Northcare Residences Stirling

20 Lower Bridge Street, Stirling FK8 1AA
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Top 20 carehome certificate
10 37 Reviews
  • Northcare Residences Stirling, Stirling
Northcare Residences is a purpose-built luxury care home in Stirling. The skilled and experienced team provide 24 hour nursing care which is tailored to each individual's unique support needs and wishes.

Each of the 65 generously appointed bedroom suites comes with hospitality and turn down services, a daily newspaper and passive alarm sensors. They are finished to the highest standards and include large en-suites with rain head showers, double bed, telephone facility, call bell, high speed wireless internet connectivity and Sky TV facility.

The interiors exude elegance- they are fresh, spacious and bathed in natural light. Communal areas include lounge and dining rooms, the Brasserie, the Sky Terrace, a hair and beauty salon and a cinema room.

There is a busy programme of activities and entertainment to choose from. Guests are welcomed; they can enjoy a complementary meal or even book the cinema room for special events with their loved one.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1945
  • Self-Funded Residential Dementia Care: from £1945
  • Self-Funded Nursing Care: from £1945
  • Self-Funded Nursing Dementia Care: from £1945

Weekly rate fixed until April 2026

These prices are only a guideline, please contact Northcare Residences Stirling to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Person in charge

  • Robert Swann (Manager)

Local Authority / Social Services

Admission Criteria

  • Private Care / Self-funded Placements
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (65)
  • Single Rooms with Ensuite Wet Room (65)

Parking

  • Onsite free car park

Northcare Residences Stirling Reviews (37)

10

Northcare Residences Stirling has a Review Score of 10 (9.952) out of 10, based on 37 reviews in the last 2 years.
Over all time Northcare Residences Stirling has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Northcare Residences Stirling
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Total of 37, showing 21-37
Review from Christine A (Sister of Resident) published on 30 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Northcare Residences have been brilliant for my brother who is just 66 and lives with Frontal Temporal Dementia. I am his only relative and cared for him as best as I could, getting in social care etc too his home or should I say house. He was lonely and depressed as he became more insular and less
mobile. I moved him into Northcare in September 2024 and it has been a joy from the beginning. From a lovely room, which I have personalised, great food, social spaces such as the brasserie and bar, cinema and hairdresser. He is happy and settled there. The staff are lovely and make sure he is always ok, checking regularly and chatting, a cheery wave which he loves as well as the necessary nursing skills that they need to have. They are all lovely. The activities are all well planned and interesting. They all communicate regularly. I am so much more relaxed knowing he is so well looked after. It is absolutely worth the slightly higher fees for the 5 star accommodation, food and drink and staff.
Reply from Angela Reid, Front of House Manager at Northcare Residences Stirling

Thank you for your feedback and we are glad to hear that you're pleased with the quality of care your brother receives, the facilities, and the comfort of the individual rooms. Your input is invaluable to us, and we're committed to ensuring the best possible experience for everyone at Northcare Residences, Stirling.

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Review from Anne Q (Daughter of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum, age 94, went into Northcare in Stirling for a respite week at the end of November. She was very apprehensive at the thought of going into care but once she had unpacked and settled in, she was extremely happy and relaxed. The staff really did make her feel safe, secure and most welcome.
The
week passed by very quickly, Mum was so at home at Northcare, praising the staff who were very attentive, she enjoyed all the delicious food also. Meeting other people too really did give my Mum a much-needed lift. She didn't read any of her books at the care home as she just didn't have time, too busy chatting to the other residents, having her hair done at the in-house salon or attending a good movie on the top floor cinema.
When the day came to leave my mother was a bit sad to say farewell, I think she will definitely be back!
A beautiful flower arrangement was also kindly given to her on departure, a lovely gesture.
Thank you Team Northcare for taking such good care of my mum.
Reply from Angela Reid, Front of House Manager at Northcare Residences Stirling

Thank you so much for taking the time to leave such a wonderful review. We're thrilled to hear that she enjoyed her respite stay and was able to enjoy all the facilities, and most importantly, felt well cared for by our team. If there's anything more we can do in the future, please don't hesitate to reach out.

