The Angela Grace Care Centre

4-5 Cheyne Walk, Northampton NN1 5PT
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9.9 104 Reviews
  • The Angela Grace Care Centre, Northampton
The Angela Grace Care Centre is a family-run care home based in the heart of Northampton, offering a range of tailored care packages in a high-quality homely environment.

The home consists of a variety of spacious and cosy rooms and suites laid out over four floors, each with en-suite facilities, television and telephone points, and residents are strongly encouraged to personalise their room with their own furniture.

There is a dining room on each floor where residents can enjoy three delicious home cooked meals daily, as well as snacks in between.

Activities and events can be enjoyed in the designated activities room and residents can take advantage organised trips and outings.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Edyta Ortel (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Number of floors: 4

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Family and friends are welcome to visit residents at any time, subject to any advice from Health Protection Agency.

Parking

  • A free car park is available and located at the front of the building. Due to the convenient town centre location there are numbers of other car parks available in immediate proximity. Parking charges may apply.

The Angela Grace Care Centre Reviews (104)

9.9

The Angela Grace Care Centre has a Review Score of 9.9 (9.924) out of 10, based on 35 reviews in the last 2 years.
Over all time The Angela Grace Care Centre has 104 reviews.

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Review from J E (Daughter of Resident) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is receiving end-of-life care at The Angela Grace care centre, which I am very satisfied with and which gives me peace of mind between my visits. I know she is receiving the best care and she feels happy and safe and I feel supported too. The staff are professional and friendly and relate
well to residents. The home is well managed and operates in an efficient, covid-secure way, whilst retaining a welcoming and friendly atmosphere.
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Review from Ken B (Husband of Resident) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife moved to Angela Grace care centre in late May 2021 from hospital. She had had a major stroke in January and several other conditions have kept back recovery progress. She cannot move herself at all and can only use her left arm, so feeds herself if food is ready chopped. Everything has to be
done by staff and she is wonderfully cared for - washing, moving from bed to armchair, using a hoist, adjusting her comfort position in bed, they do it all, always encouraging her. I'm welcomed every day for three hours, I see it all and am very pleased. Thank you.
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Review from Eileen C (Daughter of Resident) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has only been in here since December. All staff have been very, very good and helpful towards Mum.
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Review from Brian W (Husband of Resident) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the Angela Grace care home is a very friendly and caring home. My wife, who is a resident, is well looked after in the environment. It is a clean and welcoming home with professional staff. I feel she is well cared for and communication with me is good. Covid restrictions have been strictly adhered
to and in a professional way. Such as assisting with covid tests, providing PPE etc. There are restrictions but they are there for the well being of the residents and are professionally handled. I would recommend this care home.
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Review from L B (Daughter of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the staff at all levels. The manager, receptionist, nurses, care assistants, activity coordinators and chefs are all caring and go above and beyond to deliver the best care possible.
Reply from Vicky Hewitt, Administrator at The Angela Grace Care Centre

Thank you for your lovely comments, we are very pleased that you are happy with our home.

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Review from Sue W (Wife of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is in the late stages of Alzheimer's disease and came to Angela Grace in July 2020. He has always been treated with dignity and respect and the care he has received has been excellent. The result of that is that he has remained calm. As a family, we also have been supported well with easy
access to management and staff if we have questions or concerns and excellent communication of information. An amazing team.
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Review from Paul W (Son of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in The Angela Grace for ten weeks after a fall at home, unfortunately, due to funding, we had to move her. While she was there, she was looked after by the staff as if she was their own Mother, we could not have been happier. We couldn’t go inside due to Covid restrictions, but we did
have some conservatory visits, she was always happy and kept on saying that the staff look after her very well. I would like to thank all of the staff for keeping us well informed of every aspect of her care and for making her stay with them a safe and happy one and for making our decision to have her cared for an easier one. Would recommend to everyone. Once again, thank you all. I have put satisfactory on the amenities that I cannot comment on having never been inside.
Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you for putting your trust in us to look after your mother; it was our pleasure, and we are glad to hear that she was happy with the care that she received. We wish her the best of luck at her new place.
Thanks again for taking the time to leave a review.

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Review from Dave B (Son of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent two weeks in the care home before going back to her home for a few months, she was then admitted to hospital and then in need of a care home, while the authorities were sorting this out. I never expected for her to be allocated a bed in Angela Grace care home, if I could have picked
one then this would have been the one. She spent almost a year here and was looked after superbly well, the staff were exceptional even in the face of some of her "outbursts", so good luck and thank you very much; you are wonderful people.
Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Wow, thank you so so much for your kind and encouraging words. It was an honour to have had the opportunity to look after your mum and we're glad to hear that you were happy with the care she received. It's been so lovely to get to know you during the process. We hope you are well. Take care, from all of us at The Angela Grace.

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Review from Andy W (Son of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent the last 12 months of her life here at the end of a difficult journey with dementia. The staff were all extremely competent friendly and helpful. They really took a shine to mum and did their best for her. They always keep me informed of developments with mum and notified me of any changes.
Mum was given opportunities to join in activities and received a lot of attention from the staff.
Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you so much for taking the time to review The Angela Grace, it really does mean a lot - especially at times like this. It was an honour to have your mum here and for us to look after her. Thank you again for your kind words. Best wishes to you and your family.

