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Park View Gloucester

Trier Way, Gloucester, Gloucestershire GL1 1AN
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best of all is the staff. They are all so loving and caring.Julia R(Niece of Resident/Service User)
Park View Gloucester, Gloucester
He always said you'll never find a better place than this . He was so proud of his lovely roomDenise L(Daughter of Resident/Service User)
Park View Gloucester, Gloucester
Park View Gloucester, Gloucester

Park View offers a warm, supportive environment where residents can feel comfortable, valued, and truly at home. With a person-centred approach to care, the team focuses on every aspect of wellbeing, providing anything from light day-to-day assistance to more tailored, specialist support depending on individual needs.

A standout feature of Park View is its collection of 17 Close Care Apartments located on the third floor. These apartments combine the independence and...  

Care Provided by Park View Gloucester

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Park View Gloucester to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Charlotte Potter (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (92)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (92)
  • Couples/Companion Rooms with ensuite Wet Room (5)

Visiting

  • The home is happy to welcome as many visitors as possible and does not have set visiting times, though Reception support is available between 9am - 5pm Monday - Sunday.

Parking

  • Restricted numbers of parking spaces available on-site, or the multi-story car park at Gloucester Quays can be used.

Park View Gloucester Reviews (107)

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9.4

Park View Gloucester has a Review Score of 9.4 (9.434) out of 10, based on 14 reviews in the last 2 years. Over all time Park View Gloucester has 107 reviews.

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Showing 107 reviews matching selected criteria
Review from A D (Daughter of Resident) published on 20 January 2020 Submitted via Postal Card
Overall Experience
From July 2019 when mum was offered a room at Park View all the staff have been very pleasant and caring, she is always dressed matching clothes and shoes. The rooms are bright and tidy and never unpleasant odours. Meal look appetising and well presented with attention to detail e.g a slice of lemon on the fish.

Everything is very noticeable, considering my brother and I don't visit on the same day or time each week. Park View is very welcoming, clean and comfortable.

Reply from Charlotte Potter, Manager at Park View Gloucester

Thank you for your kind words and I will be sure to pass your comments on to the team. We pride ourselves on using fresh local produce to provide a tasty menu that is well presented for our residents.

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Review from Anna L (Daughter of Resident) published on 6 January 2020 Submitted via Website
Overall Experience

All the staff have been exceptionally caring and willing to give their time to both my mother and me during the difficult transition to nursing home care. I was recommended this home and am so glad we were offered a place.

Reply from Charlotte Potter, Manager at Park View Gloucester

Thank you so much for your kind comments Anna, I will be sure to pass them to the team. I am so pleased we helped support you and your mother through the difficult transition of her moving into care.

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Review from J R (Son of Resident) published on 6 January 2020 Submitted via Website
Overall Experience

My father has been a resident for nearly two years and is extremely settled. The staff have been brilliant at helping him and to cope with a lot of changes. The care is positive and unobtrusive. The staff are always friendly and polite with him but firm when necessary. Despite the occasional "rebellion". Room is well appointed and the effort taken by the staff to get their TV package installation upgraded when required for him was greatly appreciated.

Reply from Charlotte Potter, Manager at Park View Gloucester

Thanks so much for your kind comments, we always strive to promote independence for all of our residents and to do it discreetly. I will be sure to pass your comments to the team.

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Review from Jacqueline C (Daughter of Resident) published on 6 January 2020 Submitted via Website
Overall Experience

I would like to say a big thank you to everyone at Park View who has supported me since early August 2019. I am so happy with the care, friendship and knowing that you can be at home and know your loved ones are safe and being cared for. Everyone is so understanding and have helped me and my husband get through a difficult period plus the support my great friend has had because of looking after me. All areas are great and I am made to feel part of the Park View family. Thank you, everyone.

Reply from Charlotte Potter, Manager at Park View Gloucester

Thank you so much for your kind Comments Jacqueline and for becoming a part of our Park View Family, I'm so glad we have been part of the support needed in difficult times. I will be sure to pass your comments to the team.

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Review from Ron W (Son of Resident) published on 6 January 2020 Submitted via Website
Overall Experience

My mother has been in Park View for over 2 years with dementia and we originally selected this accommodation as it was well above the standard of other homes we had visited. Of course, what makes a pleasant and safe home is the staff and on all occasions, we have found them friendly, caring and professional. There have been a few issues but these were always sorted quickly. When my mother first moved in she was difficult and could be aggressive but the staff were able to handle her in a sympathetic way so that she is now more settled. Even though staff have come and gone as is normal in the industry (I couldn't do what they do!) standards have not varied or declined.

