Savernake View Care Home

Priory Court, Salisbury Road, Marlborough SN8 4FE

Savernake View Care Home, Marlborough, Wiltshire
Savernake View Care Home, Marlborough, Wiltshire
Savernake View Care Home, Marlborough, Wiltshire

Savernake View Care Home is a purpose-built home which opened in August 2016.

Overlooking the Savernake Forest and in a central location in Marlborough, the home offers 24-hour care for residential, nursing and dementia needs.

Savernake View is a home where hand-picked and highly-skilled staff provide compassionate care that is focused around the individual needs of each resident they look after.

The home benefits from a café, a private dining room for special occasions, fully accessible landscaped gardens and a cinema room amongst its many other features.

Group: Porthaven Care Homes

Person in charge: Catherine Fountain (Home Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 50+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Situated at the top of Priory Court, just off Salisbury Road.

Visiting:

Visitors welcome anytime

Parking:

On site parking available

Latest Care Quality Commission* Report on Savernake View Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Savernake View Care Home has a Review Score of 9.7 (9.682)

The Review Score of 9.7 (maximum of 10) for Savernake View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Savernake View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.901 for Savernake View Care Home is calculated as follows: ( (128 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 141 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.781 Points relating to the number of positive Reviews for Savernake View Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 10 Reviews ÷ 12.8 Target = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Savernake View Care Home?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Savernake View Care Home

  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My aunt entered Savernake View in early July to receive respite care for a month, staying in the nursing wing.
Within 3 weeks, the family could see an improvement in her, especially in her mobility.
She celebrated her 100th birthday after 3 weeks, and the staff all went out of their way to ensure that she had a memorable day.
She has since made the decision to become a permanent resident.

How likely would you be to recommend Savernake View Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

. Very good activities, activity centre, cinema - kept motivated.
. Good trips out.
. Staff have patience and persistence to make sure everything works well, from admin,
management, care staff and activity staff. All very polite.
. Rooms are neat, tidy, clean and fresh.

How likely would you be to recommend Savernake View Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

It is lovely to spend some quality time with mum in a beautiful relaxed environment. All the staff are very friendly and always have time to chat to mum. She is kept busy joining in with all the activities provided, often going out in the minibus to the wildlife park, b&q and the pub. Mum is very well cared for and is happy, the food is delicious, I occasionally have lunch with mum. Her bedroom is beautiful and all areas are spotless. Mum enjoys walking in the garden and chatting to her friends. If mum is happy, I'm happy. Mums new home is a lovely home.

How likely would you be to recommend Savernake View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone has been very kind, helpful and supportive.

Nothing is too much trouble, I just ask.

Comfortable in every way.

How likely would you be to recommend Savernake View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been delighted with every aspect of the care and support at Savernake View.

All staff have shown a true professional approach at all times.

I feel I have always been able to discuss any concerns.

I would highly recommend Savernake View.

How likely would you be to recommend Savernake View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care staff, wonderful. Lovely place to visit.

How likely would you be to recommend Savernake View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel very fortunate to have found a place for my husband at Savernake View. Generally the home itself and the care given here exceeded all my expectations. My husband settled in quickly and now feels very relaxed and comfortable. Another plus is that a similar level of care and concern is extended by all the staff to visiting relatives and friends who also are made to feel comfortable and welcome.

How likely would you be to recommend Savernake View Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Visited my brother and found all the staff very friendly and helpful. We were extremely well looked after while we were here with coffees, teas and cakes! Great.

How likely would you be to recommend Savernake View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Safety / Security: Excellent

This is the first time I have visited my brother in the home. All the staff have been very polite, welcoming and helpful. The atmosphere in the home is lovely and he appears to be happy living here and his needs are being met. First impressions are great.

How likely would you be to recommend Savernake View Care Home? Neither Unlikely or Likely

Average Rating: 

 4.5 out of 5

Cleanliness: Excellent

Staff: Good

The warmth and caring approach that is shown by all the staff to both residents and family members is outstanding. My mother describes it as "being in heaven and living with a team of angels". Best described as professional care in a beautiful, friendly and clean environment where people are treated with real dignity and respect. Highly recommend.

How likely would you be to recommend Savernake View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cathy Fountain, Home Manager at Savernake View Care Home responded to this review on 03 Jan 2017:

Thank you for taking the time to review your experience at Savernake View. These are such kind words indeed and I will ensure feedback is given to the whole team! Best wishes, Cathy

My husband has only been in residence here for two weeks. It has been a hard time for the whole family. However, it has been made so much easier because he is happy, comfortable, healthy and stimulated. He says that the people are good here, there are lots of things to do and the food is excellent. The rest of us have found the staff to be helpful, informative and supportive. The surroundings are lovely. What more can I say.

How likely would you be to recommend Savernake View Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sarah Jackca, Client Services Manager at Savernake View Care Home responded to this review on 02 Dec 2016:

Thank you so much for your kind comments. The whole team will be delighted to hear your feedback from your experience of Savernake View. Best wishes,

First impression was very good. Standard of rooms, decor, furniture and fitting and spaciousness was excellent. On our initial meeting, my husband and I were introduced to the staff he would encounter during Respite care - we were delighted by the warmth and friendliness shown to us. This early impression was amply justified by care throughout the fortnight spent in August and subsequent visits. The home is newly opened, so I had time to acquaint myself with the managerial staff who not only represent the excellent accommodation and services available at Savernake View Care Home also the ethos, together with personal enthusiasm to deliver and exceptional quality of care for patients with dementia. Activities will be organised and will be supported.

How likely would you be to recommend Savernake View Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An amazing place, clean, bright and of high quality. The staff are wonderful and nothing is too much trouble. I cannot speak too highly about the care shown to my mother.

How likely would you be to recommend Savernake View Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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