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Bupa Wood Norton

Evesham Road, Wood Norton, Evesham, Worcestershire WR11 4TY
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The love, care and support she was given was exceptionalLouise S(Daughter of Resident/Service User)
Bupa Wood Norton, Evesham
excellent facilities for residents.Susan M(Daughter of Resident/Service User)
Bupa Wood Norton, Evesham
All the staff were extremely helpful and welcomingJ O(Son of Resident/Service User)
Bupa Wood Norton, Evesham

Bupa Wood Norton Care Home is located within Richmond Villages Wood Norton, a vibrant retirement community located between Evesham and Pershore in Worcestershire. Nestled in the heart of the village, the beautifully presented 60-bed Bupa care home is close by to a range of state-of-the-art on site facilities not usually found in a care home.

You don't need Bupa health insurance to become a Richmond Villages resident.

The facilities include the...  

Care Provided by Bupa Wood Norton

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,650From £1,900
Residential Dementia CareFrom £1,790From £2,040
Nursing CareFrom £1,650From £1,900
Nursing Dementia CareFrom £1,918From £2,168

Contact Bupa Wood Norton to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Aimee Celik(Village Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019

Room Information

  • Single Rooms (60)

Visiting

  • Please report to reception and ask for a Sales Adviser if you would like to visit, please do call to book an appointment if possible.

Parking

  • As you drive up toward the village, Richmond Villages Wood Norton is on the right. Please turn left just after the small island to access the main courtyard. Please report to reception and park in the main courtyard.

Bupa Wood Norton Reviews (63)

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9.7

Bupa Wood Norton has a Review Score of 9.7 (9.731) out of 10, based on 18 reviews in the last 2 years. Over all time Bupa Wood Norton has 63 reviews.

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Showing 63 reviews matching selected criteria
Review from R J (Resident / Service User) published on 20 March 2024 Submitted via Postal Card
Overall Experience

I am very well looked after and happy.

Reply from Aimee Celik, Clinical Lead at Bupa Wood Norton

Thank you for your personal feedback; we are delighted that you feel happy at Wood Norton, and we will share this with our amazing team.

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Review from C T (Respite Resident) published on 24 January 2024 Submitted via Postal Card
Overall Experience

After an operation on my back in December I was discharged from hospital without a package. I was pleased with the respite I had. Staff were friendly and cheerful and all the staff were extremely helpful and caring. The care manager was also extremely helpful. The only criticism I have is the physiotherapy (probs because I was in Christmas and New Year) and difficulty in replacing any pills that had run out.

Reply from James Culley, Head of Care at Bupa Wood Norton

Many thanks for the kind words about your stay at Wood Norton, and the care you received from the care and support staff. I hope your stay aided for rehabilitation for your return home. Many Thanks again for the lovely words. James Culley - Head of Care

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Review from Ellie J (Daughter of Resident) published on 29 December 2023 Submitted via Website
Overall Experience
My Mum was extremely reluctant and very upset about having to go into a home, but the staff were amazing, and Mum eventually settled in, giving high praise for the care received and the wonderful accommodation.
She was only there for 7 weeks and sadly passed away a few days ago, but I know during her time there that the care was exceptional, the staff were so friendly, supportive, thoughtful, professional, brilliant!

A huge thank you to all the staff, care, cleaning, kitchen, reception and management. I was always made to feel very welcome when visiting, I will miss seeing them all (and the cups of tea). Thank you.

Reply from James Culley, Head of Care at Bupa Wood Norton

Thank you so much for the lovely review of Wood Norton Care Home. I am so pleased to read that the staff were able to provide wonderful and passionate care for Mum during her time at Wood Norton. We strive to deliver the best care and support to all of our residents and family members. Many Thanks again for your kind review. James Culley (Head of Care)

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Review from J O (Son of Resident) published on 30 October 2023 Submitted via Postal Card
Overall Experience
Rang the care home on Monday morning, and we were able to take Mum in the following day.
All the staff were extremely helpful and welcoming, and the whole process was made very easy.

A superb facility.

Reply from James Culley, Head of Care at Bupa Wood Norton

Thank you so much for the lovely review of Wood Norton Care Home. I am really pleased to see we were able to meet your expectations. We were all very fond of Mum during her respite stay with us. Please do not hesitate to contact us should you need any assistance in the future. Many Thanks again for the wonderful review.

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Review from Linda F (Daughter of Resident) published on 29 September 2023 Submitted via Postal Card
Overall Experience

The staff at Wood Norton have gone to great lengths to ensure that both my parents are happy and comfortable in their new home. I am very happy with the level of care they receive.

