Richard House Care Home

Gorse Road, Grantham NG31 9LH
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9.5 65 Reviews
  • Richard House Care Home, Grantham
Richard House Care Home in Grantham offers person-centred care for people with residential, respite and palliative care needs and for people living with dementia.

Located on the Gorse Road, Richard House provides ample parking and is a short drive away from local amenities. The purpose-built, 68-bed home successfully combines modern design with comfortable living, and home boasts spacious bedrooms with ensuite wet room facilities, suites, tea-room, beautiful lounge / dining areas, cinema, library and landscaped garden spaces.
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Care Provided by Richard House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Richard House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Richard House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Rachel Smith (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (68)

Visiting

  • At Tanglewood care homes, no set visiting hours, and believe guests should be welcome at any time.

Parking

  • Richard House has onsite parking

Richard House Care Home Reviews (65)

9.5

Richard House Care Home has a Review Score of 9.5 (9.538) out of 10, based on 30 reviews in the last 2 years.
Over all time Richard House Care Home has 65 reviews.

Overall Experience
  • 52
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Date Published
  • 65
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Reviewer Connection to Richard House Care Home
  • 21
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  • 3
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Total of 65, showing 1-20
Review from Jessica L (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was staying for end of life care, and throughout his stay, the staff were always kind, welcoming and very caring towards him and the whole family.
They encouraged his independence throughout, and as a family, we enjoyed time with him because of this. The room and garden were a lovely space
to visit, which we did every day.
The team's care was excellent, and I thank them all. I would highly recommend this facility to others.
Reply from Jenny Bellwood, Marketing Director at Richard House Care Home
Thank you so much for your kind review of Richard House. We are truly grateful for your thoughtful words and delighted to hear that our colleagues were kind, caring, and welcoming to both your father…read more
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Review from K L (Wife of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care RH gave my husband was outstanding. During his 3 weeks there he was treated with respect and kindness.
Nothing was too much trouble, the staff were kind and friendly. I never felt that I was asking too many questions and the staff always took the time to make me feel safe and secure in my
decision to have my husband's end of life with them. He died peacefully and with dignity.
Reply from Alicia Bradon, Sales Manager at Richard House Care Home
Thank you so much for your heartfelt words. We are truly honoured to have been able to care for your husband during such an important time. It means a great deal to our team to know that you felt…read more
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Review from S B (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the new manager took over we have been much happier with my mums time at Richard House Care Home. An increase in activities has been noticed and the cares who look after my mum are exceptional. They seem to really care for her.The accommodation itself is always nice and clean, plus nothing like
any other care home we have experienced. Bedrooms lounge, cinema room, communal spaces are all really nice and modern and airy. We would recommend this home for sure.
Reply from Alicia Bradon, Sales Manager at Richard House Care Home
Thank you so much for your kind and thoughtful feedback. We're absolutely delighted to hear that you've noticed a positive change since our new manager came on board, and that your mum is enjoying her…read more
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Review from D N (Son of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family member has been living at Richard House Care Home for more than a year now, their dementia has progressed but behaviour has improved, this is partly due to the medication but is also due to to the hard work of the staff in identifying the trigger points and getting the support of external
bodies to assist where required. Almost all of the staff are supportive to the residents and pro-active in their approach, I have noticed that the staff that are not as supportive or pro-active do not seem to last long in the home. Cleaning is very good at the home and my family member creates them a lot of cleaning work. The staff monitor and record all food and drink that they give to the residents to ensure that they are getting fluids and nutrition, this is particularly important to know as my family member can't remember when they last ate or drank. It was good to see the animals at the home this week, lots of the residents enjoyed this visit. Thank you to all staff.
Reply from Jenny Bellwood, Marketing Director at Richard House Care Home
Thank you for your lovely review of Richard House. It's heartening to hear that your family member has experienced improvement while living with us, that truly means a lot. We also appreciate your…read more
