Tantallon House

7 Tantallon Road, North Berwick EH39 5NF
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9.8 37 Reviews
  • Tantallon House, North Berwick
Tantallon House Care Home is a £15 million luxury setting offering 70 bedrooms over a huge 3,919.81m2. Set in the lovely seaside town of North Berwick, the five star home has been purpose built and carefully designed to offer residents luxurious living where they will also receive the highest quality care and support in a place they feel comfortable and at home.

Inside and out, the home offers light and bright spaces where residents can relax or socialise with others. From the café, cinema room and hair salon to the activity room, family kitchens and the spacious garden, Tantallon House is designed be a home-from-home for all residents where they can enjoy their time with the peace of mind that they have everything they need.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Crystal Soriano (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (70)

Tantallon House Reviews (37)

9.8

Tantallon House has a Review Score of 9.8 (9.777) out of 10, based on 31 reviews in the last 2 years.
Over all time Tantallon House has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Tantallon House
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Total of 37, showing 21-37
Review from Brian B (Son of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved in end of December and after a bit of confusion regarding room allocation was finally moved to the correct room but still had to pay price for dearer room that she was put in to begin with that we did not agree with, this has still not been resolved. Name badges on staff members would help
residents/families.
Reply from Crystal Soriano, Home Manager at Tantallon House

Thanks for your feedback and apologies for any inconvenience. Name badges are now in place and I have liaised with head office to sort the confusion over the room rate, will liaise accordingly.

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Review from Barbara G (Sister-in-law of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express a massive thanks for the support from the manager and her team at Tantallon House in getting my brother-in-law a place he could call home. It was a big ask, as he had requested if he could stay at the same home his mother was in. I felt that this was really important to him.
They were outstanding in the manner it was done. His wishes and care have been person-centred around him. He has settled in well, he tells me that he has breakfast every morning with his mum and daily games of dominoes. These things are massive to him. The staff on Tantallon Ward are polite and caring. We would like to say thank you.
Reply from Ruth Stacey-kerr, Manager at Tantallon House

Thank you for your very favourable review, your comments are very much appreciated, we were very happy to help facilitate the reunion of both mum and son. It is a pleasure to be looking after your brother-in-law, to see the happy smiles while having breakfast with his mum on a daily basis, brings all the team joy. We look forward to welcoming you, on your next visit to the home.

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Review from Laura W (Granddaughter of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been a resident at Tantallon House, Morar for 6 months. I am extremely happy with the level of care she receives and how outstanding the staff are. The home is very clean and the facilities are great. My grandmother loves living here, a new lease of life for her.
Reply from Ruth Stacey-kerr, Manager at Tantallon House

Thank you for a very positive review, it has been a pleasure to have looked after your grandmother. Hosting your wedding celebrations was an honour, it was enjoyed by all especially your grandmother which I hope will be a great comfort to you at this time.

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Review from M F (Respite Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I was in this home for a week's respite after 2 weeks in hospital. I strongly objected to paying for 2 weeks when I only wanted one but the management were insistent on this.
In general, I was happy with my stay. The staff were pleasant and caring and the facilities were good. Some of the staff couldn't
speak very good English but got there in the end!
The food was very basic and rather disappointing. There was little variety (too much broccoli) and no finesse (no sauces etc), and the evening meals were served far too early (5 pm).
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Review from Susie W (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has been in Tantallon House for over a year now and I'd just like to say how wonderful the carers are. They are kind, attentive, caring and as much as they can with the shortage of staff at times, make sure my dad is looked after very well, is comfortable and his needs are met.
In particular,
a staff member has been a constant in his life since his time at Tantallon Hall. She is an absolutely brilliant carer and takes her job to another level of commitment. She has great rapport with my dad and he really enjoys their chats. I have seen her with many residents and she knows each individual so well and takes time with them all, knowing exactly how to speak to each one and how to care for their individual needs.
I would also like to mention the other staff who care for dad and another staff member who is doing a special project with him about his life, to give him some 1 on 1 time as he is rarely out of bed these days.
The home is a lovely place though more staff are needed to meet the needs of the residents.
Reply from Ruth Stacey-kerr, Manager at Tantallon House

Thank you for your review, we appreciate your positive review. Your comments will be passed on to the staff within the unit. We look forward to welcoming you once again the next time you visit. Many thanks.

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Review from J W (Respite Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have just spent two weeks of respite care at Tantallon House following an operation and found their care to be excellent. The building itself is pleasant, spacious and relaxing and the staff are very helpful and caring. Meals are good, all diets being catered for. There was a very good range of activities
and outings to cater for all types of illness. Visitors are welcome and small parties of relations can be arranged on request. Overall, my experience of the home was very good, although jolly good, staffing is a problem.
Reply from Ruth Stacey-kerr, Manager at Tantallon House

Thank you for your favourable comments, it was a pleasure to have looked after you. We note your comments in relation to staffing, our staffing is monitored through our dependency tool which clearly indicates our staffing requirements for each unit, this is closely monitored and is updated on a very regular basis and in accordance with our resident's changing requirements.

