Orchard Manor

Chertsey Road, Windlesham GU20 6HZ
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9.9 41 Reviews
  • Orchard Manor, Windlesham
Set within the picturesque grounds of Windlesham, Orchard Manor Care Home provides residential care for up to 66 adults. From spacious living and dining areas to a coffee area, bar area and cinema room, the home ensures a comfortable home setting for catching up with loved ones.

The care team at Orchard Manor will create individualised care plans tailored to the needs of each resident, paying special attention to the relationships between the individual and their loved ones. Besides providing compassionate and attentive care, the home offers specialised support for those living with dementia. Anyone interested to know more about the facilities and care provided by the home can reach out to the team anytime.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1520 – £1720
  • Self-Funded Residential Dementia Care: £1520 – £1720
  • RESPITE Self-Funded Residential Care: from £1720
  • RESPITE Self-Funded Residential Dementia Care: from £1720

At Orchard Manor we offer one inclusive fee for all.


Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


Here’s what’s included:


All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


Accommodation: A comfortable, private room to call home.


Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.

These prices are only a guideline, please contact Orchard Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jamila Faerber (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Onsite Private Car Park

Orchard Manor Reviews (41)

9.9

Orchard Manor has a Review Score of 9.9 (9.913) out of 10, based on 41 reviews in the last 2 years.
Over all time Orchard Manor has 41 reviews.

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Review from K S (Sister of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would say this is an outstanding care home, the staff are lovely, patients are always occupied, whether it be lunch in the garden, visiting museums, garden centres, the beach, chocolate hour, aerobics, such a lovely environment to be in. Security is high, lots of staff around.
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Review from Melissa K (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before my mum was a resident at Orchard Manor, she was living at home on her own, the care she received at home was the bare minimum by adult social care, no stimulation she was lonely and depressed. We took the option for mum to become a full time resident at Orchard Manor after some much needed respite
and cannot describe just how much her quality of life improved. She even embraced some of the activities, engaging with residents and visitors. The care, kindness and patience shown by the all the staff, from carers to all the other internal staff was second to none. It allowed us as a family to spend enjoyable time with mum and make some precious memories.
I would not hesitate to recommend this home to anyone, they truly are welcoming and attentive and we are forever grateful for the kindness showed to mum.
Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for your heartfelt review. We're truly honoured that you entrusted us with your mum's care. It means so much to hear how her quality of life improved during her time at Orchard Manor and that she found joy and connection in the activities and with other residents

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Review from Anne K (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic carehome. This is a very special place, Orchard Manor feels like a family. Mum is totally at home with all her friends and pets living together. She is always out on trips or doing activity's.
This beautiful happy home has the most wonderful staff that make the residents their number
one priority.
Dementia is tough on the family, but I have found peace knowing my Mum is in safe hands, which has change my life and lifted all the weight from my shoulders. Forever grateful to the Orchard Manor magic. X
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Review from Luc K (Son-in-law of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Orchard Manor for over a year, after struggling to settle in two previous care homes in the local area. She settled very quickly and now enjoys many days out to garden centres, sightseeing and ten pin bowling to name but a few! The activities team and carers know
all the residents really well and have built a really friendly team.


Orchard Manor regularly put on both outdoor and indoor events, mainly based on foods from around the world, which both residents and family members can enjoy. We were worried when my mother-in-law first went to Orchard manor, as she had lost weight and would sometime turn away food, which has all changed over the past year.


We are really pleased and I would highly recommend Orchard Manor.

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Review from Carol M (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved into Orchard Manor after living at another home she was unhappy at. I can honestly say this home has changed her life. She is very happy there as the staff are caring, respect her and are pretty amazing. My Mum loves the food, the room and the staff. I would recommend this home to anyone
looking for excellent care for their elderly loved ones.


The residents go out on excellent day trips, have singers visiting and varied activities so there is something for everyone.


Moving my elderly Mum was the best decision I have ever made, and to see my Mum so happy makes me so happy.


Visiting her is lovely as she has things going on all the time, and has lots to talk about.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for your kind words and heartfelt review. We're absolutely delighted to hear that your Mum is happy and thriving at Orchard Manor.

