Savernake View Care Home

Priory Court, Salisbury Road, Marlborough SN8 4FE
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9.8 110 Reviews
  • Savernake View Care Home, Marlborough
Savernake View Care Home is a purpose-built home that opened in August 2016. Overlooking the Savernake Forest, Savernake View offers 24 hour residential, respite, dementia and nursing care for individuals living in Wiltshire. The highly-skilled team at Savernake View provide professional and compassionate care that is focused on the individual needs of every resident.

Residents at Savernake View benefit from access to a number of communal living areas including dining and living rooms, a café, a cinema, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room for celebrating special occasions. Savernake View also has a secure landscaped garden perfect for a morning stroll, some exercise or simply a cup of tea with a view! All residents at Savernake View have their own spacious and uniquely decorated bedroom with an en suite wetroom.
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Care Provided by Savernake View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Rachael Khan-Lowe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Savernake View Care Home Reviews (110)

9.8

Savernake View Care Home has a Review Score of 9.8 (9.793) out of 10, based on 41 reviews in the last 2 years.
Over all time Savernake View Care Home has 110 reviews.

Overall Experience
  • 87
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  • 4
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Date Published
  • 110
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Reviewer Connection to Savernake View Care Home
  • 33
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  • 3
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Total of 110, showing 21-40
Review from Sarah W (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am absolutely thrilled with the care my parents receive at Savernake View Care Home. From the moment we arrived, the staff were warm, welcoming and genuinely invested in ensuring a smooth transition. The atmosphere is always bright and inviting, with a real sense of community among residents and staff.
The caregivers are incredibly compassionate, treating each resident with dignity, respect and kindness.
The facility itself is impeccably clean and well-maintained, offering a range of activities tailored to the interests and abilities of the residents. There is a perfect balance between social opportunities and quiet spaces, ensuring that everyone's needs are met.
What really sets Savernake View apart is the personalized approach to care. The staff take the time to get to know each resident individually, providing support that feels both professional and heartfelt. Communication is seamless and I always feel informed and involved in my loved one's care plan.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home
Thank you for taking a moment to leave us such a fantastic five-star review. It is great to hear that you are happy with all aspects of life at Savernake View and feel your loved one receives…read more
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Review from J S (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Savernake View Care Home for over 18 months where he receives diligent care, with patience and understanding. The medical support is also well managed and professional. My father does not walk so they provide modern equipment to move him around the room with access to a wheelchair when
necessary.
The home is jam packed with activities which adds a great atmosphere when residents get together almost everyday but there is no pressure to take part particularly as my father prefers mainly to stay in his room. Staff initiate dad's haircut and other personal services, keeping a close eye on his needs. The food is special, providing 3 course meals at lunch and dinner with options, from a professional in house kitchen. Dad is never hungry and visitors are spoilt with a range of homemade cakes.
The management, who are easily accessible, have responded quickly to any issues or requests and try hard to make the experience pleasant as dad is a reluctant but pragmatic resident.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home
What a brilliant review - thank you! It is our goal to provide for every one of our residents' needs, whether they be social, physical or mental, so I am glad to hear all aspects of your dad's care…read more
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Review from Ray C (Husband of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has now been in Savernake View in Marlborough for 4 months. We looked at several homes and Savernake View stood out head and shoulders above the others, so this was the one we chose and we were certainly glad we made the choice! The staff are excellent - caring and friendly, treating the residents
with dignity and respect. There are lots of activities to get involved with and trips out in the mini-bus which all enjoy. The residents are encouraged to be with the others as much as possible, so they make friends and enjoy each others' stories!
And then there's the meals! All delicious and individual tastes are catered for as much as possible. Plenty of hot and cold drinks and home-made cakes throughout the day, all help to make this truly a home-from-home!
All in all, a real blessing for my wife, and it's lovely to know she is in good hands!
So, well done, Savernake View - onwards and upwards!
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home
It is a joy to hear your wife is happy at Savernake View and that you are both confident you made the right choice with us.
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Review from J L (Relative of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Savernake View Care Home is an excellent care home. The home is very well led. The staff are well trained and unfailingly friendly, providing empathetic and professional care. The food is varied and appetising. There is a diverse range of activities for residents every morning and afternoon. Family
members are made to feel most welcome, with unrestricted visiting hours and excellent communication as care needs evolve and change.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home
Thank you for taking a moment to leave us a review. It is great to hear you feel welcome in our home.
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Review from Julia M (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After one visit we moved both my parents into Savernake Care Home in September 24. The Deputy Manager also came for a home visit to meet my parents, put them at ease, and understand their needs prior to their move which went very well. My expectations have been exceeded on every level. All the staff
are warm, welcoming, super helpful, and very kind. The facilities are clean and attractive and the various sitting areas/rooms are really enjoyed by them, with my mum really enjoying their library. There are so many activities and so much going on and the food choices are amazing. Any queries I have with either the management or nursing staff are dealt with quickly and kindly. My brother and I are so pleased they made the move.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home
I am overjoyed to hear we have exceeded your expectations and that your parents are enjoying life at Savernake View.
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Review from M W (Respite Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One of the best care homes I used, with 5-star food, and really good staff. Can't say I like being away from home but it was very good.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home
We appreciate being away from home, which can be unsettling, so I am glad to hear that your stay with us was enjoyable. Please know that you are always welcome at Savernake View should you wish to…read more
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Review from Claire F (Next of Kin) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my Mum has been at Savernake Care Home, she has received excellent care. The care staff are always very friendly and respond to requests very promptly. The admin and management side are always very pleasant and respond to telephone calls and requests very quickly too.
My Mum's needs have been
well accommodated and I have been very impressed with the care overall. My Mum also seems to be happy there and enjoys her visits from the PAT dogs.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home
Thank you for your feedback. It is fantastic to hear your mum has settled well into life at Savernake View.
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Review from B S (Daughter of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted my mother has joined Savernake View Care Home. She has dementia and can no longer manage at home. The staff are simply amazing so gentle and kind but full of fun not only to Mum but also to her family. It's a difficult decision to make to give care of a parent to someone else but I've
found everyone I've spoken to had time to listen and be supportive of a wonderful team. The range of activities and outings is great I can hardly keep up! Finally not to mention the wonderful catering crew just delicious! Many thanks to all.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home
Thank you for taking a moment to leave such positive feedback. As you mentioned, it is a hard decision to move a loved one into a care home, so I am glad to hear our team has been reassuring…read more
