Savernake View Care Home

Priory Court, Salisbury Road, Marlborough SN8 4FE
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9.8 110 Reviews
  • Savernake View Care Home, Marlborough
Savernake View Care Home is a purpose-built home that opened in August 2016. Overlooking the Savernake Forest, Savernake View offers 24 hour residential, respite, dementia and nursing care for individuals living in Wiltshire. The highly-skilled team at Savernake View provide professional and compassionate care that is focused on the individual needs of every resident.

Residents at Savernake View benefit from access to a number of communal living areas including dining and living rooms, a café, a cinema, a hairdressing and nail salon, a dedicated activities and wellbeing room and a private dining room for celebrating special occasions. Savernake View also has a secure landscaped garden perfect for a morning stroll, some exercise or simply a cup of tea with a view! All residents at Savernake View have their own spacious and uniquely decorated bedroom with an en suite wetroom.
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Care Provided by Savernake View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Rachael Khan-Lowe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Savernake View Care Home Reviews (110)

9.8

Savernake View Care Home has a Review Score of 9.8 (9.793) out of 10, based on 41 reviews in the last 2 years.
Over all time Savernake View Care Home has 110 reviews.

Overall Experience
  • 87
  • 18
  • 4
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Date Published
  • 110
  • 6
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  • 41
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Reviewer Connection to Savernake View Care Home
  • 33
  • 20
  • 11
  • 10
  • 9
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 110, showing 61-80
Review from Christine F (Relative of Resident) published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband's aunt has been a resident in Savernake View from the time it opened. We recognise that her needs are complex, but her wishes are always considered. Moreover, management and staff in all areas are always willing to take the time to discuss her needs with us. As Visitors to Savernake View,
we are delightedly the friendly greeting we receive.
Reply from Desireé Jooste, Home Manager at Savernake View Care Home
Thank you so much for your positive review. This will mean such a lot to the whole team. I will make sure that the review is being shared with them.
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Review from Janet M (Daughter of Resident) published on 23 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a full-time resident since August 2021; she is settled and well cared for.
It is very clean and well maintained, even though it was difficult for them during Covid.
The staff are always friendly and helpful and will always call if there is a problem.
Reply from Desireé Jooste, Home Manager at Savernake View Care Home
Thank you so much for taking the time to complete such a glowing review; we highly appreciated your feedback, and it shall be shared with the team here at Savernake View.
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Review from Amy B (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Despite challenges with current circumstances, all staff have been extremely helpful and kind. We are very grateful for their hard work and dedication, especially the way the permanent staff are, their kindness and ability to work with agency staff and still maintain a high standard.
Reply from Desireé Jooste, Home Manager at Savernake View Care Home
Thank you for your kind comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
Desireé Jooste
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Review from W M (Nephew of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care my aunt receives. The home always contacts myself or my sister if there are any problems.
Reply from Kelly Smith, Client Services Manager at Savernake View Care Home
Thank you for your kind review. It's great to see how well your aunt has settled in at Savernake View and is now part of our extended family here.

