Search...

Orchard Manor

Chertsey Road, Windlesham, Surrey GU20 6HZ
Care UK Logo
Jobs
Orchard Manor logo
Orchard Manor, Windlesham
Orchard Manor, Windlesham
Orchard Manor, Windlesham

Orchard Manor is a welcoming care home in Windlesham, offering 24-hour residential and dementia support, alongside flexible respite stays and compassionate end-of-life care.

The home is supported by a skilled and dedicated team who focus on creating a warm, reassuring environment where residents and their families feel valued and well supported. A range of thoughtfully designed facilities are available for residents to enjoy, including a café, cinema room, and hair and...  

Care Provided by Orchard Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,754From £1,973
Residential Dementia CareFrom £1,754From £1,973
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Orchard Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jamila Faerber(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Onsite Private Car Park

Orchard Manor Reviews (51)

Submit a Review
9.9

Orchard Manor has a Review Score of 9.9 (9.917) out of 10, based on 38 reviews in the last 2 years. Over all time Orchard Manor has 51 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Orchard Manor
Loading...
Showing 51 reviews matching selected criteria
Review from Geraldine N (Daughter of Resident) published on 6 July 2026 Submitted via Website
Overall Experience
Excellent management, support staff and deptuties. The care staff are very compasionate, kind and attentive. Mum has complex needs and they manage her dementia /parkinsons well. The medical care and support is also first class to save us having to take mum to numerous hospital and doctors appts. Everything is in house.
One of the attractions of Orchard Manor was Mum is not in a segregated area for dementia so she is free to mix and mingle with other residents. This is perfect!
The home always has activities, music, outings and lots of fun and laughter.
As a family they are supportive to us as well which is important.

PS I have had lunch there too and the food is excellent!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cheryl H (Friend of Resident) published on 1 July 2026 Submitted via Website
Overall Experience
Wonderful care home who go above and behind to help the Residents.
Our mum has been looked after so welland treated with great kindness.

We feel whatever she needs they try and accommodate from food to having her nails done.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S G (Son of Resident) published on 15 June 2026 Submitted via Website
Overall Experience

My father has been a resident here since January. He has very complex care needs and can be challenging at times, but the staff have looked after him incredibly well. They are always friendly, caring and professional, and nothing seems to be too much trouble. The home is set in lovely surroundings and has a warm, welcoming atmosphere. It gives our family great peace of mind knowing he is being so well cared for. Thank you to all the staff for your hard work, patience and dedication.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Marcia M (Daughter of Resident) published on 21 May 2026 Submitted via Website
Overall Experience

My Mum moved into Orchard Manor in December 2025, Mum has alzheimer's and had got to a point where she couldn't look after herself. The team at Orchard Manor made the transition from hospital where Mum was recovering from hip surgery to the care home really smooth, on arriving they made Mum feel welcomed and safe. Mum has settled well due to the lovely, kind carers, they encourage Mum who is shy to join in the array of activities, as well as eating her meals with the other residents which she really enjoys. Mum has made friends and is very happy. I would highly recommend Orchard Manor the team are fantastic, patient, kind and I cannot thank them enough for all they do for Mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C M (Daughter of Resident) published on 20 May 2026 Submitted via Website
Overall Experience
My Mum was a resident at Orchard Manor Care Home. The care she received from the home was excellent and I couldn't have left her in better hands.
The staff get to know the residents well and ensure they are happy and nothing is too much trouble.
I was constantly updated on her welfare when she was poorly. I will forever be grateful for the care my Mum received from all the staff at this home.
My Mum really enjoyed her time at the home, and loved the food, staff and the excellent trips she took.

If you are looking for the most caring people to look after your loved ones, in beautiful surroundings, this is the place for you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet L (Daughter of Resident) published on 14 May 2026 Submitted via Website
Overall Experience

My mother has been a resident since mid February when she was discharged from hospital. The care she has received has been excellent, the staff have kept us well informed and acted promptly on any concerns we may have. The activities provided are many and varied - exercise classes, craft sessions, singing sessions, trips out... she is encouraged to join in which has made a big difference to her mental well being, she no longer spends the day sleeping in front of TV. Orchard Manor is a purpose built care home and as a result is spacious and airy with wide corridors, large lounge areas and nice gardens.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Wife of Resident) published on 17 October 2025 Submitted via Website
Overall Experience
We needed respite care for two weeks . The preliminary visit by two nursing staff was excellent: thorough, professional and very supportive.
The care for my husband while staying at Orchard Manor was also excellent in the care and support he was given.
The care and support also given to myself was second to none- very understanding and staff were able and willing to talk through and concerns and issues myself and family had.
The environment is superb both inside and out with gardens well tended and welcoming.

The entertainment and activities provided for the residents is very good and we have participated at times as visitors to watch the entertainment and have been made very welcome by staff . We will certainly keep up our contact with Orchard Manor.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor
Thank you so much for your thoughtful and heartfelt feedback.

