Chocolate Works

Bishopthorpe Road, York YO23 1DE
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9.5 58 Reviews
  • Chocolate Works, York
The Chocolate Works in York is a unique care home set within a beautifully restored, historic building. Once the headquarters of Terry’s Chocolate factory, the building was transformed in 2017 into the warm and welcoming care village it is today.

The dedicated team provides a range of personalised care services, including residential, nursing and dementia care. They also offer compassionate end-of-life care, to ensure a home for life as residents' needs change.

Inside the welcoming home, residents can enjoy a variety of luxury amenities including a cinema room, hair salon, spa and gym. A highlight of the home is the light-filled atrium which features its own pub and sweet shop.
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Care Provided by Chocolate Works

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1695
  • Self-Funded Residential Dementia Care: from £1795
  • Self-Funded Nursing Care: from £2102
  • Self-Funded Nursing Dementia Care: from £2127

These prices are only a guideline, please contact Chocolate Works to find out the exact price for your requirements.

Contact Chocolate Works to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Chocolate Works to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Jo Pickering (Deputy Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

Visiting

  • The Home is open for safe visits, 7 days a week, in line with current guidelines. Please get in touch with the reception team to book a visit.

Parking

  • Limited car parking is available on site, with additional spaces located in a private car park across the road from the care village.


    Please see reception for access to the private car park.

Chocolate Works Reviews (58)

9.5

Chocolate Works has a Review Score of 9.5 (9.462) out of 10, based on 22 reviews in the last 2 years.
Over all time Chocolate Works has 58 reviews.

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Reviewer Connection to Chocolate Works
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Review from Steve B (Respite Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our 7 day stay was for rest & recuperation following a fall by my wife; both were in need, our main need was to have medicines promptly & timely (excellently achieved). The room was large well furnished & comfortable - although mattress somewhat saggy. The only down side was the food. Always promptly
served with great care but somewhat bland in variety & size. Major plus - the staff who were happy, well trained & eager to help. Always V. courteous. Their help made our stay. When we left we both felt we had received the benefit we sought.
Reply from Samantha Debenham, Reviews Team at Chocolate Works
Thank you for sharing your thoughts regarding Chocolate Works. Your kind words regarding our home and staff are graciously appreciated.We are sorry to hear that the mattress in your room did not meet…read more
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Review from C P (Sister-in-law of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Chocolate Works is a very relaxing and comfortable place to be in. The staff are very caring and patient with residents. They keep the rooms clean and tidy. I feel confident that my sister in law is being well cared for.
Reply from David Donnell, Reviews Team at Chocolate Works
Thank you for your kind words. We're so pleased to hear that you find The Chocolate Works a relaxing and comfortable place, and that you feel confident in the care your sister-in-law is receiving. Our…read more
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Review from Alex H (Niece of Resident) published on 10 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One member of staff is a star.
She goes above and beyond, is thorough & respectful, professional and generally just superb!
From when we first met her in Feb 2025 when my auntie came to reside at the Chocolate Works. Sorry she is leaving, she will progress & excel at her chosen work. She is an exceptional
female.
Reply from Hannah Story, Reviews Team at Chocolate Works
Hi Alex, thank you very much for taking the time to leave us feedback about your experience.
We're so pleased to hear how much of a positive impact this team member has had since your auntie joined…read more
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Review from Kate M (Niece of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
One member of staff goes above and beyond to help wtih our queries and questions. They are always happy in our interactions, giving advice when sought and is always kind and helpful when talking to Aunty. Kindness goes a long way and a smile - this member of staff has been a ray of shunshine at what
has been a difficult time for our family - settling my aunt into a whole new life. We thank you and wish you every happiness & success going forward.
Reply from Hannah Story, Reviews Team at Chocolate Works
Hi Kate, thank you very much for taking the time to leave us feedback about your experience.
We're so pleased to hear how much of a positive difference this team member has made for you and your…read more
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Review from Nicola S (Granddaughter of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandfather had a wonderful 9 day respite at The Chocolate Works. Nothing was too much trouble for the team.
He was welcomed and made to feel comfortable straight away, as we're the rest of the family who visited. My children were so impressed that they asked if we could 'holiday' there ourselves.
There is a good range of activities and the quality and selection of the food was great. I was even able to stay and share a meal with my grandfather one evening. It was so nice to be able to do something which, at one time, was part of our weekly routine, without the challenges that this now poses.
The bedroom was well presented and the team made sure all the relevant mobility aids were in place. The whole place was clean and tidy.
The main atrium is a lovely place to be able to socialise when visiting. It has an outdoor feel and made grandad feel like he had had a day out without having to step food out of the door.
Highly recommend, can't thank the staff enough.
Reply from David Donnell, Reviews Team at Chocolate Works
Thank you for taking the time to leave such a thoughtful review. We're so pleased to hear that your grandfather enjoyed his respite stay with us and that you and your family felt so welcome throughout…read more
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Review from Angelique R (Daughter-in-law of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at The Chocolate Works Care Village have gone above and beyond to help my in-laws settle in. From day one, they have shown genuine care, always putting my in-laws' wellbeing first while also being incredibly thoughtful and supportive towards us as a family. The staff strike a rare balance -
professional yet warm, attentive yet respectful - and that's made all the difference during what could have been a difficult transition. We feel reassured knowing our loved ones are in such kind and capable hands.
Reply from Hannah Story, Reviews Team at Chocolate Works
Thank you very much for taking the time to leave us feedback about your experience.

