Chocolate Works

Excellent.

As to value for money, I cannot answer. When I tell my friends how much, jaws drop.

The care is excellent and the carers are kind and compassionate. The manager listens to any suggestions/problems and resolves things promptly. There are a few problems with laundry but this seems to be generic to all care homes.

Other than still being at home, my dad is definitely in good hands. I wouldn't want him anywhere else.

It is a great comfort to me to know that he is safe and well cared for.

With facilities second to none, I would highly recommend the Chocolate Works to anyone looking for a care home for a loved one.

My father spent the last three years of his life on the Minster floor at the Chocolate Works Care Village. The care and consideration he received was fantastic. He was very nervous for the first few months at this new chapter in his life but the staff gently ensured he was happy and knew he belonged. He loved the quizzes and learned new skills, like silk painting. It was his home and he was very happy.

My mum was a resident here from February 2022 in what had been an extremely stressful year for her. The minute we walked into the reception the staff were so kind and caring. Mum was suffering from chronic anxiety along with other medical problems and the nurses, health carers etc. were absolutely amazing with Mum and slowly but surely Mum started to engage with them and trust them. Sadly at the beginning of April 2022 Mum needed end-of-life care, the way every member of staff dealt with Mum was so caring, kind and compassionate, nothing was too much trouble and not only was my mum treated in this way but myself and my three daughters were too, in what were exceptionally sad and difficult circumstances as Mum sadly passed away 8th May 2022. A care home with exceptional staff, treating people like they were their own family and going above and beyond.

The care Mum received was second to none. All the staff do a fantastic job. They are caring, compassionate and cannot do enough for those in their care. They have been like a second family for Mum this last year when we were unable to visits. We will always be grateful for the way they cared for Mum at the end of her life, and also for the care, they showed to us at the end.

The staff were lovely and helped the family communicate with her via iPhone FaceTime on a regular basis. It is a few months ago now but I remember the kindness of the nurses and carers involved with Mum’s care.

The care that my Mother received whilst living at this home was fantastic. All the staff from the Manager to the Housekeeping staff were caring and helpful, nothing was too much trouble. The home is run very professionally from when my Mother first arrived to when she sadly died. My Mother enjoyed her time here - even the food! As the building is listed the individual rooms and apartments are of a very good size, these were the largest I came across when looking for a care home for my Mother - I looked at around ten in the area. The rooms have high ceilings and lovely big sash windows, the lounge area is set out beautifully with comfy sofas and armchairs, in nice fabrics - not what you usually find. There is outside space, a cinema, restaurant and a roof-top terrace. The home is located very close to Rowntree Park and York Racecourse. My mother lived in a residential area. I cannot recommend The Chocolate Works Care Village highly enough.

Everyone was so kind and helpful to her, she wanted for nothing (day or night). But sadly after been nursed for a very short time, she passed away very peacefully and with utmost dignity, with loving carers by her side (under the Covid-19 restrictions). Big thank you to you all.

My father became a resident at The Chocolate Works in March. This was closely followed by the Coronavirus Lockdown, which meant that it has been a particularly difficult time for the family, being unable to visit and reassure him, and ourselves, that all was well. However, knowing that he is being so well looked after, in comfortable surroundings, by such dedicated, cheerful and professional carers has made all the difference. We have especially appreciated the regular facilitation of video Skype sessions for the family, which have been so important in keeping us in touch with my father, and the staff. Their kindness, understanding, and appreciation of the individuality of each resident have shone through.

The care has been first class and during this virus, we have been kept very well informed. Mam appears to be very happy but in a confused state which is expected. Hopefully, she will be less confused when visiting restarts as restrictions are lifted.

She's enjoying both the activities and the environment and recognises that COVID has limited the opportunities - but the home has adapted well.

My mother-in-law has very recently moved in for residential dementia care. From the very start of the process, we have been very impressed by every single member of staff. Even the day of actual admission went perfectly smoothly and we feel happy she is getting the best of care in a lovely home.

Daughter of resident. I comment not only as an adult child who has an adored parent in The Chocolate Works but as a professional employed elsewhere (not The Chocolate Works, NHS or social care). As a counsellor to children, young people and adults affected by incurable illnesses and bereavement I see person-centred care, compassion and professionalism in the everyday care at The Chocolate Works. Staff are tender and sweet, there is no rushing, no impatience and no intolerance. As a family, if we see or feel something isn't quite right staff are approachable and responsive. Nothing is too much trouble, all staff that I have witnessed or helped my relative are kind, tender and patient to all - not just my relative, who has been living at The Chocolate Works since the end of August 2019, but many others. I visit most days and leave for home relieved, reassured and know my relative is safe, happy and well cared for. Thank you to all staff and volunteers.

The love and care offered by The Chocolate Works made a material difference to the last few weeks of my mum's life. The whole team were the ultimate professionals from start to finish. Their kindness and dignity towards my mum was very special and this was matched by a wonderful environment. I can't thank this team enough for all they did for the whole family. We are eternally grateful - so kind, so patient, so lovely.

Her room was sufficient for her needs and the ambience of the main community area a model to be copied. I shall send pictures to the governing bodies in Australia currently investigating the poor standard of many of our Aged Care facilities.

Overall, however, I am pleased with the care of my sister and the peace of mind I have for her future.