We're so pleased to hear that your husband's respite stay at Orchard Manor was a positive experience for both of you. Our team takes great pride in providing not only excellent care to residents, but also in supporting families during...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian P (Husband of Resident) published on 17 October 2025 Submitted via Website
Overall Experience

I am very happy with the care my wife is being given at Orchard Manor. The senior carers are always happy to discuss my wife's care and any issues I may raise. The activity staff are always very attentive to all residents and the activities and entertainment that is provided for the residents is extremely good. The residents are also taken out on regular occasions to places of interest which my wife really enjoys. My wife has been in other Care Homes prior to becoming a resident in Orchard Manor and this care home is by far the best and she enjoys the relationship she has with the carers. One very good aspect of Orchard Manor that I am very happy with is the policy of not segregating residents with dementia from all the other residents which I believe works well.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor
Thank you so much for your kind and thoughtful feedback.

We're delighted to hear how happy you are with the care your wife is receiving at Orchard Manor. It's incredibly important to us that families feel heard and involved.

We're also glad to hear that the activities and outings are bringing your wife joy, it's a key part of helping our residents live fulfilling and enriched lives.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Maureen S (Wife of Resident) published on 10 October 2025 Submitted via Website
Overall Experience
My husband was a resident of Orchard Manor from October 2024 . During his time here he was well looked after by all of the staff they made him very welcome ,comfortable and cared for . When visiting i was made to feel very welcome too with the staff going above and beyond to make me feel included and kept me up to date on my husbands wellbeing and any treatment plans in place . I always felt part of the care home family and the staff always took time for a chat and a catch up and sometimes some laughs which made visiting a pleasure .

Unfortunately my husband lost his battle with Dementia in August I just have to thank the staff for their care and compassion for us both in his final days and for being there for me to comfort and reassure me in those difficult hours. I couldn't have done it without them .

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for sharing such a deeply personal message. We are truly sorry for your loss, and our thoughts remain with you during this difficult time. It was an honor and a privilege to care for your husband during his time with us at Orchard Manor. We're so glad to know that both you and...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Libby L (Wife of Resident) published on 26 September 2025 Submitted via Website
Overall Experience
My husband has been a resident at Orchard Manor since June. Prior to this he had been to the home for day care. Because he was already familiar with the home the transition to permanent care has been very easy. He is very happy and enjoys the activities and the trips out. The home is lovely and spacious and he is not restricted to an area so can move freely anywhere in the home.
The Staff are lovely and the make a very big effort to do bbq and other family days.

I am very happy with the care given , he is always well dressed and groomed, and his room is spacious modern and very clean.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your lovely review. I am so pleased your husband has settled so he is enjoying the activities and trips out. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Sister-in-law of Resident) published on 26 September 2025 Submitted via Website
Overall Experience

Lovely spotless and spacious environment, plenty of activities and entertainment, welcoming staff. My brother in law has settled in really well and appears happy and relaxed when we visit which is so reassuring to see, thank you.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review. I am so pleased your brother in law has settled in so well at Orchard Manor. It is also great to hear you are reassured knowing he is well cared for. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from K S (Sister of Resident) published on 16 September 2025 Submitted via Postal Card
Overall Experience

I would say this is an outstanding care home, the staff are lovely, patients are always occupied, whether it be lunch in the garden, visiting museums, garden centres, the beach, chocolate hour, aerobics, such a lovely environment to be in. Security is high, lots of staff around.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Melissa K (Daughter of Resident) published on 4 September 2025 Submitted via Website
Overall Experience
Before my mum was a resident at Orchard Manor, she was living at home on her own, the care she received at home was the bare minimum by adult social care, no stimulation she was lonely and depressed. We took the option for mum to become a full time resident at Orchard Manor after some much needed respite and cannot describe just how much her quality of life improved. She even embraced some of the activities, engaging with residents and visitors. The care, kindness and patience shown by the all the staff, from carers to all the other internal staff was second to none. It allowed us as a family to spend enjoyable time with mum and make some precious memories.

I would not hesitate to recommend this home to anyone, they truly are welcoming and attentive and we are forever grateful for the kindness showed to mum.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for your heartfelt review. We're truly honoured that you entrusted us with your mum's care. It means so much to hear how her quality of life improved during her time at Orchard Manor and that she found joy and connection in the activities and with other residents

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne K (Daughter of Resident) published on 29 August 2025 Submitted via Website
Overall Experience
What a fantastic carehome. This is a very special place, Orchard Manor feels like a family. Mum is totally at home with all her friends and pets living together. She is always out on trips or doing activity's.
This beautiful happy home has the most wonderful staff that make the residents their number one priority.

Dementia is tough on the family, but I have found peace knowing my Mum is in safe hands, which has change my life and lifted all the weight from my shoulders. Forever grateful to the Orchard Manor magic. X

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Luc K (Son-in-law of Resident) published on 28 August 2025 Submitted via Website
Overall Experience

My mother-in-law has been a resident at Orchard Manor for over a year, after struggling to settle in two previous care homes in the local area. She settled very quickly and now enjoys many days out to garden centres, sightseeing and ten pin bowling to name but a few! The activities team and carers know all the residents really well and have built a really friendly team.

