
The love, care and support she was given was exceptionalLouise S(Daughter of Resident/Service User)

excellent facilities for residents.Susan M(Daughter of Resident/Service User)

All the staff were extremely helpful and welcomingJ O(Son of Resident/Service User)

The love, care and support she was given was exceptionalLouise S(Daughter of Resident/Service User)

excellent facilities for residents.Susan M(Daughter of Resident/Service User)

All the staff were extremely helpful and welcomingJ O(Son of Resident/Service User)

Bupa Wood Norton Care Home is located within Richmond Villages Wood Norton, a vibrant retirement community located between Evesham and Pershore in Worcestershire. Nestled in the heart of the village, the beautifully presented 60-bed Bupa care home is close by to a range of state-of-the-art on site facilities not usually found in a care home.
You don't need Bupa health insurance to become a Richmond Villages resident.
The facilities include the...
Care Provided by Bupa Wood Norton
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Bupa Wood Norton for full pricing details and T&Cs.
Contact Bupa Wood Norton to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Richmond Villages
- Private Owned
Person in charge
- Aimee Celik(Village Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2019
Room Information
- Single Rooms (60)
Visiting
- Please report to reception and ask for a Sales Adviser if you would like to visit, please do call to book an appointment if possible.
Parking
- As you drive up toward the village, Richmond Villages Wood Norton is on the right. Please turn left just after the small island to access the main courtyard. Please report to reception and park in the main courtyard.
Bupa Wood Norton Reviews (63)
Bupa Wood Norton has a Review Score of 9.7 (9.731) out of 10, based on 18 reviews in the last 2 years.
Over all time Bupa Wood Norton has 63 reviews.
Great place to recover and regain confidence after surgery, staff very helpful yet not intrusive. Covid measures meant some restrictions on the use of facilities. Lovely room and ideal temperature. Outdoor space from the room is a great facility.
I'm so pleased that Wood Norton was a good place to start your recovery and hope that all continues to go well now you are back home. Once Covid is behind us please do come and spend a complimentary day with us in the spa and restaurant (so you get to sample all of our facilities), you will be more than welcome.
My husband was admitted to Wood Norton at the end of December after having been in the hospital for 6 weeks with Covid and pneumonia. I was told that there was no more that they could do for him and if the new antibiotic didn’t cure him then that was it. Fortunately, the antibiotic did work and he perked up. For assessment and rehab, he was discharged to Wood Norton. My husband has dementia but when he came out of hospital he was so weak amongst other things. However, I’m pleased to say that after 8 weeks he is a different man. His voice is strong, he seems to be happy, he has put on weight and the hoist is no longer needed and he has a normal diet. Instead of sitting at home, watching tv or sleeping, he is enjoying the activities. The staff are wonderful and so caring. I am so impressed that I am thinking of buying an apartment here. Thanks to the manager and all the amazing staff. You’ve given me my husband back. I would recommend Wood Norton without reservation.
Joyce! This means so much to the team and myself; thank you for taking the time to let us know how the care of your husband has been from your perspective. I do hope you decide to join the community at Wood Norton it would be great to see the two of you reunited.
Richmond Wood Norton has been looking after my mum-in-law for a few months now, and we couldn’t be happier with the care. The past year has been very trying for everyone, and we have not been able to visit mum nearly as much as we would like, but the team have been wonderful, especially one lady on the Marlbrook unit. Mum is particularly enjoying the activities and seems to be making new friends. We only wish we could see more of mum, but knowing that she is being looked after so well is a weight off our minds.
Thank you, I'm so glad the care we are providing your mother in law with is also making things a little bit easier for you as a family. We will continue to do our utmost for all of our residents and can't wait to welcome you all back to Wood Norton as soon as possible.
My father has been a resident since April 2020 for what was supposed to be temporary for rehab but has turned into long-term due to his deteriorating health. The care he has received has been second to none, especially during this difficult period. Activities have been disrupted to keep residents safe, but those that have gone ahead have been well organised and allowed the residents some fun and relative normality. Staff have become almost like a second family and always have time to answer any questions and reassure you about ongoing care. Great effort has been made keeping residents connected with family via calls, video chats and when allowed, visits. I honestly can't think of anywhere else I would want my father to be, and he himself has commented on how caring the staff have been, popping in to see how he is, asking if there is anything he needs and organising simple things like a haircut to boost his spirits when he's feeling down. Thank you for everything.