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Review from E C (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Orchard Manor for 15 months, after it became unsafe to leave her in her own home. Mum is still active and able although often confused, the staff at Orchard Manor are patient, kind and tolerant of the challenges someone facing Dementia has to deal with. Having dealt with other
homes for respite care with another parent, I also love that the staff have remained constant throughout her time at Orchard Manor, something that helps her feel settled and rooted. On a good 'mum' day she tells me she is very happy where she lives! Knowing that mum is safe, clean and fed is such a relief when we her family had reached the end of our ability to deal with her ourselves.
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Review from C J (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been a full time resident at Orchard Manor since February 2024, it didn't take him long to settle in and that was all to do with the wonderful staff, who are amazing, caring and absolutely treat all the residents with respect and wonderful care.
His days are now filled with great activities,
whether that is his daily exercises, trips out, visiting entertainers, enjoying the sunshine in the lovely outside spaces, and not to mention he has now got his appetite back and seems much more healthier after now enjoying 3 cooked meals a day.
I have peace of mind that he is being well looked after, and is safe.
Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for your kind words and for taking the time to share your father's experience at Orchard Manor. We're truly delighted to hear how well he has settled in and how much he's enjoying the activities, meals, and outdoor spaces. Our team works hard to ensure every resident feels at home, cared for, and respected, so your feedback means so much to all of us. It's especially heartening to hear that his health and appetite have improved, that's exactly what we strive for. Thank you again for your trust and support

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Review from Jackie M (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother reluctantly went into Orchard Manor for respite care however after the initial month our family decided that this was the best place for her as she was healthier happier and safer than she had been at home. This was in the most part due to the lovely caring staff not to mention the great facilities
inside the home and lovely gardens outside. I know my Mum would have preferred to live her twilight years in her own home however as this proved to be impossible Orchard Manor is the next best thing.
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Review from Simon M (Son of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in another care home prior to moving her to Orchard Manor. The difference in the two is night and day in terms of the surroundings, food, staff and most of all, the constant engagement and activities on offer to the residents. I cannot speak highly enough of Orchard Manor.
Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for your kind words. We're truly grateful you took the time to share your experience. It means a great deal to us to know that your mother is happy and thriving here at Orchard Manor. Our team works hard to create a welcoming, engaging, and supportive environment for all our residents. Thank you.

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Review from Kim B (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have recently moved our mum here from a previous care home. The difference in Orchard Manor is, as they say, like night and day.
Whilst mum's dementia is deteriorating, and I know she can be a little 'difficult, ' the staff are amazing and so caring.
The home itself is very modern, bright and breezy,
and her room is lovely, leading out onto a garden and patio area. It feels more like a hotel than a care home.
What we like is that the residents are mixed and she is not restricted to a 'dementia' floor. The fees are very reasonable compared to where she was, and includes a weekly hairdressing appointment and any Chiropody she needs.
Everyday they have a full programme of activities, and many weekly outings.
My mum was hardly eating before, but as the food on offer is so good, she has found her appetite again. She especially likes the chocolate trolley, and the afternoon tea and cake!
All in all we are very happy she is here and wish we had found Orchard Manor sooner.
Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for your wonderful review. We're absolutely delighted to hear that your mum has settled in well at Orchard Manor and that the difference has been so noticeable for both of you.It's lovely to know that our team's care and compassion are making a positive impact. Creating a homely, dignified, and joyful environment is at the heart of what we do, so hearing your mum is enjoying her room, the garden, and even has her appetite back, especially for chocolate and afternoon tea!We're also pleased you've found value in the variety of activities, the inclusive approach to care, and the little extras like hairdressing and chiropody, which we know can make a big difference.Thank you again for your kind words and trust in us

