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Orchard Manor

Chertsey Road, Windlesham, Surrey GU20 6HZ
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Orchard Manor, Windlesham
Orchard Manor, Windlesham
Orchard Manor, Windlesham

Orchard Manor is a welcoming care home in Windlesham, offering 24-hour residential and dementia care, along with flexible respite stays and compassionate end-of-life support.

The skilled and caring team works hard to create a welcoming place where residents and their families feel valued and supported. Residents can enjoy a variety of facilities, such as a café, cinema room, and hair and beauty salon.

Each bedroom is comfortable and stylish, with its own...  

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Care Provided by Orchard Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,754From £1,973
Residential Dementia CareFrom £1,754From £1,973

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Orchard Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jamila Faerber (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Onsite Private Car Park

Orchard Manor Reviews (52)

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10

Orchard Manor has a Review Score of 10 (9.954) out of 10, based on 37 reviews in the last 2 years. Over all time Orchard Manor has 52 reviews.

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Showing 52 reviews matching selected criteria
Review from C P (Friend of Resident) published on 22 July 2024 Submitted via Website
Overall Experience

Visited a friend at Orchard Manor in Windlsham and must say the staff were very nice and attentive to the residents and their visitors. The actual building was fabulous, the rooms are lovely. And the activities provided are really good.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, the whole team pride themselves on delivering outstanding care, a warm and welcoming environment and a wide variety of activities. Your review confirms the fantastic work the whole team do. Thank you.

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Review from Aisha N (Friend of Resident) published on 22 July 2024 Submitted via Website
Overall Experience
I visited my aged friend in the care home and I was really impressed by everything I got to experience there.

The facility is super clean, nice and homely. I loved how the reception there felt. I have attended some of the events there which were very satisfying and very enjoyable. I would highly recommend the facility any day.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased you enjoy your visits to your friend and find the home welcoming. It's great you came along to the events held at Orchard Manor, the whole team prides itself on delivering outstanding care and offering a warm and welcoming environment to all visitors. Thank you for your review.

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Review from C B (Wife of Resident) published on 17 July 2024 Submitted via Postal Card
Overall Experience

Although I wasn't present during my husband's stay with you at Orchard Manor I was kept informed by family of how appropriate they found the care and attention he received. All reports were extremely good, and I would not hesitate to request a further respite stay for him in the future.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review. I am so pleased your husband enjoyed his respite stay at Orchard Manor. It is great to read your family kept you up to date and they were happy with the care your husband received. Please do not hesitate to contact us if we can be of any support in the future.

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Review from N P (Friend of Resident) published on 1 July 2024 Submitted via Postal Card
Overall Experience

I came on Saturday 8th June to visit a lady whom I have known for 25 years. I was very impressed that it was so beautiful, the decor, furniture, and table settings were a surprise. I would highly recommend it. The gardens are beautiful.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased you enjoyed your visit with your friend. Thank you.

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Review from P A (Resident / Service User) published on 17 June 2024 Submitted via Postal Card
Overall Experience

Having never been in a care home before I was not sure what to expect but I was really pleased with what I found and the experience I have experienced. Pleasant, kind staff. Helpful and caring. The food fresh, hot and well prepared, hot and fresh and a good selection. Lovely atmosphere, very welcoming.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review. The whole team at Orchard Manor pride themselves on delivering on person centred care. The kitchen team always ensure they are delivering delicious fresh meals and your review confirms the fantastic work the whole team do. I will ensure your feedback is shared with the team at Orchard Manor.

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Review from Emma R (Relative of Resident) published on 11 June 2024 Submitted via Website
Overall Experience
A beautiful care home with exceptional staff. All the staff are friendly and so caring to the residents. They get to know the names of frequent visitors making you feel welcome and part of the family.

Nothing is too much trouble for the guests or for visitors coming to see the residents. A fantastic home that I highly recommend as it's given our family peace of mind that our parents/grandparents are well cared for and safe.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review. The team at Orchard Manor all pride themselves on offering a warm and welcoming environment for both residents and their visitors and your review confirms the fantastic work they all do. I am so pleased to read you and your family have been given peace of mind...  

