Savernake View Care Home

Priory Court, Salisbury Road, Marlborough SN8 4FE
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9.8 115 Reviews
  • Savernake View Care Home, Marlborough
Savernake View Care Home is a purpose-built home that opened in August 2016. Overlooking the Savernake Forest, Savernake View offers 24 hour residential, respite, dementia and nursing care for individuals living in Wiltshire. The highly-skilled team at Savernake View provide professional and compassionate care that is focused on the individual needs of every resident.

Residents at Savernake View benefit from access to a number of communal living areas including dining and living rooms, a café, a cinema, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room for celebrating special occasions. Savernake View also has a secure landscaped garden perfect for a morning stroll, some exercise or simply a cup of tea with a view! All residents at Savernake View have their own spacious and uniquely decorated bedroom with an en suite wetroom.
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Care Provided by Savernake View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Those care needs.

Contact Savernake View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Savernake View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rachael Khan-Lowe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Savernake View Care Home Reviews (115)

9.8

Savernake View Care Home has a Review Score of 9.8 (9.797) out of 10, based on 44 reviews in the last 2 years.
Over all time Savernake View Care Home has 115 reviews.

Overall Experience
  • 92
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  • 4
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Date Published
  • 115
  • 10
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Reviewer Connection to Savernake View Care Home
  • 37
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  • 9
  • 5
  • 3
  • 3
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Total of 115, showing 41-60
Review from Nicola C (Daughter of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the staff at Savernake View for the care they gave my Mother during her six months with you. Mum arrived to a lovely welcome, a room with a view, and flowers from the staff to greet her.
During her time she enjoyed her room and facilities, the well-kept garden and a great variety
of lovely home-cooked meals.
After some weeks I realised how she was getting to know the staff and they were getting to know her, this was lovely and gave me reassurance she wasn't lonely and had opportunities for friendships.
Towards the end of Mum's time with you the staff couldn't have been more supportive and open to our needs as a family, I was allowed open visiting and felt I was being looked after too! Mum said she felt very lucky to be with you and knew 'she was in the right place'. Thank you to you all.
Reply from Rachael, Home Manager at Savernake View Care HomeThank you so much for taking the time to review Savernake View. I will certainly pass on your thanks to our team. I am so happy that your mum felt lucky to be with us. It is an honour to be chosen to care for people, and I am always delighted to read that people have had such a great experience during their time with us.
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Review from Sylvia C (Wife of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
I chose this home for my husband because of good reviews. I visited him every day for 6 months. The care was not good. It was comfortable and there were individual kindnesses by individual members of the staff. The home has separate areas for dementia, nursing and residential residents but these are
not utilised well. Staff are not allocated to specific areas so they get to know a small group of residents but are rotated across the home with 60-plus residents. There is no continuity of care. Care plans are written but not read, and information is given but not shared. Only a few of the dozens of different carers made any real attempt to get to know him. On occasions, he was left all day without his teeth in or his glasses on. His position was not changed as frequently as needed and he died with bed sores. The ethos of this home is about presentation, not care. If your relative has high dependency needs I would not recommend this home.
Reply from Marketing Porthaven, Marketing Assistants at Savernake View Care HomeThank you for your feedback. We will be in touch to discuss this with you in due course.
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Review from R T (Husband of Resident) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife suffers from dementia and a lack of mobility and has been a resident of Savernake View, Marlborough for the past six months. To date, I have no reason to query anything about her overall well-being. I must thank everyone involved, management and staff, for the care and attention that is always
offered. As I have found on a couple of occasions, I will be notified immediately of any important concerns/updates regarding her day-to-day health. With all this in mind, I am more than happy to award an excellent rating.
As a result of my present visits, I must admit I have a somewhat limited knowledge of all the facilities and activities that are offered. I am sure I will discover a lot more on an ongoing basis.
I would particularly like to thank management and staff for the respect, kindness and friendship they always offer me. Upon leaving the home, I know for certain that I leave my wife in everybody's very capable hands.
Reply from Rachael, Home Manager at Savernake View Care HomeThank you so much for taking the time to write such a kind review of our Savernake View Care Home. I am so pleased that you have had a good experience of our home, and the kindness from our staff team. I know it is a hard decision to choose a care home for a loved one, and I am really pleased that you feel confident that your wife is well looked after with care and attention always offered.
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Review from D M (Resident) assisted by family/friend published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good experience.
Made to feel cared for.
Reply from Rachel Khan-Lowe, Home Manager at Savernake View Care HomeThank you for your kind review, and we are glad that you feel genuinely cared for; all the staff work hard to provide a home-from-home feel here at Savernake, and they will be pleased to know that this is appreciated.
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Review from E B (Niece of Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is so well looked after, beyond my expectations. She couldn't be any happier.
Reply from Rachel Khan-Lowe, Home Manager at Savernake View Care HomeYour lovely comments so concisely cover some of the key objectives we have in delivering the best in care and resident experience; that we truly look after our residents, aim to exceed their expectations and that of their families, and that the life that we provide leads to their real happiness. That we have done this for you and your aunt is so pleasing and the whole staff team will be grateful for your acknowledgement of their dedication and care. Thank you.
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Review from Donald K (Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything was first class, and all the staff were lovely.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care HomeThank you so much for your review. We are delighted that you received such a great experience of our home.
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Review from D W (Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful.
Reply from Rachael, Home Manager at Savernake View Care HomeThank you so much for your review. I am delighted that you found our team helpful.
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Review from Susie G (Respite Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father visited Savernake Care Home for two weeks as a respite package. The whole process was amazing, from booking, viewing, administration and attending. All of the team were incredible, I felt they really ‘loved’ my father and made him so welcome. The rooms were great, the food and activities all
superb. The care home manager was particularly excellent in settling Dad in and communicating with me. The care and fun my dad received exceeded all of my expectations. A fantastic caring team. Thank you from the bottom of my heart.
Reply from Rachael, Home Manager at Savernake View Care HomeThank you so much for taking the time to share your experience of Savernake View Care Home with us. We are delighted to hear about your positive impressions of our home during your father's respite stay. Our dedicated team strive to create a warm and welcoming environment for all of our residents and it is great to know that you felt that your father was genuinely cared for. We believe in providing the best possible care, and your kinds words mean the world to us.
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Review from S R (Respite Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfect location for my recovery. All my personal needs were met. The staff are professional, considerate, caring and respectful. An excellent environment for personal care to take place. I would strongly recommend this nursing home to anyone who required short or long term care.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care HomeThank you for such positive feedback - it was a pleasure to assist you with your recovery. We wish you all the best, and do come and visit us sometime!
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Review from Peter A (Husband of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has stayed for two weeks on two occasions. After each one she has left in tears, not on account of mistreatment (I hasten to add) but because she enjoyed it so much that she wanted to stay. Several features contributed to her enjoyment. The buildings are modern and nicely equipped. The arrangements
for visiting are welcoming and relaxed. The food and beverages are pleasant and well presented. But most of all, the staff are a delight, keen to please, and watchful. I think my wife is looking forward to her next visit more than she looked forward to coming home. Top marks all round.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care HomeIt is wonderful to hear that your wife had such a marvellous time with us, and your kind comments are greatly appreciated. You are both welcome back anytime!
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Review from A G (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent should be the lowest score for these staff who are all amazing, kind, caring and professional and going the extra thousand miles is the norm. While clean and well-kept, the rooms are impractical for such things as storing incontinence pads but are otherwise excellent. The overall layout shows
residents the dignity of hosting visitors which is amazing. The activities are normally excellent and inspiring but there have been staffing issues, despite this, they have been interesting and humorous.
Reply from Kelly Smith, Client Services Manager at Savernake View Care HomeThank you so much for your glowing review. I'll ensure I share the wonderful comments "Staff who are all amazing, kind, caring and professional and going the extra thousand miles is the norm" with the rest of the team. They will be thrilled!

