Stratton Court Care Home

Stratton Court provided a safe haven after my discharge from the hospital for rehabilitation after a nasty accident involving multiple fractures. The staff were very supportive and caring. They provided personal care, nursing and encouragement in a pleasant setting.

We were considering a longer stay, but no chance!

Stratton Court stepped in to provide high-quality, urgent care for my father - even travelling to collect him from his home on a bank holiday. They have worked to help him regain his independence and have provided me with an immense amount of support. My aunt (who has suitably high standards) described the home as sparkling clean too!

My 85-year-old mum stayed for two weeks at Stratton Court Care Home to test its suitability for respite care when she has hip replacement surgery in the coming months. She is fiercely independent and hates fuss, so I wondered how even a temporary stay would work out. I needn't have worried. Whilst the facilities and meals are notably good, what really stood out for us both was the wonderfully kind and thoughtful staff. They respected immediately that on this first visit, my mum was just 'testing the water', so let her take the lead on how much or little attention she wanted each day. When she came down with a cold virus, she was grateful for the way they quietly stepped up. The stay was a great success. When I took my mum home, she couldn't speak highly enough about she had been welcomed. This is hugely reassuring for her and me as we look ahead to her operation.

A beautiful home with staff where nothing is too much trouble. Welcoming, friendly and exceptionally clean. Amazing facilities, a good location and lots of activities. Security and temperature checks and masks all serve to keep everyone safe. Attention to detail is second to none.

My experience of Stratton is one of receiving a lovely welcome, and everything my friend needed was given! I will choose there when my time comes! The suites are amazing and give a wonderful sense of independence and cared for.

My mother came to Stratton Court Village in April 2022 and still resides there. As she has Huntington's disease, this is now her home. While this is not a very commonly recognised disease, the entirety of the staff has been unbelievably kind, understanding, caring and helpful. They have all made myself and my family feel welcome, and we feel part of the Stratton Court family. We can visit with ease and come away satisfied she is receiving the best care. I am also extremely impressed with the lifestyle lead here; he does so much to organise activities for all of the residents to partake in. This means a lot to my family, as my mother is bed-bound, but he always takes the time to make her feel included and involved. Whether it be choir visits or controlled pet visitations and lots in between, he does this for all the residents either in groups or as individuals - he caters to their preferences. They all honestly do their best to cater to all whether residents or visitors; it is truly wonderful.

He is fully disabled and has dementia, though he is only 47 years. The staff are wonderful with him, and I know they have fun with him as he still has a good sense of humour.

I found the staff particularly helpful and caring. The shortage of staff was noticeable but was very willing. I made a lot of progress which I was there for. I had to leave early because we had a new case of Covid, advised by one of your managers to leave, especially as I have been very ill before. I am hoping I will be reimbursed for those four days.

Dreadful home! All for show - "hotel-style" rooms not at all suitable for users with mobility issues. Large number of male carers with little English - long waits for buzzer to be answered. Food was extremely poor quality and invariably cold. My elderly mother hated it, and it definitely did not provide the care and support she needed. It was also very expensive. Avoid at all costs!

From the moment Mum arrived, the warm welcome, exceptional care by wonderful staff, has reassured us as he family. Mum really is in a beautiful, extremely efficient, caring environment, happy home. All that we could wish for; thank you.

My father had to go into Stratton Court for a week of respite at very short notice. When he arrived, he was adamant that he was not going to stay, but through the careful intervention and help of the staff, he agreed to stay one night. By day two, he was extremely happy and settled, and after several days, was the happiest we have seen my father in a long time. We were astonished by the amount of time the staff gave to us and my father on admission, even though it was the weekend.

The staff are all extremely kind and professional. My father has been very well cared for in a beautiful care home.

We would highly recommend Stratton Court.

Cannot fault anything.

My husband spent his last few weeks at Stratton Court care home. He was well looked after and well cared for. There was good communication regarding his needs and they were excellent at sharing his experience through videos and photos. As relatives we were well accommodated. They fed us, looked after us and were always warm and friendly. The experience was above our expectation.

After caring for Mum for 9-years in our own house, it was hard handing her caring to someone else when I knew Mum inside out. Mum has lots of small problems, which all mount up, so it's been hard trying to get my message across for help, but Stratton Court has taken over in a safe and friendly way. I now sleep at nights although it was tough going for me, not having contact during this virus, but they organised What's App video calls and phone calls and now I can visit Mum at the other side of her patio doors and speak to her on the phone. The rooms are lovely, it is spotless and clean, the staff are just lovely including management, and they are starting to feel like an extended family. Mum feels safe and as contented as she can be, and I feel 100% happy that they go above and beyond for her in exceptional times, which have been hard on everyone; they really do care. Thank you, you don't know the difference you have made.

We still miss him every day and are slowly coming to terms with him leaving us and the fact we had not seen him since March. Thank you for all that you did for dad.

The staff are very caring and professional, cleanliness was of a high standard. Due to the COVID-19 virus visiting my mum was restricted, however, the management arranged zoom meetings so the family were able to see and talk to mum.

My husband spent only a short time at Stratton Court, as he was transferred there from the hospital for end of life palliative care. Despite that, my memories of the care given to my husband will remain with me for a very long time. The quality of care was exceptionally high; nothing was too much trouble. Medical staff went out of their way to explain the complexities of my husband's condition. An ethos of care, kindness and empathy prevailed throughout, and my husband was treated with respect and compassion by everyone. It was impressive to witness the dedication of all staff.

Throughout the COVID-19 lockdown, the staff cared for Dad like he was family, sadly my dad passed during lockdown but the staff were with him when we, his family were unable to be. He was well cared for and during this difficult time the whole staff pulled together to care for the residents. The staff ensured the residents were able to be in touch with their families.

When my father passed away, the staff were amazing, despite their own personal pressures as a result of the Covid-19 virus. Everyone was understanding, supportive and thoughtful towards us as a family. I would not hesitate to recommend this care home.