Stratton Court Care Home

My mother continues to receive excellent care and attention at Stratton Court. She is very happy, secure and her needs are met by very caring staff. As a family we feel we could not have made a better choice as we know she is in good hands and her health is well maintained and attended to. She is encouraged to be mobile and join in activities and enjoy the company, food and comfortable environment.

Genuinely excellent. Sometimes a long wait after the alarm button is used.

Very good for most options. But for residents can be confusing - Am I a ground floor or 1st floor resident? I need info from both floors if possible as I want to join in. Up-to-date info would be nice. No criticism of the activity lady but activities could be increased? Excellent help from staff.

My only complaint is the return of her own clothes. I have raised this on numerous occasions. All her tops and other clothing are labelled.

The help I had from my carers getting me back to good health was second to none. They are now friends for life, their love and devotion to their job was and is admirable.

My mum stayed here for nine weeks at the beginning of the year, the security was appalling - the first few weeks she was there none of the keypads worked to get onto the floors - anyone could have accessed her room/other residents. Within a week of being there she developed the most horrendous ulcer on her back - she simply wasn't turned - no one checked on her. The carers did their best, the management is very top-heavy - lots of suits, not enough people doing the jobs that need to be done. The carers aren't just carers, which is why they can't care properly, they are the kitchen staff, cleaners etc. as well.

Firstly and most importantly the home smells great! Plenty of light and positivity upon entering the reception area. My father's room was easily accessible although not big. Some of the fixtures could do with a bit of attention (wardrobe door) but by far the most important thing was the care that he is receiving - it has been exemplary so far. All the caring staff cannot do enough for my father and he has felt cared for through what has been a difficult time in these past few weeks. Very many thanks.

My wife is content and appears to get on well with all the staff.

You truly made it her home. We were overwhelmed by all your support.

Nothing is ever too much trouble!

My mother-in-law has been a resident at Stratton Court for just over a year. My wife and our family feel very confident that she is being given exemplary care and attention in every way. It is so obvious during our regular visits that she feels completely safe, 'at home' and happy. Mum has built up a great rapport with all of the caring team and established some good friends there since she came in initially last January. This stimulation and social interaction with people of all ages plus the medical care she receives has improved her quality of life dramatically. The staff at Stratton Court have proven to work as an efficient team, with nurses on hand, alongside the local GP surgery and Social Services. This level of care would have been impossible had she stayed in her own home alone, even with carers as she lived 80 miles away from us. Mum loves the activities and she lights up with the musical sessions, visiting dogs, miniature ponies etc. The courtyard is wonderful during warm days.

Staff and management are fantastic - they really provide person-centred care to all residents. I pop into the home at various times and see this across all teams. Management is open to all new ideas and really works as part of the team. The care team is dedicated and well-skilled. It’s a delight to visit and hear how comfortable and happy the residents are.

My mother has been attending Stratton Court Care Home one day a week as a daycare user. The home has been very flexible in the daycare arrangement that we have (usually one day each week), and she very much enjoys her time there. There are a wide variety of activities provided throughout the week, and my mum has particularly enjoyed joining in these. The staff have been wonderful with her - caring and supportive, and I always feel that I am leaving her in a caring, safe environment. I can't really comment on the food and drink as I have not eaten at the home and my mum does not have her own room.

Thank you.

Activities are varied and I have been encouraged to continue my gardening.

Since being on oxygen 24/7, life at times has been very difficult to cope with. The care and support I receive from compassionate staff who work with me and my family helps me to get through those difficult times.

I am happy. The staff are very caring, they want the best for the residents.

I would like to thank all staff for the support they give mum.

My mum was very nervous going into a care home, but a family wedding abroad made it a necessity. She braced herself for a two-week stay with increased anxiety. I chose Stratton Court Home as it was the opposite of what she imagined a care home would be like; it was bright, modern and somewhat quirky (there’s a Rolls Royce in the entrance!). The staff were all very attentive and friendly during our initial visit and drop-off, but I couldn’t imagine they’d keep up their positivity for her whole stay. I am very pleased to say that I was completely wrong. The staff were absolutely amazing! They were all lovely people who genuinely seemed to care for my mum's welfare and happiness. When I picked her up, she was relaxed and happy, expressing sadness at having to say goodbye to them. We will definitely be using Stratton Care Home for respite care in future, and if a permanent placement becomes necessary, it will be our first choice.

I stayed in Stratton Court in August/September 2023 after a fall at home and subsequent operation. From the moment I got there, I was surrounded by very loving/caring staff - nothing was too much trouble for them, providing much needed support/care and encouragement. Absolutely wonderful. The surroundings/rooms were spacious and homely - everything was of the highest standard. Food great and of a consistent very high standard. The entertainment/activities programme had been carefully thought out, being very varied and pitched correctly to meet all the residents'/patients' needs. There was always someone on hand for that, sometimes, very reassuring chat. I cannot thank everybody enough for all the consistent loving care I received, which has enabled me to get back on track.