Orchard Manor

Chertsey Road, Windlesham GU20 6HZ
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9.9 49 Reviews
  • Orchard Manor, Windlesham
Orchard Manor is a welcoming care home in Windlesham, offering 24-hour residential and dementia support, alongside flexible respite stays and compassionate end-of-life care.

The home is supported by a skilled and dedicated team who focus on creating a warm, reassuring environment where residents and their families feel valued and well supported. A range of thoughtfully designed facilities are available for residents to enjoy, including a café, cinema room, and hair and beauty salon.

Comfortable, elegantly furnished bedrooms each feature a private en-suite bathroom, while the beautifully landscaped gardens provide a peaceful setting for relaxation and spending time with loved ones.

Nestled in the charming Surrey countryside, Orchard Manor benefits from a dedicated activities team who deliver a varied programme of social activities, events, and outings to enrich daily life.
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Care Provided by Orchard Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1754
  • Self-Funded Residential Dementia Care: from £1754
  • RESPITE Self-Funded Residential Care: from £1854
  • RESPITE Self-Funded Residential Dementia Care: from £1854

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Orchard Manor for full pricing details and T&Cs.

Contact Orchard Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Orchard Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jamila Faerber (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Onsite Private Car Park

Orchard Manor Reviews (49)

9.9

Orchard Manor has a Review Score of 9.9 (9.912) out of 10, based on 42 reviews in the last 2 years.
Over all time Orchard Manor has 49 reviews.

Overall Experience
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Reviewer Connection to Orchard Manor
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Review from S G (Son of Resident) published on 15 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident here since January. He has very complex care needs and can be challenging at times, but the staff have looked after him incredibly well. They are always friendly, caring and professional, and nothing seems to be too much trouble. The home is set in lovely surroundings and
has a warm, welcoming atmosphere. It gives our family great peace of mind knowing he is being so well cared for. Thank you to all the staff for your hard work, patience and dedication.
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Review from Marcia M (Daughter of Resident) published on 21 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved into Orchard Manor in December 2025, Mum has alzheimer's and had got to a point where she couldn't look after herself. The team at Orchard Manor made the transition from hospital where Mum was recovering from hip surgery to the care home really smooth, on arriving they made Mum feel welcomed
and safe. Mum has settled well due to the lovely, kind carers, they encourage Mum who is shy to join in the array of activities, as well as eating her meals with the other residents which she really enjoys. Mum has made friends and is very happy. I would highly recommend Orchard Manor the team are fantastic, patient, kind and I cannot thank them enough for all they do for Mum.
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Review from C M (Daughter of Resident) published on 20 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident at Orchard Manor Care Home. The care she received from the home was excellent and I couldn't have left her in better hands.
The staff get to know the residents well and ensure they are happy and nothing is too much trouble.
I was constantly updated on her welfare when she was
poorly. I will forever be grateful for the care my Mum received from all the staff at this home.
My Mum really enjoyed her time at the home, and loved the food, staff and the excellent trips she took.
If you are looking for the most caring people to look after your loved ones, in beautiful surroundings, this is the place for you.
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Review from Janet L (Daughter of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since mid February when she was discharged from hospital. The care she has received has been excellent, the staff have kept us well informed and acted promptly on any concerns we may have. The activities provided are many and varied - exercise classes, craft sessions, singing
sessions, trips out... she is encouraged to join in which has made a big difference to her mental well being, she no longer spends the day sleeping in front of TV. Orchard Manor is a purpose built care home and as a result is spacious and airy with wide corridors, large lounge areas and nice gardens.
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Review from J B (Wife of Resident) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed respite care for two weeks . The preliminary visit by two nursing staff was excellent: thorough, professional and very supportive.
The care for my husband while staying at Orchard Manor was also excellent in the care and support he was given.
The care and support also given to myself was
second to none- very understanding and staff were able and willing to talk through and concerns and issues myself and family had.
The environment is superb both inside and out with gardens well tended and welcoming.
The entertainment and activities provided for the residents is very good and we have participated at times as visitors to watch the entertainment and have been made very welcome by staff . We will certainly keep up our contact with Orchard Manor.
Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for your thoughtful and heartfelt feedback.
We're so pleased to hear that your husband's respite stay at Orchard Manor was a positive experience for both of you. Our team takes great pride in providing not only excellent care to residents, but also in supporting families during what can often be a challenging time,so it's wonderful to know that you felt listened to, supported, and welcomed.