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Review from Sharon A (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care shown to Mum as been brilliant. To see the change in Mum is so good to see. It is not only the family that has noticed the change. I attended a hospital appointment at the hospital diabetic foot clinic. The doctors were amazed at just how well her ulcers were healing since moving from another
care home. The overall appearance of the skin on her legs and feet is so much better now that they are being cream regularly like they had ask. Only a month yet so much improvement in that time. It is so good to see the manager and care manager ( Julie and Jack ) do shifts nursing and caring and not sitting in office all the time. They are leading a great team. Thanks go to everyone for making Mum so welcome and cared for and bring the smile back. Sharon Asher
Reply from Jenny Bellwood, Marketing Manager at Richard House Care Home
Thank you for your heart-warming review of Richard House. We're overjoyed to hear about the positive change in your mum and that our team has helped bring her smile back. Your feedback will mean the…read more
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Review from R C (Wife of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has welcoming staff and there is a pleasant atmosphere. The decor is beautiful and calming and the rooms are thoughtfully furnished. Cleanliness is very good an the food nutritious and tasty. The nursing staff are fully cognisant of my husband's condition and deal with him in a firm but friendly
manner. They are kind to him and to me too.
Reply from Alicia Bradon, Sales Manager at Richard House Care Home
Thank you for your lovely review. We're so pleased to hear that you and your husband have had such a positive experience at Richard House Care Home. Creating a warm and welcoming atmosphere is…read more
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Review from G L (Brother of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I have visited my brother three times on a Saturday morning recently at about 10.00 to 10.30 am. Each time he was not out of bed and had not been given any breakfast. After the first occasion I gave the care home a description of my findings on their website and a manager rang me to advise that she
would later respond in detail. I have received no reply to date.
There clearly seems to be a shortage of carers on duty at certain times.
The care home staff all seem very pleasant people who have been very helpful when I have visited and I am sure they all work very hard. However, perhaps they do not have the time to attend to the small details that can improve the quality of life for a resident, that has very little mobility.
The care home is very nicely furnished and is very clean. The staff should be commended for this.
As an accountant I fully understand that the care home needs to be financially viable but I hope the lack of staff is not being done to maximise profits.
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Review from C D (Daughter of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear father became a resident at Richard House Care Home in May 2024 due to his lack of mobility and need of 24 hour care. He was 95 years old at this time. He had this 96th birthday on 2nd September 2024. Dad was looked after so well. The carers were kind and considerate towards him at all times.
He had little appetite, yet the home cooked him what he felt able to eat. I visited dad most days, and was always made to feel welcome. I cannot speak highly enough of the care home. It is more like a 5 star hotel than a care home. I would recommend it to anyone and everyone. If there was something that dad needed, extra the staff always went that extra mile. First class all round.
Reply from Alicia Bradon, Sales Manager at Richard House Care Home
Thank you so much for sharing such a touching review about your father's time at Richard House Care Home. We are truly honoured to have had the privilege of caring for him and supporting your family…read more
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Review from J P (Son of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been a resident of Richard House since July 2024. The transition into the home was very easy and everyone pulled together to settle Mum is quickly. In my opinion, the home is one of the best in Grantham, all the staff are amazing and try to accommodate Mum's needs as best they can. The home
manager has always made us feel very welcome and is very approachable, nothing is too much trouble.
Reply from Alicia Bradon, Sales Manager at Richard House Care Home
We're thrilled to hear that your mum's transition into our home went smoothly and that she settled in quickly with the support of our team. It's our top priority to ensure every resident feels…read more
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Review from A M (Grandson of Resident) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nan has been at Richard House since August 2022, being one of the earliest residents. She's been comfortable and happy at the home since and the staff are very supportive, caring and friendly. The current team all know Nan by name, engage with her in a positive and personal manner, reflecting her feelings
and her understanding as her Dementia allows. Staff have always made family members feel welcome and support our family as Nan's condition changes. The home manager has made a real effort to improve how management engages with residents and much better. The food on offer for residents is first class and any alternative needs and support (after hospital stays etc) are accommodated. Nan's room is kept really clean and she enjoys engaging regularly with the hairdresser and activities. Care staff go above and beyond to ensure Nan is looked after and family is informed of any concerns and issues. The only issues are those provided to the home by others that make things more frustrating for staff than is necessary.