Reply from Charlotte Potter, Manager at Park View Gloucester

Thanks so much for your kind comments Ron, I will be sure to pass them to the team. We are so pleased you are happy with the support we have given to Mum and that it has settled her even on a difficult day.

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Review from Chris G (Son of Resident) published on 6 January 2020 Submitted via Website
Overall Experience

Both my parents, in their late 80s and early 90s were resident in Park View from 2017, initially only as a temporary measure following some health issues. Within a couple of weeks, they decided that the level of care and attention was so much of an improvement that they wished to remain on a permanent basis. The levels of care have been excellent, the feedback from staff and management has been first-rate and my parents could not have wished for a better living environment. Living 150 miles away, it is extremely reassuring to know that they are being so well cared for, with good standards of food, cleanliness and accommodation. I would recommend Park View to anyone looking for a caring professional environment for their family member or themselves.

Reply from Charlotte Potter, Manager at Park View Gloucester

Thank you so much for your excellent review, we really appreciate your kind words and I will ensure I pass them on to the team. I has been our pleasure to look after your parents in their later years and so nice for us to be able to offer them the option right for them to stay together but still receive the care they required.

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Review from Ruth W (Niece of Resident) published on 6 January 2020 Submitted via Website
Overall Experience

We are very happy with the care and attention my uncle gets at Park View. He has a very independent type of personality but he is treated with patience and good humour. His carer tries to persuade him to wear his hearing aids and replaces the batteries when needed. He is reminded to change his clothes. He has put on weight so we know he is eating well. Our questions are always answered in a timely fashion and any concerns we have are taken seriously. Naturally, there are occasional times something does not happen immediately, but the staff are people often dealing with unpredictable people so these things happen now and again. We would be happy to recommend the Park View.

Reply from Charlotte Potter, Manager at Park View Gloucester

Thank you so much for your lovely review, we really appreciate your kind words and I will ensure I pass them on to the team. We do work hard at Park View to make sure our residents are supported to carry on living as independently as possible in the close care apartments.

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Review from Toby C (Son of Resident) published on 6 January 2020 Submitted via Website
Overall Experience

Dad's been living in Park View for 18 months and we feel very happy to have found it. The premises are still in new condition and everything works. More importantly, the staff from managers, care staff, reception, cleaners, to maintenance are universally friendly and go out of their way to be helpful. Food is good, possibly too good as I've had to purchase larger trousers for him. There are lots of activities they can join in or not as they see fit. He loves having lots of his own possessions and furniture which makes it feel like home. Highly recommended from our experience.

Reply from Charlotte Potter, Manager at Park View Gloucester

Thank you so much for your excellent review, we really appreciate your kind words and I will ensure I pass them on to the team. We are pleased to be able to offer the facility of making Dad's home at Park View a 'home from home'.

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Review from R S (Daughter of Resident) published on 6 January 2020 Submitted via Website
Overall Experience

I could not recommend Park View highly enough - even a social worker who I have had to deal with over funding queries said that they think it is the best Care Home in Gloucester! My father has lived here for the last 3 years and is very happy in his ground floor room. All the staff are very kind and nothing seems to be too much trouble. Clean, bright and fresh, it feels very much like a family community, always welcoming and friendly, with lots of activities and regular social functions.

Reply from Charlotte Potter, Manager at Park View Gloucester

Thank you so much for your excellent review, we really appreciate your kind words and I will ensure I pass them on to the team. We love that Park View has become so much of a community hub with so many visitors that have become part of the 'Park View Family'.

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Review from G M (Son of Resident) published on 2 January 2020 Submitted via Postal Card
Overall Experience

Home from home, staff very good.

Reply from Charlotte Potter, Manager at Park View Gloucester

Thank you so much for your excellent review, we really appreciate your kind words and I will ensure I pass them on to the team. We do work hard at Park View to make sure our residents and their families feel welcome and settled after making the difficult decision to come to a care home.

