
Warm and welcoming. Staff are kind, professional, polite and supportive.Pauline O(Daughter of Resident/Service User)



Warm and welcoming. Staff are kind, professional, polite and supportive.Pauline O(Daughter of Resident/Service User)



Heatherton House provides dementia care, residential accommodation, short respite stays and end of life support in Littleover.
The focus remains on delivering person-centred care in a respectful and homely environment. Experienced staff are available at all times to ensure comfort and reassurance.
Residents have access to a cinema suite, café-style lounge and hair salon, while bedrooms offer privacy through en-suite facilities and personalised décor.
Positioned close to Derby city centre, the home maintains landscaped outdoor areas and a structured programme of meaningful activities.
Care Provided by Heatherton House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Heatherton House for full pricing details and T&Cs.
Contact Heatherton House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Kate Day (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2023
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Parking
- Private Car Park on Site
Heatherton House Reviews (38)
Heatherton House has a Review Score of 8.8 (8.846) out of 10, based on 8 reviews in the last 2 years.
Over all time Heatherton House has 38 reviews.
From then on we have never looked back. Mum is now a fully-fledged resident. Mum has gone from being reclusive and almost giving up to engaging in most activities the home offers as well as enjoying completing jigsaws and going to the in-house cinema. Mum gained a healthy weight and enjoys having her hair cut and styled every week. Heatherton House feels like a big family now and a second home for me and my brother.
Thank you.
Thank you for taking the time to write a review of your experience with Heatherton House. What an amazing way to showcase positive outcomes for not only the residents but for their families too.
For a 2 week convalescence after a fall and new hip, this was a perfect temporary home where family and friends were welcomed warmly by staff. As they had vacancies it was simple to be accepted. Staff so responsive to all my needs, allowing me to become more independent after a few days. Cups of tea and reassurance during the night was no trouble. My room and en suite wet room was very comfortable, with housekeeping and laundry efficient and friendly. Reassuring to have medical support when needed, I felt secure and cared for. Meals were mostly excellent, with however a long wait when seated in the dining room for table service. Plates often cold so food cooled quickly. Generous cooked breakfasts available with a choice of lunch and tea on a good 4-week rota. Supper served too. We could eat in our room or the dining room. Fresh fruit served often. I'm unconvinced by the accuracy of sweets suitable for diabetics, but staff took care to help diabetics choose wisely. A genuine Thank you.
Thank you for taking the time to complete this review of your stay at Heatherton House. We will always welcome constructive feedback and certainly take on feedback so that we can enhance the dining experience. I will be sure to pass this information on to the catering staff as well as the care team for improvements. Wishing you good health for the future. Amanda
I am very happy with how Dad has settled into Heatherton House. The staff are warm and caring and the atmosphere relaxed. The home is spotlessly clean. The food is great, Dad looks forward to the freshly cooked meals, and there is a lot of variety. Residents are well looked after health-wise. Staff are great with medications, and attention paid to conditions such as diabetes and skin health. Dad always has a glass of water kept topped up in his room. The home runs regular social events and activities. The Christmas programme was amazing.
Thank you for taking the time to share your thoughts about Heatherton House and our staff team. So happy that Dad has settled into his new home and enjoyed the Christmas activity program.
My husband was in Heatherton House for a week's respite care, the first time he had been in anywhere. I went to look around and thought what a lovely place it was. It was easy to organise respite and the management was very thorough in their assessment process. I was able to take him to look around and the staff talked to him to make him feel comfortable about coming in. On the day he went in they took time to settle him as well as reassuring me. During his stay, I spoke to family and friends who had visited him. They were all really impressed with everything to do with the home. When I fetched him home it was easy to tell that he had enjoyed his stay and the staff had everything ready for me. I will definitely use Heatherton House when I go away again.
Thank you for spending the time to tell us about your husbands stay. We all really enjoyed having him here at Heatherton house and look forward to seeing him again soon.
She has settled in really well - the building and facilities are second to none and only exceed the great staff and care they provide.
A great decision for all involved.
Thank you for your kind review and glad you are happy with the service and facilities. I will pass your message onto the staff.
Fantastic care home. The mother-in-law is so happy here. The food is fantastic, staff are so caring and spend lots of time with the residents. The place is always spotless and the facilities are excellent. Mum loves the activities every day and is always included.
Thank you for your kind comments. We really appreciate your feedback and I am glad Mom is enjoying all the activities Heatherton House has to offer.
I enjoy living here, especially the trips upstairs to the sweet shop. The staff are friendly and make a good hot chocolate. After a spectacular fall at home resulted in me going to hospital, I felt scared to be alone so I made the decision to come into a care home.
Thank you for being a resident at Heatherton house, we hope that you continue to enjoy your stay with us and have many more hot chocolates.
I have always found the staff to be so welcoming and kind when I visited my mum and as a previous reviewer said, always ready to offer a hot drink on arrival. Mum thoroughly enjoyed her time at Heatherton House and was soon made to feel ‘one of the family’. Unfortunately, she recently became very poorly and had to be transferred to hospital. During that time the deputy care manager rang daily to ask how she was which was so thoughtful and really appreciated. Sadly Mum passed away in hospital but it’s a comfort to know that her time spent in the home was full of people who really cared, people who always went the ‘extra mile’ without being asked and always with a smile. I can only thank them all sincerely for their kindness to Mum and to our family, especially at this difficult time.
