Moore Place

Portsmouth Road, Esher KT10 9LH

Anchor's Moore Place provides luxurious and comfortable surroundings to up to 60 older people whilst providing first class care and support. Moore Place benefits from the pretty surroundings of the Surrey Green belt whilst being set in its own landscaped grounds with outdoor seating areas for customers and their families to enjoy.

Stunning facilities include an activity/cinema room, coffee lounge, a beauty salon and a number of cosy lounges. Bright and spacious bedrooms are designed to the highest standard each with an ensuite wet room and benefiting from a flatscreen TV, personal fridge and comfortable seating.

A range of care packages are available and these are carefully planned to suit individual needs and interests. Care staff strive to work closely with customers and their loved ones and build strong relationships to ensure they receive the best care possible. Dementia care is available at Moore Place, where care staff receive regular training which ensures their approach always reflects best practice.

One of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016 and 2017, Anchor proudly reinvests its profits back into its services to continually raise standards and exceed expectations.

Group: Anchor

Person in charge: Barbara Carter (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Convalescent Care • Pets by arrangement • Lift • Gardens for residents • Bar/Cafe on premises

Latest Care Quality Commission* Report on Moore Place: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.5 out of 10 for Moore Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Moore Place in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.514 for Moore Place is calculated as follows: ( (195 Excellents x 5) + (97 Goods x 4) + (23 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 319 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Moore Place is based on 20 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 20 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Moore Place has a Review Score of 9.5 (9.514) out of 10 and an Average Rating of 4.5 out of 5 from 27 Reviews over all time

Average Ratings

  • Excellent
    17
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Moore Place?

  • Extremely LIKELY
    22
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Moore Place

  • Daughter of Resident/Service User
    11
  • Resident / Service User
    5
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

I enjoyed my stay very much. The room was good (although one of the smaller ones) but found the two chairs extremely heavy and hard to move about. The food was generally excellent although quality and choice deteriorated during my stay - more foreign food than a clientele of mainly elderly English people may have found a bit wearing.

Anchor staff were all kind and helpful, but some of the agency staff were not and this proved very upsetting. Nevertheless, I would not expect to find anywhere I would prefer.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   3.9 out of 5

Nicola Ayliff, District Manager at Moore Place responded to this review on 01 Oct 2018:

Thank you for taking the time to provide feedback on Moore Place, where we are pleased that you are extremely likely to recommend Moore Place. We endeavour to provide a nutritious menu that suits a variety of tastes. We note your comments regarding agency staff, where we have a robust ongoing recruitment programme for permanent team members.

Extremely pleasant, comfortable environment. Close attention received from all the staff including carers and senior staff.
Any special requirements dealt with efficiently and speedily. I will return for further periods during the year.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   4.6 out of 5

I have only lived here for a few weeks and already I feel "lonely" with no-one to talk to. Meal times are boring as there is mostly no talking from across the table - helped only by the carers trying to get a verbal response.

Equipment is mostly poor - especially in the bathroom but the bed is "generous" in size as well as the type of bedding.
"Private" outdoor space is small and inadequate - not kept in a tidy condition.

How likely would you be to recommend Moore Place? Neither Unlikely or Likely

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Average Rating:   3.3 out of 5

Hannah Markland, Home Manager at Moore Place responded to this review on 23 Nov 2017:

We would never like to have residents feeling lonely, so we strive to deliver activities and things to do that the customers enjoy and have a keen interest in, we have taken this feedback on board and are looking at adding activities into our calendar that are focused around supporting our resident's lives and interests.

We will be setting up different groups for customers to get involved in to help them settle into their new lives at Moore Place.

My husband was with you for respite care for two weeks. We were both nervous but we needn't have worried. Everyone was absolutely lovely and so caring. Thank you.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   4.9 out of 5

A high-quality care home, great staff, friendly environment. Good time was had and would recommend and use again.