We're absolutely delighted to hear that your in-laws have settled in well at The Chocolate Works. At Chocolate…read more
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Review from A B (Daughter-in-law of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Smooth and easy transition for moving in. Feel very informed on everything. Very good communication from management and senior carers. My mother in law has settled in very well and I can honestly say she is thriving in the care home.
Everyone is lovely and caring, we are very pleased.
Reply from David Donnell, Reviews Team at Chocolate Works
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your mother-in-law has settled in well and is thriving & that's exactly what we strive for.

We're…read more
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Review from Arthur M (Power of Attorney of Resident) published on 19 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An impressive imposing structure converted from a former chocolate factory. Accommodation of a very high standard with spacious dining area, lounge and bedrooms supported by appropriate facilities. Staff well trained in house, cope with specific problems and demonstrate a high level of empathy with
residents. Be assured residents in very safe hands.
Reply from David Donnell, Reviews Team at Chocolate Works
Thank you for taking the time to share such a thoughtful and detailed review.

We're so pleased that you found the setting, facilities, and accommodation at The Chocolate Works Care Village to be of…read more
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Review from H G (Civil Partner of Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has advanced Alzheimer's disease. She has lost all mobility, can only say the odd word and requires 24 hour bed-nursing. She is given the highest quality of care and with such sensitivity to her needs.
I know she could not get better quality of care and emotional support. It is a huge
comfort to me - and to us both - to know she is in a care home that is so wonderful.
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Review from Rosalind B (Daughter of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother spent over five years in The Chocolate Works. Mainly on the Knavesmire Floor where she had a large room next to the beautiful Atrium where she could feel included in the community. She was very well looked after and fond of the staff. She could not have been in a better place during Covid.
I was kept well informed about her welfare and the response times were very good if she needed assistance. She was very happy there.
Poor food. Residents were mostly not given freshly cooked meals but served tray meals. My mother lost a great deal of weight.
Later she was moved to Riverside. The layout is not ideal. Residents are confined to rooms rather isolated. Long walks to public areas. Difficult for poor staff to respond quickly to calls for assistance. Food is often served cold in rooms and dietary requirements are not followed.
End-of-life care was sensitive and supportive to me.
Reception, Management, Nursing, Caterers and Carers became my mother's second family. We were grateful that she was happy and secure there.
Reply from Dave Fieldhouse, Home Manager at Chocolate Works
Thank you for your lovely review but I'm sorry that you weren't happy with our food offering. We are making changes and the kitchen has been extended to enable us to accommodate more bespoke meal…read more
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Review from Karen H (Niece of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would just like to thank all the staff of Choc Works for the devotion and love given to my aunt over the years she was residential in the home. We visited as often as we could from Cardiff South Wales. Every time we visited it was lovely to see the beautiful homes and their amazing staircase and everything
was so clean and sparkled. The staff were so helpful happy to chat and very caring to my aunty. It still hasn't really sunk in that she's no longer with us having passed away on 17th July whilst we were on holiday. R.I.P. We will always love you always!
Reply from Dave Fieldhouse, Home Manager at Chocolate Works
Thank you so much for the lovely review. We're sorry for your loss but glad that we were able to care for you aunty while she was living with us.
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Review from Linda M (Daughter of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After several years on Knavesmire, Mum had to be moved to Riverside as her physical and mental condition required more care. She received such good care there that her Cellulitis improved significantly. The staff were very caring and management listened to any concerns we had, such as Mum's hatred of
the hoist, male staff undertaking her personal care, and did their best to balance her needs with her wishes. We did feel there could have been better liaison between Knavesmire & Riverside, e.g. regarding Mum's meals. She never liked red meat, preferring fish and chicken & felt over-faced by the portion sizes. Also, we were disappointed that her clothes sometimes disappeared & she'd be wearing someone else's. However, Mum's end-of-life care was excellent. All the staff treated her with respect & friendship and she became very fond of them and vice-versa. During her final weeks, everything possible was done to keep her pain-free & to reassure & comfort her. They even reassured & comforted us.
Reply from Dave Fieldhouse, Home Manager at Chocolate Works
We are truly grateful for your kind words about the care your mum received during her time with us. It's heartwarming to hear that the staff's dedication and compassion made a positive impact on your…read more
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Review from Douglas L (Son of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother has been a resident for over 4 years. The first 2 years were on the main floor when she was ambulatory. Then mother had 3 strokes and fell and broke her back. Since then she has been on the top floor, bedridden.
For the first 2 years, she enjoyed herself and was well taken care of. After
her strokes and now residing on the top floor her care and mental health has not been as good. I call her every day on video call and most of our calls are filled with tears.
She has some issues hearing and she does not want to leave her room. She will be 89 this month and in my opinion, is miserable. She tells me she doesn't want to be alive anymore. This is not the home's fault but the UK system.
Senior management and staff are great. Daily care and junior staff are OK. Some carer's knowledge of English could be better.
The monthly fees are in my opinion, very high.
Looking after old people is a tough job. and getting old is not pleasant.
I hope she gets her wish soon.
Reply from Dave Fieldhouse, Home Manager at Chocolate Works
Thank you for sharing your experience of your mother's care. We understand that this is a difficult time for you and your family and we would like to reassure you that the well-being of our residents…read more
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Review from S H (Son of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent the last couple of months of her life at the Chocolate Works. From the first conversation to the last, I cannot praise this establishment highly enough. The staff in all roles are outstanding, and the facilities are first class. They made my Mum's final days comfortable, with dignity and love.
Outstanding!
Reply from Dave Fieldhouse, Home Manager at Chocolate Works
