Richard House Care Home

Gorse Road, Grantham NG31 9LH
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9.5 65 Reviews
  • Richard House Care Home, Grantham
Richard House Care Home in Grantham offers person-centred care for people with residential, respite and palliative care needs and for people living with dementia.

Located on the Gorse Road, Richard House provides ample parking and is a short drive away from local amenities. The purpose-built, 68-bed home successfully combines modern design with comfortable living, and home boasts spacious bedrooms with ensuite wet room facilities, suites, tea-room, beautiful lounge / dining areas, cinema, library and landscaped garden spaces.
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Care Provided by Richard House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Contact Richard House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Richard House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Rachel Smith (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (68)

Visiting

  • At Tanglewood care homes, no set visiting hours, and believe guests should be welcome at any time.

Parking

  • Richard House has onsite parking

Richard House Care Home Reviews (65)

9.5

Richard House Care Home has a Review Score of 9.5 (9.538) out of 10, based on 30 reviews in the last 2 years.
Over all time Richard House Care Home has 65 reviews.

Overall Experience
  • 52
  • 8
  • 3
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Date Published
  • 65
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  • 30
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Reviewer Connection to Richard House Care Home
  • 21
  • 12
  • 8
  • 7
  • 3
  • 3
  • 2
  • 1
  • 1
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  • 1
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Total of 65, showing 41-60
Review from Jane P (Next of Kin) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a recent visit I felt I wanted to write a review of Richard House and recommend the home to anyone considering long-term care for a relative or loved one.
Whenever I visit I find my relative happy and well cared for. The staff are all friendly and caring. My relative stated she is very happy
there.
The home has a lovely atmosphere and residents look to be engaged in activities.
I wanted to have a quick word with the manager whilst I was there. I found her to be warm and friendly and could answer all my questions about my relative.
I would like to thank her and all her staff for the great care they are providing for my relative.
Lovely home.
Reply from Alicia Bradon, Marketing and Communications Manager at Richard House Care Home
Thank you very much for your lovely review, it means so much to us here at Richard House. Our team members take great pride in offering our residents a home from home experience, and we are pleased…read more
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Review from G H (Son of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care and treatment my mum has received. The staff take great care to make everybody feel comfortable, and the home itself is absolutely stunning.
Reply from Alicia Bradon, Sales Manager at Richard House Care Home
Thank you very much for your review. We are so proud of our home and our team members. We are glad you and your loved one feel welcome and comfortable in our caring community. We look forward to…read more
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Review from H P (Granddaughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming staff, happy to help and get my nan involved in activities.
Reply from Alicia Bradon, Sales Manager at Richard House Care Home
Thank you so much for leaving us a review. Our team work extremely hard to ensure all of the residents are having a positive experience. We pride ourselves on offering engaging activities for all. We…read more
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Review from Terence M (Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the accommodation that I have got and I hope I can stay for a very long time.
Reply from Alicia Bradon, Sales Manager at Richard House Care Home
Thank you for taking the time to write a review. We aim to provide a home-from-home experience for all our residents and are so pleased you are enjoying your stay with us. We look forward to sharing…read more
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Review from E P (Granddaughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing and welcoming atmosphere. Helping my nan make friends and feel involved in all activities.
Reply from Alicia Bradon, Sales Manager at Richard House Care Home
Thank you for taking the time to write us a review. We are so pleased your loved one has settled with us and is enjoying the wonderful activities. We will pass your review on to our team.
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Review from M A (Cousin of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited Richard House for the first time very recently to see my cousin. My first impression on arriving was "WOW", what a stunning building. It gives an initial impression of grandeur and refinery, very pleasing to look at and very calming in its design and layout. Once inside the standard of the
building and its contents is a very high specification and has been designed to give a very warming and welcoming feel. The staff is very cheerful and polite and takes great pleasure in welcoming you to the home. I noticed straight away that it is a very lively and active environment, with residents and their respective families openly engaging with other residents in varied activities, along with the members of staff. My cousins room is very nice and relaxing, and has been adapted to suit his personal needs and wishes, just like being at home. This home is a very lovely place and has everything you could or would need to have a very comfortable and enjoyable stay.
Reply from Alicia Bradon, Sales Manager at Richard House Care Home
Thank you very much for taking the time to submit this review. Our team at Richard House work extremely hard to provide a positive, engaging, home-from-home environment for all of our residents. I am…read more
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Review from Michelle F (Friend of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience from start to present has been top-class! We have been listened to from day one and feel very comfortable coming to visit here with our family. It feels like home - come in, make a brew just like we would at home. I have a handful of favourites here that we feel like they really understand
our view, as family. But more importantly, our loved one is cared for, not just as the resident but as a friend.
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Review from D S (Friend of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home is lovely, staff are very friendly and polite. You can tell that staff truly care and nothing is too much for them. As soon as I arrived, staff offered me a selection of drinks, as I sat spending time with my friend. The home truly has everything you could wish for - a cinema, bar, games room.
I cannot recommend this place enough.
Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home
Thank you for your lovely review of Richard House. It is a wonderful care home and we are delighted you enjoy spending time at the home with your friend. I will pass your thoughts on to the team who…read more
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Review from Annabel P (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since day 1, the care home has been incredibly supportive, friendly and helpful to my mum's needs. She was recently in another care home and there is not comparison. The staff (all staff) go above and beyond to give my mum confidence and a purpose to fulfil her many hopeful years to come. I would defiantly
recommend this care home to all needs, whether respite or recovery needs.
Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home
Thank you for your thoughtful review of Richard House. We are delighted your lovely mum has settled in so well at the home and that her overall well-being has improved. I will pass your comments on to…read more
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Review from A F (Friend of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Must say that this place really does tick all the boxes. The staff are all amazing - too many to mention. Great place to come relax and enjoy all the atmosphere that feels real. Thanks guys.
Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home
Thank you for your wonderful review of Richard House. It is a wonderful care home with an amazing team - we are delighted to read that you enjoy your visits to the home to see your lovely friend. You…read more
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Review from Nikki C (Daughter of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is really good for Mum. The home is very welcoming for family pets into the home for pet therapy. The staff are very caring for Mum to make sure that she has everything that she needs. I know that I don't need to worry about the care that she is getting as it is of a very high standard.
Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home
Thank you for your review of Richard House, it is a beautiful care home with a kind and caring team. We are delighted you are so happy with the care provided for your lovely mum and that you have…read more
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Review from B W (Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and attention is first class.
Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home
Thank you for your review of Richard House. We are delighted you are so happy at the home and thank you for being part of our wonderful community.
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Review from PollyB (Sister-in-law of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful place with lovely staff. We are very impressed.
Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home
Thank you for your lovely review of Richard House. It is a beautiful care home with a kind and caring team - we appreciate you taking the time to share your thoughts.
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Review from Jason B (Friend of Resident) published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very impressed with the welcome from staff when assessing the requirements and showing us around. Have found the whole team extremely helpful and caring, both to us and our friend.
Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home
Thank you for your thoughtful review of Richard House. It is a wonderful care home and we are delighted you found our team so helpful and caring. Please visit anytime - you will always be welcome.
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Review from Lisa D (Friend of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First visit, very welcoming atmosphere, homely.
Good to see my friend mixing and socialising with the other residents and staff.
Impressed how quickly she has settled and adjusted.
Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home
Thank you for your lovely review. Richard House is a wonderful care home with a warm, happy community, we are delighted your friend has settled in so well.
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Review from M S (Daughter of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Mum's care. Well looked after. Lovely home from home. Staff are friendly, very caring and professional. Excellent facilities for residents and visitors. Beautifully furnished and very clean. All COVID protocol enforced.
Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home
Thank you for taking the time to share your thoughts about Richard House. It is a wonderful care home and we are delighted you are so happy with the care and facilities for your mum. I will pass your…read more
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Review from Lesley S (Daughter of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very sociable, my mum has enjoyed her stay and enjoyed mixing with either client. We would recommend the home to other people and definitely come again.
Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home
Thank you for your lovely review of Richard House and for your kind recommendation. Richard House is an outstanding care home and we are thrilled you have been so happy with the care and facilities. I…read more
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Review from Bev M (Daughter of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Richard House for respite, having been reluctant to go into a care home - now she absolutely loves being here and if we go out, always wants to make sure she is returning there. We have found that the care is excellent. The staff and management are very caring and welcoming and it seems
like one happy family. We as a family are happy in the knowledge that Mum is safe and happy. What more could we ask for?
Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home
Thank you for your wonderful review of Richard House, we appreciate you taking the time to share your thoughts. I will pass your comments on to the team at the home, who will be very happy to read…read more
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Review from Paul W (Son of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
How fantastic the team at Richard House have been. From the day she arrived to the day she left, each and every one of you have been absolute stars! It's hard for me to find words to express what I have seen and how I feel, but here are a few. Kind, considerate, supportive, acting like you are mum's
friends not paid staff, loving, caring, compassionate, professional and the list could go on and on and on.


