What types of Care is Orchard Manor registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Orchard Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchard Manor to the centre of Windlesham?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Orchard Manor care home, Chertsey Road, Windlesham, Surrey GU20 6HZ

Review from J B (Wife of Resident) published on 17 October 2025 Submitted via Website • Report

Overall Experience

We needed respite care for two weeks . The preliminary visit by two nursing staff was excellent: thorough, professional and very supportive.
The care for my husband while staying at Orchard Manor was also excellent in the care and support he was given.
The care and support also given to myself was

second to none- very understanding and staff were able and willing to talk through and concerns and issues myself and family had.
The environment is superb both inside and out with gardens well tended and welcoming.
The entertainment and activities provided for the residents is very good and we have participated at times as visitors to watch the entertainment and have been made very welcome by staff . We will certainly keep up our contact with Orchard Manor.

Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for your thoughtful and heartfelt feedback.
We're so pleased to hear that your husband's respite stay at Orchard Manor was a positive experience for both of you. Our team takes great pride in providing not only excellent care to residents, but also in supporting families during what can often be a challenging time,so it's wonderful to know that you felt listened to, supported, and welcomed.

It's also lovely to hear that you enjoyed the environment, gardens, and entertainment. We're always happy when families can join in and feel part of our community.

Thank you again for your kind words. We look forward to keeping in touch and welcoming you back to Orchard Manor in the future.

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Review from Brian P (Husband of Resident) published on 17 October 2025 Submitted via Website • Report

Overall Experience

I am very happy with the care my wife is being given at Orchard Manor. The senior carers are always happy to discuss my wife's care and any issues I may raise. The activity staff are always very attentive to all residents and the activities and entertainment that is provided for the residents is extremely

good. The residents are also taken out on regular occasions to places of interest which my wife really enjoys. My wife has been in other Care Homes prior to becoming a resident in Orchard Manor and this care home is by far the best and she enjoys the relationship she has with the carers. One very good aspect of Orchard Manor that I am very happy with is the policy of not segregating residents with dementia from all the other residents which I believe works well.

Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for your kind and thoughtful feedback.
We're delighted to hear how happy you are with the care your wife is receiving at Orchard Manor. It's incredibly important to us that families feel heard and involved.

We're also glad to hear that the activities and outings are bringing your wife joy, it's a key part of helping our residents live fulfilling and enriched lives.

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Review from Maureen S (Wife of Resident) published on 10 October 2025 Submitted via Website • Report

Overall Experience

My husband was a resident of Orchard Manor from October 2024 . During his time here he was well looked after by all of the staff they made him very welcome ,comfortable and cared for . When visiting i was made to feel very welcome too with the staff going above and beyond to make me feel included and

kept me up to date on my husbands wellbeing and any treatment plans in place . I always felt part of the care home family and the staff always took time for a chat and a catch up and sometimes some laughs which made visiting a pleasure .
Unfortunately my husband lost his battle with Dementia in August I just have to thank the staff for their care and compassion for us both in his final days and for being there for me to comfort and reassure me in those difficult hours. I couldn't have done it without them .

Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for sharing such a deeply personal message. We are truly sorry for your loss, and our thoughts remain with you during this difficult time. It was an honor and a privilege to care for your husband during his time with us at Orchard Manor. We're so glad to know that both you and your husband felt welcomed, supported, and part of our Orchard Manor family. Your kind words mean the world to our team, who work with great care and compassion to ensure residents and their loved ones feel safe, included, and valued. Thank you for allowing us to be part of your journey. We will always remember your husband with great fondness, and we're grateful to have had the opportunity to support you both.

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Review from Libby L (Wife of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

My husband has been a resident at Orchard Manor since June. Prior to this he had been to the home for day care. Because he was already familiar with the home the transition to permanent care has been very easy. He is very happy and enjoys the activities and the trips out. The home is lovely and spacious

and he is not restricted to an area so can move freely anywhere in the home.
The Staff are lovely and the make a very big effort to do bbq and other family days.
I am very happy with the care given , he is always well dressed and groomed, and his room is spacious modern and very clean.

Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you for your lovely review. I am so pleased your husband has settled so he is enjoying the activities and trips out. Thank you.

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Review from S H (Sister-in-law of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

Lovely spotless and spacious environment, plenty of activities and entertainment, welcoming staff. My brother in law has settled in really well and appears happy and relaxed when we visit which is so reassuring to see, thank you.

Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you for your wonderful review. I am so pleased your brother in law has settled in so well at Orchard Manor. It is also great to hear you are reassured knowing he is well cared for. Thank you.

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Review from K S (Sister of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

I would say this is an outstanding care home, the staff are lovely, patients are always occupied, whether it be lunch in the garden, visiting museums, garden centres, the beach, chocolate hour, aerobics, such a lovely environment to be in. Security is high, lots of staff around.

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Review from Melissa K (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report

Overall Experience

Before my mum was a resident at Orchard Manor, she was living at home on her own, the care she received at home was the bare minimum by adult social care, no stimulation she was lonely and depressed. We took the option for mum to become a full time resident at Orchard Manor after some much needed respite

and cannot describe just how much her quality of life improved. She even embraced some of the activities, engaging with residents and visitors. The care, kindness and patience shown by the all the staff, from carers to all the other internal staff was second to none. It allowed us as a family to spend enjoyable time with mum and make some precious memories.
I would not hesitate to recommend this home to anyone, they truly are welcoming and attentive and we are forever grateful for the kindness showed to mum.

Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for your heartfelt review. We're truly honoured that you entrusted us with your mum's care. It means so much to hear how her quality of life improved during her time at Orchard Manor and that she found joy and connection in the activities and with other residents

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Review from Anne K (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

What a fantastic carehome. This is a very special place, Orchard Manor feels like a family. Mum is totally at home with all her friends and pets living together. She is always out on trips or doing activity's.
This beautiful happy home has the most wonderful staff that make the residents their number

one priority.
Dementia is tough on the family, but I have found peace knowing my Mum is in safe hands, which has change my life and lifted all the weight from my shoulders. Forever grateful to the Orchard Manor magic. X

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Review from Luc K (Son-in-law of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident at Orchard Manor for over a year, after struggling to settle in two previous care homes in the local area. She settled very quickly and now enjoys many days out to garden centres, sightseeing and ten pin bowling to name but a few! The activities team and carers know

all the residents really well and have built a really friendly team.

Orchard Manor regularly put on both outdoor and indoor events, mainly based on foods from around the world, which both residents and family members can enjoy. We were worried when my mother-in-law first went to Orchard manor, as she had lost weight and would sometime turn away food, which has all changed over the past year.

We are really pleased and I would highly recommend Orchard Manor.

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Review from Carol M (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

My Mum moved into Orchard Manor after living at another home she was unhappy at. I can honestly say this home has changed her life. She is very happy there as the staff are caring, respect her and are pretty amazing. My Mum loves the food, the room and the staff. I would recommend this home to anyone

looking for excellent care for their elderly loved ones.

The residents go out on excellent day trips, have singers visiting and varied activities so there is something for everyone.

Moving my elderly Mum was the best decision I have ever made, and to see my Mum so happy makes me so happy.

Visiting her is lovely as she has things going on all the time, and has lots to talk about.

Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for your kind words and heartfelt review. We're absolutely delighted to hear that your Mum is happy and thriving at Orchard Manor.

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Review from E C (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report

Overall Experience

Mum has been living at Orchard Manor for 15 months, after it became unsafe to leave her in her own home. Mum is still active and able although often confused, the staff at Orchard Manor are patient, kind and tolerant of the challenges someone facing Dementia has to deal with. Having dealt with other

homes for respite care with another parent, I also love that the staff have remained constant throughout her time at Orchard Manor, something that helps her feel settled and rooted. On a good 'mum' day she tells me she is very happy where she lives! Knowing that mum is safe, clean and fed is such a relief when we her family had reached the end of our ability to deal with her ourselves.

