
The love, care and support she was given was exceptionalLouise S(Daughter of Resident/Service User)

excellent facilities for residents.Susan M(Daughter of Resident/Service User)

All the staff were extremely helpful and welcomingJ O(Son of Resident/Service User)

The love, care and support she was given was exceptionalLouise S(Daughter of Resident/Service User)

excellent facilities for residents.Susan M(Daughter of Resident/Service User)

All the staff were extremely helpful and welcomingJ O(Son of Resident/Service User)

Bupa Wood Norton Care Home is located within Richmond Villages Wood Norton, a vibrant retirement community located between Evesham and Pershore in Worcestershire. Nestled in the heart of the village, the beautifully presented 60-bed Bupa care home is close by to a range of state-of-the-art on site facilities not usually found in a care home.
You don't need Bupa health insurance to become a Richmond Villages resident.
The facilities include the...
Care Provided by Bupa Wood Norton
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Bupa Wood Norton for full pricing details and T&Cs.
Contact Bupa Wood Norton to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Richmond Villages
- Private Owned
Person in charge
- Aimee Celik(Village Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2019
Room Information
- Single Rooms (60)
Visiting
- Please report to reception and ask for a Sales Adviser if you would like to visit, please do call to book an appointment if possible.
Parking
- As you drive up toward the village, Richmond Villages Wood Norton is on the right. Please turn left just after the small island to access the main courtyard. Please report to reception and park in the main courtyard.
Bupa Wood Norton Reviews (63)
Bupa Wood Norton has a Review Score of 9.7 (9.731) out of 10, based on 18 reviews in the last 2 years.
Over all time Bupa Wood Norton has 63 reviews.
I am very well looked after and happy.
Thank you for your personal feedback; we are delighted that you feel happy at Wood Norton, and we will share this with our amazing team.
After an operation on my back in December I was discharged from hospital without a package. I was pleased with the respite I had. Staff were friendly and cheerful and all the staff were extremely helpful and caring. The care manager was also extremely helpful. The only criticism I have is the physiotherapy (probs because I was in Christmas and New Year) and difficulty in replacing any pills that had run out.
Many thanks for the kind words about your stay at Wood Norton, and the care you received from the care and support staff. I hope your stay aided for rehabilitation for your return home. Many Thanks again for the lovely words. James Culley - Head of Care
She was only there for 7 weeks and sadly passed away a few days ago, but I know during her time there that the care was exceptional, the staff were so friendly, supportive, thoughtful, professional, brilliant!
A huge thank you to all the staff, care, cleaning, kitchen, reception and management. I was always made to feel very welcome when visiting, I will miss seeing them all (and the cups of tea). Thank you.
Thank you so much for the lovely review of Wood Norton Care Home. I am so pleased to read that the staff were able to provide wonderful and passionate care for Mum during her time at Wood Norton. We strive to deliver the best care and support to all of our residents and family members. Many Thanks again for your kind review. James Culley (Head of Care)
All the staff were extremely helpful and welcoming, and the whole process was made very easy.
A superb facility.
Thank you so much for the lovely review of Wood Norton Care Home. I am really pleased to see we were able to meet your expectations. We were all very fond of Mum during her respite stay with us. Please do not hesitate to contact us should you need any assistance in the future. Many Thanks again for the wonderful review.
The staff at Wood Norton have gone to great lengths to ensure that both my parents are happy and comfortable in their new home. I am very happy with the level of care they receive.
Many thanks for the lovely review of Wood Norton. We hope we have met your expectations and look forward to continuing to strive for excellence. Please do not hesitate to contact myself or the team for any further information. Many thanks again. James Culley (Head of Care).
My mum has been in Hanbury (of Richmond Villages) since May last year and it is good to know she is being looked after and is comfortable. She is safe and the staff always tell us what is going on. Very happy with the care.
Thank you for your lovely review. We are really pleased that your mother has settled on Hanbury and that you feel she is well looked after!
I have always found every member of staff to be willing to assist me or my aunt in all aspects of daily life at Wood Norton. A fantastic team in a superb setting. It is very comfortable to know that my aunt is in safe hands, receiving the care that enables her to make the most of every day. Well done, everybody.
We are delighted that you feel your aunt is being cared for so well and have found the team so helpful here at Wood Norton. Thank you for such a wonderful review!
My mother-in-law and Aunt have been in Wood Norton for over a year now, and in all that time, have been cared for extremely well. My aunt went there under palliative care. They have all worked wonders. Both residents are extremely happy and comfortable. As a family, it has given us peace of mind. Wood Norton is very welcoming and exceptionally clean! All members of staff are approachable and friendly.
Thank you for your lovely review and kind words. All the team at Richmond Villages Wood Norton are so pleased that you feel your mother-in-law and aunt are being cared for so well!