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Review from Richard C (Relative of Resident) published on 20 May 2024 Submitted via Postal Card
Overall Experience

The staff are friendly and kind. They lay on activities and the standard of catering is very high. The home is bright and cheerful.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your review, the team at Orchard Manor pride themselves on delivering outstanding care and offering a range of activities. I will ensure your feedback is shared with the whole team. Thank you.

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Review from Bobbie L (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card
Overall Experience

The staff are so caring and attentive with my Dad. The home has listened and been so understanding when we have been worried about putting my Dad in Orchard Manor Home.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your lovely review, the whole team prides itself on delivering person-centred care and your review confirms the fantastic work they do. Thank you.

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Review from M A (Son of Resident) published on 17 April 2024 Submitted via Postal Card
Overall Experience

Moving my mum here has been an overwhelmingly positive experience. The efforts of all the staff have been the best part, nothing is too much trouble. I was worried about whether she'd settle but it has been a smooth transition and she is happy, safe and well cared for.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your lovely review, I am so pleased to hear Mum has settled so well into her new home at Orchard Manor and is happy and well cared for. The staff pride themselves on the care they deliver and your review confirms the fantastic work they all do. Thank you.

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Review from Wendy B (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card
Overall Experience

Orchard Manor is a 'home from home'. The residents are the centre of all that takes place. All activities are geared to their interests and the physical classes help to keep them active. The staff are fully committed to their jobs and professional at all times ensuring the dignity and privacy of all the residents. The building and rooms are very comfortable and the welcome given to all visitors invites them into the home of those who live there. The different events that have been organised have been wonderful.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your fantastic review. The whole team at Orchard Manor all pride themselves on delivering outstanding care along with a variety of activities for both residents and their loved ones to join in with.

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Review from L H (Respite Resident) published on 5 April 2024 Submitted via Postal Card
Overall Experience
By requesting minor improvements in "food and drink" there was definite wider thinking on this core subject and improved delivery.
Portion size should be addressed.
My wife's views are the same as mine.

This is after our one week's trial stay and we hope to return...

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your review and your feedback around the meal time experience. We take all feedback on board and we will look forward to welcoming you back in the near future.

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Review from K W (Daughter of Resident) published on 19 January 2024 Submitted via Website
Overall Experience
The staff at Orchard Manor in Windlesham have been excellent from when Mum became a resident and prior to when we were discussing her care needs. The carers support her in all ways and ensure she is happy and comfortable. They provide lots of activities and encourage the residents to join in, which they thoroughly enjoy. This has been really beneficial to Mum, allowing her to socialise and participate in activities she would struggle with previously.
The management team are enthusiastic and excellent at communicating with us, so we always know how Mum is getting on.

The care home rooms, suites and lounges are large and airy, allowing lovely views of the surrounding countryside. The facilities available are super and well utilised. A lovely new care home dedicated to offering the best for its residents.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review; we are so pleased Mum has settled in so well and is enjoying all Orchard Manor has to offer; the staff really pride themselves on delivering person-centred care, and your review confirms the fantastic work the whole team do. I will ensure your feedback is shared with the team at Orchard Manor. Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 October 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (47) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Orchard Manor.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Orchard Manor.

Meet the Team (1)

Jamila Faerber
Jamila FaerberJob Title Home ManagerJoined 2023

Winner of the ‘Care Home Registered Manager’ award at the Great British Care Awards 2025 London regional finals, I boast over 18 years of experience in care, 10+ of those as a registered manager, and bring a wealth of expertise to my role. I am proud to note that my previous home was rated Outstanding by the Care Quality Commission, a testament to her dedication to the field. I firmly believe that life doesn't stop at a certain age or when someone moves into a care home. We are committed to enhancing the quality of life for our residents. We are passionate about delivering personalised and dignified care, ensuring that it is resident-led.

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