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Review from C J (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report

Overall Experience

My Father has been a full time resident at Orchard Manor since February 2024, it didn't take him long to settle in and that was all to do with the wonderful staff, who are amazing, caring and absolutely treat all the residents with respect and wonderful care.
His days are now filled with great activities,

whether that is his daily exercises, trips out, visiting entertainers, enjoying the sunshine in the lovely outside spaces, and not to mention he has now got his appetite back and seems much more healthier after now enjoying 3 cooked meals a day.
I have peace of mind that he is being well looked after, and is safe.

Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for your kind words and for taking the time to share your father's experience at Orchard Manor. We're truly delighted to hear how well he has settled in and how much he's enjoying the activities, meals, and outdoor spaces. Our team works hard to ensure every resident feels at home, cared for, and respected, so your feedback means so much to all of us. It's especially heartening to hear that his health and appetite have improved, that's exactly what we strive for. Thank you again for your trust and support

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Review from Jackie M (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report

Overall Experience

My mother reluctantly went into Orchard Manor for respite care however after the initial month our family decided that this was the best place for her as she was healthier happier and safer than she had been at home. This was in the most part due to the lovely caring staff not to mention the great facilities

inside the home and lovely gardens outside. I know my Mum would have preferred to live her twilight years in her own home however as this proved to be impossible Orchard Manor is the next best thing.

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Review from Simon M (Son of Resident) published on 23 July 2025 Submitted via Website • Report

Overall Experience

My mother was in another care home prior to moving her to Orchard Manor. The difference in the two is night and day in terms of the surroundings, food, staff and most of all, the constant engagement and activities on offer to the residents. I cannot speak highly enough of Orchard Manor.

Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for your kind words. We're truly grateful you took the time to share your experience. It means a great deal to us to know that your mother is happy and thriving here at Orchard Manor. Our team works hard to create a welcoming, engaging, and supportive environment for all our residents. Thank you.

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Review from Kim B (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report

Overall Experience

We have recently moved our mum here from a previous care home. The difference in Orchard Manor is, as they say, like night and day.
Whilst mum's dementia is deteriorating, and I know she can be a little 'difficult, ' the staff are amazing and so caring.
The home itself is very modern, bright and breezy,

and her room is lovely, leading out onto a garden and patio area. It feels more like a hotel than a care home.
What we like is that the residents are mixed and she is not restricted to a 'dementia' floor. The fees are very reasonable compared to where she was, and includes a weekly hairdressing appointment and any Chiropody she needs.
Everyday they have a full programme of activities, and many weekly outings.
My mum was hardly eating before, but as the food on offer is so good, she has found her appetite again. She especially likes the chocolate trolley, and the afternoon tea and cake!
All in all we are very happy she is here and wish we had found Orchard Manor sooner.

Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for your wonderful review. We're absolutely delighted to hear that your mum has settled in well at Orchard Manor and that the difference has been so noticeable for both of you.It's lovely to know that our team's care and compassion are making a positive impact. Creating a homely, dignified, and joyful environment is at the heart of what we do, so hearing your mum is enjoying her room, the garden, and even has her appetite back, especially for chocolate and afternoon tea!We're also pleased you've found value in the variety of activities, the inclusive approach to care, and the little extras like hairdressing and chiropody, which we know can make a big difference.Thank you again for your kind words and trust in us

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Review from S T (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report

Overall Experience

Orchard Manor is I believe one of the best care homes I have visited . All the staff generally care about the residents staying there. Their commitment and dedication to making OM a 'home away from home ' is outstanding . Their daily activities keep the residents happy and occupied . Visits from outside

providers/entertainers is clearly thought about and caters for everyone's taste. Residents are well looked after and there is a genuine happy atmosphere in the care home. Staff are led by an excellent Manager which makes for a very happy , professional team working there . You feel a general warmth and welcoming atmosphere arriving at OM, from the lady at reception through to the housekeeping team . Their daily activities staff are incredible , well done to you all. I could not wish for a better place for my father to be residing at. I am also always made to feel very welcome to have lunch with my father at any visit . A pleasure to visit when I can .

