Hollington Park Road, St Leonards-on-Sea TN38 0SE
Mulberry House makes the most of a seaside resort location to offer a satisfying lifestyle to those with care needs.
The focus is on being a home-from-home environment that is ideal for older people and adults with physical frailties. Care workers want each individual to feel welcome and loved and can specialise in complex nursing needs and neurological conditions, as well as residential, short stay and respite care.
Staff are kind and dedicated to their profession, helping residents to settle in quickly and live life to the full. Surroundings can be personalised with treasured possessions and even pets.
Landscaped gardens and a stylish conservatory are popular additions, with family and friends welcome and homemade cream teas on the patio make summer days extra special.
Group: Galleon Care Homes Ltd
Person in charge: Tara Cross (Manager)
Local Authority / Social Services: East Sussex County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 24 Service Users
Registered Care Categories*: Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Admission Information: Ages 18+.
Single Rooms: 24
Rooms with ensuite WC: 24
Facilities & Services: Respite Care • Wheelchair access • Ground Floor Accommodation only • Gardens for residents
Latest Care Quality Commission* Report on Mulberry House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Mulberry House has a Review Score of 7.7 (7.663)
The Review Score of 7.7 (maximum of 10) for Mulberry House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Mulberry House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.455 for Mulberry House is calculated as follows: ( (5 Excellents x 5) + (6 Goods x 4) ) ÷ 11 Ratings = 4.455
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.208 Points relating to the number of positive Reviews for Mulberry House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4.8 Target = 0.208
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Mel G (Friend of Resident) on Wednesday 9 August 2017. Relates to July 2017.
At Mulberry House, the staff are all extremely lovely. They treat the residents with care, respect and dignity. I have visited several times within the first week of residency and am blown away by the plans in place already. I too have been treated in an excellent manner and am always aware that nothing is too much trouble for the staff here. I would not hesitate to recommend Mulberry House. Everything you would want for your loved ones - a home from home.
How likely would you be to recommend Mulberry House? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Good
There are currently no Care Home Idol entrants who have performed at Mulberry House