Savernake View Care Home

Priory Court, Salisbury Road, Marlborough SN8 4FE
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9.8 110 Reviews
  • Savernake View Care Home, Marlborough
Savernake View Care Home is a purpose-built home that opened in August 2016. Overlooking the Savernake Forest, Savernake View offers 24 hour residential, respite, dementia and nursing care for individuals living in Wiltshire. The highly-skilled team at Savernake View provide professional and compassionate care that is focused on the individual needs of every resident.

Residents at Savernake View benefit from access to a number of communal living areas including dining and living rooms, a café, a cinema, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room for celebrating special occasions. Savernake View also has a secure landscaped garden perfect for a morning stroll, some exercise or simply a cup of tea with a view! All residents at Savernake View have their own spacious and uniquely decorated bedroom with an en suite wetroom.
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Care Provided by Savernake View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Rachael Khan-Lowe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Savernake View Care Home Reviews (110)

9.8

Savernake View Care Home has a Review Score of 9.8 (9.793) out of 10, based on 41 reviews in the last 2 years.
Over all time Savernake View Care Home has 110 reviews.

Overall Experience
  • 87
  • 18
  • 4
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Date Published
  • 110
  • 6
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  • 41
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Reviewer Connection to Savernake View Care Home
  • 33
  • 20
  • 11
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  • 9
  • 5
  • 3
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  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 110, showing 101-110
Review from J Y (Daughter of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is lovely to spend some quality time with mum in a beautiful relaxed environment. All the staff are very friendly and always have time to chat to mum. She is kept busy joining in with all the activities provided, often going out in the minibus to the wildlife park, b&q and the pub. Mum is very well
cared for and is happy, the food is delicious, I occasionally have lunch with mum. Her bedroom is beautiful and all areas are spotless. Mum enjoys walking in the garden and chatting to her friends. If mum is happy, I'm happy. Mums new home is a lovely home.
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Review from Amanda S (Daughter of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been delighted with every aspect of the care and support at Savernake View.


All staff have shown a true professional approach at all times.


I feel I have always been able to discuss any concerns.


I would highly recommend Savernake View.

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Review from Trevor A (Resident) assisted by family/friend published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been very kind, helpful and supportive.


Nothing is too much trouble, I just ask.


Comfortable in every way.

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Review from Emily S (Friend of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care staff, wonderful. Lovely place to visit.
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Review from Eileen T (Sister of Resident) published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my brother and found all the staff very friendly and helpful. We were extremely well looked after while we were here with coffees, teas and cakes! Great.
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Review from John G (Brother of Resident) published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This is the first time I have visited my brother in the home. All the staff have been very polite, welcoming and helpful. The atmosphere in the home is lovely and he appears to be happy living here and his needs are being met. First impressions are great.
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Review from Jeanette H (Daughter of Resident) published on 3 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The warmth and caring approach that is shown by all the staff to both residents and family members is outstanding. My mother describes it as "being in heaven and living with a team of angels". Best described as professional care in a beautiful, friendly and clean environment where people are treated
with real dignity and respect. Highly recommend.
Reply from Cathy Fountain, Home Manager at Savernake View Care Home
Thank you for taking the time to review your experience at Savernake View. These are such kind words indeed and I will ensure feedback is given to the whole team! Best wishes, Cathy
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Review from Gail G (Wife of Resident) published on 2 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has only been in residence here for two weeks. It has been a hard time for the whole family. However, it has been made so much easier because he is happy, comfortable, healthy and stimulated. He says that the people are good here, there are lots of things to do and the food is excellent.
The rest of us have found the staff to be helpful, informative and supportive. The surroundings are lovely. What more can I say.
Reply from Sarah Jackca, Client Services Manager at Savernake View Care Home
Thank you so much for your kind comments. The whole team will be delighted to hear your feedback from your experience of Savernake View. Best wishes,
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Review from JR (Wife of Resident) published on 10 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression was very good. Standard of rooms, decor, furniture and fitting and spaciousness was excellent. On our initial meeting, my husband and I were introduced to the staff he would encounter during Respite care - we were delighted by the warmth and friendliness shown to us. This early impression
was amply justified by care throughout the fortnight spent in August and subsequent visits. The home is newly opened, so I had time to acquaint myself with the managerial staff who not only represent the excellent accommodation and services available at Savernake View Care Home also the ethos, together with personal enthusiasm to deliver and exceptional quality of care for patients with dementia. Activities will be organised and will be supported.
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Review from J D F (Daughter of Resident) published on 3 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing place, clean, bright and of high quality. The staff are wonderful and nothing is too much trouble. I cannot speak too highly about the care shown to my mother.
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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Savernake View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.793 for Savernake View Care Home is calculated as follows: ( (402 Excellents x 5) + (66 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 482 Ratings = 4.793
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Savernake View Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Rachael

Rachael Khan-Lowe

Job Title: Home Manager Joined: 2023

Hello, my name is Rachael Khan-Lowe, and I am the Home Manager here at Savernake View.


I have worked in care since 2015 after qualifying as a general nurse from Sheffield Hallam University. Since qualifying as a nurse, I have worked in various settings, including nursing homes, acute settings, primary care and within charities. I have recently completed a master’s degree in integrated health and social care to develop my leadership and management skills, which are essential parts of running a successful care home.


When I am not spending time with our residents and team, you will find me with my husband travelling around in our campervan exploring the local area. I was brought up in Yorkshire but lived in Nottingham until recently, and we are enjoying living in the beautiful Wiltshire countryside.

Robyn

Robyn Owen

Job Title: Client Services Manager Joined: 2023

Hello, my name is Robyn, and I am the Client Services Manager here at Savernake View.


I have been working in the care sector since October 2021. I really enjoy working here in Marlborough, and our residents and team members here at Savernake View are all incredibly friendly, welcoming and ready for a good laugh! In addition to this, we are really lucky to be here in Marlborough surrounded by a lovely local community.


Finding the right environment for yourself or a loved one’s future care can be a difficult and daunting choice, so it is my role to provide guidance and support throughout the process to ensure that you are fully informed ahead of any decision you may make.


The best way to find out more about the care we provide is to come and visit our beautiful home and experience it for yourself, during which time I will be able to discuss your requirements with you in more detail and answer any questions you may have concerning your circumstances. I would be delighted to show you around our home, and I hope to meet you in the very near future.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Savernake View Care Home to verify any information. View our terms and conditions. Savernake View Care Home has an Enhanced Service - more info.