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Review from Martin R (Son of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Northcare in Stirling in October 2023 and still lives there. The facilities and food are top-notch. I can't speak highly enough about the staff there. The general manager and front of house manager have always been extremely helpful and attentive to my requests. The nursing team
led by two particular members of staff has been first class and, again, I am very thankful for all the care and affection they have provided to my dad, spending one one-on-one time with him, ensuring he gets involved in social activities, getting him to laugh and smile despite his dementia, hearing difficulties and immobility challenges. Two particular staff members in the hospitality team always ensure my father always enjoys his time there. I live overseas so it was particularly important to find a home where I could safely entrust the staff to take good care of him. Northcare have exceeded my expectations. They have been truly brilliant with my dad and I will be forever grateful.
Reply from Angela Reid, Front of House Manager at Northcare Residences Stirling

Thank you for your kind words and review. We really appreciate that you have taken the time to write this review and I will pass your lovely comments on to the wider team. We strive to make sure that everyone experiences care to the highest of standards and it is good to know that this is being achieved.

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Review from Greig J (Son of Resident) published on 2 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been living at Northcare in Stirling for almost 6 months now. We were reluctant as a family having to place him in long-term care, however, it's been the best decision for all of us.
My dad has thrived in his time there and he's genuinely happy to be living in such a well-run facility.
All staff members are professional and show real compassion and pride in their work. It's such a weight off all of our minds knowing he's being taken care of by staff there. It's a pleasure to visit him and I could not recommend this place any higher.
Reply from Angela Reid, Front of House Manager at Northcare Residences Stirling

Thank you so much for your lovely review and comments. We are so pleased that your dad has settled in so well at Northcare Residences and I will pass your comments on to the staff, they will really appreciate them.

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Review from Robert G (Son of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmother 88 has been a resident for over a year, excellent staff and a fantastic care home.
Nursing staff look after all her needs and meds with plenty of feedback.
Great facilities and stimulation for the residents.
Reply from Robert Swann, Home manager at Northcare Residences Stirling

Thank you so much for your kind review, I am so glad you are happy with your stepmother's time here at Northcare Residences. I will pass this message on to all the entire team who will greatly appreciate this.

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Review from Maureen M (Wife of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband stayed at the care home for respite for 8 nights. We can't thank the staff enough for providing such a five-star service. Everyone was very friendly, helpful, accommodating and caring at every step of the way. Excellent facilities, food, care, nursing care and extras, such as a cinema, rooftop
terrace, cocktail bar and brasserie. We will definitely return.
Reply from Angela Reid, Front of House Manager at Northcare Residences Stirling

Thank you so very much for your lovely review. We are delighted that your husband had a pleasant stay with us and I will pass all of your lovely comments on to the staff, they will really appreciate them.

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Review from S R (Friend of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is in for respite care and is being looked after very well, with respect and compassion. He's happy with his room food and facilities.
The use of outside space for meeting and relaxing is so good and helps us all to relax. Concierge staff very attentive and helpful.
Reply from Angela Reid, Front of House Manager at Northcare Residences Stirling

Thank you for your review. It is wonderful to hear that Northcare Residences, Stirling was able to provide exceptional care to your friend during his stay. I have shared your kind words with the staff.

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Review from Jennifer G (Daughter of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having made the hard decision for Mum to go into a care home, Northcare have treated both Mum and my family with respect and care that goes far beyond our expectations. Every one of the members of staff are friendly and go out of their way to ensure that the residents are comfortable and well looked
after. The activity programme is great with plenty of fitness classes to ensure movement, family events organised regularly are lovely with super catering and entertainment and when visiting always offered a cuppa and cake. Communication is excellent from the ladies on the front desk, staff up on the floors and management. Mum has been at Northcare for 10 months and we have seen a huge positive change in her mental health, she joins in the activities and know it was the right choice to move her to Northcare for a much better quality of life. The Northcare team feel like an extended family and I wouldn't hesitate to recommend them to anyone who is facing the difficult decision.
Reply from Angela Reid, Front of House Manager at Northcare Residences Stirling

Thank you for your lovely review and your very kind words, we are pleased to know that you would recommend our lovely home. I will pass your comments on to the staff, they will really appreciate them.

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Review from Sue B (Daughter of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Northcare since December 2023 and has been supported to settle in beautifully. The staff are caring and friendly and are excellent at communicating with family about all aspects of Mum's day-to-day. The building is kept immaculate in all areas and the services provided
are second to none. Coffee and freshly made cakes are offered to visitors at all times of day and family lunches or afternoon teas are easily arranged in the private dining room or cocktail lounge. Regular entertainment is provided for residents, from pony visits, singalongs, keep fit to lectures and arts and crafts classes to name a few. Events for families to attend are organised too which are very well organised and beautifully catered. From being an eventuality that we dreaded as a family, the knowledge that Mum is in such good hands is an enormous comfort to us. I can't praise Northcare highly enough.
Reply from Jordan Simpson, Care Home Manager at Northcare Residences Stirling

Thanks for the great review Sue. We will ensure this is passed on to everyone.

