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Richard House Care Home

Gorse Road, Grantham, Lincolnshire NG31 9LH
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Richard House Care Home, Grantham
Richard House Care Home, Grantham
Richard House Care Home, Grantham

Richard House Care Home in Grantham offers person-centred care for people with residential, respite and palliative care needs and for people living with dementia.

Located on the Gorse Road, Richard House provides ample parking and is a short drive away from local amenities. The purpose-built, 68-bed home successfully combines modern design with comfortable living, and home boasts spacious bedrooms with ensuite wet room facilities, suites, tea-room, beautiful lounge / dining areas, cinema, library and landscaped garden spaces.

Care Provided by Richard House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,419N/A

Contact Richard House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jan Gibbs(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Visiting

  • At Tanglewood care homes, no set visiting hours, and believe guests should be welcome at any time.

Parking

  • Richard House has onsite parking

Richard House Care Home Reviews (69)

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9.3

Richard House Care Home has a Review Score of 9.3 (9.291) out of 10, based on 20 reviews in the last 2 years. Over all time Richard House Care Home has 69 reviews.

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Showing 69 reviews matching selected criteria
Review from S W (Daughter of Resident) published on 22 July 2024 Submitted via Website
Overall Experience

When I was struggling with caring for Dad at home, Richard House wrapped us in a big hug and helped everything be ok. Nothing was too much trouble and after attending for some day sessions to give me a break, the staff gently talked me through their thoughts on him and managed his transition to a full-time resident with compassion. Dad has now been a resident for over a year and whilst his condition means that he is unsettled and confused, the staff (including maintenance, housekeeping and catering - not just the care staff) take the time to interact with him and keep him safe. Any concerns I have had have proven unfounded - there's so much goes on behind the scenes to keep residents healthy, well fed and entertained. I have recommended the service to others and those who have used it have also been very impressed with the staff, surroundings and care. Well done team - you gave me my life back and helped Dad make the most of his too!

Reply from Alicia Bradon, Sales Manager at Richard House Care Home

Thank you so much for your heartfelt review. We are incredibly grateful for your kind words and are honoured to have been able to support you and your father through such a challenging time. It's wonderful to hear that our team's efforts to create a warm, compassionate environment have made a...  

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Review from Stephen W (Son of Resident) published on 18 April 2024 Submitted via Website
Overall Experience

If I could have given this place 0 stars I would. My mum stayed here for 6 days, very poor care. Care record given to another resident was put against my mum, none given to my mum. Staff apologised for this mistake and said it would not happen again but the next day exactly the same. They say the right things but don't deliver. Had to get the CEO involved and tried to ring the home 5 times but no one answered. Don't use this place if you want your relatives to be looked after.

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Review from F B (Daughter of Resident) published on 21 March 2024 Submitted via Website
Overall Experience

My Father arrived at this care home just over a week ago, after a negative experience with his previous home. From the moment he entered the building, he was enveloped in care and friendship and it was like a light being turned back on in his life. The amount of time taken to find out the little things about my Dad before his arrival was amazing. He loves the staff - they are friendly and caring, and the level of care and attention he is now getting is so much more comprehensive than where was before. Anita who coordinates the activities deserves a special shout-out! As a relative, I also find the staff very friendly and approachable. I feel confident that my Dad is safe with them. I can also recommend the cakes that they leave at reception!

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

It's truly heartening to hear about the positive impact that your Father's transition to his new care home has had on his well-being. The warmth and support he received from the moment he arrived highlight the genuine care and dedication of the staff at the facility. The attention to detail and the...  

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Review from Ben L (Grandson of Resident) published on 14 March 2024 Submitted via Postal Card
Overall Experience

Staff are always nice and friendly.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for your kind words. We're thrilled to hear that you consistently find our staff to be nice and friendly. At Richard House, we prioritise creating a warm and welcoming environment for all residents and visitors, and it's wonderful to know that our team's friendliness has made a positive...  

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Review from C C (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card
Overall Experience
Care of relative excellent. All staff approachable. Entertainment varied and inclusive.

Loss of personal items is sometimes a concern. Perhaps a lost property box would be helpful.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home
Thank you for taking the time to share your feedback with us. We're pleased to hear that you're satisfied with the care provided to your relative and that you find our team approachable.