Thank you so much for your kind words. We are deeply touched to hear about your positive experience at Chocolate Works Care Village during such a difficult time. Our staff works tirelessly to provide…read more
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Review from Kathryn R (Daughter-in-law of Resident) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to everyone at the Chocolate Works for looking after my father-in-law for the last six months of his life. We only wish we could have persuaded him to move in with you earlier. Everything was easy to arrange - even moving him from the huge apartment we thought he'd love to a much smaller room
in the 'thick of it'. He really appreciated having people popping in and out and knowing that there were people around at all times. He loved the food - especially his cooked breakfasts - and was looking forward to giving a talk to other residents about his book collecting. Sadly, a stay in York Hospital put paid to that. It was a huge relief for the entire family when we knew he was safely in your care and that you would call a doctor or district nurse whenever he needed. Special thanks to two ladies for being so kind.
Reply from Dave Fieldhouse, Home Manager at Chocolate Works
Thank you so much for your kind words. It was a privilege to care for your father-in-law, we were all very fond of him and we're so glad he enjoyed the company and the community here. Best wishes.
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Review from Paul W (Son of Resident) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a Chocolate Works Care Village resident for almost two years. She had been experiencing symptoms of Alzheimer's Disease and could no longer take care of herself. Moving into a care home was not easy - in fact, it had always been her worst nightmare. The staff were immediately on to
this and took great pains to settle her in.
Family members noticed a change in her almost immediately. She made friends with the other residents and the staff, began to join in the daytime activities, and just seemed happier. Eating the nutritious, well-prepared meals, she soon started recovering her physical strength. Even her memory and communication skills improved.
The building at the Care Village is impressive, but it's the staff that make the place special. Three members of staff have been nothing short of angels. They have provided care that is both professional and has a real family feel. They have come through for us time and time again. This place has saved my mother's life.
Reply from Dave Fieldhouse, Home Manager at Chocolate Works
Thank you so much for taking the time to share your heartwarming review. It truly means the world to us to hear about your mother's positive experience.We understand how difficult the decision to move…read more
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Review from Alison K (Daughter of Resident) published on 12 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father lived in the Chocolate Works for several years and was extremely well looked after by all the staff there, all of whom he thoroughly enjoyed engaging with and I know many of them were fond of him. Some weeks before he died he had a stroke and was in York hospital for a while where I visited
him daily. He was soon brought back to the Chocolate Works in an ambulance and settled back into his room but sadly, he died a few days later. I was relieved that he died with people around him who he knew and that he didn't suffer for too long with the stroke and the staff were all very kind to me, allowing me to spend some time with him after his death.
My thanks go to all the staff who, over the years my father was there, cared for him, washed him, dressed him, and generally made sure he was happy and comfortable. It was also wonderful to see a few of the staff attend his funeral at the crematorium. Thank you all.
Reply from Dave Field House, Home Manager at Chocolate Works
Thank you for sharing such a heartwarming review. It means the world to our staff to know your father enjoyed his time at the Chocolate Works and felt well cared for. We were honoured to be with him…read more
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Review from G J (Partner of Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My partner went in for pain control and full-time nursing care but she simply did not receive it. The nursing staff showed very little interest in administering the pain relief needed even though I offered to explain the operation of the device. The changeover of staff overnight was frequent and no
attempt was made to pass on the information from one to the other of the nurses leading to my partner being dependent on me coming in at 3 or 4 in the middle of the night to administer the pain relief because the staff were unaware of the issues faced by my partner. She simply did not receive full-time care and for that, I am extremely disappointed, they let her down dramatically. I would not recommend Chocolate Works for care, they are simply not up to it. Some staff were good and tried but on the whole, it was very poor. The room was nice and the building too and the care staff all friendly. The cleaning was hit-and-miss.
Reply from Dave Fieldhouse, Home Manager at Chocolate Works
Thank you for sharing your comments. We always strive to provide high quality care and are disappointed to hear that you and your partner feel that we fell short on this occasion. We are grateful that…read more
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Review from C W (Resident) published on 26 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are very good and deserve all the praise they’ve received in these reviews. I’m disappointed with the food. It could be better quality and served warm enough every day. I don’t think it’s cooked on the premises. I think it’s cooked elsewhere and warmed up on site. Whatever the reason, the quality
of food just isn’t good enough. Beautiful surroundings and excellent, caring staff make this a very good care home. If they used better quality ingredients, cooked on site, they would have received five stars from me.
Reply from Dave Fieldhouse, Home Manager at Chocolate Works
Thank you for taking the time to share your feedback. We're always grateful to hear positive feedback about our team's dedication, they certainly strive to provide our residents with the best possible…read more
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Review from Arnold C (Friend of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
During the last year (2023), I have approached the home managers and shift managers many times on behalf of the elderly (95) female room occupant regarding that the 'house' phone, which is charged at £20.00 per month, was located next to her bed/chair. It was located on the opposite side of the room
which meant that the occupant could not answer it as she has suffered with leg ulcers since (and before) entering the home. Once more (today) I asked the shift manager if the phone could be moved she replied 'no, someone could trip over the wire'. When I suggested the wire could be clipped to the skirting board there was no response. When I asked for the company CEO's contact details, she would not supply them. On visiting today the phone has been relocated! The manager's responses have been very poor and I intend to inform them of this situation.
Reply from Dave Fieldhouse, Home Manager at Chocolate Works
Thank you for your review. I am sorry that we didn't meet your expectations initially but after talking with you I am confident that we have now resolved these issues to your satisfaction. Please do…read more
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Current Review Score: 9.5 (9.462)

