Tantallon House

7 Tantallon Road, North Berwick EH39 5NF
Review Us
9.8 37 Reviews
  • Tantallon House, North Berwick
Tantallon House Care Home is a £15 million luxury setting offering 70 bedrooms over a huge 3,919.81m2. Set in the lovely seaside town of North Berwick, the five star home has been purpose built and carefully designed to offer residents luxurious living where they will also receive the highest quality care and support in a place they feel comfortable and at home.

Inside and out, the home offers light and bright spaces where residents can relax or socialise with others. From the café, cinema room and hair salon to the activity room, family kitchens and the spacious garden, Tantallon House is designed be a home-from-home for all residents where they can enjoy their time with the peace of mind that they have everything they need.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Crystal Soriano (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (70)

Tantallon House Reviews (37)

9.8

Tantallon House has a Review Score of 9.8 (9.777) out of 10, based on 31 reviews in the last 2 years.
Over all time Tantallon House has 37 reviews.

Overall Experience
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Date Published
  • 37
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Reviewer Connection to Tantallon House
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Total of 37, showing 1-20
Review from Lynsay B (Granddaughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nana has been in Tantallon since March 2025. She is very well looked after. The staff are all very friendly and nothing is a bother for them. They inform me of any new medicine given or when she falls or is unwell. The service she receives is 100%. I would highly recommend the home to anyone.
Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for your kind words and recommendation. We are delighted to hear that your nana feels well cared for and that you are kept fully informed. Our team takes pride in creating a safe and supportive environment where residents and their families feel reassured. Your feedback means a great deal to all of us.

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Review from Marion W (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted with the standard of care that Mum has received at Tantallon House. The staff are caring and helpful and everything has been done to a very high standard. It is wonderful to see Mum enjoying trips out and about again. It has been lovely to see her smile and sense of humour return due
to the fact that she is getting so well looked after. She feels safe and very well cared for. The Activities team go the extra mile in providing activities to suit a range of interests. Mum's room is spacious and comfortable. It is great that there are a variety of spaces to use when visitors arrive. Visitors are always made to feel very welcome by the staff. Staff have all been super supportive right from the start of moving Mum into the home...both to Mum and myself. Thank you so very much.
Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you for taking time to share such thoughtful feedback. It is wonderful to hear that your mum is enjoying her days, both in the home and on outings, and that her smile and humour are shining through again. Our care and activities teams will be so pleased to know that their efforts are making such a difference. We're also glad that you and your family feel welcome and supported - its at the heart of what we aim to do.

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Review from J S (Wife of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has only been in Tantallon House for four weeks and in that time, we have come to know what an exceptional place it is.
All the staff whatever their role, are warm, friendly, welcoming and approachable so that any query, problem or question that arises is dealt with promptly. The building
is light and bright beautifully maintained, with so many dedicated areas - quiet rooms, games room, cinema, even facilities for private family parties. The residents' rooms are spacious and well-furnished and being able to personalise their rooms with items from home has helped my husband to settle in. He has been made to feel very comfortable and enjoys the excellent meals provided. The family very appreciative of the care he is receiving, and we know we made the right decision when we chose Tantallon House.
Reply from Crystal Soriano, Home Manager at Tantallon House

Thanks you for sharing such kind and thoughtful feedback. We are delighted to hear that your husband has settled in so well and that your family feel supported. It is wonderful to know that the homely environment, activities and personal touches have made a positive difference. Our team takes great pride in creating a welcoming and safe atmosphere, and your words mean so much to them. We're so pleased you feel reassured in your decision to choose Tantallon House.

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Review from Fiona A (Daughter of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled in so well to her new home.
All the staff and residents have made us all feel so welcome. Often she doesn't have time to see me as she is out for a picnic lunch, or a woodland walk! There are always engaging, stimulating and thoughtful activities planned and lovely quiet spaces to
sit with a coffee too.
It gives me such peace of mind to know that all the staff know my mum and are so friendly and caring.
I feel very at home myself when I visit with my little dog at all times of the day, and am made to feel like part of one big family which is so important. Mum calls it home already and really enjoys all the good quality meals. She can help herself to fresh fruit salad in the morning and afternoon, but can also be tempted by the cake and ice cream trolleys that come round too.
I feel very lucky that Mum is getting to spend this phase of her life is such a lovely calm caring stimulating environment.
Thank you
Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for your lovely feedback - it truly means a lot to me. We appreciate you taking time to share your kind words and support. Its always encouraging to hear such positivity, especially from family.

