Richard House Care Home in Grantham offers person-centred care for people with residential, respite and palliative care needs and for people living with dementia.
Located on the Gorse Road, Richard House provides ample parking and is a short drive away from local amenities. The purpose-built, 68-bed home successfully combines modern design with comfortable living, and home boasts spacious bedrooms with ensuite wet room facilities, suites, tea-room, beautiful lounge / dining areas, cinema, library and landscaped garden spaces.
Contact Richard House Care Home to confirm what's included and get a personalised quote:
The price(s) shown are provided by the care home. Contact Richard House Care Home for full pricing details and T&Cs.
Richard House Care Home has a Review Score of 9.4 (9.440) out of 10, based on 21 reviews in the last 2 years.
Over all time Richard House Care Home has 73 reviews.
Mum feels so safe & happy here now. The home are always organising events which, although she doesn't remember she thoroughly enjoys at the time. Mum feels that this is the best place for her to be.
Mum feels so safe & happy here now. The home are always organising events which, although she doesn't remember she thoroughly enjoys at the time. Mum feels that this is the best place for her to be.
Thank you so much for sharing this. Knowing your mum feels safe and happy with us is exactly what matters most, especially when it's felt in the moment, even if it isn't always remembered afterwards.
Hearing that she feels this is the best place for her to be means so much to us.
Thank you for such a kind review.
A very warm and welcoming place very clean and nice smelling. Very friendly staff and carers. The place is light, bright and airy. The staff and carers always engage with the residents and their families.
A very warm and welcoming place very clean and nice smelling. Very friendly staff and carers. The place is light, bright and airy. The staff and carers always engage with the residents and their families.
Thank you for such a warm review. It's lovely to hear the home felt welcoming, and that the friendliness of the staff and carers has come through so clearly in how they engage with both residents and families.
Thank you too for the kind words about how the home is kept, that's something we take real pride in.
Warm regards,Rachael
I had the pleasure of staying here. The place is light, bright and clean. The staff and carers so friendly they got to know you. My room was large and had everything I needed. Maybe a bit too hot in summer. The food is amazing too. I felt listened to as a person and not just a number
I had the pleasure of staying here. The place is light, bright and clean. The staff and carers so friendly they got to know you. My room was large and had everything I needed. Maybe a bit too hot in summer. The food is amazing too. I felt listened to as a person and not just a number
Thank you for such a generous review, and for sharing your experience of staying with us. It's lovely to hear the home felt welcoming, and that you had everything you needed in your room.
Feeling listened to as a person, not just a number, is exactly the standard we hold ourselves to, so thank...
Thank you for such a generous review, and for sharing your experience of staying with us. It's lovely to hear the home felt welcoming, and that you had everything you needed in your room.
Feeling listened to as a person, not just a number, is exactly the standard we hold ourselves to, so thank you for putting that so clearly. I'll also make sure the catering team hear your kind words about the food.
I do note your comment about the room temperature in summer, and I'll pass that on so we can look at it.
Thank you again for taking the time to share this with us
Lovely modern facilities with lots of space
Lovely modern facilities with lots of space
Thank you for such a lovely review. It's great to hear your dad was so well looked after, and that the friendliness of the team came through so clearly.
That send-off from the manager is exactly the kind of thoughtfulness we hope to show every family, so thank you for mentioning it. Glad too...
Thank you for such a lovely review. It's great to hear your dad was so well looked after, and that the friendliness of the team came through so clearly.
That send-off from the manager is exactly the kind of thoughtfulness we hope to show every family, so thank you for mentioning it. Glad too that the space and facilities made a good impression.
Thank you for taking the time to share this with us.
More thought...
More thought required.
Thank you for taking the time to leave your review and for sharing your experience.
We are grateful for your kind words about our nursing team and are pleased to hear they provided such compassionate care and support for both your aunt and your family during such a difficult time.
We are...
Thank you for taking the time to leave your review and for sharing your experience.
