Richard House Care Home

Gorse Road, Grantham NG31 9LH
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9.5 65 Reviews
  • Richard House Care Home, Grantham
Richard House Care Home in Grantham offers person-centred care for people with residential, respite and palliative care needs and for people living with dementia.

Located on the Gorse Road, Richard House provides ample parking and is a short drive away from local amenities. The purpose-built, 68-bed home successfully combines modern design with comfortable living, and home boasts spacious bedrooms with ensuite wet room facilities, suites, tea-room, beautiful lounge / dining areas, cinema, library and landscaped garden spaces.
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Care Provided by Richard House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1339

These prices are only a guideline, please contact Richard House Care Home to find out the exact price for your requirements.

Contact Richard House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Richard House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jan Gibbs (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (68)

Visiting

  • At Tanglewood care homes, no set visiting hours, and believe guests should be welcome at any time.

Parking

  • Richard House has onsite parking

Richard House Care Home Reviews (65)

9.5

Richard House Care Home has a Review Score of 9.5 (9.530) out of 10, based on 24 reviews in the last 2 years.
Over all time Richard House Care Home has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Richard House Care Home
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Total of 65, showing 21-40
Review from C C (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care of relative excellent. All staff approachable. Entertainment varied and inclusive.
Loss of personal items is sometimes a concern. Perhaps a lost property box would be helpful.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you for taking the time to share your feedback with us. We're pleased to hear that you're satisfied with the care provided to your relative and that you find our team approachable.
We appreciate your suggestion regarding a lost property box. Maintaining the safety and security of our residents' personal belongings is of utmost importance to us. We will definitely take your suggestion into consideration and explore implementing a lost property box to address any concerns regarding lost items.
Additionally, we're glad to hear that you find our entertainment varied and inclusive. Providing engaging and diverse activities is an essential part of ensuring our residents' well-being and quality of life
Please know that we're committed to continuously improving our services, and your feedback helps us in this endeavor. If you have any further suggestions or concerns, please don't hesitate to reach out to us. We're here to listen and address any issues you may have.
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Review from P P (Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here 7 days and have settled in quite well. I have made good friends and find everyone very friendly.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you for sharing your experience with us! We're delighted to hear that you've settled in well during your first week at our care home.
Creating a welcoming and friendly environment for our residents is one of our top priorities, and we're thrilled that you've found everyone to be so friendly. Building connections and making new friends can greatly enhance your experience, and we're glad to hear that you've already formed meaningful connections with fellow residents.
Please know that our team is here to support you every step of the way as you continue to settle in and make yourself at home. If there's anything you need or if you have any questions, please don't hesitate to reach out to us.
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Review from K P (Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Am very happy, feel very comfortable.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeWe're thrilled to hear that you're feeling happy and comfortable at our care home! Your comfort and well-being are our top priorities, and we're dedicated to ensuring that you continue to feel this way throughout your stay with us.
If there's anything specific that's contributing to your comfort and happiness, or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. Our team is here to support you in any way we can.
Thank you for sharing your positive feedback with us, and we look forward to continuing to provide you with the highest level of care and support.
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Review from T W (Relative of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well-run home. Caring staff. Immaculate facility.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you for your kind words! We're thrilled to hear that you had a positive experience at our home. Providing exceptional care and maintaining a comfortable environment are top priorities for us. We appreciate your feedback.
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Review from N I (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum was at Richard House Care Home for respite for one week. The home is well presented and Mum had an excellent experience with the hairdressers. She has seemed happy and content at Richard House. The staff have informed us about Mum's care. The manager is always available to answer questions and
