Red Court Care Community

Mum was initially admitted for respite care. We had no choice where she was placed it just happened Red Court could take her. I am so pleased they could. She had a lovely room with an en suite toilet. Mum's stay turned into long-term care and she was treated with love and compassion each and every day of her residence. All the staff from the management and carers to the cleaners and caterers and everyone in between were so kind and attentive to both Mum and her visitors. There were a few teething problems getting Mum settled but these were quickly and professionally dealt with. Mum's time in the home was quite short, sadly she passed away in September. Although she was 99 it was still unexpected and sudden. The staff during those last few days in particular were all wonderful. I am very grateful to all of them for the care they showed Mum and their consideration towards me throughout. They made a very difficult time more bearable. Thank you all very much.

A very big thank you.

With that being said, it’s difficult to maintain a high standard of care when some carers don’t work to the same level as others which reflects the 4-star rating.

My mum has been a resident in Red Court for 4 months and has been in other nursing homes. Red Court is a lovely place, my mum and I love it. Always warm welcome, Mum has activities all morning every day and loves it. There is always a good choice of food for breakfast dinner and tea. Coffee and tea or cold drinks are always on the go not just for the residents either, visitors too. Hairdressers on-site, Mum has her hair done every week. Staff are amazing, friendly and always there to help and have a laugh too. I am so pleased to have Mum here she has settled here very well.

My mum was a resident for two months after being in hospital. The difference in her in these two months is immense. The care and compassion that she received was brilliant. She was able to bring in personal items and make her room more familiar. Every door is a different colour which makes it seem less like a care home. Unfortunately the garden wasn't open for residents to use which would have been really good. She was very well looked after and slowly began to interact more which meant that she was able to go to the dining room for food and also to the activity room which has different activities on weekday mornings. She has made friends and even though she cannot wait to go back home she will miss the camaraderie of the staff and the residents. The staff are the backbone of the home and even in times of stress and heavy workloads there was always help and kindness.

Management and staff have all been supportive, caring and professional at all times. The staff show care and compassion when attending to residents. As a family, we are made to feel very welcome when we come to visit. We are also kept informed of any changes.

We like that each door is painted like an actual front door, younger members of the family identify them as their loved ones' personal home. It's also lovely that there are display boxes outside each resident's room to fill with items I.e photos, pictures, poems etc. Residents are encouraged to bring items to personalise their room to help make it feel more homely.

The Home and resident's rooms are decorated to a good standard. Everywhere is clean and tidy but it also has a lovely air about it.

The staff are very approachable and work so hard.

My grandad first started accessing respite in Red Court following a deterioration in his dementia. I can't lie and say things went smoothly to start with. We had a little bump in the road. However, with the compassion and dedication of the manager, we worked together to give him the best experience in their care. They continuously keep the family up to date and involved and since being with them he has never looked so well. He is eating well and gaining weight. He is also encouraged to socialise with others. I feel completely content at the fact my grandad is in Red Court.

The care and attention my brother received in his last few days and weeks were exemplary, as it had been since he went into Red Court. Not only that, the compassion shown to his family was of the highest level.

Both my parents are residents of Red Court and we, as a family, are so happy that they are safe and looked after. Dad hasn't looked as healthy for years, despite his mobility issues. Mum loves the attention she gets from the lovely staff.

Excellent home my husband is very settled and the staff and friendly and very caring. The staff keep the place lovely for all the residents a warm and homely atmosphere. Lots of activities for all to take part very happy with this home.

Lovely caring home for my husband who I can no longer look after. He is happy and settled. Been very difficult with his health issues but they are outstanding. The staff are friendly and very caring Could not wish for a better place for my husband.

I am very impressed with my dad's care so far. He has only been a resident since February but it is clear he is being looked after very well. The manager and deputy managers are supportive, friendly and professional. The carers are lovely and work very hard during difficult times. Any needs or requests we have asked for have been met. I feel dad is in a safe, warm and caring environment and I am reassured he is looked after well. I must mention the nurses, cooks, cleaners, laundry and activities staff. They all do an amazing job. Credit where credit is due. This is the best home any of my family has been in, by far the cleanest and by far the best care. Thank you Red Court Care Community.

Management and staff are friendly and approachable. My mum is suffering from dementia and is unable to tell me how she is being cared for or have any personal views on her likes and dislikes. She seems however to be happy and content. The home gets the residents involved in special days celebrating such things as the Olympics and Burns Night. They keep e informed with a monthly newsletter.

Red Court is well run, staff lovely, any concerns are always dealt with. Would highly recommend it to anybody. Such a lovely place to visit family members.

We are very impressed with Red Court and all of the staff. They are very caring compared to a previous care home. The home is very clean and well maintained. It's situated in a good area where I am sure everyone feels at 'home'. Newsletters are regular and give residents' families an understanding of what goes on, activities etc. Mom seems very happy in Red Court. Unlike her previous home where she constantly complained about her treatment. This in itself gives us great peace of mind. Thank you Red Court. So grateful.

The staff have been brilliant so accommodating - nothing is too much trouble - I have had experience through work of care establishments and this one in my opinion has been excellent in the care given to my father.

Nice friendly staff and mum now calls this place her home which lets us know she is happy here, which is important to us.

Dad is so comfortable and is in a really good place at Red Court. We were struggling to care 24/7 at home and the care he now receives is top notch.

I can say that I've not actually had a tour of the home due to Covid-19 restrictions, as far as I can tell from what I've seen so far it is good and also heard good reports. Obviously, I cannot give ratings for all categories only those I've seen, but I'm sure that, or hope that, all is in order. I say that fingers crossed, I dare say that the staff must go through some difficult times with the residents and I feel for them.