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Review from F M (Daughter of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Tantallon is not like any other care home, it has a hotel feeling to it. It's very welcoming and bright and extremely clean. The residents rooms are lovely and spacious too.
The communal living area also has a lovely welcome feel about it and it's not too cramped.
Most importantly though is the
staff, they are friendly and approachable. The medical staff, carers , cleaners, reception and management staff are all very professional helpful and lovely.
Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for your kind words and lovely feedback! We're really glad to hear you had a positive experience with the facilities and staff. Your support means a lot to us, and we're always here to make sure everyone feels welcome and well looked after.

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Review from Carol S (Wife of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident here for one month, he is very happy and his care is excellent. The staff are so kind and treat him with dignity. There is a huge number of activities to suit every taste. The food is excellent. I would have no hesitation in recommending Tantallon House. I'm very satisfied
with all aspects of his care.
Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for the lovely review. Your kind words truly means a lot to us and help others feel confident in the care we provide.

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Review from A S (Daughter of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was quite poorly when she arrived into Tantallon house after spending one month in ERI .. the staff were very caring and treated mum with dignity nothing was too much trouble .. We as a family took comfort that mum had the best care possible in the last few weeks of her life.
Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience with our care home. Our team is dedicated to providing compassionate, high-quality care, and knowing that we've made a difference means the world to us.

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Review from Martin L (Son of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Care team at Tantallon House are amazing. They keep us updated about Mum's care and every time that we visit it is clear that they have a good interactive relationship with her.
She is happy and feels.."At Home!!"
it is like being in a Five Star Hotel.
Reply from Crystal Soriano, Home Manager at Tantallon House

We thank you for your kind and thoughtful review of our home. Your words truly mean a lot to the entire team who work hard everyday to provide the best possible care. It's wonderful to know that you've had a positive experience and your support helps others feel confident in our care as well.

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Review from L H (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff have shown compassion, patience and kindness while mum settles and adjusts to her new surroundings. During this period, staff have been quick to respond to any queries or issues which were raised. As staff get to know Mum, they are understanding how best to provide the care that Mum requires whilst
maintaining her dignity. Tantallon House is a bright and spacious care home which feels welcoming for residents and visitors.
Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for a positive feedback as we continually strive to deliver the optimum level of care to our residents.

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Review from Colin C (Son of Resident) published on 30 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Tantallon House from hospital on 15th November. The transfer went smoothly and she has settled into the residence well.
The staff have been very helpful and kind. Mum is always well-dressed and comfortable. She is unable to get out of bed due to general weakness from advanced cancer.
I
am very pleased with her care.
Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you for your kind words, it means so much to us!

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Review from S G (Daughter of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for over 4 weeks and we are so pleased we chose Tantallon House. Whilst this is a huge adjustment for Mum the staff have been so kind and caring, reassuring me and my family.
Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for your kind words and positive review. It truly means a lot to us that you feel confident about your mother's care and well-being.

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Review from C M (Wife of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent the last 6 weeks of his life at Tantallon House, where he was treated with incredible care and compassion. The staff went above and beyond, not only for him but for our entire family, giving us support and space to be by his side in his final days.
Choosing a place for a loved one's
final weeks or months is such a difficult decision, but as a family, we are grateful to have had Tantallon House on our doorstep. We couldn't have chosen a more comforting, caring place for him.
Reply from Crystal Soriano, Home Manager at Tantallon House

Caring for others is incredibly rewarding. Your appreciation reminds me of why we chose this path, and we're grateful to have family who understands and recognises the heart we put into it. Thank you for sending us chocolates, such a kind gesture to all of us.

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Review from H B (Wife of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in Tantallon House for two and a half months before he passed away. His care was excellent and his care workers and activity staff were very professional and caring. Myself and the family could not have asked for a better home for him to have been in.
Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you for your kind words and support you shared about our dedication. Knowing that our efforts are valued by those we care makes all the difference and encourages us to keep going.

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Review from K B (Son of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the staff. Both the carers and nursing staff were highly professional, thoughtful, kind and eased a very difficult family process. They were second to none in my father's last days, and showed great compassion; my family and I are highly appreciative. The home itself
is a lovely environment, my father was very comfortable there. Thank you to all the staff.
Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much. We were privileged to care for your father in his last days. Your feedback is meaningful to us all.