Reply from James Culley, Head of Care at Bupa Wood Norton

Many thanks for the lovely review of Wood Norton. We hope we have met your expectations and look forward to continuing to strive for excellence. Please do not hesitate to contact myself or the team for any further information. Many thanks again. James Culley (Head of Care).

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Review from Judy D (Daughter of Resident) published on 18 July 2023 Submitted via Postal Card
Overall Experience

My mum has been in Hanbury (of Richmond Villages) since May last year and it is good to know she is being looked after and is comfortable. She is safe and the staff always tell us what is going on. Very happy with the care.

Reply from Jack Phillpot, Marketing at Bupa Wood Norton

Thank you for your lovely review. We are really pleased that your mother has settled on Hanbury and that you feel she is well looked after!

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Review from C P (Niece of Resident) published on 30 May 2023 Submitted via Postal Card
Overall Experience

I have always found every member of staff to be willing to assist me or my aunt in all aspects of daily life at Wood Norton. A fantastic team in a superb setting. It is very comfortable to know that my aunt is in safe hands, receiving the care that enables her to make the most of every day. Well done, everybody.

Reply from Jack Phillpot, Marketing at Bupa Wood Norton

We are delighted that you feel your aunt is being cared for so well and have found the team so helpful here at Wood Norton. Thank you for such a wonderful review!

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Review from Karen B (Relative of Resident) published on 30 May 2023 Submitted via Postal Card
Overall Experience

My mother-in-law and Aunt have been in Wood Norton for over a year now, and in all that time, have been cared for extremely well. My aunt went there under palliative care. They have all worked wonders. Both residents are extremely happy and comfortable. As a family, it has given us peace of mind. Wood Norton is very welcoming and exceptionally clean! All members of staff are approachable and friendly.

Reply from Jack Phillpot, Marketing at Bupa Wood Norton

Thank you for your lovely review and kind words. All the team at Richmond Villages Wood Norton are so pleased that you feel your mother-in-law and aunt are being cared for so well!

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Review from Louise E (Daughter of Resident) published on 20 May 2023 Submitted via Website
Overall Experience
Upon my initial visit to determine suitability for my mum at Wood Norton, I found the staff to be helpful, answering all my questions, allaying any fears, and seeing how caring they were towards the residents was exemplary.
The admission process was made very simple and mum settled very easily into her well appointed, homely room.
From day one, the staff have been fantastic with mum, caring for her every need, finding out her likes/dislikes and even calling her by the name she likes.
I can only describe my experiences of the staff as being thoughtful, caring, patient, kind, attentive, professional and responsive.

Nothing has been a problem which has been a comfort for me due to living far away.

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Review from Claire H (Daughter of Resident) published on 24 February 2023 Submitted via Website
Overall Experience

After a year of declining health and a two-month stay in hospital, we, unfortunately, had to choose a nursing home for Dad and having been on Hanbury unit, Wood Norton, for seven months now, we can honestly say that we could not have chosen a better place. From our initial contact with the head of care, who was friendly, professional and understanding, we have continually felt reassured that Dad is being treated with dignity and compassion. He came to Wood Norton very reluctantly but we were very surprised how quickly he settled and this is very much down to the wonderful staff on Hanbury who have shown Dad nothing but kindness and care. Nothing ever feels like too much trouble for the staff and the resident's safety and well-being is clearly of utmost importance. The rooms are all spacious, light and tastefully decorated and kept very clean. It is a lovely place for us as a family to visit and we have always been made to feel very welcome. We would highly recommend it.

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Review from Jeannette P (Daughter of Resident) published on 7 September 2022 Submitted via Postal Card
Overall Experience
Our initial phone contact with your complex was polite, professional and reassuring. We needed a room at an hour's notice as my mum was being discharged unexpectedly.
She was admitted to your home upset, frail and after a week from hell.

She immediately relaxed and felt respected and safe. All the staff have been fabulous, kind and friendly. Mum is now going home after two weeks - confident, happy, walking well with a Zimmer frame but independently. As a family, we cannot thank you enough.

Reply from David Mclean, Customer Service Adviser at Bupa Wood Norton

Thank you for taking the time to leave your lovely review. We hope Richmond Villages Wood Norton Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like "kind" and "friendly" being used to describe our care. Hopefully, you will go away from this feeling like your mum received the best possible care.

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Review from Jean H (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card
Overall Experience

After several years of being cared for in her own home, Mum came to Wood Norton very much against her will. However, the kind caring and professional care she receives has won her over. Nothing is too much trouble for the lovely staff who spend one on one time with her and try to keep her engaged. I am kept up to date on her welfare and knowing she is so cared for has given me peace of mind. Mum is happy and content and now calls Wood Norton her home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Bupa Wood Norton

Thank you for taking the time to leave us a review. We are so happy to hear that knowing your Mum is being well cared for at Wood Norton is of comfort to you and that she now considers it her home. Thank you again for your kind words.

