Oakhill Mansions

My father moved into Oakhill Mansions in 2020 following a dementia diagnosis complicated by severe Covid. He was basically bedridden after having been reasonably active for most of his life. The staff at Oakhill are superb - they get to know the residents at a deep level, really care and work with family members and friends to enhance the life experiences of the residents. Examples include regular garden parties, bingo, men's group etc. Birthdays are celebrated in style. They also go the extra mile. I can remember them arranging a private "concert" for my father who loved classical music - a flautist and cellist came in to play for him. There were also instances where a member of staff came in at the weekend to watch a film with my dad that they were both interested in. Having your loved ones in a care setting is difficult and especially when you live (as I do) over 400 miles away. Knowing that my dad was so well cared for at Oakhill was a great comfort for me and I am very grateful!

My late wife was transferred to Oakhill Mansion in April of this year from a sister home. Within a short period at Oakhill, she was treated with the utmost dignity and care. The care can also be said for her stay at the other home. I have no hesitation whatsoever in recommending both care homes. Many thanks. Once again.

This is early days for my family as my mother only moved on 14th October. She was very traumatised by the change of being blind and having dementia, we have to talk things through and very kind. Her room is lovely but she feels isolated and lonely. The staff are trying to include her in some activities. We are hoping she will soon settle, it is difficult to write more as it's such early days but we are happy with the care home at this stage.

I have just returned home from Oakhill Mansion from the 100th birthday party arranged by the manager for a dear family friend. The lady in question has a large number of family and friends who travelled many miles to be with her on this special birthday. The staff, room preparation and hospitality were absolutely excellent and over 30 people enjoyed a wonderful birthday celebration. Very many thanks to the manager and staff at Oakhill for making this a very special day for both the birthday girl and the attendees.

Mum was at Oakhill for two and half years, which she enjoyed at times. The staff looked after her well, she got on well with most of the staff. There were a few negatives, which was quite a few staff were not very good with speaking in English, but were very caring with her. She had her favourites.

As always we are so impressed with the care received here. Everyone is so caring and looks after my brother excellently as we know he is not easy at times (understandably). Highly recommend this case home. Cleanliness and hygiene standards are very high.

Everyone at Oakhill Mansions was very kind and easy to deal with. My father entered in October 2022 and the doctor was not hopeful of him surviving for very long, but due to the care and attention, we had Dad until July 2024. All the staff were extremely attentive and kind to my dad and to us as a family.

The Lodge at Oakhill is led by brilliant team leaders. Our dad was a resident for two and a half years. The care team were extremely helpful, friendly and caring. Any minor care issues over that time were dealt with promptly. The bedroom was beautiful, airy and light, with windows into a view of trees and flowers. My only complaint regarding the building is the lounge is windowless but cosy.

Oakhill Mansions (Lodge) has provided outstanding and empathetic care to my mother-in-law throughout her journey with dementia and eating disorder. We were always kept well-informed of developments/changes in her condition and felt like the staff treated us like family. During my mother-in-law's final 13 days, staff went above and beyond their duties to ensure she was comfortable. We can't thank them enough for their support.

I cannot praise the home enough. Even though I only came for a short while, for recuperation after an operation. I was able to get a very good view of what was happening, on a daily basis in this home. I cannot praise the staff enough, nothing was too much trouble. They were kind thoughtful and nothing was too much trouble well done.

My father is receiving the highest quality of care at Oakhill Mansions. We decided to opt for 24-hour residential care due to home care being inadequate for my father's complex needs. This was an emotional step for us all but I have been reassured and supported through the whole process. The quality of the accommodation is exceptional. Clean, bright and fresh smelling. Dad is very comfortable and very well cared for. The staff are superb and have become good friends. The staff turnover is low, reflecting the happy environment. Highly recommend.

The staff are amazing and care about the residents. Cleanliness is second to none and the building is up to date and modern. My dad is very happy here.

The nursing care has been brilliant; they could see he was sleeping more than he should, so they took action to reduce and eventually stop altogether one of his medications, and the change in him is amazing - he is so much more alert and active. I cannot praise all the staff enough!

Very good laundry system.

The care staff and nurses are very good to Mum, always trying to help in any way they can to make her comfortable and happy.

Oakhill Mansions is an amazing place the staff are caring-loving-understanding and they become family. My dad has passed away now but in his last years, he was living with them and were his family too. He had the best care any family could want for their loved ones. 150% and more their give. Loving caring family home we go back for visits and have just been in to see them all for Christmas.

The standard of room and facilities was excellent with very caring staff.

Many thanks from both of her daughters.

I had to find a care home for my mother, who has been diagnosed with vascular dementia. I came across Oakhill Mansions in Westbury on Trym. Upon the very first visit, I made to have a look around, and I was made to feel welcome. The home was clean, the staff were friendly, caring and professional, and the residents seemed happy. My mother moved in soon after. I can honestly say that I could not have wished for anywhere nicer for my mother to go. She is so well looked after, and the staff are amazing.

On behalf of all the family, please accept our sincere thanks and admiration.