Savernake View Care Home

Overall, well looked after - standards very high.

A pleasant and friendly atmosphere and a change of scenery.

My sister is well cared for. The staff are friendly and easy to approach with suggestions for my sister's well being. Although the chef has many awards for food provided in this care home, I still believe that a week a month it would be nice to see plain and simple lunches provided as people in the over 60's bracket would love the menu to include simple, wholesome lunches like Lancashire hotpot, cottage pie, beef stew, shepherds pie and tomato or chicken soup, not all fancy stuff with courgettes, squash, celeriac, etc. Even the Sunday roast is jazzed up and the only time gravy is provided.

Mum is always very happy with the carer, as are we. Recently, when there was an outbreak of D and V, not only were we told about it quickly, her key worker took the trouble to call to let us know that Mum has made a full recovery from her symptoms.

Delay in getting up until nearly lunchtime - three times.

I had a nice rest.

As a care home it is very good. I was misled at my hospital who said it was for rehab, which was not the case but this was not the fault of Savernake. I was recovering from a hip replacement. I was not here long enough to comment on the activities.

My mother was a visitor for respite care for two weeks. Overall, we were satisfied with the home which is relatively new and seemed to be in excellent condition. The rooms appeared to be good and the general facilities impressive although COVID measures had obviously limited what could be achieved. The home had a pleasant garden although it is adjacent to a very noisy road which was an unwelcome addition to outdoor visits. My mother was especially impressed with the catering. The individual staff was always helpful, although we found that internal communication between the administrative and care staff was less impressive. This led to uncertainty regarding both visiting arrangements and care. Requests made to staff, including the general manager, were not passed on or actioned efficiently. To our regret and, despite repeated requests from family members, my mother received no bathing support during her two-week stay. We are unlikely to use this facility again.

Although initially difficult to book I needed a two-week stay after having had an operation. Once we were all organised I found Savernake View and its staff terrific. Everybody was helpful. The food was delicious. the bed, however, was very narrow and hard, but I loved my time there and they set me up beautifully.

I have had excellent service from all staff and would not hesitate to recommend Savernale View Care Home.

My mother is beautifully looked after and every consideration made for her wishes and well being. She has lie-ins when she wants, relishes the delicious three-course meals served so beautifully, enjoys films in the cinema, and simply sitting at the nurses' station chatting at any time of night or day. The team from carers and entertainment to reception are fully joined up and totally committed to the residents. It has been wonderful to visit and, over lockdown, zoom call my mother while knowing she is in the best possible care.

My mum entered Savernake View Care Home for 2 weeks respite care earlier this month. It was a very difficult decision to make but, as my father has been caring for my mum full time for 5 years, he was in desperate need of a well-earned break. My mum has very limited mobility, is in constant pain and, due to high doses of pain medication, has issues with short term memory. Unfortunately, due to Covid-19, we were not able to visit my mum as much as we would have liked but it was very reassuring to hear from her that she was receiving excellent care, her room was very comfortable and the food was of an excellent standard. We were able to have a visit with my mum in the garden which is a really beautiful and calming place for the residents to walk or relax. In my mum's words, "I cannot fault the place".

Very friendly staff, efficient administration, clean and welcoming. Couldn't go beyond reception, so can't comment on food etc. I was told how nice the staff were, and the room was nice.

Food is enticing for an older person with limited appetite.

My father has been in Savernake View since early July for end of life care with motor neurone disease. From the very first day, he has had excellent care. The staff are welcoming, friendly and approachable and have made a very distressing situation more bearable. My father always looks comfortable and clean and well looked after. The staff have also been super with my mother who has had to see her husband leave her side and be cared for by others. We are very happy and cannot fault Savernake View at all.

Without exception, the home's support and management staff too treated my husband, his relatives and friends with kindness and concern.

As good as can be under very difficult circumstances.

My mother has been a resident here for 2 years. She is well looked after and her care there had given the family peace of mind. We no longer have to worry about her. She gets family visits at least 3 times a week and we are always made very welcome by the staff who respond quickly to any concerns which we might raise.

Great to see the wider community e.g. Scouting groups, schools are actively encouraged, brought into the home to do activities with residents. Welcoming to everyone who visits residents.

My Mother had deteriorated to the extent that she needed full tie care quite rapidly. We viewed Savernake view Care Home and were very impressed. The care she received was wonderful - everyone was kind, interested and caring, treating her with dignity and compassion. Sadly, she only lived for a further 8 days, but the staff ensured that her death was pain-free and extremely peaceful. Thank you.