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Review from I R (Daughter-in-law of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law spent her final nine months at Tantallon Morar Home in North Berwick. Throughout, we visited her twice if not more frequently and saw staff doing their best to attend to her high level of nursing care. The level of staffing meant all those working there were very busy. Having been previously
a care assistant and now a senior social worker, I was aware of several staff members showing high levels of compassion and commitment, despite the demands on them to assist my mother-in-law. The layout of Morar resembles a five-star hotel and it is very well presented throughout. The management, accounting and billing were a little inconsistent.
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Review from J N (Daughter of Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very touched and impressed by the care provided by the home. I also appreciated the courtesy towards and care of family members. Staff were always helpful and kind, no matter the situation, and very supportive at the end of my father's life. The facilities of the home are of an exceptional standard,
very varied, and there is plenty to do. I would highly recommend this home.
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Review from P H (Husband of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been a resident at Tantallon House since the end of November 2023. This was initially for respite care and to their credit Tantallon House accepted her at very short notice. Since January 2024 my wife has become a permanent resident. The care home is well equipped and the staff are doing
a great job. My wife's dementia is well understood and some related behavioural issues have been well dealt with as have her dietary requirements (vegan).
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Review from S L (Daughter of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only to say that our experience of Tantallon House is positive. My mum has settled in well and all her care needs are being met and more! She enjoys all the social activities and always gets involved. Our family as well as mum are so pleased to see her well cared for. The staff are always very
friendly and approachable, food is delicious. Her room is always clean and tidy. Most importantly mum is safe and happy!
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Review from James C (Grandson of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very safe, provides great care and provides stunning views! My grandmother enjoys this very much.
The home provides my grandmother with great quality of life as we can easily visit and take her out for great walks that are almost on the doorstep of the home.
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Review from Jane D (Resident) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, excellent in every way. Only seems staff shortage to answer the buzzer when called for help. At times it can be over one hour. I have great muscle spasms and am unable to change my position due to a stroke. I get anxious and stressed when needing help and no response to my calling. I also suffer
low sugar spells and even this is not recognised when I need sugar and soya milk to bring up low sugar levels. Recently took 40 minutes to bring the required sugars to aid my relief. It seems staff don't realise the urgency.
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Review from J T (Partner of Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tantallon House is the cleanest home I have ever seen and has very, very friendly staff. The bedrooms are like bedrooms in top hotels, also the food is first class - very good! Cannot fault anything about Tantallon House (keep up the good work) and thank you for everything you are doing to make my partner
feel safe and treat her with respect!
Reply from Gladys Somanje, Care home manager at Tantallon House

Thank you very much for your review. Very much appreciated. We are always very happy to see you visiting anytime.

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Review from Darren C (Grandson of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather of 96 spent his final month at Tantallon House. The family were blown away by the care and compassion he received.
The facilities were first class and the staff were of the highest quality.
My grandad was initially reluctant to go into a care home but later said to us that we couldn’t
have picked a better place for him. He was happy and safe in his final chapter of life.
Reply from Gladys Somanje, Care home manager at Tantallon House

Thank you very much, Darren, for the feedback. Thank you for choosing Tantallon House to give care to your late grandfather. It was indeed with great pleasure to welcome the entire family at Tantallon House.

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Review from Marion T (Wife of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere at Tantallon House is unfailingly warm and welcoming for both residents and visitors, and nothing is too much trouble for the staff, who are always caring and considerate and seem to have an excellent rapport with the residents. I am most impressed.
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Review from Annie S (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I and my family had to make the decision to move my elderly mother from a care home near London, all the way to Tantallon House North Berwick, Scotland. This seemingly overwhelming, daunting task was made so relaxed and simple by the staff and management of Tantallon House. Once our final decision was
made, my mother was assessed and brought up within one week, just before Christmas. So for the first time in many years, she was able to see all of our very big family. This alone was so special.
The staff are so kind and caring, the whole home is like a home from home. It is so warm, so clean and so comfortable. The food is really good, as well as the wonderful tea and cake.
The communication with staff is really good, and we all feel much more connected in my mother's life. There is a very useful app we can use, that is very useful in part of the general communication about my mother's daily well-being and care.
Reply from Kirsty Summers, Resident Relations Manager at Tantallon House

Thank you so much for the lovely feedback, Annie. We are delighted to hear this and that Mum is so settled and content.
Please let us know anything you need moving forward.

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Review from Eilidh M (Great-Niece of Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is excellent in care and facilities. The staff are so attentive and our dear Uncle more or less got one-to-one care while in as an interim patient. All the team are very attentive and friendly, this care home was lovely and for us as a family to know our uncle was getting the best of
care and attention he needed. All staff go above and beyond. We were kept informed of any decisions or further care that was necessary. The food was an added bonus as they have a top-notch chef! Everything is freshly cooked on the premises and homebaked daily. We couldn't have asked for better communication and cannot praise this lovely care home and the lovely staff enough.
Reply from Kirsty Summers, Resident Relations Manager at Tantallon House

Thank you very much for the lovely review Eilidh. We are delighted that your uncle had a wonderful experience in Tantallon House. We wish him the best. Regards, Kirsty.

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Tantallon House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.777 for Tantallon House is calculated as follows: ( (300 Excellents x 5) + (54 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 367 Ratings = 4.777
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tantallon House is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 22 Jul 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Good (4)
How good is our setting?
Very good (5)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 21 Aug 2025

We currently have vacancies available in our Nursing, Residential, and Dementia Care services. Our home provides a comfortable, caring environment with personalised support tailored to each individual. Whether you’re seeking long-term care or a short-term stay, we’re here to offer the care and reassurance you need.

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tantallon House to verify any information. View our terms and conditions. Tantallon House has an Enhanced Service - more info.