weeks, however, unfortunately, she spent most of those in and out of hospital. She went back after stating she was not well enough to go home. Due to her deteriorating through age and health she has stayed on her own free will. I feel that with 24 hours care and people to socialise with, she is in the right place. Thank you Moore Place!
The manager is good and I am sure he will sort out any issues arising if indeed there are any.
From the first day, we entered Moore Place, we were so impressed with the decor and space of this wonderful home. The staff, carers, administrative and managerial staff have been so kind to my mum in law and her family. Professional and caring. Especially in these Covid times. We have felt confident and assured of her long-term care. Thank you Moore Place.
My mum was very apprehensive coming into the care home, but everyone has made her so welcome, she has now settled down well and is enjoying herself. The staff are amazing and cannot do enough for her and also our family who visits regularly and nothing is too much trouble. We are delighted with the care home and would gladly recommend it.
My mother has been in Moore Place Care Home for 3 years and we, as a family have seen considerable improvement during this time. 1) New, consistent top quality management heading up the team. 2) Employment of all permanent staff giving consistency of care and reduced risk of infection during Covid 19. 3) Better communication with families via Zoom and updates on care. 4) Structural changes to communal living areas to improve the living experience. 5) Cleanliness was always a concern during the early days but visually my mother is always clean and her hair washed, makeup applied showing real care despite her now limited capacity. I am looking forward to visiting her personal space i.e bedroom, bathroom, living space to make a full judgement of what I believe to be the now excellent standards. Proof of our confidence is a recommendation to a friend whose mother is shortly to move to Moore Place.
My father has been a resident at Moore Place for 2 and a half years now. He settled in quickly, has a modern comfortable room and has been extremely happy with the care he receives. It is a warm and welcoming home with a kind and approachable team. They have dealt with COVID extremely professionally and communicated regularly with all the families. I would be happy to recommend it to anyone looking for a care home for their relatives.
Moore Place is well led and that is reflected in the leadership, the staff ,the projects of improvements and the communications with relatives.
My review is based on the last year.
Rooms are well-appointed and comfortable.
Usually a good range of activities, some things obviously not possible at the moment, trips outside the home, for instance. Efforts made to overcome this with staff putting on shows in the garden for residents to view from their rooms and balconies.
Outstanding efforts made by staff during the lockdown.
The management team have remained in close communication with families and friends of the residents and have updated us regularly with all that is happening at Moore Place.
It is very reassuring to know that Mum is receiving such high quality care from such a wonderful team.
The manager and his team have always been very supportive to both my parents who are currently residing in the home. They respond quickly to all requests plus the regular Zoom meetings and emails have been great for keeping me updated on what's happening in the home since the start of the covid outbreak.
I live abroad, but travel back for 2 week spells every 3 months to spend with my mother. A lot of my time on these trips is focussed in and around Moore Place. As a result I have extensively and consistently witnessed for myself this high-quality provision of care.
I have been impressed with the good level of physical activity, entertainment and (prior to lockdown) trips out provided to residents on a weekly basis.
I have found management always receptive to suggestions and accommodating of requests.
It is a great relief to know, living overseas in these particularly difficult times, that my mother is in very safe hands.
Thank you to all at Moore Place!
I am so relieved and happy that my mother is living at Moore Place. She is so much happier than she was at home where she was isolated and lonely. She is shy and had lost confidence. She was provided with an instant family of friends and carers, and this has continued. I know how lovely the carers are because I have seen it myself, most importantly, my mother is always full of praise and respect for them. If I call because she needs something when I’m talking to her ‘you’ (the carers) with a hugely reassuring ‘happy to help’ voice will immediately go and help her, it’s so cheering to hear. Mummy is happy, so I thank each and every one of you from the bottom of my heart. To be so selfless during this time, well I’ll be eternally grateful. Thank you to the new manager, he has definitely made improvements and for the staff, whose wellbeing really matters to me. Moore Place’s facilities include: a garden, activities, lovely food, laundry and ironed clothes meaning she can wear cotton blouses!
Well, I can gladly report that Moore Place is firmly - VERY firmly - in the 'good' camp! They are a breath of fresh air. It is like a virtuous circle; the staff are absolutely marvellous; always giving, pleasant, kind, thoughtful. I'm sure this rubs off on new staff who arrive, who sense the joy in the place, and want to be part of it.
For Mum's family, my mother cannot speak highly enough about the staff. For someone who was determined never to leave her flat, Mum absolutely loves it at Moore Place and is eternally grateful to the staff. So Moore Place takes away all the worry for family members.
Good job... Very good job!
Given the scandalous situation in care homes in the country Moore Place must be commended on how they are coming through this - few infections and all recovered is a remarkable achievement and I find it difficult to express how grateful I and my family, spread around the world, are for this.
Since the new Manager has arrived the improvements at this home have been very good. The cleanliness has improved, the number of staff has improved, the daily entertainment has improved - in fact it has been a huge improvement overall. The management and care staff have been excellent during the Covid-19 pandemic and my mother has been looked after very well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 24 August 2026We currently have three vacancies for care. Please contact Moore Place directly for further details.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Moore Place.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Anchor
- 31 Jan 2025Recipient: Anchor
- 31 Jan 2024Recipient: Moore Place
Accreditations
There are no accreditations posted yet for Moore Place.
Meet the Team (2)

Hi, I'm Claire Tinson, the Deputy Manager at Moore Place care home in Esher.
My journey in care began 25 years ago when I started as a care assistant in a small independent care home in Esher. After taking a short career break to raise my family, I joined the NHS, where I spent many years working in both clinical and administrative roles. Although I valued my time in the NHS, I soon realised how much I missed the continuity of care and the deep relationships that come from working in a care home setting.
In December 2017, I returned to that environment by joining Moore Place as a bank Care Assistant, and I loved every minute of it. By September 2018, I made the decision to leave the NHS and became a full-time Team Leader at Moore Place, managing the ground floor alongside Chelsea. I spent four incredibly fulfilling years here, and the residents and staff quickly became my second family. This sense of unity and dedication was never more evident than during the COVID-19 pandemic, when—despite the fear and uncertainty—we pulled together as a team and gave everything we had. One of our proudest accomplishments was navigating that time without the need for any agency staff.
I left Moore Place to broaden my management experience and, for the past two and a half years, have been leading a reception team at a world-renowned veterinary practice. While the role brought valuable experience and new challenges, my heart always remained with Moore Place.
When I saw the Deputy Manager position advertised, I knew immediately that I had to apply. I’m absolutely thrilled to return, and I look forward to getting to know all the residents and families, and to supporting them in living happy, fulfilled lives.

I joined Anchor over five years ago, moving into care from a career in hospitality during the COVID-19 pandemic. What started as a temporary role quickly became a real passion—I remember finishing one of my first shifts and realising I’d found something I genuinely loved. From there, I progressed from Care Assistant to Team Leader, then Deputy Manager, and now Home Manager at Moore Place.
I’m proud of my experience in building strong, consistent teams and improving the quality of care, including successfully reducing reliance on agency staff to zero for a sustained period in my previous home, helping to improve continuity and outcomes for residents.
Creating a warm, welcoming environment where residents, families and colleagues feel valued and supported is really important to me. My leadership style is friendly, approachable and hands-on—I believe in being visible, leading by example, and encouraging open communication.
You’ll often see me around the home with my Jack Russell, Cathy, who loves being part of daily life and brings plenty of smiles to residents and the team.
I’m committed to ensuring Moore Place is a place where people feel safe, happy and truly at home.
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