The care and well-being of every resident are our number one priority and it is rewarding to have such positive feedback.
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Review from H M (Respite Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy and well. The staff are caring, the young ones especially. I want my next stay permanent.
Reply from Desireé Jooste, Home Manager at Savernake View Care HomeWe are absolutely delighted you have chosen to stay with us at Savernake View. I will be sure to pass on your wonderful comments to the wider team, as I know they will be extremely grateful!
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Review from Alison M (Daughter of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had dementia that deteriorated over the course of her stay at Savernake view, and unfortunately, it was during Covid. The staff are amazing, so caring and kind. Residents were treated with the utmost respect. My mother passed in November, and although end-of-life care for a dementia patient
is not what it should be (no fault of the staff), she was looked after with kindness right to the end. I would highly recommend this home. The manager is making fantastic changes, and she is also kind and caring.
Reply from Desireé Jooste, Home Manager at Savernake View Care HomeThank you so much for your glowing review, especially in such sad circumstances. Your mum is missed by all at Savernake View, and we thank you for entrusting us with her care.
I'll be sure to pass on your comments regarding "the staff are amazing, so caring and kind". Residents were treated with the utmost respect". The team pride themselves on delivering the highest standards of care, and I know they will be extremely grateful!
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Review from Christopher F (Nephew of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was a resident at Savernake View Care Home for a few days over six years until she died just before Christmas. She was a very challenging woman to care for, with extremely difficult eating issues and progressive blindness. Despite her often expressed lack of appreciation, the management, carers,
nursing and catering staff never gave up on giving he the highest standards of care and compassion in striving to make her life as comfortable as possible.
Reply from Desireé Jooste, Home Manager at Savernake View Care HomeThank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your aunt. She is missed by all at Savernake View.
The team will be delighted to hear you feel they delivered the highest standards of care and compassion in striving to make your aunt's life as comfortable as possible.
The care and well-being of every resident are our number one priority, and it is rewarding to have such positive feedback.
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Review from J A (Daughter of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We moved my mother to Savernake View after viewing many nursing homes caring for people with severe Dementia. We were very happy with the introduction to the home and were given all the information we needed. We felt the team were extremely welcoming and friendly. My mother has settled very well, and
the staff are very friendly and helpful towards her. We are very pleased with the home.
Reply from Desireé Jooste, Home Manager at Savernake View Care HomeThank you for your incredible comments and such high praise for the team. We're delighted your mum has settled in well at Savernake View, and thank you for entrusting us with her care. The care and well-being of every resident are our number one priority, and it is rewarding to have such positive feedback.
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Review from Audrey C (Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Naturally, I did not want to leave my London home, but being in Savernake compared to living in a hotel - extremely comfortable. Wonderful, hardworking and very friendly staff. Many amenities and activities. It is a delight to be a resident. Thank you all.
Reply from Desireé Jooste, Home Manager at Savernake View Care HomeWhat wonderful praise - thank you so much! I will be sure to share your feedback with my team. It is fantastic to hear that you are enjoying being part of the Savernake View family, and we certainly enjoy having you here.
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Review from David M (Son of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very kind and attentive. Extremely easy to arrange admission. Staff came out to the local hospital to assess and transfer arranged by them. All very smooth. Dad is doing very well now and has gone home; thanks to all.
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Review from James P (Friend of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having moved to Savernake View from the NHS hospital under palliative care, our dear friend was visibly more comfortable at Savernake Vire. Her short stay was made as supported as humanly possible by all staff.
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Review from S G (Friend of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even though my friend was at Savernake Vire for just one week before she died, I was so thrilled with the sensitivity of the staff. Would definatley recommend!
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Review from Jo Y (Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a resident for 4-years at Savernake View, and I enjoy my time here. I especially like my garden room and being in the garden. I like gardening and being part of the gardening club. I like the exercise classes, and hand pampering is one of my favourite things to do.
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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Savernake View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.797 for Savernake View Care Home is calculated as follows: ( (434 Excellents x 5) + (69 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 518 Ratings = 4.797
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Savernake View Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Rachael