We are grateful for your kind words about our nursing team and are pleased to hear they provided such compassionate care and support for both your aunt and your family during such a difficult time.
We are deeply sorry to learn of your disappointment regarding the lack of contact from our management team following your aunt's passing. Please accept our sincere apologies. Your feedback is invaluable and has been shared with our management team so we can reflect on how we support families following a bereavement and ensure we provide the care and compassion expected beyond a resident's stay.
Once again, we offer our sincere condolences to you and your family.
My father in law was admitted to Richard House from hospital following a terminal diagnosis. Within the first week they couldn't do enough and even asked him to take part in a video on his second day. This was the only time excellent care was given. There was never enough staff to support him...
My father in law was admitted to Richard House from hospital following a terminal diagnosis. Within the first week they couldn't do enough and even asked him to take part in a video on his second day. This was the only time excellent care was given. There was never enough staff to support him fully, his pain meds were not administered correctly, his RESPECT form wasn't updated after discussing it 3 times which almost resulted in him being sent back to hospital which was against his wishes. Then the manager attempted to block a move to a new care home. We complained and requested that the video was not used as it was not a true reflection of the home. The care he received was way below par. He passed a few months ago and it was distressing to see that they had used the video to promote this home when they did not give him the appropriate end of life care
We are sorry to hear that your experience did not meet your expectations and that this difficult time caused additional distress for your family. We...
Thank you for taking the time to share your feedback. Firstly, we would like to express our sincere condolences on the loss of your father-in-law.We are sorry to hear that your experience did not meet your expectations and that this difficult time caused additional distress for your family. We take all concerns raised by residents and their loved ones very seriously.
Following your feedback, we immediately removed the video featuring your father-in-law, as we fully respect the wishes of residents and their families. Our Head of Regulatory Support has also been in touch with you and has provided a written apology in response to the concerns you raised.
We appreciate you bringing your concerns to our attention and recognise the importance of ensuring that every person receives the highest standard of care, particularly at the end of life. Should you wish to discuss your concerns further, please do not hesitate to contact our new Home Manager or myself.
The staff and management were excellent. Couldn't do enough.
The staff and management were excellent. Couldn't do enough.
Thank you for your kind review of Richard House.
We are delighted to hear that you found both our staff and management team to be excellent and supportive. Your lovely feedback means a great deal to us and will be shared with the whole team.
Thank you again for taking the time to leave your review.
My daughter and I attended activities in March and April, it was lovely to see happy residents and staff joining in as well as visitors, makes all the difference having activities on, as residents are bored if nothing on. The lady doing activities is brilliant with the residents, she is so bubbly...
My daughter and I attended activities in March and April, it was lovely to see happy residents and staff joining in as well as visitors, makes all the difference having activities on, as residents are bored if nothing on. The lady doing activities is brilliant with the residents, she is so bubbly and residents love her. Especially as last year, no activities and residents looked miserable, sitting about with nothing to do all day. R.H is a lovely place, just a shame staff shortages put lots of pressure on staff.
Thank you for taking the time to share your kind feedback about your visits to Richard House Care Home with your daughter.
We are delighted to hear that you enjoyed attending the activities and that it was lovely to see residents, staff and visitors all joining in together. It is wonderful to...
Thank you for taking the time to share your kind feedback about your visits to Richard House Care Home with your daughter.
We are delighted to hear that you enjoyed attending the activities and that it was lovely to see residents, staff and visitors all joining in together. It is wonderful to know that our Lifestyle colleague has made such a positive impact, we will be sure to pass on your lovely comments, which we know will mean a great deal as she is passionate about meaningful activities and providing an enriching lifestyle.
We also appreciate your wider feedback. We regularly review staffing levels in line with requirements and the day-to-day support available to ensure consistency with achieving positive outcomes for our residents; however, please be assured that your comments have been forwarded to our senior operations team for further review.
Thank you again for your review.