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Review from Claire N (Daughter of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Northcare Stirling for 7 months now. She has settled so well and continues to do so. The standard of care is met with all mum's requirements to the highest of standard. We were able to make her room familiar with family pictures from home. On entering the home you can tell
immediately how clean and welcoming it is. All staff are extremely friendly and welcoming while remaining extremely professional. I'm so happy Mum is a resident of Northcare. As a family, it has given us total peace of mind.
Reply from Jordan Simpson, Home Manager at Northcare Residences Stirling

Hi, thanks for the lovely review, I will ensure this is passed on to everyone.

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Review from C G (Daughter of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that our dad is receiving at Northcare is exceptional. All staff from reception, to hospitality, housekeeping, carers, nurses and management treat our Dad with the utmost respect. The care and kindness shown on a daily basis genuinely warms my heart. Nothing is too much trouble and there is
never a raised eyebrow, eyeroll or sigh... all care is carried out with a smile and a great deal of compassion. The staff are ever present and chat, laugh and build relationships with the residents and their families. The medical support from Viewfield Medical Practise has also been outstanding. In addition to the wonderful care, there is a wide range of activities and entertainment, the food is made freshly in-house and the surroundings are of very high standard and well maintained. We are very grateful to everyone at Northcare. We have peace of mind each time we leave, knowing our dad is safe and being well looked after by the most wonderful team of people.
Reply from Jordan Simpson, Care Home Manager at Northcare Residences Stirling

Hi, thanks for this, will ensure to update the full care team.

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Review from J W (Daughter of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has settled in well to Northcare Residences, we loved the feel of the home and the people who run and work in it. The staff are interested in my dad and engage well with him and my sister and I too. We especially liked the high ceilings and spacious bedroom although my dad is spending lots of
time out of his room which is a great surprise to us joining in with other residents and taking part in activities including days out and the cinema within the care home. We feel he is safe and looked after and his quality of life has improved since coming in almost 3 months ago.
Reply from Jordan Simpson, Director at Northcare Residences Stirling

Hi, Thanks for the feedback, I will ensure this is passed on.

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Review from Douglas H (Son of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional level of care for my elderly, frail mother.
In comparison to other nursing homes that I have visited, the set-up is remarkable. More like a high-class hotel.
Cleanliness, accommodation, catering, activities are all excellent. However, it is the professionalism and compassion of the nurses
and carers that really stand out. Certainly, the manager is highly visible, experienced, skilled and accessible - I doubt that any drop in standards would be tolerated. However, the staff and, in particular, the clinical lead/nurses are genuinely compassionate people.
I simply couldn’t be more grateful.
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Review from Fred M (Son of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is very welcoming indeed - all the staff are cheery and chatty, but also professional. The management, nursing staff and hospitality teams are a real credit to Northcare, as are the departments visitors don't tend to engage with such as housekeeping and maintenance. The building is bespoke
and each of the resident's rooms is very spacious with high ceilings throughout. The communal areas have some very nice pieces of old/antique furniture further adding to the ambience and experience. The care that my father has received since he became a resident at the start of 2024 has been first-class - they have stabilised his medication and he is looking well for his age. It is evident that he is well-settled and happy here. The range of activities provided by Northcare is impressive and my father attends most of these. Food quality is excellent and varied. I have recommended Northcare to a number of friends who have elderly parents in the Central Belt.
Reply from Jordan Simpson, Care Home Manager at Northcare Residences Stirling

Thanks for the positive review, we will ensure this is passed on.

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Review from Janice P (Daughter of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved into Northcare Residences in Aug 23. We are delighted with all the wonderful people who work there they really do take care of our mum. We as a family feel Mum has settled in really nicely. We have come a long way and Mum is so much happier in herself. Thank you for trying different things
to help Mum enjoy her meals and taking the time to consider her specific needs, giving her the space when she needs it and bringing fun, laughter, music and dance back into her life.
Thank you for the lovely pamper sessions and the hair appointments. But most of all thank you for the care you and every one of your team provide. What a wonderful place. We love you all very much!
It feels so good to put our heads on our pillow at night knowing that Mum is safely tucked up in bed and she has had a happy day.
Reply from Jordan Simpson, Care Home Manager at Northcare Residences Stirling

Thank you for the lovely review. We will ensure this is passed on.