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Review from Helen B (Daughter of Resident) published on 23 December 2019 Submitted via Website
Overall Experience

My father had respite care. My horror when I collected him has still not diminished. He was dishevelled wearing clothes not belonging to him, 4 days beard growth, numerous items of clothing missing. His shaver was broken as was his electric toothbrush. I left a letter of complaint including the above and: Failure to change hearing aid batteries leaving him deaf, the newspapers he wanted were not provided but still charged, incontinence pads I provided not used a carer was “frustrated” by him wetting the bed, no moisturiser used to help protect from ulcers, “Care not always given with good grace”, he was not taken to any activities despite me asking them to do this, because of his dementia he did not understand “Kingsholm” was in the home, not ready to leave at 10.30 still being in his PJ’s. They are not compliant with their complaints procedure I am sharing my experience to warn others. My father was not treated with respect, dignity and wasn’t provided with the care promised and paid for.

Reply from Charlotte Potter, Manager at Park View Gloucester

Hi Helen, I cannot apologise enough as this response was sent after your husband called in. As explained, there was some confusion following a change in management. I have resent our response to you and hope you found it satisfactory. I am pleased you have managed to find somewhere you are happy with for your father's respite care.

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Review from Stacey D (Great-granddaughter of Resident) published on 29 April 2019 Submitted via Website
Overall Experience
Since my nan has been living at Park View she has deteriorated in her health and her dementia has got worse but the staff try their very best to keep her calm and happy as possible.

Nan is cared for very well and couldn't ask for any more from all staff and management.

Reply from Charlotte Potter, Manager at Park View Gloucester

Thank you so much for your kind words. It is always a pleasure to be able to pass on positive feedback from family members to the staff team.

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Review from Wendy H (Daughter of Resident) published on 11 September 2018 Submitted via Website
Overall Experience

Caring and responsive! My mum has been on the 1st floor for just over 12 months and the staff couldn’t have worked harder to ensure she settled in. Not surprisingly, her health has deteriorated over the year - I have been reassured though that the staff have not ignored these changes in her needs and ensured she received the proper treatment and care. A recent concerning incident was handled with the utmost care and professionalism - I can’t thank them enough for their help and support.

Flexible visiting hours. Friendly and welcoming staff. Bright rooms. Approachable and open to feedback and new ideas.

Reply from Lauren Markey, Business Support Officer at Park View Gloucester

Many thanks for your comments. We hope we can continue to work together with your family to ensure Park View is a home for life for your Mum. Regards, the Team at Park View.

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Review from N O (Daughter of Resident) published on 11 September 2018 Submitted via Postal Card
Overall Experience

My parents recently spent just over 2 weeks in Park View Gloucester while I was away on holiday. They both have memory problems and my father needed help as he is physically struggling with mobility. However, their experience at Park View was very positive. These are their comments "Everyone was very helpful and nothing was too much trouble. The food was good and it didn't feel like a nursing home. The atmosphere was good as were the facilities". They had everything you could ask for ( mum loved the big bath). The staff were cheerful and pleasant also accommodating and ready for a laugh. We wouldn't hesitate to give Park View a recommendation to others and would be very happy to go back there at some stage

Reply from Lauren Markey, Business Support Officer at Park View Gloucester

Many thanks for your kind comments, we will ensure they are passed onto the team. It was a pleasure having your parents to stay with us. Regards, The Team at Park View.

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Review from J P (Resident / Service User) published on 18 July 2018 Submitted via Postal Card
Overall Experience
My Husband and I have been resident here since the 'home' opened in 2016. Since then things have changed quite a bit. Staffing has gone down quite a lot, fewer carers, and at night only about two carers for the whole home.
Food - the content of some meals is not very good.

The carers are mostly very caring.

Reply from Charlotte Potter, Manager at Park View Gloucester

Thank you for your feedback and I am sorry to hear that you feel things are not as they were. We assess staffing levels weekly (and sometimes daily) in order to ensure we have the right number of staff and skill mix to meet our residents' needs. Currently, there are at least 8 staff in the home at...  

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Review from Jude M (Daughter-in-law of Resident) published on 5 July 2018 Submitted via Website
Overall Experience

I cannot find the words to express how grateful we are to the staff at Park View. Without their compassion and care, the last month of my father-in-law's life would have been very different. Nothing was too much trouble to them they listened and reacted with love and support not just for dad but also to us. Everyone there is so lovely, you are so kind.

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Review from Christopher W (Friend of Resident) published on 22 June 2018 Submitted via Postal Card
Overall Experience
On entering the building it's very clean and you are always greeted by very pleasant reception staff.
The security aspect of the building is very good but not overpowering.
There is a varied and very good weekly menu of food and drink.
But if nothing is suitable other options are always available on request.
As regular named friends, we are greeted by the carers on the relevant floor with details of eating, health and mood which is very helpful.
The activities seem very good but our friend does not use them.

