Savernake View Care Home

Priory Court, Salisbury Road, Marlborough SN8 4FE
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9.8 110 Reviews
  • Savernake View Care Home, Marlborough
Savernake View Care Home is a purpose-built home that opened in August 2016. Overlooking the Savernake Forest, Savernake View offers 24 hour residential, respite, dementia and nursing care for individuals living in Wiltshire. The highly-skilled team at Savernake View provide professional and compassionate care that is focused on the individual needs of every resident.

Residents at Savernake View benefit from access to a number of communal living areas including dining and living rooms, a café, a cinema, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room for celebrating special occasions. Savernake View also has a secure landscaped garden perfect for a morning stroll, some exercise or simply a cup of tea with a view! All residents at Savernake View have their own spacious and uniquely decorated bedroom with an en suite wetroom.
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Care Provided by Savernake View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Rachael Khan-Lowe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Savernake View Care Home Reviews (110)

9.8

Savernake View Care Home has a Review Score of 9.8 (9.793) out of 10, based on 41 reviews in the last 2 years.
Over all time Savernake View Care Home has 110 reviews.

Overall Experience
  • 87
  • 18
  • 4
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Date Published
  • 110
  • 6
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Reviewer Connection to Savernake View Care Home
  • 33
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  • 10
  • 9
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 110, showing 81-100
Review from C L (Respite Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although initially difficult to book I needed a two-week stay after having had an operation. Once we were all organised I found Savernake View and its staff terrific. Everybody was helpful. The food was delicious. the bed, however, was very narrow and hard, but I loved my time there and they set me
up beautifully.
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Review from M S (Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had excellent service from all staff and would not hesitate to recommend Savernale View Care Home.
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Review from Angie P (Daughter of Resident) published on 6 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is beautifully looked after and every consideration made for her wishes and well being. She has lie-ins when she wants, relishes the delicious three-course meals served so beautifully, enjoys films in the cinema, and simply sitting at the nurses' station chatting at any time of night or day.
The team from carers and entertainment to reception are fully joined up and totally committed to the residents. It has been wonderful to visit and, over lockdown, zoom call my mother while knowing she is in the best possible care.
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Review from Alana P (Daughter of Resident) published on 3 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum entered Savernake View Care Home for 2 weeks respite care earlier this month. It was a very difficult decision to make but, as my father has been caring for my mum full time for 5 years, he was in desperate need of a well-earned break. My mum has very limited mobility, is in constant pain and,
due to high doses of pain medication, has issues with short term memory. Unfortunately, due to Covid-19, we were not able to visit my mum as much as we would have liked but it was very reassuring to hear from her that she was receiving excellent care, her room was very comfortable and the food was of an excellent standard. We were able to have a visit with my mum in the garden which is a really beautiful and calming place for the residents to walk or relax. In my mum's words, "I cannot fault the place".
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Review from George W (Son-in-law of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly staff, efficient administration, clean and welcoming. Couldn't go beyond reception, so can't comment on food etc. I was told how nice the staff were, and the room was nice.
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Review from E H (Daughter of Resident) published on 21 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely building and garden. Staff are friendly and caring, activities are good for the brain and body.
Food is enticing for an older person with limited appetite.
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Review from Donna T (Daughter of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Savernake View since early July for end of life care with motor neurone disease. From the very first day, he has had excellent care. The staff are welcoming, friendly and approachable and have made a very distressing situation more bearable. My father always looks comfortable and
clean and well looked after. The staff have also been super with my mother who has had to see her husband leave her side and be cared for by others. We are very happy and cannot fault Savernake View at all.
Reply from Catherine Fountain, Home Manager at Savernake View Care Home
Thank you for your kind feedback. It makes all the wonderful work my team do worthwhile so thank you for taking the time to review your experience of our home. Warm wishes.
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Review from Christine R (Wife of Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care, compassion and empathy given and shown to my husband throughout his residency was outstanding, and especially so during the last months and days of his life. Nurses were always efficient, professional and pre-emptive.
Without exception, the home's support and management staff too
treated my husband, his relatives and friends with kindness and concern.
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Review from Doreen H (Wife of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As good as can be under very difficult circumstances.
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Review from S C (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for 2 years. She is well looked after and her care there had given the family peace of mind. We no longer have to worry about her. She gets family visits at least 3 times a week and we are always made very welcome by the staff who respond quickly to any concerns which
we might raise.
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Review from Donna K (Niece of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, caring and loving staff.
Great to see the wider community e.g. Scouting groups, schools are actively encouraged, brought into the home to do activities with residents. Welcoming to everyone who visits residents.
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Review from Vanessa R (Daughter of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother had deteriorated to the extent that she needed full tie care quite rapidly. We viewed Savernake view Care Home and were very impressed. The care she received was wonderful - everyone was kind, interested and caring, treating her with dignity and compassion. Sadly, she only lived for a further
8 days, but the staff ensured that her death was pain-free and extremely peaceful. Thank you.
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Review from S G (Power of Attorney of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Needs greater continuity of information/care from shift to shift.