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Review from Debbie M (Daughter of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tantallon House is absolutely amazing. Brought my mum in November 2023, all staff are lovely, very helpful and nothing is a problem.
The care home is spotless and no smell that you usually get in care homes.
Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for your positive feedback. On behalf of Tantallon, it was a privilege to have looked after your mother. Thank you for the bouquet of flowers, such a thoughtful gesture.

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Review from F D (Son of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a fall, my mother's care needs changed dramatically. The manager at Tantallon was superb at finding a room and expediting the entry assessment at short notice. Having been a resident for around a month now, the whole experience for Mum has been super. The smaller communities grouped around
each corridor provide greater familiarity with surroundings and the opportunity to make friends more easily. The staff are all very friendly and take a personal interest in the residents. As her broken ankle has improved, Mum has increasingly been getting involved in a variety of activities that are organised, including day trips out, so she is enjoying a more sociable life than before moving into Tantallon. The family has been very happy with the way in which Mum is being looked after and enjoy tremendous flexibility in going in and out for visits, which are welcomed by the staff.
Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you for your positive feedback. Mum is such a cheerful and positive lady, her presence brings joy to staff and fellow residents.

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Review from Sandra P (Daughter of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have found the staff in North Berwick excellent to date.
My mother went in March.
The staff are lovely and caring as is the management.
It is a lovely clean well-kept care home.
The office has an open-door policy which is excellent.
I always feel very comfortable going into the office if I need
to see about anything is an excellent manager.
The events manager and her team are great and try to get everyone to participate if they are able to do so.
If I can be constructive about something and this relates to all the care homes.
It would be very good if there could be some evening activities for the residents who are able. It is a long night when they have finished their evening meal to just go back and sit in their rooms.
Even getting them into a lounge, area where they can chat and have social interaction would be good.
I have spoken in the passing to some other people who were visiting and they would also be happy to see this happening.
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Review from A F (Son of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant place! Life-changing for my mum who's made good friends with fellow residents and staff alike! Facilities are great and feels like we've been made to feel part of the family in such a short space of time. Highly recommended.
Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you so much for such positive feedback. We are presently looking at ideas for evening activities.

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Review from Fiona H (Daughter of Resident) published on 16 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been resident at Tantallon House since last August. He had a few difficulties settling in but the staff were very helpful in moving him. After going through the challenging start-up phase, particularly staffing levels, they are now growing a strong and caring team. The bedrooms and communal
areas are beautifully decorated and residents are able to personalise their rooms with pictures, photos and favourite furniture. My father enjoys his meals in the dining room and the tea and cakes during the day. The activities staff organise varied trips to local cafes, gardening, birthday teas, films in the cinema and themed days with music and meals. My father enjoys these and loves the morning chair-yoga. All the staff on his floor are friendly and attentive and welcoming to my father and his visitors (including the family dog). All in all, we are delighted to have found Tantallon House and it is proving to be the perfect place for my father - now in his 90's.
Reply from Crystal Soriano, Home Manager at Tantallon House

The manager and entire team thank you for your very kind words. We always strive to enhance our residents' lives. We thank you for your review.

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Review from C A (Daughter of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad is a fairly new resident and is settling in well thanks to the staff who are very kind and compassionate. They have been very responsive when we have had questions and have followed up any requests. The management seem to be really making positive changes and putting things in place to enhance
the social aspects of the home. The actual building and rooms are lovely. There are so many options and spaces to suit everyone. As a family visitor I feel very welcome and that my views are respected. Thanks so much for all your care.
Reply from Crystal Soriano, Home Manager at Tantallon House

Thank you for your valued comments. It is indeed an honor to look after your father who's singing, piano playing and dancing is a joy to witness.

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Tantallon House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.777 for Tantallon House is calculated as follows: ( (300 Excellents x 5) + (54 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 367 Ratings = 4.777
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tantallon House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 22 Jul 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Good (4)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 21 Aug 2025

We currently have vacancies available in our Nursing, Residential, and Dementia Care services. Our home provides a comfortable, caring environment with personalised support tailored to each individual. Whether you’re seeking long-term care or a short-term stay, we’re here to offer the care and reassurance you need.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Tantallon House

What types of Care is Tantallon House registered for?

Older Person Care, Dementia, Mental Health Condition, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Tantallon House have?

There are 70 Single Rooms.

What are the Facilities & Services at Tantallon House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tantallon House to the centre of North Berwick?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tantallon House to verify any information. View our terms and conditions. Tantallon House has an Enhanced Service - more info.