Tantallon House

My mother-in-law spent her final nine months at Tantallon Morar Home in North Berwick. Throughout, we visited her twice if not more frequently and saw staff doing their best to attend to her high level of nursing care. The level of staffing meant all those working there were very busy. Having been previously a care assistant and now a senior social worker, I was aware of several staff members showing high levels of compassion and commitment, despite the demands on them to assist my mother-in-law. The layout of Morar resembles a five-star hotel and it is very well presented throughout. The management, accounting and billing were a little inconsistent.

I was very touched and impressed by the care provided by the home. I also appreciated the courtesy towards and care of family members. Staff were always helpful and kind, no matter the situation, and very supportive at the end of my father's life. The facilities of the home are of an exceptional standard, very varied, and there is plenty to do. I would highly recommend this home.

I have only to say that our experience of Tantallon House is positive. My mum has settled in well and all her care needs are being met and more! She enjoys all the social activities and always gets involved. Our family as well as mum are so pleased to see her well cared for. The staff are always very friendly and approachable, food is delicious. Her room is always clean and tidy. Most importantly mum is safe and happy!

The home provides my grandmother with great quality of life as we can easily visit and take her out for great walks that are almost on the doorstep of the home.

Overall, excellent in every way. Only seems staff shortage to answer the buzzer when called for help. At times it can be over one hour. I have great muscle spasms and am unable to change my position due to a stroke. I get anxious and stressed when needing help and no response to my calling. I also suffer low sugar spells and even this is not recognised when I need sugar and soya milk to bring up low sugar levels. Recently took 40 minutes to bring the required sugars to aid my relief. It seems staff don't realise the urgency.

Tantallon House is the cleanest home I have ever seen and has very, very friendly staff. The bedrooms are like bedrooms in top hotels, also the food is first class - very good! Cannot fault anything about Tantallon House (keep up the good work) and thank you for everything you are doing to make my partner feel safe and treat her with respect!

My grandad was initially reluctant to go into a care home but later said to us that we couldn’t have picked a better place for him. He was happy and safe in his final chapter of life.

The atmosphere at Tantallon House is unfailingly warm and welcoming for both residents and visitors, and nothing is too much trouble for the staff, who are always caring and considerate and seem to have an excellent rapport with the residents. I am most impressed.

The communication with staff is really good, and we all feel much more connected in my mother's life. There is a very useful app we can use, that is very useful in part of the general communication about my mother's daily well-being and care.

This care home is excellent in care and facilities. The staff are so attentive and our dear Uncle more or less got one-to-one care while in as an interim patient. All the team are very attentive and friendly, this care home was lovely and for us as a family to know our uncle was getting the best of care and attention he needed. All staff go above and beyond. We were kept informed of any decisions or further care that was necessary. The food was an added bonus as they have a top-notch chef! Everything is freshly cooked on the premises and homebaked daily. We couldn't have asked for better communication and cannot praise this lovely care home and the lovely staff enough.