The admission process was made very simple and mum settled very easily into her well appointed, homely room.
From day one, the staff have been fantastic with mum, caring for her every need, finding out her likes/dislikes and even calling her by the name she likes.
I can only describe my experiences of the staff as being thoughtful, caring, patient, kind, attentive, professional and responsive.
Nothing has been a problem which has been a comfort for me due to living far away.
After a year of declining health and a two-month stay in hospital, we, unfortunately, had to choose a nursing home for Dad and having been on Hanbury unit, Wood Norton, for seven months now, we can honestly say that we could not have chosen a better place. From our initial contact with the head of care, who was friendly, professional and understanding, we have continually felt reassured that Dad is being treated with dignity and compassion. He came to Wood Norton very reluctantly but we were very surprised how quickly he settled and this is very much down to the wonderful staff on Hanbury who have shown Dad nothing but kindness and care. Nothing ever feels like too much trouble for the staff and the resident's safety and well-being is clearly of utmost importance. The rooms are all spacious, light and tastefully decorated and kept very clean. It is a lovely place for us as a family to visit and we have always been made to feel very welcome. We would highly recommend it.
She was admitted to your home upset, frail and after a week from hell.
She immediately relaxed and felt respected and safe. All the staff have been fabulous, kind and friendly. Mum is now going home after two weeks - confident, happy, walking well with a Zimmer frame but independently. As a family, we cannot thank you enough.
Thank you for taking the time to leave your lovely review. We hope Richmond Villages Wood Norton Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like "kind" and "friendly" being used to describe our care. Hopefully, you will go away from this feeling like your mum received the best possible care.
After several years of being cared for in her own home, Mum came to Wood Norton very much against her will. However, the kind caring and professional care she receives has won her over. Nothing is too much trouble for the lovely staff who spend one on one time with her and try to keep her engaged. I am kept up to date on her welfare and knowing she is so cared for has given me peace of mind. Mum is happy and content and now calls Wood Norton her home.
Thank you for taking the time to leave us a review. We are so happy to hear that knowing your Mum is being well cared for at Wood Norton is of comfort to you and that she now considers it her home. Thank you again for your kind words.
I just wanted to express my sincerest thanks to the head of care, who welcomed my mum to Wood Norton at very short notice over the weekend. She was so very kind, understanding and welcoming. I really can’t praise her and the team highly enough and I know my mum is going to be well looked after.
We really appreciate you taking the time to write this. We are glad to have been able to help on short notice, Thank you for choosing us to care for your mum.
I can wholly recommend Richmond Wood Norton for their kind helpful professional staff at all levels and the excellent facilities for residents.
Thank you so much for taking the time to leave this review and for recommending Richmond Wood Norton. We have an outstanding team of carers and I know they will be touched by your comments, I'm so pleased that we were able to support the family too, our warmest wishes go to you and your family.
My mother was transferred to Richmond Wood Norton in February 2020 at the start of the Covid outbreak. I cannot express my gratitude enough to the Hanbury Team for the care and kindness shown to my mother - the video calls and ‘pod’ visits were invaluable during the Covid restricted visits.
Thank you very much for your kind words, we do have a wonderful team here and I know they will be so happy to hear that the video calls and pod visits made such a difference.
It was with great sadness that we had to put my father into a care home but we needn’t have worried. He loves being at Wood Norton. Luckily he’d had some respite stays here and thoroughly enjoyed it. He feels like he’s living in a hotel and is very settled and content. The staff are lovely and go out of their way to accommodate him and our family in every way. The standard of care is excellent and the varied programme of activities is really engaging. He has been embraced with open arms and they go above and beyond to keep their residents both safe and happy. It’s a lovely place to visit too and we feel reassured each time we visit him or bring him back after a trip out. The manager and her staff on the care floor are dedicated and committed to ensuring the wellbeing of their residents and we cannot recommend it highly enough.
Thank you so much for such a glowing review of our wonderful care home. Your father is a lovely man and I know all the team are very fond of him, they will be thrilled to hear that you are so happy with the care they are providing. Thank you!
My mother had a seven-week respite stay at Richmond Villages following a three-week stay in hospital and a week at a different care home. She was an extremely reluctant visitor but soon changed her mind when she received the friendliest and warmest welcome and realised that her needs no matter how big or small would be met. She was extremely weak when she arrived but despite Covid restrictions, her stay has been transformational. I cannot speak highly enough about all the staff from reception onwards. Her room on the Marlbrook Unit was spacious and light with an amazing wet room. The staff on the unit are a dedicated, caring, compassionate and extremely professional team who kept me up to date with Mum's progress. This is a luxurious establishment with a wide selection of rooms (my mother viewed 8 before deciding on her favourite!), amazing facilities, a very wide range of daily entertainment and delicious food. My mother made many friends and is looking forward to returning.
