Richard House Care Home

Thank you so much for your kind review of Richard House. We are truly grateful for your thoughtful words and delighted to hear that our colleagues were kind, caring, and welcoming to both your father and your family. Sending our warmest wishes, and thank you again for your heartfelt message.

Thank you so much for your heartfelt words. We are truly honoured to have been able to care for your husband during such an important time. It means a great deal to our team to know that you felt supported, respected, and reassured throughout his stay with us. Providing compassionate and dignified care is at the heart of everything we do, and we're grateful to have been a part of his peaceful journey. Please accept our deepest condolences and sincere thanks for sharing your experience.

Thank you so much for your kind and thoughtful feedback. We're absolutely delighted to hear that you've noticed a positive change since our new manager came on board, and that your mum is enjoying her time with us at Richard House Care Home. It's wonderful to know that our carers are making such a meaningful difference - they truly are at the heart of what we do, and your words will mean a great deal to them. Your comments about the cleanliness and modern feel of our home, including the bedrooms, lounges, and communal spaces, are very much appreciated. We take great pride in maintaining a welcoming, airy, and comfortable environment. Thank you again for your recommendation - it truly means a lot to us and to future families considering care options for their loved ones.

Thank you for your lovely review of Richard House. It's heartening to hear that your family member has experienced improvement while living with us, that truly means a lot. We also appreciate your kind words about our dedicated care team. Supporting our residents to live full, happy lives-with nutritious meals and hydration is central to everything we do, so it's great to hear that this is being delivered to a high standard.We're so pleased the recent animal visit brought joy to so many. Thank you once again for taking the time to share your experience, we will be sure to pass on your kind words to our team. If there's anything more we can do to support you or your loved one, please don't hesitate to contact us.

Thank you for your heart-warming review of Richard House. We're overjoyed to hear about the positive change in your mum and that our team has helped bring her smile back. Your feedback will mean the world to them. Our dedicated colleagues strive to provide care with kindness and dignity, and we're so pleased to hear that the team at Richard House made your mum feel so welcome and well-cared for. If there's anything else we can do for you, please don't hesitate to reach out.

Thank you for your lovely review. We're so pleased to hear that you and your husband have had such a positive experience at Richard House Care Home. Creating a warm and welcoming atmosphere is something we strive for, and it's wonderful to know that our team, decor, and overall environment have contributed to your comfort. It's especially heartwarming to hear that our nursing team has been both knowledgeable and compassionate in caring for your husband. We truly value the trust you've placed in us, and your kind words will mean so much to our team. If there's ever anything more we can do, please don't hesitate to reach out.

Thank you so much for sharing such a touching review about your father's time at Richard House Care Home. We are truly honoured to have had the privilege of caring for him and supporting your family during his stay. Your kind words about our team's kindness, consideration, and dedication mean the world to us. We understand how important it is to create a warm, welcoming environment not just for our residents but also for their loved ones, and we're delighted to hear that you always felt at home when visiting your dad. It's wonderful to know that our team's efforts to cater to your father's needs, from preparing meals he could enjoy to going the extra mile whenever needed, made a difference. We strive to provide not just care, but compassionate, personalised support-and your feedback truly reflects that. Thank you again for your heartfelt recommendation.

We're thrilled to hear that your mum's transition into our home went smoothly and that she settled in quickly with the support of our team. It's our top priority to ensure every resident feels comfortable and cared for, and it's wonderful to know that you've found our efforts to accommodate your mum's needs so positive. Your kind words about our team and management mean the world to us. We're delighted that you've found the team welcoming, approachable, and ready to help with anything needed. It's always a pleasure to work closely with families to ensure everyone feels at home here. Thank you for taking the time to share your experience, and for recognising the care we strive to provide. If there's ever anything more we can do for your mum or your family, please don't hesitate to let us know!