How likely would you be to recommend Moore Place? Likely

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Average Rating:   4.8 out of 5

From initial contact through to a fortnight's respite for my husband, we were both treated with the utmost courtesy and kindness. My husband was very well looked after which gave me peace of mind. Good quality, loving care is the first essential. Environment and immediate surroundings are important too and the home was so beautifully designed and kept. The manager was so reassuring and caring as were all staff. We would not hesitate to use Moore Place in the future and will certainly recommend it. Thank you so much everyone.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident for 18 months. Carers are kind and respectful, she is looked after well, she feels secure.
However I think sometimes the management could be a little more proactive about medical attention - for example, it took 3 days to get her to a doctor for an eye infection - also took several weeks to fix a broken hearing aid.
Small points as on the whole am very satisfied.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   4.4 out of 5

Auntie looks very well so she is obviously very happy in her new home and well taken care of.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   4.8 out of 5

Very impressed by the way my mother is treated by her caregivers.
However, I would like if doctors were called as soon as symptoms appeared instead of waiting to see if they get any worse (e.g. a recent bout of conjunctivitis)

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   4.7 out of 5

Excellent and thorough induction where needs were properly assessed before entry. Carers very attentive and responsive and extremely friendly. All matters raised followed up quickly and effectively. Excellent facilities and room. High-quality facilities. Would highly recommend Moore Place.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   4.8 out of 5

This home is a friendly care home. I was made to feel welcome as soon as I arrived.
They have had a lot of problems with the kitchen staff.
The food at one stage was awful but is gradually improving although still leaves much room for improvement.
They run out of many things, cheese, yoghurts, brown bread, marmalade, even vanilla ice cream to name a few.
We have had many managers recently, none for the better. Very unsettling.
After a fall in the bathroom, I was left calling for help for at least 10 minutes on the floor. What can be done?

How likely would you be to recommend Moore Place? Neither Unlikely or Likely

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Average Rating:   3.7 out of 5

We visited Moore Place with my mother and were made to feel welcome. Everyone was very friendly. The Customer Relations Manager gave my mother a tour and was very keen to hear mum's opinion. I liked this as it showed that Mum was the priority.

Excellent facilities and décor: spa bath, hairdressing salon, beautiful lounges and balconies to sit out in. The bedrooms are large, comfortable, great views, plenty of space for clothes, personal knick-knacks, pictures, etc.
Lots of varied activities for all the residents – days out, exercise, films, etc. The food is superb, with a good selection of options to choose from. The opportunity to have a glass of wine with lunch or supper is lovely.

The staff are all friendly, helpful, endlessly patient. They are always happy to answer any questions. You can see from the reactions of the other residents how much they like them. My mum is absolutely delighted to be there, she's happy and made so many friends. All the residents are treated with respect and dignity.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   5 out of 5

My dad has not been this happy and healthy for the past 5 years and that is thanks to the staff and facilities at Moore Place.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   5 out of 5

Staff very friendly and helpful, most enjoy a joke and reciprocate. The only fault is sometimes service is slow, there appears to be no one in charge.
However, I don't think more staff is the answer.

How likely would you be to recommend Moore Place? Likely

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Average Rating:   4.1 out of 5

Whilst certainly expensive, Moore Place is a new, bright, friendly home with good facilities. The staff are all very helpful and responsive to the needs of the people they care for. Now that the teething problems have been solved, there is a good range of activities that residents can participate in or enjoy the privacy and quiet of their own room as they prefer. Overall, I cannot see my mother being as comfortable and cared for in any other home that I have seen. Whilst ageing is a difficult process for all concerned, Moore Place makes those latter years as comfortable and pleasant as possible.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   4.5 out of 5

My neighbour used Moore Place Care Home over Christmas as she has no immediate relations. When she fell ill after Christmas at the age of 92 and decided she could not live alone anymore and chose Moore Place because of her past experience.

She has an old friend and a neighbour already in Moore Place so it was easy to decide her future, comfort and peace of mind was to return and enjoy her later years.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   4.8 out of 5

My Step-father has received outstanding care since coming to Moore Place. Since my mother passed away last year, he has found life very difficult at home and has struggled to cope.
Morre Place has given him a new lease of life. He has made friends and is happier than I've seen him for a long time.

