The Cambridgeshire Care Home

I would like to express our family's appreciation to the Cambridgeshire Care Home and all the friendly staff, especially those on Wimpole unit, for the care and attention paid to our father during his ten month stay. The facilities provided, the exceptional food and the caring staff made his stay with you a homely experience. We felt very reassured knowing he was in such good hands and we as a family were made to feel welcome on every visit by all members of staff. Thank you.

I paid my first visit to my sister on New Year's Day. I had thought a longed-for visit might be cancelled but the home implemented full health security, so the visit went ahead, even though she had Covid (symptom-free). Very pleasant decor at the home, communal areas and my sister's room. Not institutional. Most appetising home-cooked food, special compliment to the chef on the sauce - not out of a bottle/packet. The staff took the trouble to approach me to discuss my sister.

My mother, now aged 101, moved into the Cambridgeshire Care Home from her bungalow in January 2021 when she was requiring the support of two live-in carers. Within a few days, her pain was well controlled and she was soon walking short distances with a frame. During lockdown, the staff made every effort to keep us in touch and even arranged a video call. The home has been meticulous about ensuring that the regulations have been applied, while at the same time making visits as pleasant as possible for both of us. The nurses, carers and helpers always greet me with a friendly 'hello' even if we have never met. The reception staff are always very helpful and I have been very impressed at how even senior management fills in and multitask if someone is absent, or busy doing something else. My mother is quite fussy about her food but is very complimentary about the food, the chef has even stewed up some fruit I took Mother, from our garden.

My wife now has regular respite weeks in the home, an appreciated change for her and a rest for me. Although initially apprehensive, she now happily accepts her week away. The staff are so friendly and welcoming, the rooms bright and comfortable, and as she admits the food is better! For the family, it is a relief to know that she is so well looked after in such a caring and cheerful way.

The Cambridgeshire Care Home has provided my mother with very high-quality semi-regular respite care for a number of months now and we plan to continue the arrangement for the foreseeable future. The highlights for my mother are the food (quality, choice and portion sizes), as well as the very caring and kind staff. As a family, in addition to the level of care provided we appreciate the excellent communication and coordination via the customer relations manager. Thank you

My aunt came for respite and was so well cared for. Staff were so professional, helpful, friendly and well trained. I don't think we'd find better facilities anywhere. It was a great taster for her too.

My wife spent the last 5 months of her life in the home, suffering from dementia and unable to communicate effectively. After she settled in, she took part as far as she was able in activities, but seemed to spend a lot of time sleeping, or just wandering about. I got to know the staff, both on the wing and in the administration, as did our daughters, and found them wonderful - thoughtful, sensible, knowledgeable about the patients and above all caring. The home itself is new, with excellent facilities, including spacious communal spaces. There are pleasant gardens where residents can sit, and I took her out there a couple of times. The residents' rooms are a good size, with large windows. Coffee or tea are brought to the rooms in the morning and afternoon, and I believe the meals are also of good quality. She died at the home, and we particularly appreciated that I and our daughters were able to sit with her body in her room for more than two hours, exchanging memories of her.

I am very happy in this care home. It seems like a family to me. The standard of living is so like a luxury hotel - five-star at least! The staff are kind and considerate and nothing is too much trouble. There is lots to do - exercises and activities - or residents can sit quietly in the library or garden. It is so good not to be paying for extras and to wander around without cash or keys.

My 93-year-old aunt has just had 2 weeks of respite care at the home. The staff were always very kind and caring and the facilities are excellent. There are lovely gardens to be enjoyed. There is always a choice of food which is always very good. The rooms are spacious and well set out. There is a good selection of activities if you want to join in. I was very impressed with all aspects of the home.

During the covid pandemic, The Cambridgeshire Care Home has made a tremendous effort in letting us see our mother in the safest conditions. It was not always easy to communicate with face masks and behind perspex but the staff was great at helping my mother. During the spring of 2021, some rules were relaxed a little and my mother was able to hold her great-granddaughter just three weeks before she died. In the days leading up to my mother's death, visits to her room were permitted. Everything was dealt with well for which we are very grateful.