Overall it appears well run and a pretty good and safe place to be.

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Review from Rosalind S (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card
Overall Experience

Since my 97-year-old mother's arrival in Park View Gloucester in December 2016, she has received very good care. The staff are uniformly kind and considerate and understanding of her desire to be as independent (within her limitations) for as long as possible. My mother enjoys the company of other residents and appreciates the good healthy food. The management, staff and auxiliary workers are enthusiastic and committed to providing a safe and caring environment. I have no hesitation in recommending Park View Gloucester.

Reply from Emma King, Home Services Manager at Park View Gloucester

Hi Ros. Thank you for your very kind comments, it is an absolute pleasure in caring for your mum.

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Review from Mark Anthony B (Son of Resident) published on 16 January 2018 Submitted via Postal Card
Overall Experience

My mother spent the last 5 1/2 months of her life at Park View. All members of staff did their best to make sure my mother's stay was comfortable and caring. The chef did her best to encourage my mother to eat and bent over backwards to make anything she wanted. Staff were very kind and like to have a laugh with all they cared for.

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Review from Sue P (Daughter of Resident) published on 22 August 2017 Submitted via Postal Card
Overall Experience
Clean, bright and roomy accommodation.

Extremely helpful and friendly staff.

Reply from Lauren Markey, Business Support Officer at Park View Gloucester

Many thanks for your review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 January 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 23 July 2026

Please contact the Home for additional details.

News (13) & Events (0)

News
  • 15 Jul 2026

    Everyone is looking forward to cheering on the Three Lions together this evening. Watching major sporting events is a fantastic way to bring everyone together, creating opportunities to socialise, reminisce...

  • 12 Jun 2026

    This week we have been reflecting on the many people who contribute to life within our home and taking the opportunity to say a heartfelt thank you. As part of...

  • 07 May 2026

    A huge thank you to everyone who joined us at our care home for our Time for a Cuppa afternoon in support of Dementia UK It was wonderful to see...

Upcoming Events

There are no upcoming events for Park View Gloucester.

Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Park View Gloucester.

Meet the Team (8)

Charlotte Potter
Charlotte PotterJob Title:Registered ManagerJoined: 2015

Before working in care, my career spanned diverse industry sectors providing management, accounting, administrative and technical services. Now a registered manager with CQC for older people’s services, I first worked in care as commercial manager for Learning Disability Services some 13 years ago. I then found my passion and career ‘home’ when I took a role as care manager in a home for older people. Since then I have managed residential and nursing homes for older people living with and without dementia and love the different challenges that every day brings. I believe that supporting our staff is key to enabling our residents to live fulfilled and happy lives, and my passion is creating a home that becomes a community where families and friends are welcomed – a place people call ‘home’, that feels like ‘home’.

My Fondest Memory is of my father (not known for showing his emotions, and now sadly passed) greeting me at age 19 after some months away from home, by picking me up and swinging me around saying how he had missed me. It took me back to being a little girl when he used to swing me and my sisters around and we would wait in turn to be swung again.

Pia Potter-Farrant
Pia Potter-FarrantJob Title:Operations ManagerJoined: 2021
I am a customer-focussed Contract and Facilities Manager with a keen interest in the customer experience, either through designing physical environments and experiences, or by driving service and policy change to support a positive experience for all users.
I have experience in supporting the managements of a variety of different public-facing services, either directly through my own and admin support mechanisms, or via the facilities management function. Over time I have worked with a wide range of customers, staff, and stakeholders from all walks of life, all ages and abilities.

I am skilled negotiator and communicator; someone who is patient, compassionate, and takes time to understand people and their behaviours to determine requirements and approaches. I believe that maintaining positive internal and external relationships is key to a productive work environment, and that seeking out community and professional partnerships is essential to inform best practice and keep up to date, share resources and raise the profile of the business.

My Fondest Memory is of spending a week making flowers with paper plates and egg boxes and tissue paper so we could totally fill my grandmother’s (known as Dang) house full of flowers for her return from holiday on Mother’s day. Her face was a picture

Craig Sullivan
Craig SullivanJob Title:Senior Team LeadJoined: 2019

I started my professional carer working in the home improvement industry, working originally in admin the moving into a sales role and leading two sales teams. After personal circumstances I decided to change my carer path to which I became passionate about the development of my team to provide a high quality standard of individually tailored care for each person that I co-support.

