Bupa Wood Norton Care Home

My experience with the wonderful team on Hanbury care unit was such a positive one, despite the tragic circumstances, when my Mum spent four weeks there at the end of her life. I was anxious to find the best nursing home for her needs and know I absolutely made the right choice. I was impressed by the beautiful decor, cleanliness and fresh smell of the entire facility. The managers, nursing and care staff could not have been more attentive - checking on Mum and I frequently and showering her with love and kindness. The nurses were always willing to answer questions or address my concerns about her condition and they never made me feel like a nuisance. They spent time getting to know us and updated me daily on how she was doing. Mum could not talk but I knew from the way her face would light up with a big smile when she was with the staff that she felt safe and cared for. As she approached the very end of her life I was allowed to stay and the staff were so supportive and respectful. I 100% recommended them.

I am very well looked after and happy.

After an operation on my back in December I was discharged from hospital without a package. I was pleased with the respite I had. Staff were friendly and cheerful and all the staff were extremely helpful and caring. The care manager was also extremely helpful. The only criticism I have is the physiotherapy (probs because I was in Christmas and New Year) and difficulty in replacing any pills that had run out.

A huge thank you to all the staff, care, cleaning, kitchen, reception and management. I was always made to feel very welcome when visiting, I will miss seeing them all (and the cups of tea). Thank you.

A superb facility.

The staff at Wood Norton have gone to great lengths to ensure that both my parents are happy and comfortable in their new home. I am very happy with the level of care they receive.

My mum has been in Hanbury (of Richmond Villages) since May last year and it is good to know she is being looked after and is comfortable. She is safe and the staff always tell us what is going on. Very happy with the care.

I have always found every member of staff to be willing to assist me or my aunt in all aspects of daily life at Wood Norton. A fantastic team in a superb setting. It is very comfortable to know that my aunt is in safe hands, receiving the care that enables her to make the most of every day. Well done, everybody.

My mother-in-law and Aunt have been in Wood Norton for over a year now, and in all that time, have been cared for extremely well. My aunt went there under palliative care. They have all worked wonders. Both residents are extremely happy and comfortable. As a family, it has given us peace of mind. Wood Norton is very welcoming and exceptionally clean! All members of staff are approachable and friendly.

Nothing has been a problem which has been a comfort for me due to living far away.

After a year of declining health and a two-month stay in hospital, we, unfortunately, had to choose a nursing home for Dad and having been on Hanbury unit, Wood Norton, for seven months now, we can honestly say that we could not have chosen a better place. From our initial contact with the head of care, who was friendly, professional and understanding, we have continually felt reassured that Dad is being treated with dignity and compassion. He came to Wood Norton very reluctantly but we were very surprised how quickly he settled and this is very much down to the wonderful staff on Hanbury who have shown Dad nothing but kindness and care. Nothing ever feels like too much trouble for the staff and the resident's safety and well-being is clearly of utmost importance. The rooms are all spacious, light and tastefully decorated and kept very clean. It is a lovely place for us as a family to visit and we have always been made to feel very welcome. We would highly recommend it.

She immediately relaxed and felt respected and safe. All the staff have been fabulous, kind and friendly. Mum is now going home after two weeks - confident, happy, walking well with a Zimmer frame but independently. As a family, we cannot thank you enough.

After several years of being cared for in her own home, Mum came to Wood Norton very much against her will. However, the kind caring and professional care she receives has won her over. Nothing is too much trouble for the lovely staff who spend one on one time with her and try to keep her engaged. I am kept up to date on her welfare and knowing she is so cared for has given me peace of mind. Mum is happy and content and now calls Wood Norton her home.

I just wanted to express my sincerest thanks to the head of care, who welcomed my mum to Wood Norton at very short notice over the weekend. She was so very kind, understanding and welcoming. I really can’t praise her and the team highly enough and I know my mum is going to be well looked after.

I can wholly recommend Richmond Wood Norton for their kind helpful professional staff at all levels and the excellent facilities for residents.

My mother was transferred to Richmond Wood Norton in February 2020 at the start of the Covid outbreak. I cannot express my gratitude enough to the Hanbury Team for the care and kindness shown to my mother - the video calls and ‘pod’ visits were invaluable during the Covid restricted visits.

It was with great sadness that we had to put my father into a care home but we needn’t have worried. He loves being at Wood Norton. Luckily he’d had some respite stays here and thoroughly enjoyed it. He feels like he’s living in a hotel and is very settled and content. The staff are lovely and go out of their way to accommodate him and our family in every way. The standard of care is excellent and the varied programme of activities is really engaging. He has been embraced with open arms and they go above and beyond to keep their residents both safe and happy. It’s a lovely place to visit too and we feel reassured each time we visit him or bring him back after a trip out. The manager and her staff on the care floor are dedicated and committed to ensuring the wellbeing of their residents and we cannot recommend it highly enough.

My mother had a seven-week respite stay at Richmond Villages following a three-week stay in hospital and a week at a different care home. She was an extremely reluctant visitor but soon changed her mind when she received the friendliest and warmest welcome and realised that her needs no matter how big or small would be met. She was extremely weak when she arrived but despite Covid restrictions, her stay has been transformational. I cannot speak highly enough about all the staff from reception onwards. Her room on the Marlbrook Unit was spacious and light with an amazing wet room. The staff on the unit are a dedicated, caring, compassionate and extremely professional team who kept me up to date with Mum's progress. This is a luxurious establishment with a wide selection of rooms (my mother viewed 8 before deciding on her favourite!), amazing facilities, a very wide range of daily entertainment and delicious food. My mother made many friends and is looking forward to returning.

At Richmond Village Wood Norton, my mother was first of all in assisted living after finding that she was unable to live on her own any longer without some levels of support, and then later moved to full care towards the end of her life. She was very happy with the attention from all the staff from reception through to care staff to management at all stages and we were very happy too. The team were very responsive in meeting her gradually increasing needs, and keeping us informed. Nothing ever seemed too much trouble. The premises has amazing facilities which mum really enjoyed and she felt part of a community of residents to give her the social support she needed. Overall we are very happy with the standard of care and facilities that were available and offered.

Mum has been so happy living here since December 2019. Mum has moved between assisted living and now needing 24-hour end of life care. I cannot fault anything. The care is individualised. Nothing is too much trouble for anyone. Mum's face lights up when she sees the staff and counts them as her friends. They are interested in what mum has to say and what she needs. Richmond Wood Norton has allowed us as a family to be with mum all week since her health deteriorated which we are eternally grateful for. As a nurse myself I value giving kindness and dignity to patients, which is in abundance here from all the staff regardless of their role. The staff report they are well looked after by their leads which makes it such a happy place. The staff clearly love their jobs. Thank you for giving mum the most outstanding care at the end of her life.