plays an active roll in delivering care. She is very attentive on the night shift towards my mum which is appreciated.
Thank you to all for looking after Mum during her stay.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you so much for taking the time to share your thoughts about your mum's respite stay at Richard House Care Home. We are delighted to hear that your mum had an excellent experience and felt happy and content during her time with us.
It warms our hearts to know that the home's presentation and the services, particularly the hairdressing, contributed to your mum's positive experience. We understand the importance of providing a comfortable and enjoyable environment.
We are proud of our dedicated staff at Richard House, and we appreciate your acknowledgement of their efforts in keeping you informed about your mum's care. It's heartening to hear that the manager played an active role and was readily available to answer any questions. We believe in open communication and transparency to ensure the best possible care for our residents.
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Review from R A (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely outstanding service from all staff and management.
The manager and her team are a credit to this care hotel.
The work and activities they do to make a stay a good and happy one are outstanding.
The manager and all on level one were fabulous and the reception staff were very helpful. My
mum will be back for more respite care. Thank you all!
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you so much for your incredibly kind words and heartfelt appreciation. We are overjoyed to hear that you experienced outstanding service from our dedicated team and management.
Our team, led by the manager, is genuinely committed to creating a positive and uplifting environment for all our residents and guests. It warms our hearts to know that their efforts have made your mum's stay a good and happy one.
We greatly appreciate your acknowledgement of the work and activities designed to enhance the overall experience. Providing enriching and engaging activities is a priority for us, and we are delighted to hear that these efforts have contributed to a positive experience.
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Review from N B (Grandson of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandad and Grandma love to be enjoying themselves. Taking part in some activities and interacting with other residents.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeWe're absolutely delighted to hear that Grandad and Grandma are enjoying themselves in our community! It warms our hearts to know they are actively participating in activities and relishing the opportunity to connect with fellow residents. Creating an engaging and joyful environment for our residents is our top priority, and we're thrilled to have them as cherished members of our community.
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Review from Tracy S (Friend of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are so friendly and welcoming. I visit a friend, I have had some dinners with her. Staff go above and beyond to help us. Must say, Richard House is a lovely place. The overall decor is lovely. I have been on a few visits and the bins in the bedroom and bathroom have been full to the brim and
little untidy, but then on other times very clean and tidy. That's the only negative thing I can say. Well done and keep up with the good work. And must say, the activities lady is so nice and very knowledgeable.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you so much for your heartwarming review! We're thrilled to hear that you find our team friendly and welcoming. It's wonderful that you've enjoyed sharing dinners with your friend and we truly appreciate your kind words about our team going above and beyond to assist you. Your positive feedback about Richard House being a lovely place means a lot to us.
We appreciate your observation about the bins and we'll certainly take that into consideration to ensure consistent cleanliness in the future.
We're glad to hear our lifestyle lead has made a positive impression with her kindness and knowledge.
Thank you for taking the time to share your experiences with us and we look forward to continuing to provide a warm and welcoming environment for both residents and visitors alike.
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Review from J D (Daughter of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was taken into Richard House on the 7th of November. She was treated very kindly and warmly welcomed. She is very frail and cannot stand, see very well and needs a lot of support. The staff are very cheerful with a lovely sense of humour. We hope she will be happy here.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you for taking the time to share your experience with Richard House. We're delighted to hear that your mum was treated kindly and warmly welcomed into our care. Providing a supportive and cheerful environment is a priority for us, especially for residents who may have specific needs and challenges. It's heartening to know that our team, with their lovely sense of humour, have made a positive impact on your mum's initial days at Richard House.