Kind regards,
Rob Pinsent, Head of Care.
Our mother has been in the Marlbrook Unit at Richmond Wood Norton, since April 2019. The staff helped us select the best room for Mum and on arrival she had a wonderful welcome, immediately settling into a comfortable and homely environment. The last year in lockdown has been difficult for all but the dedicated dementia lead and carers have excelled in supporting their residents. They have gone over and beyond in caring for their residents in these extraordinary circumstances. They treat their charges as their extended family. We have enjoyed lunch with Mum in the excellent dining room and we must not forget the ancillary and indoor and outdoor staff who keep the wheels moving and Wood Norton looking so good all year round. A big shout for the activities team who daily keep the residents occupied and stimulated together with Skype calls that keep families in touch. We have no hesitation in thoroughly recommending Marlbrook. The best decision the family has made in moving our mum.
Thank you for taking the time to acknowledge the wonderful team at Wood Norton. Their dedication to their roles is exceptional and I'm glad that it continues to shine through even in these challenging times.
Kind regards,
Rob,
Head of Care
Since moving to Wood Norton, my mum's quality of life has improved significantly. She enjoys the companionship of staff and other residents, loves taking part in activities and feels well looked after. She has told me she cannot imagine anywhere better. The restrictions in recent months limiting family visits and the worry of the virus have of course been hard. However, knowing how happy my mum is has given me great comfort. I have only the highest praise for the management and staff for their dedication to the residents during these difficult days of Covid. My particular thanks to the team leader and care staff of Marlbook for creating a wonderful home and looking after my mum, I am very grateful indeed. Thank you to the activities team for keeping everyone busy and having fun; to the chefs for the lovely food; to the reception team who are so friendly; to the cleaning, grounds and maintenance staff who keep Wood Norton looking wonderful. The many small acts of kindness are too many to mention.
Dear Claire,
Thank you for so many kind words I will pass them on to the whole team. Your mum is a very special member of our community at Wood Norton and it remains an absolute pleasure to ensure she continues to live a fulfilling life. We can't wait to welcome you back to Wood Norton soon!!
Warmest Regards,
Rob.
I have recently attended a CHC assessment for my Mum who has been a resident at Wood Norton since December 2019, I knew this was going to be a difficult and emotional task - the clinical lead from Wood Norton attended with me and I cannot praise them enough, not only for the support they provided for me but the compassion and respect they demonstrated throughout the assessment for my Mum. I can’t praise the team enough, particularly on the Hanbury floor, throughout what has been a very difficult time every member of staff has shown such compassion and care to Mum which has been so important during the times we have not been able to see Mum. As a family we are so grateful to know Mum is in good hands, they not only take the time to look after her so well but they understand the importance of getting to know us to help with our remote communication. You all do an incredible job.
Thank you so much for taking the time to leave a review, your kind words will be greatly appreciated by all the team. This is a challenging time, however, all the team are pulling together and with your continued support, we will all get through this period.
Best wishesPaul.
You were all so very kind from the moment we called for our initial enquiry to see if you could take our beautiful Mummy on to your Nursing floor for respite care, forgoing all the administration as it was a weekend and allowing her to come to you on the Saturday. It made such a difference to us all knowing she was so happy, peaceful and well cared for. When we spoke to Mum on her first day, she said what a beautiful room she was in, how amazing the food was, how lovely all the staff were and that they were treating her like 'royalty'. You made what turned out to be her last days so comfortable. One nurse, in particular, was such a lovely caring nurse, and two others also lovely people - we couldn't have wished for better care and love. The Senior Village Adviser was so helpful and kind from our initial enquiry to the days after Mum passed away. We all felt Richmond Village was a lovely place to be cared for during what unfortunately were her last days. Thank you so much.
Warm Regards.
From our first contact with the team at Wood Norton, we felt reassured and confident about the care they could offer at an extremely difficult time. The end of life care they provided was extremely professional and attentive. Nothing was too much trouble, and the entire family were comforted by the support we received.