We appreciate your suggestion regarding a lost property box. Maintaining the safety and security of our...  

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Review from P P (Resident / Service User) published on 5 March 2024 Submitted via Postal Card
Overall Experience

I have been here 7 days and have settled in quite well. I have made good friends and find everyone very friendly.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home
Thank you for sharing your experience with us! We're delighted to hear that you've settled in well during your first week at our care home.

Creating a welcoming and friendly environment for our residents is one of our top priorities, and we're thrilled that you've found everyone to be so friendly....  

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Review from K P (Resident / Service User) published on 5 March 2024 Submitted via Postal Card
Overall Experience

Am very happy, feel very comfortable.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home
We're thrilled to hear that you're feeling happy and comfortable at our care home! Your comfort and well-being are our top priorities, and we're dedicated to ensuring that you continue to feel this way throughout your stay with us.

If there's anything specific that's contributing to your comfort...  

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Review from T W (Relative of Resident) published on 16 February 2024 Submitted via Postal Card
Overall Experience

A very well-run home. Caring staff. Immaculate facility.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for your kind words! We're thrilled to hear that you had a positive experience at our home. Providing exceptional care and maintaining a comfortable environment are top priorities for us. We appreciate your feedback.

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Review from N I (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card
Overall Experience
Our mum was at Richard House Care Home for respite for one week. The home is well presented and Mum had an excellent experience with the hairdressers. She has seemed happy and content at Richard House. The staff have informed us about Mum's care. The manager is always available to answer questions and plays an active roll in delivering care. She is very attentive on the night shift towards my mum which is appreciated.

Thank you to all for looking after Mum during her stay.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home
Thank you so much for taking the time to share your thoughts about your mum's respite stay at Richard House Care Home. We are delighted to hear that your mum had an excellent experience and felt happy and content during her time with us.

It warms our hearts to know that the home's presentation and...  

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Review from R A (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card
Overall Experience
Absolutely outstanding service from all staff and management.
The manager and her team are a credit to this care hotel.
The work and activities they do to make a stay a good and happy one are outstanding.

The manager and all on level one were fabulous and the reception staff were very helpful. My mum will be back for more respite care. Thank you all!

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home
Thank you so much for your incredibly kind words and heartfelt appreciation. We are overjoyed to hear that you experienced outstanding service from our dedicated team and management.

Our team, led by the manager, is genuinely committed to creating a positive and uplifting environment for all our...  

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Review from N B (Grandson of Resident) published on 12 December 2023 Submitted via Postal Card
Overall Experience

Grandad and Grandma love to be enjoying themselves. Taking part in some activities and interacting with other residents.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

We're absolutely delighted to hear that Grandad and Grandma are enjoying themselves in our community! It warms our hearts to know they are actively participating in activities and relishing the opportunity to connect with fellow residents. Creating an engaging and joyful environment for our residents is our top priority, and we're thrilled to have them as cherished members of our community.

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Review from Tracy S (Friend of Resident) published on 12 December 2023 Submitted via Postal Card
Overall Experience

All staff are so friendly and welcoming. I visit a friend, I have had some dinners with her. Staff go above and beyond to help us. Must say, Richard House is a lovely place. The overall decor is lovely. I have been on a few visits and the bins in the bedroom and bathroom have been full to the brim and little untidy, but then on other times very clean and tidy. That's the only negative thing I can say. Well done and keep up with the good work. And must say, the activities lady is so nice and very knowledgeable.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you so much for your heartwarming review! We're thrilled to hear that you find our team friendly and welcoming. It's wonderful that you've enjoyed sharing dinners with your friend and we truly appreciate your kind words about our team going above and beyond to assist you. Your positive...  

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Review from J D (Daughter of Resident) published on 5 December 2023 Submitted via Postal Card
Overall Experience

Mum was taken into Richard House on the 7th of November. She was treated very kindly and warmly welcomed. She is very frail and cannot stand, see very well and needs a lot of support. The staff are very cheerful with a lovely sense of humour. We hope she will be happy here.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for taking the time to share your experience with Richard House. We're delighted to hear that your mum was treated kindly and warmly welcomed into our care. Providing a supportive and cheerful environment is a priority for us, especially for residents who may have specific needs and...  