Warm regards
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Review from David F (Husband of Resident) published on 9 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife spent over a year at Savernake View Care Home. Her condition meant that she was a high dependency resident requiring one to one nursing care.
The reception staff were professional and welcoming whilst dealing with the Covid testing restrictions etc.
The care and nursing staff were excellent
when it came to my wife's care. Quite often, Savernake staff were supplemented with agency staff, which were well briefed as to my wife's requirements and care.
There were occasions when my wife had a fall and needed paramedic attention, I was kept informed at all times.
In the last few weeks, before my wife passed away, I was allowed to visit when I wished, despite Covid restriction. In fact, I was able to be with her as she passed; this was a great comfort to me. The staff were very supportive at this time, and every care was taken with my wife.
The lounge areas are furnished to a high standard, and the facilities are excellent. Resident's rooms are spacious and well equipped. A very impressive care home.
Reply from Kelly Smith, Client Services Manager at Savernake View Care Home
Thank you for your kind review David, I and many other staff and residents too, were very fond of your wife.
I shall certainly miss seeing that beaming smile daily she always gave and not to…read more
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Review from Enid L (Resident) published on 29 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my third visit. I came here three years ago following an unheralded heart attack. Soon after discharge, I developed Colo-rectal problems, and following appropriate surgery, I returned here for two weeks. This visit (respite care and two weeks) following further Angioplasty. I am learning basic
words in Romanian!
Reply from Anita Moore, Home Manager at Savernake View Care Home
Thank you for taking the time to complete a review of our home. It's a pleasure taking care of you. I will ensure the whole team get to see your kind comments, thank you so much.
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Review from Elizabeth C (Resident) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Thank you all for your kind care. I am so grateful to be here.
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Review from J T (Resident) published on 14 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very friendly and helpful.
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Review from David F (Partner of Resident) published on 22 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Whilst the care that my wife received during her time with you from 13. 01. 21 – 8. 5. 21 was very good and exactly as promoted in your brochures.
The care that she and I received from your whole team during her final week from 9th May to her passing on Saturday evening 15th May was absolutely beyond
anything that could be expected; they were utterly professional, but at the same time, kindness itself to us both.
Do please pass this to all departments, I really don’t want to want to mention one particular name because we were literally surrounded by warmth and care by everybody we came in to contact with.
I will be writing to the CQC to bring to their attention the excellence of care my wife and I have received.
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Review from Rosalind V (Respite Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived at Savernake View on the 14th of April after coming from the hospital. I must admit, I found it hard adjusting to my new surroundings with such stringent Covid rules in place, but appreciate that this was just more of the Government guidelines. I am happy to say, after a couple of days, I
began to appreciate Sakernake Views for what it is... lovely and beautifully runs. The staff are amazing, and nothing and I mean nothing, is too much trouble. The food is good and nicely presented - hopefully, I have put on weight! I liked the small dining rooms, they were spotlessly clean and being small made making friends easier. The carers were always taking less able patients out for fresh air and sunshine in their wheelchairs. The night staff were friendly and helpful - I am already missing my mugs of hot chocolate. If I wasn't well, I would be very happy to return to Savernake View. Best wishes to you all.
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Review from Jean A (Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I enjoy laughing with the staff, and the food is rich and excellent.
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Review from M W (Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well cared for.
Very clean.
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Review from Christine N (Resident) published on 15 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, well looked after - standards very high.
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Review from Alan W (Respite Resident) published on 1 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A pleasant and friendly atmosphere and a change of scenery.
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Review from P W (Sister of Resident) published on 22 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is well cared for. The staff are friendly and easy to approach with suggestions for my sister's well being. Although the chef has many awards for food provided in this care home, I still believe that a week a month it would be nice to see plain and simple lunches provided as people in the
over 60's bracket would love the menu to include simple, wholesome lunches like Lancashire hotpot, cottage pie, beef stew, shepherds pie and tomato or chicken soup, not all fancy stuff with courgettes, squash, celeriac, etc. Even the Sunday roast is jazzed up and the only time gravy is provided.
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Review from Helen W (Daughter-in-law of Resident) published on 22 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always very happy with the carer, as are we. Recently, when there was an outbreak of D and V, not only were we told about it quickly, her key worker took the trouble to call to let us know that Mum has made a full recovery from her symptoms.
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Review from Joyce B (Resident) published on 7 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly and helpful.
Delay in getting up until nearly lunchtime - three times.
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Review from Valerie P (Resident) published on 12 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and kind.
I had a nice rest.
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Review from Elsa W (Respite Resident) published on 16 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a care home it is very good. I was misled at my hospital who said it was for rehab, which was not the case but this was not the fault of Savernake. I was recovering from a hip replacement. I was not here long enough to comment on the activities.
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Review from Michael S (Son of Resident) published on 1 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was a visitor for respite care for two weeks. Overall, we were satisfied with the home which is relatively new and seemed to be in excellent condition. The rooms appeared to be good and the general facilities impressive although COVID measures had obviously limited what could be achieved.
The home had a pleasant garden although it is adjacent to a very noisy road which was an unwelcome addition to outdoor visits. My mother was especially impressed with the catering. The individual staff was always helpful, although we found that internal communication between the administrative and care staff was less impressive. This led to uncertainty regarding both visiting arrangements and care. Requests made to staff, including the general manager, were not passed on or actioned efficiently. To our regret and, despite repeated requests from family members, my mother received no bathing support during her two-week stay. We are unlikely to use this facility again.
Reply from Anita Moore, Home Manager at Savernake View Care Home
Thank you for taking the time to share your experience. I am somewhat surprised to read some of the comments given Mum expressed to us how much she enjoyed her stay. Whilst I cannot comment on…read more
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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Savernake View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.793 for Savernake View Care Home is calculated as follows: ( (402 Excellents x 5) + (66 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 482 Ratings = 4.793
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Savernake View Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Rachael

Rachael Khan-Lowe

Job Title: Home Manager Joined: 2023

Hello, my name is Rachael Khan-Lowe, and I am the Home Manager here at Savernake View.


I have worked in care since 2015 after qualifying as a general nurse from Sheffield Hallam University. Since qualifying as a nurse, I have worked in various settings, including nursing homes, acute settings, primary care and within charities. I have recently completed a master’s degree in integrated health and social care to develop my leadership and management skills, which are essential parts of running a successful care home.


When I am not spending time with our residents and team, you will find me with my husband travelling around in our campervan exploring the local area. I was brought up in Yorkshire but lived in Nottingham until recently, and we are enjoying living in the beautiful Wiltshire countryside.

Robyn

Robyn Owen

Job Title: Client Services Manager Joined: 2023

Hello, my name is Robyn, and I am the Client Services Manager here at Savernake View.


I have been working in the care sector since October 2021. I really enjoy working here in Marlborough, and our residents and team members here at Savernake View are all incredibly friendly, welcoming and ready for a good laugh! In addition to this, we are really lucky to be here in Marlborough surrounded by a lovely local community.


Finding the right environment for yourself or a loved one’s future care can be a difficult and daunting choice, so it is my role to provide guidance and support throughout the process to ensure that you are fully informed ahead of any decision you may make.


The best way to find out more about the care we provide is to come and visit our beautiful home and experience it for yourself, during which time I will be able to discuss your requirements with you in more detail and answer any questions you may have concerning your circumstances. I would be delighted to show you around our home, and I hope to meet you in the very near future.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Savernake View Care Home to verify any information. View our terms and conditions. Savernake View Care Home has an Enhanced Service - more info.