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Review from S T (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchard Manor is I believe one of the best care homes I have visited . All the staff generally care about the residents staying there. Their commitment and dedication to making OM a 'home away from home ' is outstanding . Their daily activities keep the residents happy and occupied . Visits from outside
providers/entertainers is clearly thought about and caters for everyone's taste. Residents are well looked after and there is a genuine happy atmosphere in the care home. Staff are led by an excellent Manager which makes for a very happy , professional team working there . You feel a general warmth and welcoming atmosphere arriving at OM, from the lady at reception through to the housekeeping team . Their daily activities staff are incredible , well done to you all. I could not wish for a better place for my father to be residing at. I am also always made to feel very welcome to have lunch with my father at any visit . A pleasure to visit when I can .
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Review from Shirley-Ann W (Daughter-in-law of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchard Manor made moving my lovely mother-in-law closer to us such a seamless process, they were all set and ready to attend to her needs and make her feel right at home. And that was the thing, it felt like a home from the moment we set foot inside, and we have seen a few. There is kindness and care
to make every resident feel valued and cared for, unique and understood with swift action when needed. I have heard the manager say that the staff work in what is their home (the residents), and it feels like that, like one family, living in beautiful spacious surroundings in a quiet natural rural setting with trees and birds outside the window, as well as activities. As ever, it all comes down to individual staff members who really go the extra mile, whether that's care, getting the right bed set up, cleaning, laundry, meals, or going into the garden together. They take the time to get to know her and her sense of humour, and that means a lot. Thank you all.
Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for your heartfelt words. We're truly touched to hear that your mother-in-law's move felt seamless and that Orchard Manor already feels like home. Our team is dedicated to creating a place where every resident is valued, understood, and supported, it means so much to know that this has come across. We're grateful for your trust and so pleased she's settling in well.

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Review from Lesley R (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Orchard Manor since the beginning of May 2025. Everyone who visits say it's like a 5 star hotel not just in the lovely surroundings but the level of care. So in dad's words when I asked if he was happy "they are fantastic here, they can't do enough for me" then I said how are you, his
reply "I'm pretty great!" Dad has Alzheimer's and is happy, well cared for and feels safe. He joins in with the excellent timetable of events too.
Would highly recommend!
Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your lovely words. It's heartwarming to hear how happy and well cared for your dad feels, and his words truly mean the world to us. We're so pleased he's enjoying life at Orchard Manor and taking part in the activities too!

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Review from Jo W (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents are at Orchard Manor and have been for nine months now. I've been very pleased with the care they both receive. They have different needs and are treated as individuals, but also as a a couple. They have rooms next to each other and generally have their meals together. The staff have
gotten to know my parents individual ways and have always been friendly and supportive.
Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for taking the time to share your experience. We're so pleased to hear that your parents are receiving the personalised care they deserve. We're so pleased they've made Orchard Manor their home, and we're grateful for your trust in us. It's a privilege to care for them both.

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Review from Richard M (Son of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose to place my mother in Orchard Manor in April 2025 having visited several other care homes in my local area. After my first visit to the home I came away feeling that there was something different about the home. There is a genuine feeling of care, that it is the residents home and the staff
fully respect this. This leads to a culture where the residents have a voice, and their voice is heard. There is a very strong sense of family, where everyone is equal and are all cared for equally. I too really like the fact that there is no 'dementia unit' or 'dementia floor' and that those with dementia are cared for 'alongside everybody else'. My experience of this is that there is no feeling of division or 'us and them' in the home. This has a very positive effect. I have never felt this is any other care home ~ and I have been to quite a few. There is a lot more I could say, but just to add, the staff are outstanding and to me, Orchard Manor is exceptional.
Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for your thoughtful and kind words. We're truly touched by your feedback and so pleased that you've felt the warmth and inclusivity we strive for at Orchard Manor. It means a lot to us to hear that our approach has made a difference to you and your mother.

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Review from Sylvia S (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went in for 2 weeks respite and thoroughly enjoyed her stay. She has severe mobility issues but apparently she gained confidence and was able to walk a few steps using the zimmer frame. She loved the entertainment and was looked after very well by the very caring team, she can't wait to go back
for a second visit!
Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review. I am so pleased Mum enjoyed her 2 week respite stay with us. We will look forward to welcoming mum back again soon.