I can honestly say that the one thing I have not had to worry about, is mum whilst she has been with you. Many of you have touched my heart with the things you have done and some of the calls with mum and you lot in the background have been hysterical.


Please understand that if I or the family lived closer, I would not move her from Richards House in a million years. So, with all my heart "thank you" and I can say that if mum comes up that way to visit family, the first place I will be booking is Richards House

Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home
Thank you for your wonderful review of Richard House. We are delighted your mum was so happy during her stay at the home, and you were so satisfied with the care and community at the home. We will…read more
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Review from R H (Son of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved my mother into Richard House in August 2022 to be cared for as her needs became beyond our capabilities at home. I cannot praise the management and staff enough for the prompt admission and subsequent high level of care administered as my mother's health failed over the ensuing weeks. Towards
the end of mum's life, it was comforting for us and her to know that a member of staff was with her night and day when we were unable to be with her.
Reply from Jacky Blundell, Marketing and Communications Manager at Richard House Care Home
Thank you for your thoughtful review of Richard House, we appreciate you taking the time to share your experience of the home. We are pleased you found comfort in the care provided for your lovely…read more
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Current Review Score: 9.5 (9.538)

Overview of Review Score

The Review Score of 9.5 (9.538) out of 10 for Richard House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.538 for Richard House Care Home is calculated as follows: ( (245 Excellents x 5) + (73 Goods x 4) + (19 Satisfactorys x 3) + (5 Poors x 2) + (9 Very Poors x 1) ) ÷ 351 Ratings = 4.538
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richard House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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