They encouraged his independence throughout, and as a family, we enjoyed time with him because of this. The room and garden were a lovely...
The team's care was excellent, and I thank them all. I would highly recommend this facility to others.
Thank you so much for your kind review of Richard House. We are truly grateful for your thoughtful words and delighted to hear that our colleagues were kind, caring, and welcoming to both your father and your family. Sending our warmest wishes, and thank you again for your heartfelt message.
Nothing was too much trouble, the staff were kind and friendly. I never felt that I was asking too many questions and the staff always took the time to make me feel safe and secure in...
Nothing was too much trouble, the staff were kind and friendly. I never felt that I was asking too many questions and the staff always took the time to make me feel safe and secure in my decision to have my husband's end of life with them. He died peacefully and with dignity.
Thank you so much for your heartfelt words. We are truly honoured to have been able to care for your husband during such an important time. It means a great deal to our team to know that you felt supported, respected, and reassured throughout his stay with us. Providing compassionate and dignified...
Thank you so much for your heartfelt words. We are truly honoured to have been able to care for your husband during such an important time. It means a great deal to our team to know that you felt supported, respected, and reassured throughout his stay with us. Providing compassionate and dignified care is at the heart of everything we do, and we're grateful to have been a part of his peaceful journey. Please accept our deepest condolences and sincere thanks for sharing your experience.
Since the new manager took over we have been much happier with my mums time at Richard House Care Home. An increase in activities has been noticed and the cares who look after my mum are exceptional. They seem to really care for her.The accommodation itself is always nice and clean, plus nothing...
Since the new manager took over we have been much happier with my mums time at Richard House Care Home. An increase in activities has been noticed and the cares who look after my mum are exceptional. They seem to really care for her.The accommodation itself is always nice and clean, plus nothing like any other care home we have experienced. Bedrooms lounge, cinema room, communal spaces are all really nice and modern and airy. We would recommend this home for sure.
Thank you so much for your kind and thoughtful feedback. We're absolutely delighted to hear that you've noticed a positive change since our new manager came on board, and that your mum is enjoying her time with us at Richard House Care Home. It's wonderful to know that our carers are making such a...
Thank you so much for your kind and thoughtful feedback. We're absolutely delighted to hear that you've noticed a positive change since our new manager came on board, and that your mum is enjoying her time with us at Richard House Care Home. It's wonderful to know that our carers are making such a meaningful difference - they truly are at the heart of what we do, and your words will mean a great deal to them. Your comments about the cleanliness and modern feel of our home, including the bedrooms, lounges, and communal spaces, are very much appreciated. We take great pride in maintaining a welcoming, airy, and comfortable environment. Thank you again for your recommendation - it truly means a lot to us and to future families considering care options for their loved ones.
My family member has been living at Richard House Care Home for more than a year now, their dementia has progressed but behaviour has improved, this is partly due to the medication but is also due to to the hard work of the staff in identifying the trigger points and getting the support of external...
My family member has been living at Richard House Care Home for more than a year now, their dementia has progressed but behaviour has improved, this is partly due to the medication but is also due to to the hard work of the staff in identifying the trigger points and getting the support of external bodies to assist where required. Almost all of the staff are supportive to the residents and pro-active in their approach, I have noticed that the staff that are not as supportive or pro-active do not seem to last long in the home. Cleaning is very good at the home and my family member creates them a lot of cleaning work. The staff monitor and record all food and drink that they give to the residents to ensure that they are getting fluids and nutrition, this is particularly important to know as my family member can't remember when they last ate or drank. It was good to see the animals at the home this week, lots of the residents enjoyed this visit. Thank you to all staff.
Thank you for your lovely review of Richard House. It's heartening to hear that your family member has experienced improvement while living with us, that truly means a lot. We also appreciate your kind words about our dedicated care team. Supporting our residents to live full, happy lives-with...