Reply from Alicia Bradon, Sales Manager at Richard House Care Home
Thank you so much for taking the time to share your thoughtful and detailed review of Richard House. We are delighted to hear that Nan has been comfortable and happy since joining us in August 2022.…read more
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Review from A C (Granddaughter of Resident) published on 26 December 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
The majority of the staff are extremely hardworking, however, it is noticeable how short staffed they are. They are expected to do a hell of a lot on the ground floor with 2 or 3 of them on. I felt sorry for the staff last week as they could have done with an extra pair of hands. When nan first went
it there they had an activities coordinator and regularly did activities. However this is no longer the case so activities don't happen as frequent now or if at all. On a few occasion's upon arrival the residents are alone in the lounge room, not for only 5 minutes at a time, it can be up to 15-20 minutes. But if there is only 2 staff on they can only be in one place at one time. However, sometimes this is due to a daily staff meeting which is odd that no one would stay with residents. As nan is a falls risk this does concern me. The food is okay, sometimes nan likes it , sometimes she doesn't. I think more staff is needed in order to make things better for the staff and residents.
Reply from Daniel Rowark, CEO at Richard House Care Home
We at Richard House are disappointed to read this review and take any feedback such as this with seriousness. We are conscious that the reviewer and their loved one are present in the home and would…read more
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Review from T F (Husband of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I first visited Richard House in October 2023. I was very impressed by what I was shown. It was warm, it was clean and lovely rooms/ In the year my wife was in there things have got a lot better, with new management and new staff. They were more like family than friends. Well done Richard House, Grantham.
Reply from Alicia Bradon, Sales Manager at Richard House Care Home
Thank you so much for your thoughtful review! We're delighted to hear about your positive experience with us at Richard House and that you felt the warmth and care we strive to provide. It's wonderful…read more
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Review from K M (Daughter of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father had severe vascular dementia and we moved him to Richard House. From the outset, he was settled and happy due to the wonderful care he received and the bright/cheerful atmosphere. As a family, we were also treated with professional kindness. Sadly, Dad only lived at Richard House for 1 month,
passing very suddenly. On this day, again the staff did everything they could to care for Dad and us. We are so happy that he enjoyed the last 4 weeks of his life at Richard House.
Reply from Alicia Bradon, Sales Manager at Richard House Care Home
Thank you so much for your kind words during what must be a very difficult time. It was a privilege to care for your father, and we're honoured to know he felt settled and at peace at Richard House.…read more
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Review from Diane F (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had to move care homes in Grantham unexpectedly at short notice.
Myself and my husband were under pressure to find somewhere for Mum and looked at several care homes in Grantham.
We called without appointment at Richard House and were met with care and compassion by the manager introducing us
to staff including the activities co-ordinator who showed us around the lovely facilities, for example the in-house cinema, bedrooms, dining rooms and activity rooms.
The manager took a thorough assessment of Mum's needs offering to deal with the financial matters, liaising with her CEO and Adult Social Care insisting that we relax whilst she established a placement for Mum.
Mum was invited to look round selecting one of two lovely rooms complete with en-suite and facilities to help with her mobility needs.
Absolutely nothing has been too much trouble for the manager at Richard House, we simply cannot thank her enough for her first class service, we are sure Mum will be very happy.
Reply from Alicia Bradon, Sales Manager at Richard House Care Home
Thank you so much for sharing your experience. We understand how stressful it can be to find the right care home at short notice, and we're so glad that Richard House could offer the care and support…read more
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Review from Nicholas F (Son-in-law of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home that Mum was staying in closed at very short notice.
Myself and my wife looked at several care homes in Grantham, then called unannounced at Richard House.
The manager there took time and trouble to ensure that we were thoroughly shown around the home which is warm and welcoming. The
manager recognised we were distressed about having to move Mum insisting we relax whilst she attended to the financial matters speaking to her CEO, Adult Social Care and the County Council's contracts manager.
Mum was given a choice of two lovely rooms, both en-suite with lovely decoration and furnishings complete with necessary aids to living to help Mum with her mobility needs.