It's also lovely to hear that you enjoyed the environment, gardens, and entertainment. We're always happy when families can join in and feel part of our community.

Thank you again for your kind words. We look forward to keeping in touch and welcoming you back to Orchard Manor in the future.
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Review from Brian P (Husband of Resident) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my wife is being given at Orchard Manor. The senior carers are always happy to discuss my wife's care and any issues I may raise. The activity staff are always very attentive to all residents and the activities and entertainment that is provided for the residents is extremely
good. The residents are also taken out on regular occasions to places of interest which my wife really enjoys. My wife has been in other Care Homes prior to becoming a resident in Orchard Manor and this care home is by far the best and she enjoys the relationship she has with the carers. One very good aspect of Orchard Manor that I am very happy with is the policy of not segregating residents with dementia from all the other residents which I believe works well.
Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for your kind and thoughtful feedback.
We're delighted to hear how happy you are with the care your wife is receiving at Orchard Manor. It's incredibly important to us that families feel heard and involved.

We're also glad to hear that the activities and outings are bringing your wife joy, it's a key part of helping our residents live fulfilling and enriched lives.
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Review from Maureen S (Wife of Resident) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident of Orchard Manor from October 2024 . During his time here he was well looked after by all of the staff they made him very welcome ,comfortable and cared for . When visiting i was made to feel very welcome too with the staff going above and beyond to make me feel included and
kept me up to date on my husbands wellbeing and any treatment plans in place . I always felt part of the care home family and the staff always took time for a chat and a catch up and sometimes some laughs which made visiting a pleasure .
Unfortunately my husband lost his battle with Dementia in August I just have to thank the staff for their care and compassion for us both in his final days and for being there for me to comfort and reassure me in those difficult hours. I couldn't have done it without them .
Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for sharing such a deeply personal message. We are truly sorry for your loss, and our thoughts remain with you during this difficult time. It was an honor and a privilege to care for your husband during his time with us at Orchard Manor. We're so glad to know that both you and your husband felt welcomed, supported, and part of our Orchard Manor family. Your kind words mean the world to our team, who work with great care and compassion to ensure residents and their loved ones feel safe, included, and valued. Thank you for allowing us to be part of your journey. We will always remember your husband with great fondness, and we're grateful to have had the opportunity to support you both.
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Review from Libby L (Wife of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Orchard Manor since June. Prior to this he had been to the home for day care. Because he was already familiar with the home the transition to permanent care has been very easy. He is very happy and enjoys the activities and the trips out. The home is lovely and spacious
and he is not restricted to an area so can move freely anywhere in the home.
The Staff are lovely and the make a very big effort to do bbq and other family days.
I am very happy with the care given , he is always well dressed and groomed, and his room is spacious modern and very clean.
Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you for your lovely review. I am so pleased your husband has settled so he is enjoying the activities and trips out. Thank you.
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Review from S H (Sister-in-law of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely spotless and spacious environment, plenty of activities and entertainment, welcoming staff. My brother in law has settled in really well and appears happy and relaxed when we visit which is so reassuring to see, thank you.
Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you for your wonderful review. I am so pleased your brother in law has settled in so well at Orchard Manor. It is also great to hear you are reassured knowing he is well cared for. Thank you.
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Review from K S (Sister of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would say this is an outstanding care home, the staff are lovely, patients are always occupied, whether it be lunch in the garden, visiting museums, garden centres, the beach, chocolate hour, aerobics, such a lovely environment to be in. Security is high, lots of staff around.
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Review from Melissa K (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before my mum was a resident at Orchard Manor, she was living at home on her own, the care she received at home was the bare minimum by adult social care, no stimulation she was lonely and depressed. We took the option for mum to become a full time resident at Orchard Manor after some much needed respite
and cannot describe just how much her quality of life improved. She even embraced some of the activities, engaging with residents and visitors. The care, kindness and patience shown by the all the staff, from carers to all the other internal staff was second to none. It allowed us as a family to spend enjoyable time with mum and make some precious memories.
I would not hesitate to recommend this home to anyone, they truly are welcoming and attentive and we are forever grateful for the kindness showed to mum.
Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for your heartfelt review. We're truly honoured that you entrusted us with your mum's care. It means so much to hear how her quality of life improved during her time at Orchard Manor and that she found joy and connection in the activities and with other residents
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Review from Anne K (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic carehome. This is a very special place, Orchard Manor feels like a family. Mum is totally at home with all her friends and pets living together. She is always out on trips or doing activity's.
This beautiful happy home has the most wonderful staff that make the residents their number
one priority.
Dementia is tough on the family, but I have found peace knowing my Mum is in safe hands, which has change my life and lifted all the weight from my shoulders. Forever grateful to the Orchard Manor magic. X
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Review from Luc K (Son-in-law of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Orchard Manor for over a year, after struggling to settle in two previous care homes in the local area. She settled very quickly and now enjoys many days out to garden centres, sightseeing and ten pin bowling to name but a few! The activities team and carers know
all the residents really well and have built a really friendly team.


