Richard House Care Home in Grantham offers person-centred care for people with residential, respite and palliative care needs and for people living with dementia.
Located on the Gorse Road, Richard House provides ample parking and is a short drive away from local amenities. The purpose-built, 68-bed home successfully combines modern design with comfortable living, and home boasts spacious bedrooms with ensuite wet room facilities, suites, tea-room, beautiful lounge / dining areas, cinema, library and landscaped garden spaces.
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Richard House Care Home has a Review Score of 9.4 (9.440) out of 10, based on 21 reviews in the last 2 years.
Over all time Richard House Care Home has 73 reviews.
My Father had severe vascular dementia and we moved him to Richard House. From the outset, he was settled and happy due to the wonderful care he received and the bright/cheerful atmosphere. As a family, we were also treated with professional kindness. Sadly, Dad only lived at Richard House for 1...
My Father had severe vascular dementia and we moved him to Richard House. From the outset, he was settled and happy due to the wonderful care he received and the bright/cheerful atmosphere. As a family, we were also treated with professional kindness. Sadly, Dad only lived at Richard House for 1 month, passing very suddenly. On this day, again the staff did everything they could to care for Dad and us. We are so happy that he enjoyed the last 4 weeks of his life at Richard House.
Thank you so much for your kind words during what must be a very difficult time. It was a privilege to care for your father, and we're honoured to know he felt settled and at peace at Richard House. Our team is dedicated to providing compassionate care, not only for our residents but also for their...
Thank you so much for your kind words during what must be a very difficult time. It was a privilege to care for your father, and we're honoured to know he felt settled and at peace at Richard House. Our team is dedicated to providing compassionate care, not only for our residents but also for their families, and we're glad that you felt supported throughout. We're deeply grateful that we could make his final weeks as comforting as possible. Please know that our thoughts are with you and your family.
We called without appointment at Richard House and were met with care and compassion by the manager introducing us...
Absolutely nothing has been too much trouble for the manager at Richard House, we simply cannot thank her enough for her first class service, we are sure Mum will be very happy.
Thank you so much for sharing your experience. We understand how stressful it can be to find the right care home at short notice, and we're so glad that Richard House could offer the care and support you needed during this time. It's wonderful to hear that our manager and team provided a warm...
Thank you so much for sharing your experience. We understand how stressful it can be to find the right care home at short notice, and we're so glad that Richard House could offer the care and support you needed during this time. It's wonderful to hear that our manager and team provided a warm welcome and took the time to ensure your mum's needs were fully met, from the lovely facilities to handling the financial details. We're delighted that your mum felt comfortable choosing her new room, and we hope she continues to settle in happily. Your kind words mean a lot to us, and we're grateful for the trust you've placed in Richard House.
The manager there took time and trouble to ensure that we were thoroughly shown around the home which is warm and welcoming....
We simply cannot thank the manager and staff enough for what they have done for Mum.
Thank you so much for sharing your heartfelt experience. We're truly touched by your kind words and are so glad we could make a difficult time easier for you and your family. It was our pleasure to help ensure your mum's smooth transition, and we're delighted to hear she's settled into her new home...
Thank you so much for sharing your heartfelt experience. We're truly touched by your kind words and are so glad we could make a difficult time easier for you and your family. It was our pleasure to help ensure your mum's smooth transition, and we're delighted to hear she's settled into her new home so comfortably. Our team at Richard House is dedicated to providing the best care and support, and we're grateful to have been able to assist. Your appreciation means the world to us, and we'll continue to do everything we can to make sure your mum feels safe, happy, and well-cared for.
I have found since the new manager has taken over at Richard House it is going downhill. The staff no longer seem happy in their work, they still take good care of the residents. My mum is on the 2nd floor and I find her bored all the time. The first floor is always doing things. Just because mum...
I have found since the new manager has taken over at Richard House it is going downhill. The staff no longer seem happy in their work, they still take good care of the residents. My mum is on the 2nd floor and I find her bored all the time. The first floor is always doing things. Just because mum has dementia she still has a brain that needs to keep working, she used to do magic painting and colour books but now nothing for any of them.