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Review from M L (Sister-in-law of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I have found the management and staff of this care home to be very friendly and professional. Other visitors have also commented on the facilities and how friendly and well turned out the staff are. They are on top of any medical issues that arise and keep us well-informed. They treat
the resident with respect and friendliness at all times. The programme of activities is varied and interesting. The rooms are lovely and larger than other care homes we've seen and are kept very clean. It's like a home from home. There is a varied menu and the resident always has a choice.
Reply from Jordan Simpson, Care Home Manager at Northcare Residences Stirling

Thanks for the positive review; we will ensure this is passed on.

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Review from Iain L (Husband of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff are very caring and attentive. The standard of the accommodation and the facilities within the home are excellent; there is also a full programme of activities for residents.
The level of communication is very good.
Reply from Jordan Simpson, Director at Northcare Residences Stirling

Thanks for the positive review. We will ensure this is passed on.

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Northcare Residences Stirling is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Northcare Residences Stirling is calculated as follows: ( (420 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 437 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Northcare Residences Stirling is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 18 Jul 2025
How well do we support people's wellbeing?
Excellent (6)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Excellent (6)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report Response by Northcare Residences Stirling to this inspection report

Awaiting initial Care Inspecorate inspection. Please see recent reports from other Care Homes in group.

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (8)

Robert

Robert Swann

Job Title: Care Home Manager Joined: 2013

Robert Swann has been with Northcare for 12 years. He has worked throughout various roles from Care Assistant, Senior Care Assistant, Suite Manager and Care Home Manager.


Robert will be available to discuss any questions or queries that you may have.

Danielle

Danielle McKeown

Job Title: Clinical Lead Joined: 2024

Danielle joined Northcare in 2024 as a Clinical Lead.


She has worked as a nurse for the NHS and within a care home environment in recent years before taking up the position of Clinical Lead at Northcare Residences.


Danielle has a warm and calm disposition and delivers a high level of care to all our residents.

Avril

Avril Howat

Job Title: Suite Manager Joined: 2015

Avril has been part of the Northcare Team for 10 years, she has a great knowledge of her residents.


She previously worked within our Dementia suite at one of our homes in East Kilbride, before moving on to spend some time working alongside our night shift team. Avril has recently been promoted to Suite manager within Northcare Residences for her experience and commitment to her role.


Avril has been a qualified nurse for 15 Years and this is displayed with her vast knowledge and professionalism.

Jade

Jade Hakeem

Job Title: Suite Manager Joined: 2023

Jade joined Northcare in 2023 as a Suite Manager, she works in Wallace Suite.


She has experience working within both frail and elderly and dementia suites and her main focus is caring with a person-centred approach individually to each resident's needs.

Michael

Michael Paterson

Job Title: Suite Manager Joined: 2018

Michael joined Northcare in 2018 and has worked in various roles throughout the business and has a
passion for caring for the elderly, particularly those living with dementia.


He has been part of the opening teams for our sister properties Northcare Suites, Edinburgh and Balmoral, Glasgow and is now Suite Manager at Northcare Residences, Stirling.


Michael is a valued member of our team and has a wealth of experience and knowledge.

Angela

Angela Reid

Job Title: Front of House Manager Joined: 2023

Angela joined Northcare in 2023 and brings a wealth of knowledge from her previous roles within the luxury hospitality sector.


She prides herself on providing excellent customer service to resident's families and friends and is always on hand to assist with any arrangements needed.

Neil

Neil Ramsay

Job Title: Head Chef Joined: 2017

Neil has been a head chef with Northcare since 2017 and brings a wealth of knowledge to his kitchen team.


Developing menus for our special events throughout the year and ensuring client feedback on the menu are taken on board.


Neil has introduced monthly residents' masterclasses and food-tasting sessions.

Alan

Alan Fry

Job Title: Head of Hospitality Joined: 2023

Alan joined the Northcare team in 2023 as Head of Hospitality. He has always worked in hospitality and has a passion for customer service and caring for people.


Alan enjoys building relationships with our residents and works closely with the kitchen team to ensure a seamless service is provided at all times.

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