Great building, very good environment for care.


Residents on dementia ward are really quite restricted in how far they can move (unattended). They are limited to 2 rooms and 40 metres of corridor. This is in no way stimulating and

whilst many are subject to DOLS, a larger and safe environment would be good, especially when taking into account gardens and ground floor reception room.
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Review from C M N (Sister of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have noticed sometimes that messages don't get passed on from one member of staff to another. I wish each client had a book in their room so their family can put down what they want to tell staff (or remind them), that would save walking around before they leave to say what's what. Why don't you have
a green small bin to put in dead flowers when family bring new in, then they can put it outside the client's door for emptying, or show family where the green bin is then they do it. It saves the smell in the client's bedroom.
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Review from Mary H (Wife of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Standard of care excellent.
Quality of accommodation excellent.
Quality and variety of food excellent.
Standard of cleanliness very good.
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Review from Neville M (Son of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first moment to the last the quality of service, care and welcome given to my mother during her convalescence at Savernake was excellent. She was very happy there and sorry to go home again as it felt like a holiday as well as being somewhere to recover after surgery.
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Review from Marie D (Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good generally.


Extra staff needed at times.

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Review from Elizabeth H (Respite Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfect.
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Review from L Y (Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An extremely pleasant and spoiling experience. I would suggest a tea and coffee trolley used in the mornings for distribution once in the morning instead of staff distributing individually. Needs to have air con or fan in the bathrooms and main bathroom shower hose is not long enough. Bathroom cabinet
needs to be repositioned. More shelving required in bathroom.
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Review from Victoria L (Daughter of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival one is met with smiles and often one offer a drink.
Help is always on hand if required but my mother is pleased that everyone always knocks on her door before entering. A very congenial atmosphere is always here.
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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Savernake View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.793 for Savernake View Care Home is calculated as follows: ( (402 Excellents x 5) + (66 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 482 Ratings = 4.793
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Savernake View Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Rachael

Rachael Khan-Lowe

Job Title: Home Manager Joined: 2023

Hello, my name is Rachael Khan-Lowe, and I am the Home Manager here at Savernake View.


I have worked in care since 2015 after qualifying as a general nurse from Sheffield Hallam University. Since qualifying as a nurse, I have worked in various settings, including nursing homes, acute settings, primary care and within charities. I have recently completed a master’s degree in integrated health and social care to develop my leadership and management skills, which are essential parts of running a successful care home.


When I am not spending time with our residents and team, you will find me with my husband travelling around in our campervan exploring the local area. I was brought up in Yorkshire but lived in Nottingham until recently, and we are enjoying living in the beautiful Wiltshire countryside.

Robyn

Robyn Owen

Job Title: Client Services Manager Joined: 2023

Hello, my name is Robyn, and I am the Client Services Manager here at Savernake View.


I have been working in the care sector since October 2021. I really enjoy working here in Marlborough, and our residents and team members here at Savernake View are all incredibly friendly, welcoming and ready for a good laugh! In addition to this, we are really lucky to be here in Marlborough surrounded by a lovely local community.


Finding the right environment for yourself or a loved one’s future care can be a difficult and daunting choice, so it is my role to provide guidance and support throughout the process to ensure that you are fully informed ahead of any decision you may make.


The best way to find out more about the care we provide is to come and visit our beautiful home and experience it for yourself, during which time I will be able to discuss your requirements with you in more detail and answer any questions you may have concerning your circumstances. I would be delighted to show you around our home, and I hope to meet you in the very near future.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Savernake View Care Home to verify any information. View our terms and conditions. Savernake View Care Home has an Enhanced Service - more info.