When I was struggling with caring for Dad at home, Richard House wrapped us in a big hug and helped everything be ok. Nothing was too much trouble and after attending for some day sessions to give me a break, the staff gently talked me through their thoughts on him and managed his transition to a...
When I was struggling with caring for Dad at home, Richard House wrapped us in a big hug and helped everything be ok. Nothing was too much trouble and after attending for some day sessions to give me a break, the staff gently talked me through their thoughts on him and managed his transition to a full-time resident with compassion. Dad has now been a resident for over a year and whilst his condition means that he is unsettled and confused, the staff (including maintenance, housekeeping and catering - not just the care staff) take the time to interact with him and keep him safe. Any concerns I have had have proven unfounded - there's so much goes on behind the scenes to keep residents healthy, well fed and entertained. I have recommended the service to others and those who have used it have also been very impressed with the staff, surroundings and care. Well done team - you gave me my life back and helped Dad make the most of his too!
Thank you so much for your heartfelt review. We are incredibly grateful for your kind words and are honoured to have been able to support you and your father through such a challenging time. It's wonderful to hear that our team's efforts to create a warm, compassionate environment have made a...
Thank you so much for your heartfelt review. We are incredibly grateful for your kind words and are honoured to have been able to support you and your father through such a challenging time. It's wonderful to hear that our team's efforts to create a warm, compassionate environment have made a positive impact on both your lives. We're delighted that you found the day sessions beneficial and that the transition to full-time residency was managed smoothly and with care. Our team, from maintenance and housekeeping to catering and care, truly appreciate your recognition of their dedication and hard work.
If I could have given this place 0 stars I would. My mum stayed here for 6 days, very poor care. Care record given to another resident was put against my mum, none given to my mum. Staff apologised for this mistake and said it would not happen again but the next day exactly the same. They say the...
If I could have given this place 0 stars I would. My mum stayed here for 6 days, very poor care. Care record given to another resident was put against my mum, none given to my mum. Staff apologised for this mistake and said it would not happen again but the next day exactly the same. They say the right things but don't deliver. Had to get the CEO involved and tried to ring the home 5 times but no one answered. Don't use this place if you want your relatives to be looked after.
My Father arrived at this care home just over a week ago, after a negative experience with his previous home. From the moment he entered the building, he was enveloped in care and friendship and it was like a light being turned back on in his life. The amount of time taken to find out the little...
My Father arrived at this care home just over a week ago, after a negative experience with his previous home. From the moment he entered the building, he was enveloped in care and friendship and it was like a light being turned back on in his life. The amount of time taken to find out the little things about my Dad before his arrival was amazing. He loves the staff - they are friendly and caring, and the level of care and attention he is now getting is so much more comprehensive than where was before. Anita who coordinates the activities deserves a special shout-out! As a relative, I also find the staff very friendly and approachable. I feel confident that my Dad is safe with them. I can also recommend the cakes that they leave at reception!
It's truly heartening to hear about the positive impact that your Father's transition to his new care home has had on his well-being. The warmth and support he received from the moment he arrived highlight the genuine care and dedication of the staff at the facility. The attention to detail and the...
It's truly heartening to hear about the positive impact that your Father's transition to his new care home has had on his well-being. The warmth and support he received from the moment he arrived highlight the genuine care and dedication of the staff at the facility. The attention to detail and the effort taken to understand your Father's preferences and needs before his arrival demonstrate a commitment to providing personalized and compassionate care. It's clear that the team at the care home prioritizes building meaningful connections with residents and creating an environment where they feel valued and supported.
Staff are always nice and friendly.
Staff are always nice and friendly.
Thank you for your kind words. We're thrilled to hear that you consistently find our staff to be nice and friendly. At Richard House, we prioritise creating a warm and welcoming environment for all residents and visitors, and it's wonderful to know that our team's friendliness has made a positive...