Rachael Khan-Lowe

Job Title: Home Manager Joined: 2023

Hello, my name is Rachael Khan-Lowe, and I am the Home Manager here at Savernake View.


I have worked in care since 2015 after qualifying as a general nurse from Sheffield Hallam University. Since qualifying as a nurse, I have worked in various settings, including nursing homes, acute settings, primary care and within charities. I have recently completed a master’s degree in integrated health and social care to develop my leadership and management skills, which are essential parts of running a successful care home.


When I am not spending time with our residents and team, you will find me with my husband travelling around in our campervan exploring the local area. I was brought up in Yorkshire but lived in Nottingham until recently, and we are enjoying living in the beautiful Wiltshire countryside.

Robyn

Robyn Owen

Job Title: Client Services Manager Joined: 2023

Hello, my name is Robyn, and I am the Client Services Manager here at Savernake View.


I have been working in the care sector since October 2021. I really enjoy working here in Marlborough, and our residents and team members here at Savernake View are all incredibly friendly, welcoming and ready for a good laugh! In addition to this, we are really lucky to be here in Marlborough surrounded by a lovely local community.


Finding the right environment for yourself or a loved one’s future care can be a difficult and daunting choice, so it is my role to provide guidance and support throughout the process to ensure that you are fully informed ahead of any decision you may make.


The best way to find out more about the care we provide is to come and visit our beautiful home and experience it for yourself, during which time I will be able to discuss your requirements with you in more detail and answer any questions you may have concerning your circumstances. I would be delighted to show you around our home, and I hope to meet you in the very near future.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Savernake View Care Home to verify any information. View our terms and conditions. Savernake View Care Home has an Enhanced Service - more info.