We pride ourselves on delivering exceptional care and with reviews like this, it certainly shows that we are on the right track. Take care.
They have lots of activities here and everyone is included
Would really recommend this place.
Thank you for your positive thoughts regarding Heatherton House. Staff appreciate your kind words and praise for what they do on a day-to-day basis.
From the first time I visited to view the home, all the staff have been extremely welcoming and friendly. They ensured everything was just as Mum and Dad wanted prior to them moving in and have continued to ensure it is like home-from-home for them. Nothing is too much trouble for the staff, and when any of the family visits, we are all made to feel very welcome!
Thank you all for ensuring that Mum and Dad can stay together. It is safe to say that they are in safe hands! I couldn’t ask for any more.
I'm glad that they are settling in well and we love having their four-legged companion too.
All the staff were so helpful they went above and beyond expectation. I cannot thank them enough for looking after my mum during respite. If the fees were lower I would like Mum to have stayed as a resident. The food was excellent, the rooms were clean. I loved everything. Nothing was too much trouble.
Thank you for your kind words, I will be sure to pass this onto the team at Heatherton House.
Mum had two weeks respite care in this brand new care home. The care and attention she received was first class, from her very thorough initial assessment to the daily care and attention she received, which included assistance with her mobility issues and excellent management of her diabetes. She enjoyed the excellent facilities, entertainment programme and had her hair and feet done whilst she was there. Without exception, the team members were lovely and very professional. They made me very welcome on my visits to Mum, and I was able to enjoy complimentary lunch with her.
Thank you for taking the time to complete a review of Heatherton House, I'm glad that you and your mom have had an amazing experience and had full use of the inclusive offer.
We went to Heatherton House to visit our friend and to celebrate her birthday. The staff were friendly, helpful and very welcoming throughout our visit and, more importantly, they clearly have an excellent relationship with our friend and went to great efforts to help her celebrate her birthday, which was lovely. Yes, the surroundings are lovely, and the facilities amazing, but as we all know, home is not just the bricks and mortar its how it feels and Heatherton House feels like home.
Kind Regards Amanda - Home manager
There was a very warm welcome and reassuring introduction to all the staff. Mum quickly settled in and the care team took the time to get to know her. Her hobbies, interest and dietary requirements are all cared for. Mum enjoys the menu variety and the activities offered and the luxurious but comfortable surroundings. The family are delighted with how well the move to Heatherton House went. We know mum is in good hands.
Thank you for sharing your experience, as part of our assessment process we like to get every detail right. This is without doubt a contributing factor to helping your loved one settle in. We will continue to build on those relationships and enhance the experience that we can offer at Heatherton House. Thank you, Amanda - Manager
My sister in Law has been part of the Heatherton House community since June. From the moment she arrived, the care has been outstanding. Nothing is too much trouble. Every member of staff has taken the time to introduce themselves and get to know her. That makes settling in so much easier and reassuring for her family. There are lots of activities to cater for every interest and family and friends are able to join in too. The food is delicious and my sister-in-law's dietary needs are never a problem. I can't recommend Heatherton House and the team enough. We are delighted with the friendliness and care.
Thank you for taking the time to share your thoughts.
This was Mum's first time in respite care. We visited a couple of times prior to the stay to familiarise her with her surroundings. The staff were welcoming and showed Mum the exciting facilities. She was able to choose her room which had a good view. The staff were really helpful, caring and always cheerful. They looked after Mum really well and helped her make decisions about food. The grounds were relaxing and she enjoyed her stay and seeing other people.
Thank you for your kind words, we are glad that Mum had a comfortable time with us and enjoyed our facilities. Look forward to seeing her again soon.
Mum was a resident for 3 weeks for convalescence after a spell in hospital. She made great progress and a lot of this was due to the care and encouragement of the staff. Every aspect of Heatherton House was of a high standard and Mum loved it!
Kind Regards Amanda (Home Manager)
I went to look at Heatherton House on 8/6/2023, the whole experience on entering the building to meeting the staff members was fantastic. I have been looking for the ‘right’ place for my mum for several months and I have viewed many places that specialise in Dementia. I wanted somewhere that felt like a family for her and it was very important that several aspects of care met our requirements. Our needs became more urgent with mum having a spell in hospital, having met with staff from Heatherton House my mum was welcomed into the Heatherton House family on 9/6/2023, today I settled her into her gorgeous room and I felt relieved and happy to be leaving her in the welcoming and capable hands of a lovely team. The facilities are second to none and having spent a few hours chatting to various members of staff today I am sure that my mum will have a truly fulfilling “next stage of her life”, I feel relieved to have found somewhere that I would also be happy to live in.
Thank you Nina for your kind words regarding Heatherton House staff team. I will be sure to pass your feedback onto the team and look forward to continuing our journey with you all.
Bed Vacancies
Please contact us for latest vacancies.
News (67) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Heatherton House.
Accreditations
There are no accreditations posted yet for Heatherton House.
Meet the Team (1)

I have worked in health care for around 17 years, gaining experience in community care, nursing care, and residential care. I have worked my way up from care assistant to registered manager, achieving my NVQ Level 5 along the way. I take pride in prioritising high-quality care and am committed to finding innovative ways to drive standards forward.
Outside of work, I am a devoted mother to three daughters. I love spending time with my family, whether that’s relaxing together watching a film or heading out for activities. My career in care has given me a deep appreciation for making meaningful memories with loved ones.
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