Orchard Manor regularly put on both outdoor and indoor events, mainly based on foods from around the world, which both residents and family members can enjoy. We were worried when my mother-in-law first went to Orchard manor, as she had lost weight and would sometime turn away food, which has all changed over the past year.


We are really pleased and I would highly recommend Orchard Manor.

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Review from E C (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Orchard Manor for 15 months, after it became unsafe to leave her in her own home. Mum is still active and able although often confused, the staff at Orchard Manor are patient, kind and tolerant of the challenges someone facing Dementia has to deal with. Having dealt with other
homes for respite care with another parent, I also love that the staff have remained constant throughout her time at Orchard Manor, something that helps her feel settled and rooted. On a good 'mum' day she tells me she is very happy where she lives! Knowing that mum is safe, clean and fed is such a relief when we her family had reached the end of our ability to deal with her ourselves.
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Review from C J (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been a full time resident at Orchard Manor since February 2024, it didn't take him long to settle in and that was all to do with the wonderful staff, who are amazing, caring and absolutely treat all the residents with respect and wonderful care.
His days are now filled with great activities,
whether that is his daily exercises, trips out, visiting entertainers, enjoying the sunshine in the lovely outside spaces, and not to mention he has now got his appetite back and seems much more healthier after now enjoying 3 cooked meals a day.
I have peace of mind that he is being well looked after, and is safe.
Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for your kind words and for taking the time to share your father's experience at Orchard Manor. We're truly delighted to hear how well he has settled in and how much he's enjoying the activities, meals, and outdoor spaces. Our team works hard to ensure every resident feels at home, cared for, and respected, so your feedback means so much to all of us. It's especially heartening to hear that his health and appetite have improved, that's exactly what we strive for. Thank you again for your trust and support
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Review from Jackie M (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother reluctantly went into Orchard Manor for respite care however after the initial month our family decided that this was the best place for her as she was healthier happier and safer than she had been at home. This was in the most part due to the lovely caring staff not to mention the great facilities
inside the home and lovely gardens outside. I know my Mum would have preferred to live her twilight years in her own home however as this proved to be impossible Orchard Manor is the next best thing.
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Review from Simon M (Son of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in another care home prior to moving her to Orchard Manor. The difference in the two is night and day in terms of the surroundings, food, staff and most of all, the constant engagement and activities on offer to the residents. I cannot speak highly enough of Orchard Manor.
Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for your kind words. We're truly grateful you took the time to share your experience. It means a great deal to us to know that your mother is happy and thriving here at Orchard Manor. Our team works hard to create a welcoming, engaging, and supportive environment for all our residents. Thank you.
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Review from Kim B (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have recently moved our mum here from a previous care home. The difference in Orchard Manor is, as they say, like night and day.
Whilst mum's dementia is deteriorating, and I know she can be a little 'difficult, ' the staff are amazing and so caring.
The home itself is very modern, bright and breezy,
and her room is lovely, leading out onto a garden and patio area. It feels more like a hotel than a care home.
What we like is that the residents are mixed and she is not restricted to a 'dementia' floor. The fees are very reasonable compared to where she was, and includes a weekly hairdressing appointment and any Chiropody she needs.
Everyday they have a full programme of activities, and many weekly outings.
My mum was hardly eating before, but as the food on offer is so good, she has found her appetite again. She especially likes the chocolate trolley, and the afternoon tea and cake!
All in all we are very happy she is here and wish we had found Orchard Manor sooner.
Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for your wonderful review. We're absolutely delighted to hear that your mum has settled in well at Orchard Manor and that the difference has been so noticeable for both of you.It's lovely to know that our team's care and compassion are making a positive impact. Creating a homely, dignified, and joyful environment is at the heart of what we do, so hearing your mum is enjoying her room, the garden, and even has her appetite back, especially for chocolate and afternoon tea!We're also pleased you've found value in the variety of activities, the inclusive approach to care, and the little extras like hairdressing and chiropody, which we know can make a big difference.Thank you again for your kind words and trust in us
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Review from S T (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchard Manor is I believe one of the best care homes I have visited . All the staff generally care about the residents staying there. Their commitment and dedication to making OM a 'home away from home ' is outstanding . Their daily activities keep the residents happy and occupied . Visits from outside
providers/entertainers is clearly thought about and caters for everyone's taste. Residents are well looked after and there is a genuine happy atmosphere in the care home. Staff are led by an excellent Manager which makes for a very happy , professional team working there . You feel a general warmth and welcoming atmosphere arriving at OM, from the lady at reception through to the housekeeping team . Their daily activities staff are incredible , well done to you all. I could not wish for a better place for my father to be residing at. I am also always made to feel very welcome to have lunch with my father at any visit . A pleasure to visit when I can .
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Review from Shirley-Ann W (Daughter-in-law of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Orchard Manor made moving my lovely mother-in-law closer to us such a seamless process, they were all set and ready to attend to her needs and make her feel right at home. And that was the thing, it felt like a home from the moment we set foot inside, and we have seen a few. There is kindness and care
to make every resident feel valued and cared for, unique and understood with swift action when needed. I have heard the manager say that the staff work in what is their home (the residents), and it feels like that, like one family, living in beautiful spacious surroundings in a quiet natural rural setting with trees and birds outside the window, as well as activities. As ever, it all comes down to individual staff members who really go the extra mile, whether that's care, getting the right bed set up, cleaning, laundry, meals, or going into the garden together. They take the time to get to know her and her sense of humour, and that means a lot. Thank you all.
Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you so much for your heartfelt words. We're truly touched to hear that your mother-in-law's move felt seamless and that Orchard Manor already feels like home. Our team is dedicated to creating a place where every resident is valued, understood, and supported, it means so much to know that this has come across. We're grateful for your trust and so pleased she's settling in well.
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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Orchard Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.912 for Orchard Manor is calculated as follows: ( (452 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 491 Ratings = 4.912
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard Manor is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (114)

Meet the Team (1)

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Jamila Faerber

Job Title: Home Manager Joined: 2023

Winner of the ‘Care Home Registered Manager’ award at the Great British Care Awards 2025 London regional finals, I boast over 18 years of experience in care, 10+ of those as a registered manager, and bring a wealth of expertise to my role. I am proud to note that my previous home was rated Outstanding by the Care Quality Commission, a testament to her dedication to the field. I firmly believe that life doesn't stop at a certain age or when someone moves into a care home. We are committed to enhancing the quality of life for our residents. We are passionate about delivering personalised and dignified care, ensuring that it is resident-led.

Frequently Asked Questions about Orchard Manor

What types of Care is Orchard Manor registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Orchard Manor have?

There are 66 Single Rooms.

What are the Facilities & Services at Orchard Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchard Manor to the centre of Windlesham?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard Manor to verify any information. View our terms and conditions. Orchard Manor has an Enhanced Service - more info.