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Review from Alex P (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an initial period of respite care last year, my Dad moved to Orchard Manor as a permanent resident earlier this year. It's a huge adjustment for everyone, but I am so pleased to have found Orchard Manor. The rooms are lovely, the communal areas are spacious and comfortable, there is a beautiful
garden and an amazing range of activities laid on for the residents every day. I also like the fact that people with dementia are cared for alongside everybody else, and have the same access to the building and activities. But by far the most important thing is the carers and staff. The management team were so supportive and helpful during the transition out of hospital, they go to incredible efforts to put on the activities and wonderful special events (like performances, bake sales and themed BBQs), and the day-to-day level of care is wonderful. I have witnessed some beautiful examples of caring, that have been very touching - I feel very lucky and confident my Dad is in good hands.
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Review from E D (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has advanced dementia and went into respite for the first time. My mum enjoyed it, she was well taken care of, the environment allowed her to wander safely and there was gardening and a lot of activities available.
Staff were kind and helpful and her room was really clean and well designed.l
was worried about her going into respite but it went well and we are really thankful to all the staff.
I would definitely recommend this home.
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Review from Madeleine L (Respite Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good respite stay. Only complaint it was noisy at night, sounds of furniture being moved in floor above. Night carers talking loudly to each other and doors slamming.
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Review from G C (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
In the four months that my mother has lived at Orchard Manor she has become far more sociable. Physically she has improved greatly with daily chair yoga and walking. There is plenty to keep her occupied. She engages well with staff and fellow residents.
She enjoyed a lovely Christmas and has a new
found confidence in many aspects.
Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased your mother has settled so well at Orchard Manor and is enjoying all the activities available for her to join in with. Thank you.

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Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Orchard Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.913 for Orchard Manor is calculated as follows: ( (444 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 482 Ratings = 4.913
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard Manor is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

Jamila

Jamila Faerber

Job Title: Care Home Manager Joined: 2023

My name is Jamila Faerber and I am delighted to be opening Danforth Care Homes newest addition to the group. I have had the privilege of working in care for the past 18 years, 10 of those as a registered manager. I’m proud to say that my previous home was rated Outstanding by the Care Quality Commission. I have dedicated my life to caring for people.


I truly believe that life does not stop once you reach a certain age nor does it stop because you move into a care home. My wonderful team and I are determined to enhance the quality of life our resident’s lead. We are passionate about delivering personalised and dignified care which we will ensure is resident led. In addition to our luxury facilities and seasonal menus, one of our other main focuses will be our activity programme.


Through consultation with our residents, we will tailor our activities to their suggestions and choices. Our activities will include a wide variety to choose from including Zumba, musical entertainment, knit and natter and gardening clubs, baking in addition to more formal events including cheese and wine evenings and visiting speakers. There is nothing that will hold us back from ensuring our residents enjoy their lives.

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Ubaida Lukeman

Job Title: Care Manager Joined: 2023

My name is Ubaida Lukeman, Care Manager at Orchard Manor Care home. A dedicated and compassionate with a rich background in the field of caregiving. I hold diplomas in health and social, Dementia care, Common health conditions, Mental Health care and a few other related programmes. With a genuine passion for improving the lives of the elderly and enriching the care home experience, with years of valuable skills and experience with over eight years working in various capacities within the care homes, my roles have ranged from carer, Team Leader and recently Care Manager.


I believe in the power of empathy to build strong connections with residents, fostering a sense of trust and comfort within the care home.


My mission is to contribute my skills, knowledge and dedication to elevate the care home experience for residents and their families by advocating for person-centred care and promoting a culture of empathy and respect. I strive to create an environment where residents find comfort and joy.


At Orchard Manor, we excel in fostering a collaborative environment, ensuring the safety of residents is our priority.

Frequently Asked Questions about Orchard Manor

What types of Care is Orchard Manor registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Orchard Manor have?

There are 66 Single Rooms.

What are the Facilities & Services at Orchard Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchard Manor to the centre of Windlesham?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard Manor to verify any information. View our terms and conditions. Orchard Manor has an Enhanced Service - more info.