Kind, efficient and friendly staff. The appropriate response following a minor fall of my mother- good communication with me, good care of my mother and appropriate contact of medical services. I was very impressed by all elements of care that my mother received.

We have been so impressed by the care and attention the home (or as we like to say 5 star hotel) has provided for our Mum. Having been a very fit and self-sufficient person, an accident which resulted in her breaking both her wrists (she is 90) we were in uncharted waters and needed respite care for her urgently. Having visited the home and been shown around by a wonderful care manager, we were able to get a room for Mum. Since then, as things progressed, it became clear that full-time care was the best option for Mum. Since then (the progression has not been easy for Mum) she has started to embrace all the home has to offer. The staff are wonderful and clearly motivated to provide the best environment for people under their care. We, as a family cannot thank you enough for your understanding, thoughtfulness and clear love for what you all do. Thank you so very much.

My father has been a resident of this care home for some time now. All the staff know him really well and understand and tend to any of his needs. The staff contact us with any concerns and certainly during recent times, due to the pandemic, have made sure he has received the right care from the multidisciplinary team involved in his complex needs. In addition to this, they have kept all residents safe and well, in regards to the pandemic. I can’t fault any of the care that my father receives and I am reassured that they treat him with the care and dignity that he deserves.

Despite being a regular respite resident over the last few years, I was surprised that the care home could no longer meet my mother's worsening vascular dementia needs. Whilst I accept that the home is not suitable for my mother in the long term, some basic care was not provided for during the last respite including leaving her in unwashed clothes, dressing her in clothes that did not belong to her and leaving dirt under her fingernails. On departure, I was handed some urine-soaked leggings in a plastic bag and a suitcase with only half of her named clothes - the rest were returned over a week later. Very disappointing.

In the years that my father lived in The Cambridgeshire care home, he was unable to do anything for himself, and suffered from memory loss after a stroke. He was always cared for with the utmost respect and affection, he had the same carers for many years, and especially the last few years, they were family to him. He was always contented and felt safe. I can't fault them!

Many thanks to the staff who were always kind and courteous. I was a resident for three weeks of respite care. The daily choice menu was my major problem. The chef understood my dietary allergies well, but I was confused by some words in the daily menu eg, goujons contain egg, one of my allergies; I had to ask junior staff. After my first week of compulsory isolation, I was not given a map, nor shown how to access the garden with its water wheel. After finding this myself, I later enjoyed taking exercise there.

Our mother came to The Cambridgeshire Care Home because her previous care home was closing. She was already at a point when she was approaching the end of her life, and we very much appreciated the way in which management and staff at The Cambridgeshire facilitated her move in such difficult circumstances. The care she received was excellent and we all felt great relief that she was so gently supported and made to feel safe in her new home. As a family, we were always treated with great kindness and sensitivity too and allowed to visit her despite the restrictions. We are all grateful to The Cambridgeshire and think highly of it. Mum did mid-February 2021.

My stepmother received consistent, kind care from all the staff at the home. The family well informed and always felt welcomed. Her last few weeks were managed sensitively and lovingly.

My mum has recently passed away in The Cambridgeshire Care Home, and the care and support she had in the last few weeks were exemplary. She was so well looked after from a physical, emotional and psychological point of view. The staff on Wimpole were like family to her and made her end of life as comfortable and pleasant as they could. Both care and management were very sensitive to us as a family, and communication was excellent. It is a wonderful home, and I thoroughly recommend it.

The staff are amazingly caring and patient at The Cambridgeshire Care Home. They are taking excellent care of my mum; I'm very happy how she is being looked after. They show her dignity and respect at all times. The food is wonderful, the activities are varied and very inclusive. Mum is enjoying being part of The Cambridgeshire Care Home family and tells me good things every day. Can't thank the staff enough.