Thank you so much for taking the time to share your thoughtful and detailed review of Richard House. We are delighted to hear that Nan has been comfortable and happy since joining us in August 2022. Our team strives to create a warm and welcoming environment for all residents and their loved ones, and we're glad that you feel supported as Nan's needs evolve. It's especially gratifying to hear that Nan enjoys her room, activities, and visits to the hairdresser. We're also pleased that you've noticed improvements in management's engagement with residents and families - your feedback encourages us to continue refining and enhancing our approach. We'll pass along your kind words about our food offerings and care team, as this will surely mean a lot to them. We acknowledge your comment about external challenges that can impact our team and assure you that we are continually working to mitigate any frustrations so we can focus fully on our residents' wellbeing.

We at Richard House are disappointed to read this review and take any feedback such as this with seriousness. We are conscious that the reviewer and their loved one are present in the home and would like the opportunity to meet with you, investigate and provide a response to ensure this is resolved. We do acknowledge that during the winter period, sickness levels of team members may rise, however, would like to reassure you that the Home Manager and Care Manager directly support the team and residents during these occasions. Indeed, this was the case on any specific occasions during December. In relation to the Activities Coordinator - we have employed one individual into an activity role and have likely recruited into the other role for this too. Both are aiming to commence employment in January 2025. We would like to work with all residents, relatives and friends of Richard House to re-design the activity and event planner for the home for 2025. Once again, we value your feedback.

Thank you so much for your thoughtful review! We're delighted to hear about your positive experience with us at Richard House and that you felt the warmth and care we strive to provide. It's wonderful to know that our recent changes have made a noticeable difference for you and your wife. Creating a family-like environment is at the heart of what we do, and we're grateful for your kind words recognising our team's dedication. Thank you for trusting us - it's truly a privilege to care for your loved one.

Thank you so much for your kind words during what must be a very difficult time. It was a privilege to care for your father, and we're honoured to know he felt settled and at peace at Richard House. Our team is dedicated to providing compassionate care, not only for our residents but also for their families, and we're glad that you felt supported throughout. We're deeply grateful that we could make his final weeks as comforting as possible. Please know that our thoughts are with you and your family.

Thank you so much for sharing your experience. We understand how stressful it can be to find the right care home at short notice, and we're so glad that Richard House could offer the care and support you needed during this time. It's wonderful to hear that our manager and team provided a warm welcome and took the time to ensure your mum's needs were fully met, from the lovely facilities to handling the financial details. We're delighted that your mum felt comfortable choosing her new room, and we hope she continues to settle in happily. Your kind words mean a lot to us, and we're grateful for the trust you've placed in Richard House.

Thank you so much for sharing your heartfelt experience. We're truly touched by your kind words and are so glad we could make a difficult time easier for you and your family. It was our pleasure to help ensure your mum's smooth transition, and we're delighted to hear she's settled into her new home so comfortably. Our team at Richard House is dedicated to providing the best care and support, and we're grateful to have been able to assist. Your appreciation means the world to us, and we'll continue to do everything we can to make sure your mum feels safe, happy, and well-cared for.

Thank you so much for your heartfelt review. We are incredibly grateful for your kind words and are honoured to have been able to support you and your father through such a challenging time. It's wonderful to hear that our team's efforts to create a warm, compassionate environment have made a positive impact on both your lives. We're delighted that you found the day sessions beneficial and that the transition to full-time residency was managed smoothly and with care. Our team, from maintenance and housekeeping to catering and care, truly appreciate your recognition of their dedication and hard work.

It's truly heartening to hear about the positive impact that your Father's transition to his new care home has had on his well-being. The warmth and support he received from the moment he arrived highlight the genuine care and dedication of the staff at the facility. The attention to detail and the effort taken to understand your Father's preferences and needs before his arrival demonstrate a commitment to providing personalized and compassionate care. It's clear that the team at the care home prioritizes building meaningful connections with residents and creating an environment where they feel valued and supported.