Absolutely nothing has been too much trouble for the manager and the staff at Richard House, this has made a difficult time much easier for us and most importantly Mum who has settled immediately into her new home.
We simply cannot thank the manager and staff enough for what they have done for Mum.
Reply from Alicia Bradon, Sales Manager at Richard House Care Home
Thank you so much for sharing your heartfelt experience. We're truly touched by your kind words and are so glad we could make a difficult time easier for you and your family. It was our pleasure to…read more
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Review from S G (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I have found since the new manager has taken over at Richard House it is going downhill. The staff no longer seem happy in their work, they still take good care of the residents. My mum is on the 2nd floor and I find her bored all the time. The first floor is always doing things. Just because mum has
dementia she still has a brain that needs to keep working, she used to do magic painting and colour books but now nothing for any of them.
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Review from S W (Daughter of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I was struggling with caring for Dad at home, Richard House wrapped us in a big hug and helped everything be ok. Nothing was too much trouble and after attending for some day sessions to give me a break, the staff gently talked me through their thoughts on him and managed his transition to a full-time
resident with compassion. Dad has now been a resident for over a year and whilst his condition means that he is unsettled and confused, the staff (including maintenance, housekeeping and catering - not just the care staff) take the time to interact with him and keep him safe. Any concerns I have had have proven unfounded - there's so much goes on behind the scenes to keep residents healthy, well fed and entertained. I have recommended the service to others and those who have used it have also been very impressed with the staff, surroundings and care. Well done team - you gave me my life back and helped Dad make the most of his too!
Reply from Alicia Bradon, Sales Manager at Richard House Care Home
Thank you so much for your heartfelt review. We are incredibly grateful for your kind words and are honoured to have been able to support you and your father through such a challenging time. It's…read more
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Review from Stephen W (Son of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
If I could have given this place 0 stars I would. My mum stayed here for 6 days, very poor care. Care record given to another resident was put against my mum, none given to my mum. Staff apologised for this mistake and said it would not happen again but the next day exactly the same. They say the right
things but don't deliver. Had to get the CEO involved and tried to ring the home 5 times but no one answered. Don't use this place if you want your relatives to be looked after.
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Review from F B (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father arrived at this care home just over a week ago, after a negative experience with his previous home. From the moment he entered the building, he was enveloped in care and friendship and it was like a light being turned back on in his life. The amount of time taken to find out the little things
about my Dad before his arrival was amazing. He loves the staff - they are friendly and caring, and the level of care and attention he is now getting is so much more comprehensive than where was before. Anita who coordinates the activities deserves a special shout-out! As a relative, I also find the staff very friendly and approachable. I feel confident that my Dad is safe with them. I can also recommend the cakes that they leave at reception!
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home
It's truly heartening to hear about the positive impact that your Father's transition to his new care home has had on his well-being. The warmth and support he received from the moment he arrived…read more
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Review from Ben L (Grandson of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always nice and friendly.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home
Thank you for your kind words. We're thrilled to hear that you consistently find our staff to be nice and friendly. At Richard House, we prioritise creating a warm and welcoming environment for all…read more
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Current Review Score: 9.5 (9.538)

Overview of Review Score

The Review Score of 9.5 (9.538) out of 10 for Richard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.538 for Richard House Care Home is calculated as follows: ( (245 Excellents x 5) + (73 Goods x 4) + (19 Satisfactorys x 3) + (5 Poors x 2) + (9 Very Poors x 1) ) ÷ 351 Ratings = 4.538
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richard House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Richard House Care Home

What types of Care is Richard House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Richard House Care Home have?

There are 68 Single Rooms.

What are the Facilities & Services at Richard House Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richard House Care Home to the centre of Grantham?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Richard House Care Home to verify any information. View our terms and conditions. Richard House Care Home has an Enhanced Service - more info.