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Chocolate Works

Bishopthorpe Road, York, North Yorkshire YO23 1DE
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Nothing was too much trouble for the team. He was welcomed and made to feel comfortableNicola S(Granddaughter of Resident/Service User)
Chocolate Works, York
Chocolate Works, York
Chocolate Works, York

Chocolate Works in York is a unique care home set within a beautifully restored, historic building. Once the headquarters of Terry’s Chocolate factory, the building was transformed in 2017 into the warm and welcoming care home it is today.

Known as a ‘home for life’, the dedicated team provides a range of personalised care services, including residential, nursing and dementia care.

The iconic building centres around a bright and spacious atrium;...  

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Care Provided by Chocolate Works

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,780From £2,002
Residential Dementia CareFrom £1,875From £2,109
Nursing CareFrom £2,105From £2,368
Nursing Dementia CareFrom £2,130From £2,396

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Chocolate Works to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Vacant (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 3

Room Information

  • Single Rooms (90)
  • Single Rooms with ensuite Wet Room (90)

Visiting

  • The Home is open for safe visits, 7 days a week, in line with current guidelines. Please get in touch with the reception team to book a visit.

Parking

  • Limited car parking is available on site, with additional spaces located in a private car park across the road from the care village. Please see reception for access to the private car park.

Chocolate Works Reviews (66)

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9.5

Chocolate Works has a Review Score of 9.5 (9.495) out of 10, based on 17 reviews in the last 2 years. Over all time Chocolate Works has 66 reviews.

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Showing 66 reviews matching selected criteria
Review from H P (Granddaughter of Resident) published on 13 August 2018 Submitted via Postal Card
Overall Experience
What an incredibly beautiful care home! Although what makes is so special is the members of staff currently working there. The wonderful chair lady is professional, friendly, informed. All of their smiles light up the amazing atrium.

Nanna's room is beautifully presented and is big and light. The remaining lounge areas are peaceful and tastefully decorated. The chocolate cake looked to die for - covered in oozing buttercream sprinkles.

Reply from Sally Rasmussen, Marketing at Chocolate Works
What a lovely review, in particular the bit about members of our team lighting up the home with their smile - you are right - they really do! This review was a pleasure to read and I can't wait to share it with the team - thank you! Kind regards

Sally Rasmussen

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Review from Peter S (Son of Resident) published on 6 August 2018 Submitted via Postal Card
Overall Experience

My mother has been in The Chocolate Works for 2 weeks and everything has been as expected. The staff are friendly and attentive. I would like to mention one of the nursing staff who is absolutely fabulous.

Reply from Sally Rasmussen, Marketing at Chocolate Works
Thank you so much for your kind review. I will pass your comments to the team. Best wishes

Sally Rasmussen

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Review from Don M (Son of Resident) published on 5 June 2018 Submitted via Website
Overall Experience

This is an outstanding place for mum to live. It's like a brand new 5-star hotel, beautifully decorated with comfortable and clean rooms, a lovely atrium for mum and her friends to meet and chat and very professional and caring staff. There is also a lovely cinema room as well as a range of activities that keep everyone occupied and busy. One of the main benefits is that there is no use of TV's to keep the resident distracted in the main room, they are encouraged to interact with each other and they all get along very well. As a result, mum has been very happy, comfortable and has made some great friends with staff as well as other residents. Very highly recommended.

Reply from Sally Rasmussen, Marketing at Chocolate Works

Thank you for your review, we really appreciate your taking the time to complete this as it really helps other families who are looking for the right care setting. Most importantly, though, we are really pleased to hear that your mum is happy and will be passing your comments to the team!

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Review from Bridget V (Daughter of Resident) published on 5 June 2018 Submitted via Website
Overall Experience

My dad was only in The Chocolate Works for a short time but everyone looked after him so well, the nurses, carers, kitchen staff, he was made to feel safe and cared for when he was scared about his illness, everyone had time for him, they went above and beyond to care for him and us too, his close family and friends.

Reply from Sally Rasmussen, Marketing at Chocolate Works

Thank you for your review, I will pass your kind words on to the team - they do such an amazing job and it's good to hear that you and your dad felt well supported at a very difficult and sad time. Sending you all our best wishes. Sally R

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Review from Alison B (Daughter of Resident) published on 3 November 2017 Submitted via Review Postal Card
Overall Experience
My mum came to Chocolate Works for end of life but with the help of the wonderful staff, the spa and reflexology, she gradually regained her strength and became independent. She made great friends.
The activities and the visits from the Chaplin were amazing. They held her a birthday party with cakes and wonderful sandwiches. I am pleased to say that she is walking and back home on her own. We very much attribute this to you all.

Thank you.

Reply from Sally Rasmussen, Head of Marketing at Chocolate Works
Thank you so much for your lovely review. I will pass your comments on to the team.

With best wishes Sally Rasmussen

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Review from Jane B (Niece of Resident) published on 4 October 2017 Submitted via Website
Overall Experience

I would just like to thank all the wonderful staff and careers at the Chocolate works for welcoming my Aunt into their care.

It was not an easy time for us but it was made so much easier with their expert help and advice .

Not only has she settled and already started calling it "home", she has a smile on her lovely face again.

After the difficult process of leaving her home she has, at last, found a new lease of life and says for the first time in months, she feels safe again.

Just days after moving into The Chocolate Works, it was her birthday and a fabulous party was organised by the staff for her to share it with the other residents.

Just to see her mixing with new friends and the joy on all their faces as they sang, laughed, shared their stories and tucked into party food was so lovely, I can't thank you all enough.

You have made a difficult time so much easier for us and to see her happy, safe and well cared for is all we ever wanted.

Thank you.

Reply from Sally Rasmussen, Head of Marketing at Chocolate Works

Thank you for your very kind words, I will make sure that our hardworking team of nurses, carers, hospitality and housekeeping staff are made aware of how happy you and your family are with your aunt's progress. Kind regards Sally Rasmussen

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 March 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (40) & Events (0)

News
  • 01 Jul 2026

    A York care home hosted its own chess contest with local children. The event at Care UK’s Chocolate Works, on Bishopthorpe Road, saw 12 children from York Chess Club teach...

  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

Upcoming Events

There are no upcoming events for Chocolate Works.

Awards / Recognitions (119)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Chocolate Works.

Meet the Team (0)

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