Thank you for your lovely review of Richard House. It's heartening to hear that your family member has experienced improvement while living with us, that truly means a lot. We also appreciate your kind words about our dedicated care team. Supporting our residents to live full, happy lives-with nutritious meals and hydration is central to everything we do, so it's great to hear that this is being delivered to a high standard.We're so pleased the recent animal visit brought joy to so many. Thank you once again for taking the time to share your experience, we will be sure to pass on your kind words to our team. If there's anything more we can do to support you or your loved one, please don't hesitate to contact us.
The care shown to Mum as been brilliant. To see the change in Mum is so good to see. It is not only the family that has noticed the change. I attended a hospital appointment at the hospital diabetic foot clinic. The doctors were amazed at just how well her ulcers were healing since moving from...
The care shown to Mum as been brilliant. To see the change in Mum is so good to see. It is not only the family that has noticed the change. I attended a hospital appointment at the hospital diabetic foot clinic. The doctors were amazed at just how well her ulcers were healing since moving from another care home. The overall appearance of the skin on her legs and feet is so much better now that they are being cream regularly like they had ask. Only a month yet so much improvement in that time. It is so good to see the manager and care manager ( Julie and Jack ) do shifts nursing and caring and not sitting in office all the time. They are leading a great team. Thanks go to everyone for making Mum so welcome and cared for and bring the smile back. Sharon Asher
Thank you for your heart-warming review of Richard House. We're overjoyed to hear about the positive change in your mum and that our team has helped bring her smile back. Your feedback will mean the world to them. Our dedicated colleagues strive to provide care with kindness and dignity, and we're...
Thank you for your heart-warming review of Richard House. We're overjoyed to hear about the positive change in your mum and that our team has helped bring her smile back. Your feedback will mean the world to them. Our dedicated colleagues strive to provide care with kindness and dignity, and we're so pleased to hear that the team at Richard House made your mum feel so welcome and well-cared for. If there's anything else we can do for you, please don't hesitate to reach out.
The home has welcoming staff and there is a pleasant atmosphere. The decor is beautiful and calming and the rooms are thoughtfully furnished. Cleanliness is very good an the food nutritious and tasty. The nursing staff are fully cognisant of my husband's condition and deal with him in a firm but...
The home has welcoming staff and there is a pleasant atmosphere. The decor is beautiful and calming and the rooms are thoughtfully furnished. Cleanliness is very good an the food nutritious and tasty. The nursing staff are fully cognisant of my husband's condition and deal with him in a firm but friendly manner. They are kind to him and to me too.
Thank you for your lovely review. We're so pleased to hear that you and your husband have had such a positive experience at Richard House Care Home. Creating a warm and welcoming atmosphere is something we strive for, and it's wonderful to know that our team, decor, and overall environment have...
Thank you for your lovely review. We're so pleased to hear that you and your husband have had such a positive experience at Richard House Care Home. Creating a warm and welcoming atmosphere is something we strive for, and it's wonderful to know that our team, decor, and overall environment have contributed to your comfort. It's especially heartwarming to hear that our nursing team has been both knowledgeable and compassionate in caring for your husband. We truly value the trust you've placed in us, and your kind words will mean so much to our team. If there's ever anything more we can do, please don't hesitate to reach out.
I have visited my brother three times on a Saturday morning recently at about 10.00 to 10.30 am. Each time he was not out of bed and had not been given any breakfast. After the first occasion I gave the care home a description of my findings on their website and a manager rang me to advise that she...
As an accountant I fully understand that the care home needs to be financially viable but I hope the lack of staff is not being done to maximise profits.
My dear father became a resident at Richard House Care Home in May 2024 due to his lack of mobility and need of 24 hour care. He was 95 years old at this time. He had this 96th birthday on 2nd September 2024. Dad was looked after so well. The carers were kind and considerate towards him at all...