We understand the importance of ensuring the well-being and happiness of our residents, especially those who may require extra support due to frailty and other health concerns. Our dedicated team is committed to providing the best possible care, and we sincerely hope that your mum continues to find comfort and happiness during her stay with us.
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Review from F M (Niece of Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Aunty had an issue with not having a shower for a week's stay, she did ask maybe not at the correct time but no system to pick this up. I have been told that this has been addressed and is on the system for future residents on respite. I have said 'respite' is different and needs different methods to
see people getting basic needs. Fundamental hygiene issue.
The staff were extremely diligent with Aunty from a food issue. Twice picking up she can't eat. They were very good at following these through on both occasions.
She returned for a pamper day hosted by a particular member of staff and was made to feel most welcome.
Reply from Mark Newton, Regional Manager at Richard House Care HomeThank you for your review we appreciate your kind words surrounding the pamper session and the mealtime experience for your relative. As previously discussed with the home manager steps were put in place to meet the individual needs of residents that come to Richard House for respite and these will remain in place going forward to ensure all needs are met through their tailored care plan. It was lovely to see your relative return to Richard House following the conversations had and to see the positive and fun day she had.
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Review from H G (Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a lovely environment to live in.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you for your feedback, we are so pleased you find Richard House a lovely enviornment to call home.
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Review from Kelly R (Friend of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and helpful. Richard House is very clean and tidy. Rooms are very spacious also ensuite is a plus to the rooms.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you for your review and feedback, we appreciate all feedback and look forward to sharing this review with our team.
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Review from Sue L (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richard House Care Home is a beautifully decorated and modern care home. The rooms are tastefully decorated with lovely furnishings. The staff are very welcoming and you are made to feel welcome whatever time you visit. It's like being part of a big family.
The kettle is always on and you are free
to help yourself to a drink and and a biscuit.
The Activities co-ordinator is just fabulous along with her wonderful volunteer. They are amazing at keeping the residents entertained and involving them in many activities.
The hair salon is gorgeous along with the nail bar.
All rooms are ensuite with a spacious wet room.
The staff are so helpful and obliging. Nothing is too much trouble.
Food is all prepared and cooked on-site and is very well presented. There are many options to choose from and all diets are catered for.
I moved my Mum from a care home in Lincoln to relocate her to Grantham, and there is no comparison. Richard House is 5 star! Well done to all of the team.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you very much for taking the time to write us a wonderful review. We pride ourselves on exceptional care and an open door policy, where families and loved ones are welcome at any time. We are so pleased your loved one is settled, happy and well cared for in their home. We work incredibly hard to provide a varied lifestyle programme to meet the needs of all residents. We look forward to sharing your review with the team.
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Review from P K (Daughter of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home is always immaculate with no smell.
All staff are friendly and helpful.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you for your review, your feedback is very much appreicated.
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Review from Vivien S (Daughter of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father made the difficult decision to place my mother in a care home earlier in the year and we were all amazed and relieved to find Richard House close to where they were living. We can't say how fantastic the home is. The environment is very well designed, calm, clean and organised and from the
beginning the staff were friendly, not just towards my mum, but to all family when they visited her. The manager and her team are exemplary in their care and all did everything they could to help Mum in the final months of her life. They were particularly sensitive in the last week of her life when family were coming and going and made sure that she was never alone. We are extremely grateful to all staff and can only recommend Richard House strongly.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you so much for taking the time to write Richard House Care Home a review. We are very proud of our management and team, we pride ourselves on the exceptional care they provide to all residents. It is vital we have open and honest communication with family and friends, they are a huge part of our home. We appreciate your review and look forward to sharing it with the team, I know how pleased they will be to have received this feedback.
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Review from M C (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum entered Richard House Care Home with complex needs, but from her very first day the whole team cared for not only her in an exemplary manner, but for our whole family. In her final weeks, the care provided went above and beyond what we had expected as she was shown not only professional care,
but given dignity, respect and love. I can wholeheartedly recommend Richard House and remain ever grateful to the team.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you for taking the time to write such a wonderful review for Richard House Care Home. Our team pride themselves on going above and beyond not only for our residents but for their loved ones to. We really appreciate all feedback, we know how much this review will mean to the team and look forward to sharing it with them.
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Review from Jon P (Son of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From helping with the difficult decision of placing my mum in temporary care, through to the standard of rooms and excellent food, I would have no hesitation in recommending Richard House. (Their activities coordinator deserves a special shout-out).
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you for a lovely review. We are so pleased you had a positive experience with us. We look forward to sharing your review with the team.
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Review from Samuel H (Friend of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are warm and welcoming. The facilities are excellent. It is impeccably clean. The managers offered an amazing level of support and answered all queries. Activities leader shared about exciting events planned.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you for your review. Feedback is incredibly important to our team at Richard House. We look forward to sharing this with them.
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Review from Roy B (Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very good. The food is great. The staff are good and take good care of me.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you for taking the time to leave us a review. We are so pleased you are being well looked after and look forward to sharing your review with the team.
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Review from Avis B (Respite Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very impressed with the whole place. It was extremely clean, the staff friendly and helpful, and the food good.
(Regarding the food, I personally would have preferred more savoury choices, not lots of very sweet sickly cupcakes).
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care HomeThank you for your review. We appreciate all feedback and the home manager is always available and welcomes the opportunity to discuss this further. We look forward to sharing your review with the team.
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Current Review Score: 9.5 (9.530)

Overview of Review Score

The Review Score of 9.5 (9.530) out of 10 for Richard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.530 for Richard House Care Home is calculated as follows: ( (197 Excellents x 5) + (55 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) + (9 Very Poors x 1) ) ÷ 279 Ratings = 4.53
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richard House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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