Orchard Manor regularly put on both outdoor and indoor events, mainly based on foods from around the world, which both residents and family members can enjoy. We were worried when my mother-in-law first went to Orchard manor, as she had lost weight and would sometime turn away food, which has all changed over the past year.

We are really pleased and I would highly recommend Orchard Manor.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E C (Daughter of Resident) published on 20 August 2025 Submitted via Website
Overall Experience

Mum has been living at Orchard Manor for 15 months, after it became unsafe to leave her in her own home. Mum is still active and able although often confused, the staff at Orchard Manor are patient, kind and tolerant of the challenges someone facing Dementia has to deal with. Having dealt with other homes for respite care with another parent, I also love that the staff have remained constant throughout her time at Orchard Manor, something that helps her feel settled and rooted. On a good 'mum' day she tells me she is very happy where she lives! Knowing that mum is safe, clean and fed is such a relief when we her family had reached the end of our ability to deal with her ourselves.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C J (Daughter of Resident) published on 11 August 2025 Submitted via Website
Overall Experience
My Father has been a full time resident at Orchard Manor since February 2024, it didn't take him long to settle in and that was all to do with the wonderful staff, who are amazing, caring and absolutely treat all the residents with respect and wonderful care.
His days are now filled with great activities, whether that is his daily exercises, trips out, visiting entertainers, enjoying the sunshine in the lovely outside spaces, and not to mention he has now got his appetite back and seems much more healthier after now enjoying 3 cooked meals a day.

I have peace of mind that he is being well looked after, and is safe.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for your kind words and for taking the time to share your father's experience at Orchard Manor. We're truly delighted to hear how well he has settled in and how much he's enjoying the activities, meals, and outdoor spaces. Our team works hard to ensure every resident feels at...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jackie M (Daughter of Resident) published on 28 July 2025 Submitted via Website
Overall Experience

My mother reluctantly went into Orchard Manor for respite care however after the initial month our family decided that this was the best place for her as she was healthier happier and safer than she had been at home. This was in the most part due to the lovely caring staff not to mention the great facilities inside the home and lovely gardens outside. I know my Mum would have preferred to live her twilight years in her own home however as this proved to be impossible Orchard Manor is the next best thing.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simon M (Son of Resident) published on 23 July 2025 Submitted via Website
Overall Experience

My mother was in another care home prior to moving her to Orchard Manor. The difference in the two is night and day in terms of the surroundings, food, staff and most of all, the constant engagement and activities on offer to the residents. I cannot speak highly enough of Orchard Manor.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for your kind words. We're truly grateful you took the time to share your experience. It means a great deal to us to know that your mother is happy and thriving here at Orchard Manor. Our team works hard to create a welcoming, engaging, and supportive environment for all our residents. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kim B (Daughter of Resident) published on 21 July 2025 Submitted via Website
Overall Experience
We have recently moved our mum here from a previous care home. The difference in Orchard Manor is, as they say, like night and day.
Whilst mum's dementia is deteriorating, and I know she can be a little 'difficult, ' the staff are amazing and so caring.
The home itself is very modern, bright and breezy, and her room is lovely, leading out onto a garden and patio area. It feels more like a hotel than a care home.
What we like is that the residents are mixed and she is not restricted to a 'dementia' floor. The fees are very reasonable compared to where she was, and includes a weekly hairdressing appointment and any Chiropody she needs.
Everyday they have a full programme of activities, and many weekly outings.
My mum was hardly eating before, but as the food on offer is so good, she has found her appetite again. She especially likes the chocolate trolley, and the afternoon tea and cake!

All in all we are very happy she is here and wish we had found Orchard Manor sooner.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for your wonderful review. We're absolutely delighted to hear that your mum has settled in well at Orchard Manor and that the difference has been so noticeable for both of you.It's lovely to know that our team's care and compassion are making a positive impact. Creating a homely,...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 October 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (57) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Orchard Manor.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Orchard Manor.

Meet the Team (1)

Jamila Faerber
Jamila FaerberJob Title:Home ManagerJoined: 2023

Winner of the ‘Care Home Registered Manager’ award at the Great British Care Awards 2025 London regional finals, I boast over 18 years of experience in care, 10+ of those as a registered manager, and bring a wealth of expertise to my role. I am proud to note that my previous home was rated Outstanding by the Care Quality Commission, a testament to her dedication to the field. I firmly believe that life doesn't stop at a certain age or when someone moves into a care home. We are committed to enhancing the quality of life for our residents. We are passionate about delivering personalised and dignified care, ensuring that it is resident-led.

Frequently Asked Questions about Orchard Manor

What types of Care is Orchard Manor registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Orchard Manor have?

There are 66 Single Rooms.

What are the Facilities & Services at Orchard Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Orchard Manor to the centre of Windlesham?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard Manor to verify any information. View our terms and conditions. Orchard Manor has an Enhanced Service -more info.