My dear father became a resident at Richard House Care Home in May 2024 due to his lack of mobility and need of 24 hour care. He was 95 years old at this time. He had this 96th birthday on 2nd September 2024. Dad was looked after so well. The carers were kind and considerate towards him at all times. He had little appetite, yet the home cooked him what he felt able to eat. I visited dad most days, and was always made to feel welcome. I cannot speak highly enough of the care home. It is more like a 5 star hotel than a care home. I would recommend it to anyone and everyone. If there was something that dad needed, extra the staff always went that extra mile. First class all round.
Thank you so much for sharing such a touching review about your father's time at Richard House Care Home. We are truly honoured to have had the privilege of caring for him and supporting your family during his stay. Your kind words about our team's kindness, consideration, and dedication mean the...
Thank you so much for sharing such a touching review about your father's time at Richard House Care Home. We are truly honoured to have had the privilege of caring for him and supporting your family during his stay. Your kind words about our team's kindness, consideration, and dedication mean the world to us. We understand how important it is to create a warm, welcoming environment not just for our residents but also for their loved ones, and we're delighted to hear that you always felt at home when visiting your dad. It's wonderful to know that our team's efforts to cater to your father's needs, from preparing meals he could enjoy to going the extra mile whenever needed, made a difference. We strive to provide not just care, but compassionate, personalised support-and your feedback truly reflects that. Thank you again for your heartfelt recommendation.
My Mum has been a resident of Richard House since July 2024. The transition into the home was very easy and everyone pulled together to settle Mum is quickly. In my opinion, the home is one of the best in Grantham, all the staff are amazing and try to accommodate Mum's needs as best they can. The...
My Mum has been a resident of Richard House since July 2024. The transition into the home was very easy and everyone pulled together to settle Mum is quickly. In my opinion, the home is one of the best in Grantham, all the staff are amazing and try to accommodate Mum's needs as best they can. The home manager has always made us feel very welcome and is very approachable, nothing is too much trouble.
We're thrilled to hear that your mum's transition into our home went smoothly and that she settled in quickly with the support of our team. It's our top priority to ensure every resident feels comfortable and cared for, and it's wonderful to know that you've found our efforts to accommodate your...
We're thrilled to hear that your mum's transition into our home went smoothly and that she settled in quickly with the support of our team. It's our top priority to ensure every resident feels comfortable and cared for, and it's wonderful to know that you've found our efforts to accommodate your mum's needs so positive. Your kind words about our team and management mean the world to us. We're delighted that you've found the team welcoming, approachable, and ready to help with anything needed. It's always a pleasure to work closely with families to ensure everyone feels at home here. Thank you for taking the time to share your experience, and for recognising the care we strive to provide. If there's ever anything more we can do for your mum or your family, please don't hesitate to let us know!
Nan has been at Richard House since August 2022, being one of the earliest residents. She's been comfortable and happy at the home since and the staff are very supportive, caring and friendly. The current team all know Nan by name, engage with her in a positive and personal manner, reflecting her...
Nan has been at Richard House since August 2022, being one of the earliest residents. She's been comfortable and happy at the home since and the staff are very supportive, caring and friendly. The current team all know Nan by name, engage with her in a positive and personal manner, reflecting her feelings and her understanding as her Dementia allows. Staff have always made family members feel welcome and support our family as Nan's condition changes. The home manager has made a real effort to improve how management engages with residents and much better. The food on offer for residents is first class and any alternative needs and support (after hospital stays etc) are accommodated. Nan's room is kept really clean and she enjoys engaging regularly with the hairdresser and activities. Care staff go above and beyond to ensure Nan is looked after and family is informed of any concerns and issues. The only issues are those provided to the home by others that make things more frustrating for staff than is necessary.
Thank you so much for taking the time to share your thoughtful and detailed review of Richard House. We are delighted to hear that Nan has been comfortable and happy since joining us in August 2022. Our team strives to create a warm and welcoming environment for all residents and their loved ones,...