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Review from F M (Niece of Resident) published on 8 November 2023 Submitted via Postal Card
Overall Experience
Aunty had an issue with not having a shower for a week's stay, she did ask maybe not at the correct time but no system to pick this up. I have been told that this has been addressed and is on the system for future residents on respite. I have said 'respite' is different and needs different methods to see people getting basic needs. Fundamental hygiene issue.
The staff were extremely diligent with Aunty from a food issue. Twice picking up she can't eat. They were very good at following these through on both occasions.

She returned for a pamper day hosted by a particular member of staff and was made to feel most welcome.

Reply from Mark Newton, Regional Manager at Richard House Care Home

Thank you for your review we appreciate your kind words surrounding the pamper session and the mealtime experience for your relative. As previously discussed with the home manager steps were put in place to meet the individual needs of residents that come to Richard House for respite and these will...  

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Review from H G (Resident / Service User) published on 6 September 2023 Submitted via Postal Card
Overall Experience

The home is a lovely environment to live in.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for your feedback, we are so pleased you find Richard House a lovely enviornment to call home.

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Review from Kelly R (Friend of Resident) published on 6 September 2023 Submitted via Postal Card
Overall Experience

Staff very friendly and helpful. Richard House is very clean and tidy. Rooms are very spacious also ensuite is a plus to the rooms.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for your review and feedback, we appreciate all feedback and look forward to sharing this review with our team.

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Review from Sue L (Daughter of Resident) published on 5 September 2023 Submitted via Website
Overall Experience
Richard House Care Home is a beautifully decorated and modern care home. The rooms are tastefully decorated with lovely furnishings. The staff are very welcoming and you are made to feel welcome whatever time you visit. It's like being part of a big family.
The kettle is always on and you are free to help yourself to a drink and and a biscuit.
The Activities co-ordinator is just fabulous along with her wonderful volunteer. They are amazing at keeping the residents entertained and involving them in many activities.
The hair salon is gorgeous along with the nail bar.
All rooms are ensuite with a spacious wet room.
The staff are so helpful and obliging. Nothing is too much trouble.
Food is all prepared and cooked on-site and is very well presented. There are many options to choose from and all diets are catered for.

I moved my Mum from a care home in Lincoln to relocate her to Grantham, and there is no comparison. Richard House is 5 star! Well done to all of the team.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you very much for taking the time to write us a wonderful review. We pride ourselves on exceptional care and an open door policy, where families and loved ones are welcome at any time. We are so pleased your loved one is settled, happy and well cared for in their home. We work incredibly hard...  

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Review from P K (Daughter of Resident) published on 18 August 2023 Submitted via Postal Card
Overall Experience
Home is always immaculate with no smell.

All staff are friendly and helpful.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for your review, your feedback is very much appreicated.

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Review from Vivien S (Daughter of Resident) published on 14 August 2023 Submitted via Website
Overall Experience

My father made the difficult decision to place my mother in a care home earlier in the year and we were all amazed and relieved to find Richard House close to where they were living. We can't say how fantastic the home is. The environment is very well designed, calm, clean and organised and from the beginning the staff were friendly, not just towards my mum, but to all family when they visited her. The manager and her team are exemplary in their care and all did everything they could to help Mum in the final months of her life. They were particularly sensitive in the last week of her life when family were coming and going and made sure that she was never alone. We are extremely grateful to all staff and can only recommend Richard House strongly.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you so much for taking the time to write Richard House Care Home a review. We are very proud of our management and team, we pride ourselves on the exceptional care they provide to all residents. It is vital we have open and honest communication with family and friends, they are a huge part of...  

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Review from M C (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card
Overall Experience

My mum entered Richard House Care Home with complex needs, but from her very first day the whole team cared for not only her in an exemplary manner, but for our whole family. In her final weeks, the care provided went above and beyond what we had expected as she was shown not only professional care, but given dignity, respect and love. I can wholeheartedly recommend Richard House and remain ever grateful to the team.

Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home

Thank you for taking the time to write such a wonderful review for Richard House Care Home. Our team pride themselves on going above and beyond not only for our residents but for their loved ones to. We really appreciate all feedback, we know how much this review will mean to the team and look forward to sharing it with them.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 March 2026
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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