Thank you so much for your kind review, I know all the team will get immense satisfaction from your lovely comments, on behalf of all the team at Richmond Wood Norton, thank you!
At Richmond Village Wood Norton, my mother was first of all in assisted living after finding that she was unable to live on her own any longer without some levels of support, and then later moved to full care towards the end of her life. She was very happy with the attention from all the staff from reception through to care staff to management at all stages and we were very happy too. The team were very responsive in meeting her gradually increasing needs, and keeping us informed. Nothing ever seemed too much trouble. The premises has amazing facilities which mum really enjoyed and she felt part of a community of residents to give her the social support she needed. Overall we are very happy with the standard of care and facilities that were available and offered.
Iain, thank you so much for your kind words, as you know your mum was hugely popular with us all at Wood Norton so they mean that extra something on this occasion. It's always satisfying when someone mentions the word 'community' in their review as this is what we work so hard to create within the Village, I'm glad it was so apparent! My warmest regards to you and your family.
Mum has been so happy living here since December 2019. Mum has moved between assisted living and now needing 24-hour end of life care. I cannot fault anything. The care is individualised. Nothing is too much trouble for anyone. Mum's face lights up when she sees the staff and counts them as her friends. They are interested in what mum has to say and what she needs. Richmond Wood Norton has allowed us as a family to be with mum all week since her health deteriorated which we are eternally grateful for. As a nurse myself I value giving kindness and dignity to patients, which is in abundance here from all the staff regardless of their role. The staff report they are well looked after by their leads which makes it such a happy place. The staff clearly love their jobs. Thank you for giving mum the most outstanding care at the end of her life.
Thank you so much for your comments; caring for your Mum has been an absolute pleasure for us all at Wood Norton. I'm delighted that the culture we work so hard to create has shone through! My warmest regards to you and your family.
My husband and I were resting after various dates in hospital with COVID. We're both in our 70's and our daughter couldn't have booked a better choice than Wood Norton. We were there for 4 weeks and all the carers (of whatever grade) treated us like family. Just wish we'd been there in normal times. Food good but sometimes lukewarm when it reached the furthest rooms.
I'm so pleased that Wood Norton was able to play a part in your recovery from Covid. When the pandemic is behind us please do come and spend a day as our guests and enjoy the spa and restaurant so you have had the 'whole' experience! Since your stay and feedback about the food temperature, we have...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 April 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 28 July 2026Residential, nursing and dementia care beds available with ensuite facilities.
News (9) & Events (0)
- 03 Jul 2026
Residents at Richmond Villages Wood Norton recently came together for their annual summer fayre, celebrating the sunny weather whilst also raising over £650 for charity. In true summer fayre style,...
- 01 Jul 2026
Special Offer: Move into a selected Richmond Villages Wood Norton rental apartment and enjoy half-price rent for your first six months, giving you the perfect opportunity to experience our vibrant...
- 15 May 2026
Whether you're looking for short-term care for a friend or family member, or even a break for yourself, or if you're considering longer-term care but wish to trial a potentially...
There are no upcoming events for Bupa Wood Norton.
Awards / Recognitions (5)
- 31 Jan 2025Recipient: Richmond Villages
- 17 Nov 2023Recipient: Bupa Wood Norton
- 11 Oct 2023Recipient: Bupa Wood Norton
Accreditations
There are no accreditations posted yet for Bupa Wood Norton.
Meet the Team (5)

Hello, my name is James Culley I am the Village Manager. I have been with the team at Wood Norton since August 2023 and have been working within the health & social care sector for the last 23 years.
Wood Norton Care Home is a beautiful care home that is integrated into the lovely Richmond Village Wood Norton Community.
Please do not hesitate to get in touch should you have any questions about the Wood Norton Care Home.

Harry is the Deputy Village Manager/Head of Hospitality at Richmond Villages Wood Norton. Harry is responsible for the spa, restaurant and activities.

Tabitha Parkin-Lowe is the Domiciliary Care Manager

I have worked at Richmond Villages since March 2025, Head of Activities. My role is to ensure a variety of activities for the residents to participate in. These activities range from trip out, arts and crafts, interest groups and external entertainment. It is a very varied role and I work with a fantastic talented team.

Aimee is the Care Home Manager
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bupa Wood Norton to verify any information. View our terms and conditions. Bupa Wood Norton has an Enhanced Service -more info.