The Chocolate Works Care Village, in York, is a truly unique care community set in a lovingly restored, iconic building offering personalised care in a place you can call home.
Opened in May 2017, the one-of-a-kind care village offers an exceptional residential and nursing care community with a simply unrivalled location, superb facilities and a dedicated, experienced team of clinical and care staff.
Owners Springfield Healthcare have over 50 years of experience in the care industry and are expertly placed to deliver first class care in this unique, historic building.
The Chocolate Works has a completely unique atmosphere based around its thriving ‘outside in’ market place incorporating a coffee shop, pub, shop, cinema, hairdresser, gym and spa suite. All facilities are fully accessible to residents and their visitors and offer opportunities to relax, socialise and live life to the full.
There is also a full complement of qualified and experienced staff providing personalised care to help residents live life as independently as possible, whether they have complex care needs or simply need a little extra day-to-day support.
Owner: Springfield Healthcare
Person in charge: Sarah Paskett (General Manager)
Local Authority / Social Services: York City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 102 Service Users
Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Admission Information: Ages 18+.
Single Rooms: 102
Rooms with ensuite WC: 102
Facilities & Services: Respite Care • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Bar/Cafe on premises
Latest Care Quality Commission* Report on The Chocolate Works Care Village: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.3 (maximum of 10) for The Chocolate Works Care Village is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The Chocolate Works Care Village in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for The Chocolate Works Care Village is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.348 Points relating to the number of positive Reviews for The Chocolate Works Care Village is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 20.4 positive Reviews (102 registered maximum number of service users ÷ 5). 2 Reviews ÷ 20.4 Target = 0.098
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Chocolate Works Care Village has a Review Score of 8.3 (8.265) from 2 Reviews
Review submitted from a Postal Card by Alison B (Daughter of Resident) on Tuesday 31 October 2017. Relates to August 2017.
My mum came to Chocolate Works for end of life but with the help of the wonderful staff, the spa and reflexology, she gradually regained her strength and became independent. She made great friends.
The activities and the visits from the Chaplin were amazing. They held her a birthday party with cakes and wonderful sandwiches. I am pleased to say that she is walking and back home on her own. We very much attribute this to you all.
Thank you.
How likely would you be to recommend The Chocolate Works Care Village? Extremely Likely
Overall Standard
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Sally Rasmussen, Head of Marketing at The Chocolate Works Care Village responded to this review on 02 Nov 2017:
Thank you so much for your lovely review. I will pass your comments on to the team.
With best wishes Sally Rasmussen
Review submitted from a Website Submission by Jane B (Niece of Resident) on Wednesday 4 October 2017. Relates to September 2017.
I would just like to thank all the wonderful staff and careers at the Chocolate works for welcoming my Aunt into their care.
It was not an easy time for us but it was made so much easier with their expert help and advice .
Not only has she settled and already started calling it "home", she has a smile on her lovely face again.
After the difficult process of leaving her home she has, at last, found a new lease of life and says for the first time in months, she feels safe again.
Just days after moving into The Chocolate Works, it was her birthday and a fabulous party was organised by the staff for her to share it with the other residents.
Just to see her mixing with new friends and the joy on all their faces as they sang, laughed, shared their stories and tucked into party food was so lovely, I can't thank you all enough.
You have made a difficult time so much easier for us and to see her happy, safe and well cared for is all we ever wanted.
Thank you.
How likely would you be to recommend The Chocolate Works Care Village? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Sally Rasmussen, Head of Marketing at The Chocolate Works Care Village responded to this review on 04 Oct 2017:
Thank you for your very kind words, I will make sure that our hardworking team of nurses, carers, hospitality and housekeeping staff are made aware of how happy you and your family are with your aunt's progress. Kind regards Sally Rasmussen
October 2017
Recipient: The Chocolate Works Care Village
Date: Thursday 12 Oct 2017
There are currently no Care Home Idol entrants who have performed at The Chocolate Works Care Village