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Review from P M (Son of Resident) published on 22 April 2022 Submitted via Website
Overall Experience

I just wanted to express my sincerest thanks to the head of care, who welcomed my mum to Wood Norton at very short notice over the weekend. She was so very kind, understanding and welcoming. I really can’t praise her and the team highly enough and I know my mum is going to be well looked after.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Bupa Wood Norton

We really appreciate you taking the time to write this. We are glad to have been able to help on short notice, Thank you for choosing us to care for your mum.

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Review from Susan M (Daughter of Resident) published on 10 December 2021 Submitted via Website
Overall Experience
Thank you for looking after my mother in her final 98th year. You have been her home and extended family for a long time and we all appreciate the love, care and compassion you have given her. It was so nice for the family to be made welcome and given support in her final few days thank you. Will you please convey our thanks to all your staff on Hanbury and in particular those who were closest to her on a daily basis. We will all miss her dearly but have wonderful memories of a long happy life spent with her. She will be in our hearts forever.

I can wholly recommend Richmond Wood Norton for their kind helpful professional staff at all levels and the excellent facilities for residents.

Reply from Paul Brady, Village Manager at Bupa Wood Norton

Thank you so much for taking the time to leave this review and for recommending Richmond Wood Norton. We have an outstanding team of carers and I know they will be touched by your comments, I'm so pleased that we were able to support the family too, our warmest wishes go to you and your family.

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Review from P H (Daughter of Resident) published on 2 December 2021 Submitted via Website
Overall Experience

My mother was transferred to Richmond Wood Norton in February 2020 at the start of the Covid outbreak. I cannot express my gratitude enough to the Hanbury Team for the care and kindness shown to my mother - the video calls and ‘pod’ visits were invaluable during the Covid restricted visits.

Reply from Paul Brady, Village Manager at Bupa Wood Norton

Thank you very much for your kind words, we do have a wonderful team here and I know they will be so happy to hear that the video calls and pod visits made such a difference.

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Review from E C (Daughter of Resident) published on 3 June 2021 Submitted via Website
Overall Experience

It was with great sadness that we had to put my father into a care home but we needn’t have worried. He loves being at Wood Norton. Luckily he’d had some respite stays here and thoroughly enjoyed it. He feels like he’s living in a hotel and is very settled and content. The staff are lovely and go out of their way to accommodate him and our family in every way. The standard of care is excellent and the varied programme of activities is really engaging. He has been embraced with open arms and they go above and beyond to keep their residents both safe and happy. It’s a lovely place to visit too and we feel reassured each time we visit him or bring him back after a trip out. The manager and her staff on the care floor are dedicated and committed to ensuring the wellbeing of their residents and we cannot recommend it highly enough.

Reply from Paul Brady, Village Manager at Bupa Wood Norton

Thank you so much for such a glowing review of our wonderful care home. Your father is a lovely man and I know all the team are very fond of him, they will be thrilled to hear that you are so happy with the care they are providing. Thank you!

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Review from Barbara (Daughter of Resident) published on 25 May 2021 Submitted via Website
Overall Experience

My mother had a seven-week respite stay at Richmond Villages following a three-week stay in hospital and a week at a different care home. She was an extremely reluctant visitor but soon changed her mind when she received the friendliest and warmest welcome and realised that her needs no matter how big or small would be met. She was extremely weak when she arrived but despite Covid restrictions, her stay has been transformational. I cannot speak highly enough about all the staff from reception onwards. Her room on the Marlbrook Unit was spacious and light with an amazing wet room. The staff on the unit are a dedicated, caring, compassionate and extremely professional team who kept me up to date with Mum's progress. This is a luxurious establishment with a wide selection of rooms (my mother viewed 8 before deciding on her favourite!), amazing facilities, a very wide range of daily entertainment and delicious food. My mother made many friends and is looking forward to returning.

Reply from Paul Brady, Village Manager at Bupa Wood Norton

Thank you so much for your kind review, I know all the team will get immense satisfaction from your lovely comments, on behalf of all the team at Richmond Wood Norton, thank you!

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Review from Iain A (Son of Resident) published on 19 April 2021 Submitted via Website
Overall Experience

At Richmond Village Wood Norton, my mother was first of all in assisted living after finding that she was unable to live on her own any longer without some levels of support, and then later moved to full care towards the end of her life. She was very happy with the attention from all the staff from reception through to care staff to management at all stages and we were very happy too. The team were very responsive in meeting her gradually increasing needs, and keeping us informed. Nothing ever seemed too much trouble. The premises has amazing facilities which mum really enjoyed and she felt part of a community of residents to give her the social support she needed. Overall we are very happy with the standard of care and facilities that were available and offered.