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Review from A N (Daughter of Resident) published on 6 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is happy. This is our top priority. She says the carers are lovely. The staff are caring, responsive, and understanding to residents and their families. The home provides a range of activities. There is always something going on to interest Mum.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home
It is great to hear that your mum is happy living with us at Savernake View and is taking advantage of the range of activities on offer in our home.
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Review from R A (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received fabulous nursing and care at Savernake View. Her room was lovely, the communal areas were of the highest quality and the staff (care staff, admin and nursing) were exceptional. After years of live-in care at home, it was a big change, but definitely a change for the better. Whilst
Savernake View is a higher cost than some other care homes, the difference is definitely worth it. Mum's needs were always met, and the family felt Mum was exceptionally well cared for.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home
Thank you for taking a moment to leave us such a heartfelt review. It was a pleasure and an honour to care for your wonderful mother, and I am glad to hear you and your family were happy with the care…read more
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Review from Sarah H (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff are caring and communicative with both me and my mum.
They are patient and flexible to my mother's needs and the home as a whole has accommodated my mum's needs and financial situation to allow her to continue to stay in her new home.
Thank you all.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home
I am glad to hear we have been able to make things a bit easier for you and your mum and that you feel she is being well-cared for and having her needs met.
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Review from Jonathan G (Son of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Residents well cared for! All seem very happy. Activities need looking at although it's hard to keep them happy at the same time. Laundry improved and food wonderful. Gardens well maintained. Staff very friendly and compassionate.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home
Thank you for your feedback. I am glad to hear you are happy with most aspects of our home, and I will be sure to take your comment about our activities schedule into consideration.
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Review from Vivien S (Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been happy here and very well cared for. The premises, the staff, the gardens and the food, are all first-class.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home
I am glad to hear you are happy at Savernake View. It is a joy to have you with us!
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Review from Nic H (Son of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
To all the Team at Savernake View, thank you for your continued care of mum. It is a huge reassurance to know that she is being looked after and is safe. The understanding of mum's needs and then tailoring the care to those needs means that mum is engaged, included, challenged and ultimately happy.
The variety of entertainment/activities provided including external trips really helps with this. Mum enjoys the company of the other residents and there are plenty of opportunities to spend time with them, but also has the option of her own space in her lovely room with a view over the beautiful gardens. Whenever I visit, I can always find a quiet place to sit and chat with mum and enjoy a coffee and a slice (or two) of homemade cake. The whole experience is very good including the friendly and interested staff. Thank you again for all you do.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home
Thank you for your kind feedback. I am glad to hear your mum enjoys taking advantage of all on offer here at Savernake View and that you have a good time when visiting us.
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Review from J K (Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I entered the care home to get treatment following a brief hospital stay for a major neck injury. I received all the necessary medical care, including the daily fitting of the neck brace. In addition, the general welcome and attention was exemplary.
Reply from Rachael Khan-Lowe, Home Manager at Savernake View Care Home
Thank you so much for taking the time to leave us a review of the care you received whilst staying with us at Savernake View. I am so pleased you felt welcomed and that the team's attention was…read more
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Review from Nicola C (Daughter of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the staff at Savernake View for the care they gave my Mother during her six months with you. Mum arrived to a lovely welcome, a room with a view, and flowers from the staff to greet her.
During her time she enjoyed her room and facilities, the well-kept garden and a great variety
of lovely home-cooked meals.
After some weeks I realised how she was getting to know the staff and they were getting to know her, this was lovely and gave me reassurance she wasn't lonely and had opportunities for friendships.
Towards the end of Mum's time with you the staff couldn't have been more supportive and open to our needs as a family, I was allowed open visiting and felt I was being looked after too! Mum said she felt very lucky to be with you and knew 'she was in the right place'. Thank you to you all.
Reply from Rachael, Home Manager at Savernake View Care Home
Thank you so much for taking the time to review Savernake View. I will certainly pass on your thanks to our team. I am so happy that your mum felt lucky to be with us. It is an honour to be chosen to…read more
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Review from Sylvia C (Wife of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
I chose this home for my husband because of good reviews. I visited him every day for 6 months. The care was not good. It was comfortable and there were individual kindnesses by individual members of the staff. The home has separate areas for dementia, nursing and residential residents but these are
not utilised well. Staff are not allocated to specific areas so they get to know a small group of residents but are rotated across the home with 60-plus residents. There is no continuity of care. Care plans are written but not read, and information is given but not shared. Only a few of the dozens of different carers made any real attempt to get to know him. On occasions, he was left all day without his teeth in or his glasses on. His position was not changed as frequently as needed and he died with bed sores. The ethos of this home is about presentation, not care. If your relative has high dependency needs I would not recommend this home.
Reply from Marketing Porthaven, Marketing Assistants at Savernake View Care Home
Thank you for your feedback. We will be in touch to discuss this with you in due course.
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Review from R T (Husband of Resident) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife suffers from dementia and a lack of mobility and has been a resident of Savernake View, Marlborough for the past six months. To date, I have no reason to query anything about her overall well-being. I must thank everyone involved, management and staff, for the care and attention that is always
offered. As I have found on a couple of occasions, I will be notified immediately of any important concerns/updates regarding her day-to-day health. With all this in mind, I am more than happy to award an excellent rating.
As a result of my present visits, I must admit I have a somewhat limited knowledge of all the facilities and activities that are offered. I am sure I will discover a lot more on an ongoing basis.
I would particularly like to thank management and staff for the respect, kindness and friendship they always offer me. Upon leaving the home, I know for certain that I leave my wife in everybody's very capable hands.
Reply from Rachael, Home Manager at Savernake View Care Home
Thank you so much for taking the time to write such a kind review of our Savernake View Care Home. I am so pleased that you have had a good experience of our home, and the kindness from our staff…read more
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Review from D M (Resident) assisted by family/friend published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good experience.
Made to feel cared for.
Reply from Rachel Khan-Lowe, Home Manager at Savernake View Care Home
Thank you for your kind review, and we are glad that you feel genuinely cared for; all the staff work hard to provide a home-from-home feel here at Savernake, and they will be pleased to know that…read more
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Review from E B (Niece of Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is so well looked after, beyond my expectations. She couldn't be any happier.
Reply from Rachel Khan-Lowe, Home Manager at Savernake View Care Home
Your lovely comments so concisely cover some of the key objectives we have in delivering the best in care and resident experience; that we truly look after our residents, aim to exceed their…read more
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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Savernake View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.793 for Savernake View Care Home is calculated as follows: ( (402 Excellents x 5) + (66 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 482 Ratings = 4.793
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Savernake View Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Rachael