Overview of Review Score

The Review Score of 9.5 (9.462) out of 10 for Chocolate Works is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.482 for Chocolate Works is calculated as follows: ( (168 Excellents x 5) + (55 Goods x 4) + (21 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 255 Ratings = 4.482
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.98 Points relating to the number of positive Reviews for Chocolate Works is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 20 Positive Reviews ÷ 20.4 = 0.98
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Judy

Judy Wray

Job Title: Home Manager

With over 36 years of experience in the healthcare sector, including 20 as a Registered Home Manager, I’m proud to lead the team at Chocolate Works care home. My background includes 27 years in administration, finance and business support, and I’ve been with Care UK for 14 years, most recently transferring internally from Ventress Hall.


I hold a QCF/SVQ Level 4 in Leadership and a Qualsafe Level 3 in Mental Health First Aid. I’m passionate about creating a safe, high-quality care environment, and I strive every day to support both residents and my team. I’m proud of what I’ve achieved, most notably consolidating and enhancing care services, including expanding dementia care and delivering NHS-contracted intermediate care services.


I’m proud of the strong relationships I build with residents, families, staff and the wider community. I start every day greeting residents and staff, and I make time for regular walkabouts to stay present and involved. The heart of my role is ensuring safety, quality care and excellent leadership.


Outside of work, I love spending time with my family, especially my grandson, Chester. I enjoy travelling, making memories and raising funds for charity. In 2023, I completed a 15,000ft skydive, raising over £2,600 for St Teresa’s Hospice. Wing-walking is next!

Frequently Asked Questions about Chocolate Works

What types of Care is Chocolate Works registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chocolate Works have?

There are 90 Single Rooms.

What are the Facilities & Services at Chocolate Works?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chocolate Works to the centre of York?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

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