Reply from Rob Pinsent, Head of Care at Bupa Wood Norton

Iain, thank you so much for your kind words, as you know your mum was hugely popular with us all at Wood Norton so they mean that extra something on this occasion. It's always satisfying when someone mentions the word 'community' in their review as this is what we work so hard to create within the Village, I'm glad it was so apparent! My warmest regards to you and your family.

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Review from Amanda E (Daughter of Resident) published on 25 March 2021 Submitted via Website
Overall Experience

Mum has been so happy living here since December 2019. Mum has moved between assisted living and now needing 24-hour end of life care. I cannot fault anything. The care is individualised. Nothing is too much trouble for anyone. Mum's face lights up when she sees the staff and counts them as her friends. They are interested in what mum has to say and what she needs. Richmond Wood Norton has allowed us as a family to be with mum all week since her health deteriorated which we are eternally grateful for. As a nurse myself I value giving kindness and dignity to patients, which is in abundance here from all the staff regardless of their role. The staff report they are well looked after by their leads which makes it such a happy place. The staff clearly love their jobs. Thank you for giving mum the most outstanding care at the end of her life.

Reply from Rob Pinsent, Head of Care at Bupa Wood Norton

Thank you so much for your comments; caring for your Mum has been an absolute pleasure for us all at Wood Norton. I'm delighted that the culture we work so hard to create has shone through! My warmest regards to you and your family.

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Review from Y R (Resident / Service User) published on 24 March 2021 Submitted via Postal Card
Overall Experience

My husband and I were resting after various dates in hospital with COVID. We're both in our 70's and our daughter couldn't have booked a better choice than Wood Norton. We were there for 4 weeks and all the carers (of whatever grade) treated us like family. Just wish we'd been there in normal times. Food good but sometimes lukewarm when it reached the furthest rooms.

Reply from Rob Pinsent, Head of Care at Bupa Wood Norton

I'm so pleased that Wood Norton was able to play a part in your recovery from Covid. When the pandemic is behind us please do come and spend a day as our guests and enjoy the spa and restaurant so you have had the 'whole' experience! Since your stay and feedback about the food temperature, we have...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 April 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 28 July 2026

Residential, nursing and dementia care beds available with ensuite facilities.

News (9) & Events (0)

News
  • 03 Jul 2026

    Residents at Richmond Villages Wood Norton recently came together for their annual summer fayre, celebrating the sunny weather whilst also raising over £650 for charity. In true summer fayre style,...

  • 01 Jul 2026

    Special Offer: Move into a selected Richmond Villages Wood Norton rental apartment and enjoy half-price rent for your first six months, giving you the perfect opportunity to experience our vibrant...

  • 15 May 2026

    Whether you're looking for short-term care for a friend or family member, or even a break for yourself, or if you're considering longer-term care but wish to trial a potentially...

Upcoming Events

There are no upcoming events for Bupa Wood Norton.

Awards / Recognitions (5)

  • 31 Jan 2025Recipient: Richmond Villages
  • 17 Nov 2023Recipient: Bupa Wood Norton
  • 11 Oct 2023Recipient: Bupa Wood Norton

Accreditations

There are no accreditations posted yet for Bupa Wood Norton.

Meet the Team (5)

James Culley
James CulleyJob Title:Village ManagerJoined: 2023

Hello, my name is James Culley I am the Village Manager. I have been with the team at Wood Norton since August 2023 and have been working within the health & social care sector for the last 23 years.

Wood Norton Care Home is a beautiful care home that is integrated into the lovely Richmond Village Wood Norton Community.

Please do not hesitate to get in touch should you have any questions about the Wood Norton Care Home.

Harry Shepherd
Harry ShepherdJob Title:Deputy Village Manager/Head of Hospitality

Harry is the Deputy Village Manager/Head of Hospitality at Richmond Villages Wood Norton. Harry is responsible for the spa, restaurant and activities.

Tabitha Parkin-Lowe
Tabitha Parkin-LoweJob Title:Domiciliary Care Manager

Tabitha Parkin-Lowe is the Domiciliary Care Manager

Louise Kitching
Louise KitchingJob Title:Head of ActivitiesJoined: 2025

I have worked at Richmond Villages since March 2025, Head of Activities. My role is to ensure a variety of activities for the residents to participate in. These activities range from trip out, arts and crafts, interest groups and external entertainment. It is a very varied role and I work with a fantastic talented team.

Aimee Celik
Aimee CelikJob Title:Care Home ManagerJoined: 2025

Aimee is the Care Home Manager

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