Oakhill Mansions

Amazing caring staff towards family/residents.

My concerns are mainly two. My brother has lost weight during this time and the lack of ethnic meals is a contributing factor. The second concern is inadequate clothes storage. I would like the huge desk in his room be replaced with another chest of drawers for clothes.

I left there knowing she was in the best place possible. Thank you

Wonderful kind and caring staff coudn't not have wished for a better place.

My husband has been in Oakhill Mansions for 2 months. The staff who look after him provide excellent care and kindness. When visiting him I am always reassured that Oakhill Mansions meets both our needs.

Very pleasant environment with understanding hard working staff. Beautifully kept gardens staff always polite and happy.

I am genuinely grateful and thankful for the care and respect shown to my dad since his arrival in August to Oakhill Mansions. All the staff on Princeton Wing are kind, patient and always willing to listen to my concerns. The reception staff are always ready with a cheery smile to welcome you into the building. As a family we were very nervous about moving dad but it has been the best possible outcome. Thank you.

Mum only moved into Oakhill Mansions at the beginning of October so it is a bit early to be able to give a detailed review. So far, the staff have been helpful and caring as Mum adapts to her new surroundings and settles in. Oahill is immaculately clean!

Congratulations Oakhill Mansions!

If I have had a concern about anything specific it has been dealt with immediately and to my satisfaction. Oakhill is very professionally run.

I say with all honesty I have never experienced such wonderful caring kind and lovely team. They made my brother's last 6 weeks so lovely and peaceful they cared for him and all of us like we were family, we will never forget them.

I really would like to thank all of the staff involved with Mum, you all made a difficult time for us much more bearable. Thankyou.

My father has been a resident at Oakhill Mansions for over a year now, and I am very pleased with the high standard of care he receives. The staff are friendly and helpful, and they create a calm, caring and spotlessly clean environment. During our visits, my family always feels very welcome, and we are always able to discuss any medical issues with the nurse. The home itself is a beautiful building with light, airy rooms and a lovely garden where we can take Dad outside in the warm weather. I would highly recommend this nursing home.

If I ended up in here I think I would really happy to be in such a lovely environment.

Staff are attentive and polite, rooms are very good, with excellent security. My 97-year-old father was at first somewhat confused but staff and nurses soon made him feel at home, so to speak, it is an excellent care home.

I can go home, safe in the knowledge that he is being well looked after.

She is always nicely dressed. (This is so important as mum has always been a very smart lady). Staff are so friendly and welcoming and nothing is too much trouble. Thank you all, you are angels.

Dreadful experience over 18 months. Only interested in £££. Staff poorly trained (especially dementia). English skills very poor - elderly residents don't understand staff and staff don't understand important medical/social needs. Two activity coordinators for 90 residents! Stressed, under resourced/unappreciated. Very little activity provided. Refused to use minibus, never took people out. I took mum out three times a week to compensate. I was exhausted, all for extortionate fee of £8,000 per month. Apart from basic and nursing care, there's no love or respect, no consistency of staff in a dementia unit and 'manager' inept/powerless. Mum fell down concrete steps (Christmas day), as no outside lights and fake foliage on handrails so mum couldn't hold on! She was 89 and could have died. I fed back all my concerns via their own well-being survey, totally ignored. Contacted the owners, unaware and did not care. Equipment was broken and filthy. Food and laundry ok but a dead, joyless place. Do not send family there. Awful.

The staff at The Lodge, Oakhill Mansions are caring for my 96 year old mum in a sensitive manner. She has had a stroke and also has a diagnosis of Lewy Body Dementia. She is always treated with respect and my siblings and I are confident that she is happy, safe and secure in this care home.

My dad was in Oakhill Mansions for the last 4 and a half months. The care given was wonderful very attentive to the residents and lovely with visitors nothing was to much trouble for the staff. Christmas was a lovely experience, I was also able to take my little dog in which a lot of the residents enjoyed. We lost dad Sunday staff were amazing very comforting and helpful. Thank you very much to all staff we will be forever grateful. Thank you again from myself, my mum and his grandchildren.