Oakhill Mansions

Thank you for your kind words and ongoing trust and support, it means a lot to us. Our staff works hard to maintain safe and welcoming environment for residents and families, so your feedback is very much appreciated.

Thank you so much for your kind words, it means a lot to all of us here. We are incredibly grateful that you placed your trust in us to care for your brother, it was a privilege to be there for him and for your family.

Thank you for sharing your experience and for trusting us with the care during such a difficult time. We are pleased to hear about your experience. Our staff are commited to providing compassionate end of life care. Your comments will be passed onto the staff.

It is great to know that both you and your family feel welcome and supported during your visits. Our team works hard to create a calm, caring environment, and we're delighted to hear that it's making a positive impact. Thank you very much for taking the time to leave us feedback. We will pass your kind words on to our dedicated team.

Thank you so much for your feedback. We are truly touched. We strive to provide the best possible care for all of our residents, and your words are a great encouragement. We will pass this review onto our dedicated team.

Thank you so much for your kind words and for sharing your experience at Oakhill Mansions. It means the world to know that our staff's care and dedication make a difference for your mum and your family!

We are sorry and surprised that you still feel this way, despite many attempts to rectify your concerns in early 2024. An external consultant investigated your concerns, many were determined unfounded, but improvements were made. For example, when your mother resided at Oakhill, we hired private vehicles for individual outings which were regularly used by your mother. However, in response to your feedback, the company now owns three large Minibuses for Residents' outings. Regarding the fall, unfortunately, you chose to use the stairs while accompanying your mother, instead of the disabled access slope. Following the fall, you praised our staff in writing, for their swift and caring response. Your Mother was at Oakhill Mansions for 18 months until April 2024, during that time you gave a lot of positive feedback about our staff and your mother's care. We continue to receive praise for our caring staff. There have never been concerns raised about their English proficiency before now.

Thank you for your kind words. It was our privilege to care for your dad, and we're so glad you felt supported during his time at Oakhill Mansions. We're touched that Christmas was a positive experience for your family and that your little dog brought joy our other residents as well.

Thank you for sharing such a heartfelt reflection. It's deeply rewarding to know that our care and dedication brought comfort to your father and peace of mind to you despite the miles between. I will be sure to pass on your lovely comments to our staff.

Thank you for sharing your heartfelt experiences. It is always wonderful to hear from family members that their loved one was cared for and looked after so well at Oakhill and our sister homes. I will share your compliments with the staff.

Thank you for your feedback. We understand how challenging transitions can be, especially under these circumstances. It's great to hear you're happy with the care so far, and we'll continue supporting your mother to help her feel more settled and engaged.

Thank you so much for your kind words! We're delighted to hear that the birthday celebration was a success and that everyone had a wonderful time. Our team was honoured to be part of such a special occasion.

Thank you so much for the lovely review. We are very proud of our staff and the care they provide to our residents. I will compliment the staff on your behalf.

Thank you, Jackie, for the lovely review. We agree, that our Lodge team are amazing and always goes the extra mile. I will provide your feedback to the team.

Thank you very much, for the lovely review. We are very proud of our staff and the outstanding care they provide. It was a pleasure to care for your mom-in-law. I will pass on your review to The Lodge staff.