Thank you so much for taking the time to complete this review, we will ensure the team see this. We are glad to hear that we could help during this difficult time and support all the family. We wish you all well, from all the team at Wood Norton.
Mum has bo complaints as she says the staff are always smiling and happy and take care fo her every need. She wants for nothing and feels safe.
They all treated our father with the utmost care and dignity as if he was their own father.
The lovely food and environment helped extend his life I am sure. I am so glad he was able to live in such beautiful surroundings with lovely gardens to enjoy.
Superb. Frankly, always on their best efforts. Try so hard.
Finally, we have valued and appreciated the balance between professionalism and the personal touch.
He is looking forward to going again soon.
I first visited the palliative care unit to view the facilities on offer, as our father was not expected to survive more than a few weeks. The welcome I received was warm and considerate; nothing was too much trouble. Our father moved to the Richmond Wood Norton unit, where he received outstanding palliative care. It could not have been more different from the terrible treatment he was receiving in the hospital. Attention to detail at the Woodnorton is impressive. His room was beautiful with a fantastic view out over the countryside. His clothes were all labelled, laundered and put away. All the staff are warm, friendly and considerate - they take time not only to care for the patient but also for the family/visitors - they talk to you and explain what is happening. They sang to my father when they took care of him. His pain relief was carefully managed and he was made as comfortable as possible for his last few days. I cannot thank them enough. The place is brilliant.
A new generation of care homes.
This is a beautiful, extremely well run care home, more like a 5 star hotel. All the staff, including sales staff, reception, restaurant, cleaners and all the carers are all exceptionally caring and friendly, nothing is too much trouble. Mum loves it there!
Father came to Richmond Village Wood Norton for his end of life care, and from the moment he arrived, he was treated with dignity and respect, giving his family peace of mind at a difficult time. From my experience with the home over this period I am sure that our father got the very best of care that was to an extremely high standard. Thank you so much.
A beautifully appointed place, with plenty of quiet areas. Rooms are an adequate size and the wet room is excellent. Not long been open as a care home so it is difficult to judge how it would be when there are more residents. Plenty of activities on offer, if residents choose to join in. Bespoke training for specific illnesses, e.g. Parkinsons's would be beneficial. Everyone is very kind and helpful.
The home is new and shows quality. The staff have been carefully recruited and are all excellent. Mother-in-law is very well looked after. Highly recommended.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 April 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 28 July 2026Residential, nursing and dementia care beds available with ensuite facilities.
News (9) & Events (0)
- 03 Jul 2026
Residents at Richmond Villages Wood Norton recently came together for their annual summer fayre, celebrating the sunny weather whilst also raising over £650 for charity. In true summer fayre style,...
- 01 Jul 2026
Special Offer: Move into a selected Richmond Villages Wood Norton rental apartment and enjoy half-price rent for your first six months, giving you the perfect opportunity to experience our vibrant...
- 15 May 2026
Whether you're looking for short-term care for a friend or family member, or even a break for yourself, or if you're considering longer-term care but wish to trial a potentially...
There are no upcoming events for Bupa Wood Norton.
Awards / Recognitions (5)
- 31 Jan 2025Recipient: Richmond Villages
- 17 Nov 2023Recipient: Bupa Wood Norton
- 11 Oct 2023Recipient: Bupa Wood Norton
Accreditations
There are no accreditations posted yet for Bupa Wood Norton.
Meet the Team (5)

Hello, my name is James Culley I am the Village Manager. I have been with the team at Wood Norton since August 2023 and have been working within the health & social care sector for the last 23 years.
Wood Norton Care Home is a beautiful care home that is integrated into the lovely Richmond Village Wood Norton Community.
Please do not hesitate to get in touch should you have any questions about the Wood Norton Care Home.

Harry is the Deputy Village Manager/Head of Hospitality at Richmond Villages Wood Norton. Harry is responsible for the spa, restaurant and activities.

Tabitha Parkin-Lowe is the Domiciliary Care Manager

I have worked at Richmond Villages since March 2025, Head of Activities. My role is to ensure a variety of activities for the residents to participate in. These activities range from trip out, arts and crafts, interest groups and external entertainment. It is a very varied role and I work with a fantastic talented team.

Aimee is the Care Home Manager
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bupa Wood Norton to verify any information. View our terms and conditions. Bupa Wood Norton has an Enhanced Service -more info.