Thank you so much for taking the time to share your thoughtful and detailed review of Richard House. We are delighted to hear that Nan has been comfortable and happy since joining us in August 2022. Our team strives to create a warm and welcoming environment for all residents and their loved ones, and we're glad that you feel supported as Nan's needs evolve. It's especially gratifying to hear that Nan enjoys her room, activities, and visits to the hairdresser. We're also pleased that you've noticed improvements in management's engagement with residents and families - your feedback encourages us to continue refining and enhancing our approach. We'll pass along your kind words about our food offerings and care team, as this will surely mean a lot to them. We acknowledge your comment about external challenges that can impact our team and assure you that we are continually working to mitigate any frustrations so we can focus fully on our residents' wellbeing.
The majority of the staff are extremely hardworking, however, it is noticeable how short staffed they are. They are expected to do a hell of a lot on the ground floor with 2 or 3 of them on. I felt sorry for the staff last week as they could have done with an extra pair of hands. When nan first...
The majority of the staff are extremely hardworking, however, it is noticeable how short staffed they are. They are expected to do a hell of a lot on the ground floor with 2 or 3 of them on. I felt sorry for the staff last week as they could have done with an extra pair of hands. When nan first went it there they had an activities coordinator and regularly did activities. However this is no longer the case so activities don't happen as frequent now or if at all. On a few occasion's upon arrival the residents are alone in the lounge room, not for only 5 minutes at a time, it can be up to 15-20 minutes. But if there is only 2 staff on they can only be in one place at one time. However, sometimes this is due to a daily staff meeting which is odd that no one would stay with residents. As nan is a falls risk this does concern me. The food is okay, sometimes nan likes it , sometimes she doesn't. I think more staff is needed in order to make things better for the staff and residents.
We at Richard House are disappointed to read this review and take any feedback such as this with seriousness. We are conscious that the reviewer and their loved one are present in the home and would like the opportunity to meet with you, investigate and provide a response to ensure this is...
We at Richard House are disappointed to read this review and take any feedback such as this with seriousness. We are conscious that the reviewer and their loved one are present in the home and would like the opportunity to meet with you, investigate and provide a response to ensure this is resolved. We do acknowledge that during the winter period, sickness levels of team members may rise, however, would like to reassure you that the Home Manager and Care Manager directly support the team and residents during these occasions. Indeed, this was the case on any specific occasions during December. In relation to the Activities Coordinator - we have employed one individual into an activity role and have likely recruited into the other role for this too. Both are aiming to commence employment in January 2025. We would like to work with all residents, relatives and friends of Richard House to re-design the activity and event planner for the home for 2025. Once again, we value your feedback.
I first visited Richard House in October 2023. I was very impressed by what I was shown. It was warm, it was clean and lovely rooms/ In the year my wife was in there things have got a lot better, with new management and new staff. They were more like family than friends. Well done Richard House,...
I first visited Richard House in October 2023. I was very impressed by what I was shown. It was warm, it was clean and lovely rooms/ In the year my wife was in there things have got a lot better, with new management and new staff. They were more like family than friends. Well done Richard House, Grantham.
Thank you so much for your thoughtful review! We're delighted to hear about your positive experience with us at Richard House and that you felt the warmth and care we strive to provide. It's wonderful to know that our recent changes have made a noticeable difference for you and your wife. Creating...
Thank you so much for your thoughtful review! We're delighted to hear about your positive experience with us at Richard House and that you felt the warmth and care we strive to provide. It's wonderful to know that our recent changes have made a noticeable difference for you and your wife. Creating a family-like environment is at the heart of what we do, and we're grateful for your kind words recognising our team's dedication. Thank you for trusting us - it's truly a privilege to care for your loved one.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
There are no news items for Richard House Care Home.
There are no upcoming events for Richard House Care Home.
There are no accreditations posted yet for Richard House Care Home.
There are no Team Members posted yet.
The care home lists weekly fees per person from £1,419 for residential care. Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority.
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 68 Single Rooms.
Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Richard House Care Home to verify any information. View our terms and conditions. Richard House Care Home has an Enhanced Service -what an Enhanced Service includes.