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Review from Shirley-Ann W (Daughter-in-law of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

Orchard Manor made moving my lovely mother-in-law closer to us such a seamless process, they were all set and ready to attend to her needs and make her feel right at home. And that was the thing, it felt like a home from the moment we set foot inside, and we have seen a few. There is kindness and care

to make every resident feel valued and cared for, unique and understood with swift action when needed. I have heard the manager say that the staff work in what is their home (the residents), and it feels like that, like one family, living in beautiful spacious surroundings in a quiet natural rural setting with trees and birds outside the window, as well as activities. As ever, it all comes down to individual staff members who really go the extra mile, whether that's care, getting the right bed set up, cleaning, laundry, meals, or going into the garden together. They take the time to get to know her and her sense of humour, and that means a lot. Thank you all.

Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for your heartfelt words. We're truly touched to hear that your mother-in-law's move felt seamless and that Orchard Manor already feels like home. Our team is dedicated to creating a place where every resident is valued, understood, and supported, it means so much to know that this has come across. We're grateful for your trust and so pleased she's settling in well.

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Review from Lesley R (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

Dad has been at Orchard Manor since the beginning of May 2025. Everyone who visits say it's like a 5 star hotel not just in the lovely surroundings but the level of care. So in dad's words when I asked if he was happy "they are fantastic here, they can't do enough for me" then I said how are you, his

reply "I'm pretty great!" Dad has Alzheimer's and is happy, well cared for and feels safe. He joins in with the excellent timetable of events too.
Would highly recommend!

Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you for your lovely words. It's heartwarming to hear how happy and well cared for your dad feels, and his words truly mean the world to us. We're so pleased he's enjoying life at Orchard Manor and taking part in the activities too!

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Review from Jo W (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

Both my parents are at Orchard Manor and have been for nine months now. I've been very pleased with the care they both receive. They have different needs and are treated as individuals, but also as a a couple. They have rooms next to each other and generally have their meals together. The staff have

gotten to know my parents individual ways and have always been friendly and supportive.

Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you for taking the time to share your experience. We're so pleased to hear that your parents are receiving the personalised care they deserve. We're so pleased they've made Orchard Manor their home, and we're grateful for your trust in us. It's a privilege to care for them both.

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Review from Richard M (Son of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

I chose to place my mother in Orchard Manor in April 2025 having visited several other care homes in my local area. After my first visit to the home I came away feeling that there was something different about the home. There is a genuine feeling of care, that it is the residents home and the staff

fully respect this. This leads to a culture where the residents have a voice, and their voice is heard. There is a very strong sense of family, where everyone is equal and are all cared for equally. I too really like the fact that there is no 'dementia unit' or 'dementia floor' and that those with dementia are cared for 'alongside everybody else'. My experience of this is that there is no feeling of division or 'us and them' in the home. This has a very positive effect. I have never felt this is any other care home ~ and I have been to quite a few. There is a lot more I could say, but just to add, the staff are outstanding and to me, Orchard Manor is exceptional.

Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for your thoughtful and kind words. We're truly touched by your feedback and so pleased that you've felt the warmth and inclusivity we strive for at Orchard Manor. It means a lot to us to hear that our approach has made a difference to you and your mother.

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Orchard Manor

Care Provided by Orchard Manor

Primary Care Categories

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Other Care Provided

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Funding & Fees What's included?

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Good to Know

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Admission Information

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Orchard Manor Reviews (46)

Overview of Review Score

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Jamila Faerber

Frequently Asked Questions about Orchard Manor

What types of Care is Orchard Manor registered for?

How many Rooms does Orchard Manor have?

What are the Facilities & Services at Orchard Manor?

How far is Orchard Manor to the centre of Windlesham?

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