Thank you for your kind words. We're thrilled to hear that you consistently find our staff to be nice and friendly. At Richard House, we prioritise creating a warm and welcoming environment for all residents and visitors, and it's wonderful to know that our team's friendliness has made a positive impact on your experience. We deeply appreciate your feedback, as it reaffirms our commitment to providing exceptional care and hospitality to everyone who walks through our doors.
Loss of personal items is sometimes a concern. Perhaps a lost property box would be helpful.
Loss of personal items is sometimes a concern. Perhaps a lost property box would be helpful.
We appreciate your suggestion regarding a lost property box. Maintaining the safety and security of our...
Thank you for taking the time to share your feedback with us. We're pleased to hear that you're satisfied with the care provided to your relative and that you find our team approachable.Please know that we're committed to continuously improving our services, and your feedback helps us in this endeavor. If you have any further suggestions or concerns, please don't hesitate to reach out to us. We're here to listen and address any issues you may have.
I have been here 7 days and have settled in quite well. I have made good friends and find everyone very friendly.
I have been here 7 days and have settled in quite well. I have made good friends and find everyone very friendly.
Creating a welcoming and friendly environment for our residents is one of our top priorities, and we're thrilled that you've found everyone to be so friendly....
Thank you for sharing your experience with us! We're delighted to hear that you've settled in well during your first week at our care home.Please know that our team is here to support you every step of the way as you continue to settle in and make yourself at home. If there's anything you need or if you have any questions, please don't hesitate to reach out to us.
Am very happy, feel very comfortable.
Am very happy, feel very comfortable.
If there's anything specific that's contributing to your comfort...
We're thrilled to hear that you're feeling happy and comfortable at our care home! Your comfort and well-being are our top priorities, and we're dedicated to ensuring that you continue to feel this way throughout your stay with us.Thank you for sharing your positive feedback with us, and we look forward to continuing to provide you with the highest level of care and support.
A very well-run home. Caring staff. Immaculate facility.
A very well-run home. Caring staff. Immaculate facility.
Thank you for your kind words! We're thrilled to hear that you had a positive experience at our home. Providing exceptional care and maintaining a comfortable environment are top priorities for us. We appreciate your feedback.
Our mum was at Richard House Care Home for respite for one week. The home is well presented and Mum had an excellent experience with the hairdressers. She has seemed happy and content at Richard House. The staff have informed us about Mum's care. The manager is always available to answer questions...
Thank you to all for looking after Mum during her stay.
It warms our hearts to know that the home's presentation and...
Thank you so much for taking the time to share your thoughts about your mum's respite stay at Richard House Care Home. We are delighted to hear that your mum had an excellent experience and felt happy and content during her time with us.We are proud of our dedicated staff at Richard House, and we appreciate your acknowledgement of their efforts in keeping you informed about your mum's care. It's heartening to hear that the manager played an active role and was readily available to answer any questions. We believe in open communication and transparency to ensure the best possible care for our residents.
The manager and all on level one were fabulous and the reception staff were very helpful....
The manager and all on level one were fabulous and the reception staff were very helpful. My mum will be back for more respite care. Thank you all!
Our team, led by the manager, is genuinely committed to creating a positive and uplifting environment for all our...
Thank you so much for your incredibly kind words and heartfelt appreciation. We are overjoyed to hear that you experienced outstanding service from our dedicated team and management.We greatly appreciate your acknowledgement of the work and activities designed to enhance the overall experience. Providing enriching and engaging activities is a priority for us, and we are delighted to hear that these efforts have contributed to a positive experience.
Grandad and Grandma love to be enjoying themselves. Taking part in some activities and interacting with other residents.
Grandad and Grandma love to be enjoying themselves. Taking part in some activities and interacting with other residents.
We're absolutely delighted to hear that Grandad and Grandma are enjoying themselves in our community! It warms our hearts to know they are actively participating in activities and relishing the opportunity to connect with fellow residents. Creating an engaging and joyful environment for our residents is our top priority, and we're thrilled to have them as cherished members of our community.