I worked with people with learning difficulties and challenging behaviours for seven years, four as a senior team leader where I oversaw individual care on a 1:1 basis. I wanted to expand my knowledge on other sectors of care ranging from dementia to nursing. Since arriving at Parkview in July 2019 I have gained knowledge and support to allow me to progress with confidence to my current position.

My Fondest Memory was of my grandad. He was known as ‘Banky’ from where somebody couldn’t pronounce his name properly. We would always visit him on a Saturday at noon and he would always sit in his chair where he would watch grandstand or watching the horse racing on channel 4. He loved sitting in that chair watching sport drinking his tea.

Emily Hiam
Emily HiamJob Title:Head of CareJoined: 2019

Hi my name is Emily hiam and I have worked at park view for a year and a half, I started working a care setting in 2016 in a small care home.

I then came to park view and felt like I fitted in straight away, I really enjoy being a part of the residents lives! And them a part of mine. I love working with my team and all the staff.

My Fondest Memory I have is of my great grand parents, and going to see them every Sunday playing games and picking apples from the apple tree.

Lisa Jones
Lisa JonesJob Title:Catering ManagerJoined: 2016

Trained at Cheltenham Catering College straight from leaving school in 1982. Worked in a variety of silver service restaurants and Hotels. I then progressed my career to contract catering working in the kitchen sections (Pastry, Mains etc). I was then offered a trainee Catering Manager position with the contract catering company and cooked for the executive dining rooms and workforce, as well as the staff restaurant.

Following this I went to a joint position as a Management couple for Beefeater Restaurants. A career move was made to Unilever foods as a Catering Manager for the next 18 years, catering for executive dining rooms, special functions and over one thousand employees to feed daily. I moved on from this to start my own business as a food hygiene trainer (still am) and although I enjoyed this , I soon missed the Cooking and serving. My passion for cookery helped me make the decision to come and work at Park View when it was offered.

I have worked at Park View for 4 years and have not looked back. I enjoy using my culinary skills to bring exciting new nutritional meals to our Residents.

My Fondest Memory Sitting at my Nan’s kitchen table waiting for her special Toffee Mallow Rice Krispy cakes, made with her own homemade toffee and marshmallows.

Lucy Jukes
Lucy JukesJob Title:Wellbeing Team LeadJoined: 2019

I’m Lucy Wellbeing lead. For the last six years I have held two Wellbeing roles, previously working in Stroud. I moved into care from customer service roles after supporting a close friend as she died of cancer and I promised her I would get a job where I made a difference. I watched Park View being built and was delighted to get the position here. I absolutely love my job and feel it is a real priveledge to be working here at Parkview. My teacher always told me off for talking in class and said I wouldn’t get a job just by the ability to chat.. how wrong she was. I have a passion for making peoples day and making people smile.

I live locally in Tredworth with my two beautiful girls and my husband.

My Fondest Memory…

I only had my grandmother growing up as child. My mum’s parents had died before I was born and my dad’s dad died when I was too young to know him. I remember going to my grandmas house and sitting and chatting to her for hours. She always listened to me and I made her laugh. She always bought us bottles of coke but could never do the lid up properly I got very used to flat coke !

Tony Leccacorcvi
Tony LeccacorcviJob Title:Maintenance ManagerJoined: 2019

I left school and went straight into the army for 10 years and travelled the world which really opened my eyes. Since leaving the army I have learnt a number of trades but over the last 20 years have been working on buildings learning each different aspect. I enjoy the variety of working at Parkview because no two days are the same. I have 5 children and 11 grandchildren and lots of grey hair!

Fondest Memory, I remember going to my grandparents in the prefabs making dens with deckchairs in their flowery garden. I became known for eating the flowers.

Sharon Powell
Sharon PowellJob Title:Head HousekeeperJoined: 2017

I have worked in Care for many years working in different care homes and the hospital. I have worked at Park View since 2016 and started as a carer before being promoted up to Senior Carer but then I made the decision to move over into Housekeeping for our Apartments because it gives me a different perspective of caring for the residents and it gives me a great sense of satisfaction to know all the residents on my floor have a beautiful and clean environment to live in.

Fondest memory – my Nan had her snuff in her pocket and always cooked the best roast dinner – she always used to tell me, “Don’t forget to spray your ha’penny”

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