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Review from Kate C (Daughter of Resident) published on 14 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Angela Grace for about a year. He died this month as he was in late stages of dementia. All the staff and management looked after my father with such professionalism and kindness. We could not have been happier and more grateful to have Dad at Angela Grace if he could not
be at home. The nurses took care of dad beautifully, looking after him and being mindful of his dignity. As a family, we will be forever grateful.
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Review from Alan B (Husband of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very friendly and helpful. My wife can be quite difficult at times but nothing phases any of them in dealing with her care. Can't thank them enough. The home is always clean and warm. Food is of excellent quality and suited to my wife's requirements and needs.
Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you so much for your kind and encouraging words. We are so pleased to know that you are happy with the care your wife is receiving, and that she enjoys the food!

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Review from J P (Wife of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really pleasant environment. All staff greet you with a smile and communicate with you. Carers really do care, are usually very, very patient and work very hard to help residents. Agency workers vary. It is a shame that the carers have so much paperwork to do, but I understand it has to be done. The
activity team arrange many activities to encourage and engage residents who are able. The home is always very clean and welcoming.
Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you for reviewing The Angela Grace - we really appreciate it and I will pass on your kind words to the care staff and the activities team. Thanks again!

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Review from John M (Son of Resident) published on 25 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn’t be more grateful to the staff at The Angela Grace for the wonderful care they took of my mother for the three months she was a resident. The dedicated nurses and carers were extremely attentive and did everything they could to keep her clean, comfortable and happy. My mother enjoyed her time
there, thanks entirely to the care provided by The Angela Grace. Truly the prestige of Northampton care homes. I will be forever grateful that my mother was able to die with dignity in surroundings that she loved.
Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you so so much for taking the time to leave such a wonderful review. Our care staff work extremely hard to provide the highest standards of care. It was an honor to have cared for your mum - she was a joy to be around and to look after. Every member of staff that was in contact with her has only amazing things to say about her...including how up to date she was with the latest gadgets! She will be greatly missed.

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Review from Fiona T (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am incredibly grateful to the superb staff at The Angela Grace for their fantastic care of my mum over the last few months. They have given her back her dignity again.
Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you for taking the time to provide us with feedback. We are so pleased to hear that our staff have helped your mum get her dignity back. Thanks again for your review.

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Review from Molly H (Wife of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that anyone staying in the Angela Grace Care Centre would have excellent care and attention. Nothing is too much trouble and the staff are very dedicated to the patients in their care. With regard to cleanliness, this is exceptional.
Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you so, so much for your lovely words and for taking the time to review the home. It really does mean a lot and I shall pass on your kindness to the care staff...and of course the housekeeping team. Thanks again.

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Review from A C (Friend of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend feels safe and happy. She is very well looked after and the staff are really caring.
Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you so much for taking the time to review us, it means a lot. I'm so happy to hear that your friend feels safe and happy here. Take care.

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Review from R G (Son of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What stands out is how engaged and committed all staff members are to delivering high-quality care. All staff introduce themselves and are willing to help at any moment. Very impressive!
Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you for taking the time to review us. I will be sure to pass on your encouraging words to all our staff. Thanks again!

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Review from Sandra M (Daughter of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred to the Angela Grace Care Centre from hospital for end of life care in August. As I live in Devon, my visits are infrequent due to distance. The care/support my mother is receiving is second to none. I cannot praise the centre enough for their dedication and care. My mother
is 99 years old and very frail but I and my family can leave without worrying, just knowing she is being well looked after.
Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you so much for taking the time to leave such a wonderful review. We're honoured to be looking after your mum and I'm glad you have complete peace of mind knowing that she is being well cared for. We hope to see you soon and thanks again.

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Review from Evelyn W (Daughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every single person we dealt with in the home cared extremely well and with great kindness, making sure he was comfortable as could be.
They also cared for me and the family.
Reply from Jenni Ly, Marketing Manager at The Angela Grace Care Centre

Thank you so much for taking the time to submit a review and for your very kind and encouraging words - I will be sure to pass on your message to the team. Take care, from all of us at The Angela Grace.

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Review from B G (Respite Resident) assisted by family/friend published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The regular staff, on the whole, are very good with particularly helpful carers; some agency staff were difficult and unhelpful. The standard of food was generally good and wholesome, however as a coeliac and diabetic who was there for a few weeks the food was quite monotonous with a lack of fresh vegetables,
despite the kitchen staff being very helpful. When I was discharged I was given a large bag of medicines, no explanation; most of the drugs had multiple boxes of the same drug which caused problems for the carers when I got home.
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Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for The Angela Grace Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.924 for The Angela Grace Care Centre is calculated as follows: ( (380 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 409 Ratings = 4.924
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Angela Grace Care Centre is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Edyta

Edyta Ortel

Job Title: Care Home Manager Joined: 2016

Edyta qualified as a nurse in 1991 and has since developed her expertise in different hospital settings such as; the surgical ward, pulmonary disease ward, and ICU in Poland.


Her experience in elderly care began in 2005 and her strengths lie in unique personal approaches to support people living in care homes, as well as their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Angela Grace Care Centre to verify any information. View our terms and conditions. The Angela Grace Care Centre has an Enhanced Service - more info.