Orchard Manor

Chertsey Road, Windlesham GU20 6HZ
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9.9 46 Reviews
  • Orchard Manor, Windlesham
Orchard Manor is a welcoming care home in Windlesham, offering 24-hour residential and dementia support, alongside flexible respite stays and compassionate end-of-life care.

The home is supported by a skilled and dedicated team who focus on creating a warm, reassuring environment where residents and their families feel valued and well supported. A range of thoughtfully designed facilities are available for residents to enjoy, including a café, cinema room, and hair and beauty salon.

Comfortable, elegantly furnished bedrooms each feature a private en-suite bathroom, while the beautifully landscaped gardens provide a peaceful setting for relaxation and spending time with loved ones.

Nestled in the charming Surrey countryside, Orchard Manor benefits from a dedicated activities team who deliver a varied programme of social activities, events, and outings to enrich daily life.
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Care Provided by Orchard Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1720
  • Self-Funded Residential Dementia Care: from £1720
  • RESPITE Self-Funded Residential Care: from £1820
  • RESPITE Self-Funded Residential Dementia Care: from £1820

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Orchard Manor to find out the exact price for your requirements.

Contact Orchard Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Orchard Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jamila Faerber (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Visitors are welcome at all times, including meal times and special events.

Parking

  • Onsite Private Car Park

Orchard Manor Reviews (46)

9.9

Orchard Manor has a Review Score of 9.9 (9.915) out of 10, based on 45 reviews in the last 2 years.
Over all time Orchard Manor has 46 reviews.

Overall Experience
  • 44
  • 2
  • 0
  • 0
  • 0
Date Published
  • 46
  • 5
  • 23
  • 45
  • 1
Reviewer Connection to Orchard Manor
  • 20
  • 6
  • 6
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from Richard C (Relative of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and kind. They lay on activities and the standard of catering is very high. The home is bright and cheerful.
Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you for your review, the team at Orchard Manor pride themselves on delivering outstanding care and offering a range of activities. I will ensure your feedback is shared with the whole team. Thank you.
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Review from Bobbie L (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so caring and attentive with my Dad. The home has listened and been so understanding when we have been worried about putting my Dad in Orchard Manor Home.
Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you for your lovely review, the whole team prides itself on delivering person-centred care and your review confirms the fantastic work they do. Thank you.
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Review from M A (Son of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving my mum here has been an overwhelmingly positive experience. The efforts of all the staff have been the best part, nothing is too much trouble. I was worried about whether she'd settle but it has been a smooth transition and she is happy, safe and well cared for.
Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you for your lovely review, I am so pleased to hear Mum has settled so well into her new home at Orchard Manor and is happy and well cared for. The staff pride themselves on the care they deliver and your review confirms the fantastic work they all do. Thank you.
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Review from Wendy B (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Orchard Manor is a 'home from home'. The residents are the centre of all that takes place. All activities are geared to their interests and the physical classes help to keep them active. The staff are fully committed to their jobs and professional at all times ensuring the dignity and privacy of all
the residents. The building and rooms are very comfortable and the welcome given to all visitors invites them into the home of those who live there. The different events that have been organised have been wonderful.
Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you for your fantastic review. The whole team at Orchard Manor all pride themselves on delivering outstanding care along with a variety of activities for both residents and their loved ones to join in with.
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Review from L H (Respite Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
By requesting minor improvements in "food and drink" there was definite wider thinking on this core subject and improved delivery.
Portion size should be addressed.
My wife's views are the same as mine.
This is after our one week's trial stay and we hope to return...
Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you for your review and your feedback around the meal time experience. We take all feedback on board and we will look forward to welcoming you back in the near future.
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Review from K W (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Orchard Manor in Windlesham have been excellent from when Mum became a resident and prior to when we were discussing her care needs. The carers support her in all ways and ensure she is happy and comfortable. They provide lots of activities and encourage the residents to join in, which
they thoroughly enjoy. This has been really beneficial to Mum, allowing her to socialise and participate in activities she would struggle with previously.
The management team are enthusiastic and excellent at communicating with us, so we always know how Mum is getting on.
The care home rooms, suites and lounges are large and airy, allowing lovely views of the surrounding countryside. The facilities available are super and well utilised. A lovely new care home dedicated to offering the best for its residents.
Reply from Amy Batchelor, Customer Relations Manager at Orchard ManorThank you for your wonderful review; we are so pleased Mum has settled in so well and is enjoying all Orchard Manor has to offer; the staff really pride themselves on delivering person-centred care, and your review confirms the fantastic work the whole team do. I will ensure your feedback is shared with the team at Orchard Manor. Thank you.
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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Orchard Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Orchard Manor is calculated as follows: ( (487 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 528 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard Manor is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (109)

Meet the Team (1)

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Jamila Faerber

Job Title: Home Manager Joined: 2023

Winner of the ‘Care Home Registered Manager’ award at the Great British Care Awards 2025 London regional finals, I boast over 18 years of experience in care, 10+ of those as a registered manager, and bring a wealth of expertise to my role. I am proud to note that my previous home was rated Outstanding by the Care Quality Commission, a testament to her dedication to the field. I firmly believe that life doesn't stop at a certain age or when someone moves into a care home. We are committed to enhancing the quality of life for our residents. We are passionate about delivering personalised and dignified care, ensuring that it is resident-led.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard Manor to verify any information. View our terms and conditions. Orchard Manor has an Enhanced Service - more info.