Moore Place

All the outings I have attended I have enjoyed immensely and look forward to many more outings.

My mother aged 92 has recently moved to Moore Place from another more expensive care home. She is forgetful but in good health. Moore Place has been very beneficial to her, and she is much happier and busier than in her last home. In particular I would like to highlight the communal lounge/dining area. With the active encouragement of all the staff, she has spent far more time out of her room mixing with other residents. She regularly goes on excursions in the minibus, and she joins in many events and activities. The staff are excellent and as a regular visitor, I have seen their interaction with many of the residents and found them to be kind, supportive and encouraging. Staff are also constantly present in the communal area and the residents always have somebody to turn to. I could not be more pleased with Moore Pace and all the staff there.

I am very happy with the staff and the food also. The staff are very helpful. I enjoy the garden and all the activities. No complaints. Very happy being here.

Interesting, delightful trip to a cathedral. Really enjoyed it.

The care, love and attention for my sister could not have been better anywhere! Very hard to distinguish any one member of staff over anyone else. Efficiency and kindness throughout. Observance of her last wishes with very loving sincere handling.

Everything running smoothly and happy, all seem very happy and content. We all get on very well. The staff are very helpful.

Since I have been at Moore Place, I have very much enjoyed the various outings. For example; yesterday we went to Chessington Garden Centre, which is gearing up for Christmas.

Mum has been at Moore Place for about six years. It’s wonderful. The room, garden, common areas, food and activities are all absolutely excellent. But what really matters is the care, and Moore Place could not be better, from everything I have seen over all those years. All the staff are so kind, patient and understanding to Mum and all the residents. They treat her with love and dignity. It is obvious that they genuinely care. It feels totally safe - in everything from the physical environment to the training and responsiveness of the staff. Many have been there ever since Mum first arrived - which tells much about how very well managed it is. It is not for profit, so the motives are about care. They understand about dementia, which is extremely important as it is not uncommon and indeed is now gradually affecting Mum. They know the importance of family and friends and do everything possible to enable and encourage us to visit. I am hugely grateful and highly recommend it.

Thank you all.

I found the staff and management so very helpful and willing to do anything required. The overall service at Moore Place has been excellent.

Excellent for all the staff. Great communication and my observation of staff/client interaction is very positive. Facilities are very good and Mum said the food was great. The gardens are lovely and Mum enjoyed sitting outside.

My mum has been living at Moore Place for two years and is settled and happy there and well cared for. She recently celebrated her 100th birthday and the staff and management went out of their way to make it a very special day for her and her family. The chef provided delicious food and a wonderful cake. They had decorated the area and she and her family had a really lovely and memorable afternoon. We are very grateful for the kindness and care of the Moore Place team.

I had to find a care home for Mum at very short notice near the start of Covid, and right from the start, I was impressed with the ease and speed with which getting her from the hospital to Moore Place, recovering from a broken hip, was handled. Mum is very happy there, so much more relaxed than she was in her own home, and I think this has contributed to the fact that her dementia hasn't progressed much at all since she has been there. The dementia floor is always quiet and calm, with enough staff to look after the residents. The staff are very caring and go above and beyond, and I have liaised with the same lovely team leader since Mum has been there. The fact she regularly takes on extra shifts shows how much she cares about her job! The new manager is making a point of getting to know the residents' families, and I'm sure Moore Place will continue to be run as well as it was under the new manager. I really couldn't have chosen a better care home.

I wholeheartedly recommend this care home for your nearest and dearest.

I am very happy with my experience at Moore Place. All the staff are very friendly, the food is good and I felt very catered for. I have made friends and join in the many activities on offer. I especially enjoy the minibus trips.

My mother and father have been residents at Moore Place, for 18 months and 22 months respectively. The love and care they have received have been and continues to be remarkable. All the staff have made them feel like a family. The staff are brilliant and look after them and continue to keep us informed of any changes. I look forward to being a resident!

Thank you for sharing the love and keep it up!

I was of course anxious as to how my mother-in-law would cope in a care home. She had always been independent but the time had come for her to receive more targeted care. When we looked at Moore Place, we immediately became attracted to the home, facilities and the ethos of the care provided to residents. My mother-in-law settled in quite quickly and without any hiccups, it became her home. Staff were always available to her needs and whenever an issue arose as to her wellbeing, staff dealt with it in a timely and considered fashion. I have no doubt this was one of the reasons for the extended life span. It gave us the opportunity to share, not just months but possibly years of quality time with my mother-in-law. I thank the staff and the care provided, for this. We have so many fond memories of our attendances at Moore Place and am pleased that my mother-in-law spent so many years in an environment that she deserved, namely what is rightly called, her home.

Thank you Moore Place!

I was very impressed by how well Moore Place looked after my late mother-in-law. I was sceptical about how well she would fit in because English was not her native language and she was a humble lady of simple means and Moore Place looked so luxurious (I wouldn't have minded staying there myself!). It was the wonderful staff who made her welcome and comfortable and helped her fit in. She recently passed away peacefully and I experienced such warmth and affection towards my mother-in-law in those final days and moments it was lovely to see, and that extended to her whole family. I hope I am looked after as well as that in my old age. Very impressive.