How likely would you be to recommend Moore Place? Likely

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Average Rating:   4.9 out of 5

My mother is the first occupant of a very well appointed room with an attractive view across the garden. The staff are excellent; very willing and responsive and universally friendly. The decision to move to a care home is never easy but the overall quality of Moore Place has made it a positive experience.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   4.4 out of 5

I visited the home when my father was in hospital and was worried and anxious because he has always said he would dislike a care home. I met with the customer relations manager, she showed me around and had an in-depth chat with me. I left Moore Place feeling happy and convinced that my father would love this warm and friendly home.
He has recently moved in and is enjoying his stay enormously. The staff are exceptional - genuine and friendly, they go out of their way to make my father's day special. A big thanks goes to the customer relations manager and regional support manager.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   5 out of 5

Excellent service and care. My mum is very happy. The staff have been fantastic in helping her settling in. Always kept informed on any arising situation. It feels like home and we are always welcomed and made to feel at home.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   4.7 out of 5

Ther is a warm and welcoming atmosphere. All the staff are very caring and helpful and both resident and relatives they go the extra mile to make the resident feel settled.
We as a family know that my mother is safe, well-nourished and if desired there is the company of other residents or staff.
The staff will call if there are problems. The activities have been a little sparse over the last months but that is changing and hopefully, my mother will join in, the staff certainly encourage participation. Moore Place is a happy, safe exceptionally clean place I would highly recommend it to others.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   4.1 out of 5

I am extremely happy that my mother has settled happily into Moore Place after initial problems she particularly likes the kind friendly staff. However I would like to know exactly what she is offered for her main meal and I find that there is a lack of communication between the staff/family and client.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   4.4 out of 5

Janet Pannell, Interim Manager at Moore Place responded to this review on 17 Nov 2016:

Thank you for taking the time to complete the feedback on Moore Place which has been shared with the staff, we are pleased to say we have just employed a head chef who is now in our kitchen and is talking to our residents regarding their views on the food we provide to enhance the experience for everyone. Activities are now increasing in volume and quality, having a new coordinator in post has enhanced our programme which is led by residents to reflect their choices of both interesting and meaningful activities.

All the staff have been refreshingly professional, caring, understanding and supportive for my mother and for us as a family going through this stage of her life. Moore Place have understood and provided for my mother's needs in a precise and competent manner, even down to an early morning cup of tea in bed. Having visited on numerous occasions, I have witnessed at first hand the gentleness, humour and general camaraderie between the staff and residents. What a gem!

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   5 out of 5

Excellent facilities in a newly built home. Terrific staff who fulfill their caring role to a high standard. The transition into the home was handled very carefully and sensitively and we are extremely happy with the way mother has settled in.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   3.9 out of 5

Moore Place is a newly-built residential care home. We moved my Mum into this home following poor experiences in her previous home. Moore Place is a beautifully decorated environment with large well-furnished rooms to a modern design. Staff and care standards are excellent. We are very pleased with this move and my Mum who is 93 years old is enjoying herself.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   4.5 out of 5

My Mum was originally very worried about going into a Care Home but after just two months, she is brighter, happier, healthier and more content. The staff are excellent, very caring, gentle and nearly all have a great sense of humour. The bedrooms are delightful with good bathroom facilities and the communal area are good. My mum is very happy with the food, the garden and the activities that are arranged. All in all we are very pleased that she has settled in so well.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   4.5 out of 5

This care home opened on 4th December 2015. My mother was the second resident to move in. Her room is beautifully furnished, that is one of the most important things for her that she feels comfortable in there and it is very welcoming. The home itself is just wonderful, beautifully positioned within easy reach of Esher town centre and a vast array of shops and restaurants. The staff without exception are friendly and kind, any problems they sort out. Always willing to go that extra mile. My mother does not have dementia , she just needs to be looked after. We are happy she is there being well cared for, believe me we'd not leave her if she wasn't. Most importantly my mother is happy.

How likely would you be to recommend Moore Place? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 08 Nov 2018

We currently have one vacant care bed. Please contact Moore Place directly for further information.

Staff Profiles

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Awards / Recognitions

June 2018

Residential Care Provider of the Year

Recipient: Anchor

Date: Thursday 14 Jun 2018

more details

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

September 2017

CQC rated Good September 2017

Recipient: Moore Place

Date: Thursday 28 Sep 2017

more details

December 2016

Job Vacancies