All staff are so friendly and welcoming. I visit a friend, I have had some dinners with her. Staff go above and beyond to help us. Must say, Richard House is a lovely place. The overall decor is lovely. I have been on a few visits and the bins in the bedroom and bathroom have been full to the brim...
All staff are so friendly and welcoming. I visit a friend, I have had some dinners with her. Staff go above and beyond to help us. Must say, Richard House is a lovely place. The overall decor is lovely. I have been on a few visits and the bins in the bedroom and bathroom have been full to the brim and little untidy, but then on other times very clean and tidy. That's the only negative thing I can say. Well done and keep up with the good work. And must say, the activities lady is so nice and very knowledgeable.
Thank you so much for your heartwarming review! We're thrilled to hear that you find our team friendly and welcoming. It's wonderful that you've enjoyed sharing dinners with your friend and we truly appreciate your kind words about our team going above and beyond to assist you. Your positive...
Thank you so much for your heartwarming review! We're thrilled to hear that you find our team friendly and welcoming. It's wonderful that you've enjoyed sharing dinners with your friend and we truly appreciate your kind words about our team going above and beyond to assist you. Your positive feedback about Richard House being a lovely place means a lot to us.Thank you for taking the time to share your experiences with us and we look forward to continuing to provide a warm and welcoming environment for both residents and visitors alike.
Mum was taken into Richard House on the 7th of November. She was treated very kindly and warmly welcomed. She is very frail and cannot stand, see very well and needs a lot of support. The staff are very cheerful with a lovely sense of humour. We hope she will be happy here.
Mum was taken into Richard House on the 7th of November. She was treated very kindly and warmly welcomed. She is very frail and cannot stand, see very well and needs a lot of support. The staff are very cheerful with a lovely sense of humour. We hope she will be happy here.
Thank you for taking the time to share your experience with Richard House. We're delighted to hear that your mum was treated kindly and warmly welcomed into our care. Providing a supportive and cheerful environment is a priority for us, especially for residents who may have specific needs and...
Thank you for taking the time to share your experience with Richard House. We're delighted to hear that your mum was treated kindly and warmly welcomed into our care. Providing a supportive and cheerful environment is a priority for us, especially for residents who may have specific needs and challenges. It's heartening to know that our team, with their lovely sense of humour, have made a positive impact on your mum's initial days at Richard House.
We understand the importance of ensuring the well-being and happiness of our residents, especially those who may require extra support due to frailty and other health concerns. Our dedicated team is committed to providing the best possible care, and we sincerely hope that your mum continues to find comfort and happiness during her stay with us.
Aunty had an issue with not having a shower for a week's stay, she did ask maybe not at the correct time but no system to pick this up. I have been told that this has been addressed and is on the system for future residents on respite. I have said 'respite' is different and needs different methods...
She returned for a pamper day hosted by a particular member of staff and was made to feel most welcome.
Thank you for your review we appreciate your kind words surrounding the pamper session and the mealtime experience for your relative. As previously discussed with the home manager steps were put in place to meet the individual needs of residents that come to Richard House for respite and these will...
Thank you for your review we appreciate your kind words surrounding the pamper session and the mealtime experience for your relative. As previously discussed with the home manager steps were put in place to meet the individual needs of residents that come to Richard House for respite and these will remain in place going forward to ensure all needs are met through their tailored care plan. It was lovely to see your relative return to Richard House following the conversations had and to see the positive and fun day she had.
The home is a lovely environment to live in.
The home is a lovely environment to live in.
Thank you for your feedback, we are so pleased you find Richard House a lovely enviornment to call home.
Staff very friendly and helpful. Richard House is very clean and tidy. Rooms are very spacious also ensuite is a plus to the rooms.
Staff very friendly and helpful. Richard House is very clean and tidy. Rooms are very spacious also ensuite is a plus to the rooms.
Thank you for your review and feedback, we appreciate all feedback and look forward to sharing this review with our team.
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