Rachael Khan-Lowe

Job Title: Home Manager Joined: 2023

Hello, my name is Rachael Khan-Lowe, and I am the Home Manager here at Savernake View.


I have worked in care since 2015 after qualifying as a general nurse from Sheffield Hallam University. Since qualifying as a nurse, I have worked in various settings, including nursing homes, acute settings, primary care and within charities. I have recently completed a master’s degree in integrated health and social care to develop my leadership and management skills, which are essential parts of running a successful care home.


When I am not spending time with our residents and team, you will find me with my husband travelling around in our campervan exploring the local area. I was brought up in Yorkshire but lived in Nottingham until recently, and we are enjoying living in the beautiful Wiltshire countryside.

Robyn

Robyn Owen

Job Title: Client Services Manager Joined: 2023

Hello, my name is Robyn, and I am the Client Services Manager here at Savernake View.


I have been working in the care sector since October 2021. I really enjoy working here in Marlborough, and our residents and team members here at Savernake View are all incredibly friendly, welcoming and ready for a good laugh! In addition to this, we are really lucky to be here in Marlborough surrounded by a lovely local community.


Finding the right environment for yourself or a loved one’s future care can be a difficult and daunting choice, so it is my role to provide guidance and support throughout the process to ensure that you are fully informed ahead of any decision you may make.


The best way to find out more about the care we provide is to come and visit our beautiful home and experience it for yourself, during which time I will be able to discuss your requirements with you in more detail and answer any questions you may have concerning your circumstances. I would be delighted to show you around our home, and I hope to meet you in the very near future.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Savernake View Care Home to verify any information. View our terms and conditions. Savernake View Care Home has an Enhanced Service - more info.