Tantallon House

I live in Australia and only see my sister at Tantallon Care Home every year for a few weeks, it is very important to me that she is well cared for. I found her care this visit extremely good, especially the quality of care. My sister is obviously happy with her daily carers as she always smiles when they approach. The facilities at Tantallon are excellent and everything is clean and tidy. Although I find the cost exorbitant, I cannot fault the organisation!

The facilities are of a good standard and the staff are attentive and caring.

Mum moved into Tantallon very recently. As a family we have been impressed with the care received in helping mum settle in and the staff have all been very helpful, answering any questions that we have had as we all adapt to this change in circumstance. The home itself is very welcoming and the staff friendly and approachable; a call out to reception who have been very kind and reassuring. We are pleased to see mum joining in group activities and outings and there appears plenty going on. We feel very lucky to have mum staying at Tantallon, keeping her safe and very well looked after.

My wife has been a resident of Tantallon House since November 2023. Her condition has sadly worsened and she is no longer mobile and seldom verbal. The care she has received at Tantallon House has been consistently professional, sympathetic and appropriate. The carers and other staff have also kept me informed of developments, care reviews, etc.

The front is upmarket but there is never anyone at reception when calling. And I got stuck on the third floor as there was nobody in the office to call the lift (my resident not remembering the code). Staff shortage ? The money paid by residents should surely cover the front desk and some on each floor!

My brother was lucky enough to be offered a place in this beautiful care home. My mum and I were invited down for a look around first. We were very impressed not only by the home but by the staff who were very welcoming and friendly, nothing was too much trouble. Stuart seems to be settling in very nicely. Keep up the fantastic work that you are doing everyone.

Mum moved into Tantallon House at the end of January 2026 when it was obvious that she could no longer look after herself at home. All the staff have been very welcoming, friendly and accommodating. They have been very quick to respond to requests. Mum has settled in well and enjoys the view of North Berwick Law from her room.

The lovely team at Tantallon House have provided my Gran a safe and welcoming home when she was no longer safe to stay in her own home. She is the healthiest she's been in years, and while being in her own home would be her preference, I am comforted in knowing this is where she is safe, and importantly, made to feel adored.

Dad moved into Tantallon House at the end of January 2026. He was welcomed with such warmth and friendliness by all the staff. Everybody introduced themselves to Dad, and he was made to feel as part of the community, rather than just a number. It took Dad a few weeks to settle into his new life at the care home but I think the main things that contributed positively to his settling were - the staff being so understanding of his condition (Dementia), treating him with dignity and respect, really listening and seeming interested in what Dad had to say and trying their hardest to make sure Dad had everything he needed. I had been caring for Dad myself and felt very nervous about 'handing him over' for someone else to look after. But the transition has been smooth and I know Dad is happy, and most importantly, safe.

Excellent in every area. Facilities and staff are first class. Mum could not be in better hands. From initial viewing to moving in the process has been seamless and I have no complaints at all. I would recommend to anyone.

Minimal issues were sorted out quickly & efficiently with management being very easy to approach.

We were extremely vexed to have had to move Mum onto residential care & thank everyone @ Tantallon so very much for both welcoming us as a family & keeping Mum safe x

My father was initially apprehensive of entering Tantallon House but the staff there went above and beyond to make him feel welcome and comfortable. His life is now vastly improved. Now he never wants to leave!

My husband has been a resident in the dementia unit since May this year. I have nothing but high praise for all the staff who are looking after him so well, with great gentleness and concern. The carers are always so kind, friendly and always smiling. They have shown me concern when I find myself having a difficult day coping with the situation my husband is in.

Very friendly when you arrive, also well secured so family are safe in their home. Rooms are kept clean and tidy all the time. Also loads of things to do here like pool table and cinema and other games and activities. Food plenty of choice. Only issue is when no one at front desk cant get in as family dont get number to enter.

My nana has been in Tantallon since March 2025. She is very well looked after. The staff are all very friendly and nothing is a bother for them. They inform me of any new medicine given or when she falls or is unwell. The service she receives is 100%. I would highly recommend the home to anyone.

We are delighted with the standard of care that Mum has received at Tantallon House. The staff are caring and helpful and everything has been done to a very high standard. It is wonderful to see Mum enjoying trips out and about again. It has been lovely to see her smile and sense of humour return due to the fact that she is getting so well looked after. She feels safe and very well cared for. The Activities team go the extra mile in providing activities to suit a range of interests. Mum's room is spacious and comfortable. It is great that there are a variety of spaces to use when visitors arrive. Visitors are always made to feel very welcome by the staff. Staff have all been super supportive right from the start of moving Mum into the home...both to Mum and myself. Thank you so very much.

All the staff whatever their role, are warm, friendly, welcoming and approachable so that any query, problem or question that arises is dealt with promptly. The building is light and bright beautifully maintained, with so many dedicated areas - quiet rooms, games room, cinema, even facilities for private family parties. The residents' rooms are spacious and well-furnished and being able to personalise their rooms with items from home has helped my husband to settle in. He has been made to feel very comfortable and enjoys the excellent meals provided. The family very appreciative of the care he is receiving, and we know we made the right decision when we chose Tantallon House.

Thank you

Most importantly though is the staff, they are friendly and approachable. The medical staff, carers , cleaners, reception and management staff are all very professional helpful and lovely.

My husband has been a resident here for one month, he is very happy and his care is excellent. The staff are so kind and treat him with dignity. There is a huge number of activities to suit every taste. The food is excellent. I would have no hesitation in recommending Tantallon House. I'm very satisfied with all aspects of his care.