
Nothing was too much trouble for the team. He was welcomed and made to feel comfortableNicola S(Granddaughter of Resident/Service User)



Nothing was too much trouble for the team. He was welcomed and made to feel comfortableNicola S(Granddaughter of Resident/Service User)



Chocolate Works in York is a unique care home set within a beautifully restored, historic building. Once the headquarters of Terry’s Chocolate factory, the building was transformed in 2017 into the warm and welcoming care home it is today.
Known as a ‘home for life’, the dedicated team provides a range of personalised care services, including residential, nursing and dementia care.
The iconic building centres around a bright and spacious atrium;...
Chocolate Works in York is a unique care home set within a beautifully restored, historic building. Once the headquarters of Terry’s Chocolate factory, the building was transformed in 2017 into the warm and welcoming care home it is today.
Known as a ‘home for life’, the dedicated team provides a range of personalised care services, including residential, nursing and dementia care.
The iconic building centres around a bright and spacious atrium; this light-filled space features a reminiscence-style Terry’s chocolate shop, Duke of York pub and shop. Other amenities include a cinema room, cosy lounges and a hair and beauty salon. Residents can choose from a stunning collection of en-suite bedrooms, including some suitable for couples.
Chocolate Works is currently undergoing refurbishment to create an even more modern and comfortable environment for residents.
Care Provided by Chocolate Works
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 102 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Chocolate Works to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Chocolate Works for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Samantha Jacob (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2017
- Last Refurbishment: 2017
- Number of floors: 3
Room Information
- Single Rooms (90)
- Single Rooms with ensuite Wet Room (90)
Visiting
- The Home is open for safe visits, 7 days a week, in line with current guidelines. Please get in touch with the reception team to book a visit.
Parking
- Limited car parking is available on site, with additional spaces located in a private car park across the road from the care village. Please see reception for access to the private car park.
Chocolate Works Reviews (67)
Chocolate Works has a Review Score of 9.3 (9.294) out of 10, based on 17 reviews in the last 2 years.
Over all time Chocolate Works has 67 reviews.
At all times she was attended to with care and courtesy; certainly no lack of attention on a daily basis. The staff were equally receptive to my visits. The one...
At all times she was attended to with care and courtesy; certainly no lack of attention on a daily basis. The staff were equally receptive to my visits. The one complaint would be the quality of the food.
Thank you for taking the time to write a review. It is really helpful for staff and management. Your feedback regarding the food has been passed on to the hospitality team, it would be great if you would be able to attend one of our monthly food forums where we review menu choices and quality in...
Thank you for taking the time to write a review. It is really helpful for staff and management. Your feedback regarding the food has been passed on to the hospitality team, it would be great if you would be able to attend one of our monthly food forums where we review menu choices and quality in order to provide feedback to our suppliers. Please also be aware that there are always alternatives available if the day's menu isn't to your sister-in-law's taste. Don't hesitate to get in touch if there is anything else we can do - we're here to help.With kind regards.
Nanna's room is beautifully presented and is big and light. The...
Nanna's room is beautifully presented and is big and light. The remaining lounge areas are peaceful and tastefully decorated. The chocolate cake looked to die for - covered in oozing buttercream sprinkles.
Sally Rasmussen
My mother has been in The Chocolate Works for 2 weeks and everything has been as expected. The staff are friendly and attentive. I would like to mention one of the nursing staff who is absolutely fabulous.
My mother has been in The Chocolate Works for 2 weeks and everything has been as expected. The staff are friendly and attentive. I would like to mention one of the nursing staff who is absolutely fabulous.
Sally Rasmussen
This is an outstanding place for mum to live. It's like a brand new 5-star hotel, beautifully decorated with comfortable and clean rooms, a lovely atrium for mum and her friends to meet and chat and very professional and caring staff. There is also a lovely cinema room as well as a range of...
This is an outstanding place for mum to live. It's like a brand new 5-star hotel, beautifully decorated with comfortable and clean rooms, a lovely atrium for mum and her friends to meet and chat and very professional and caring staff. There is also a lovely cinema room as well as a range of activities that keep everyone occupied and busy. One of the main benefits is that there is no use of TV's to keep the resident distracted in the main room, they are encouraged to interact with each other and they all get along very well. As a result, mum has been very happy, comfortable and has made some great friends with staff as well as other residents. Very highly recommended.
Thank you for your review, we really appreciate your taking the time to complete this as it really helps other families who are looking for the right care setting. Most importantly, though, we are really pleased to hear that your mum is happy and will be passing your comments to the team!
My dad was only in The Chocolate Works for a short time but everyone looked after him so well, the nurses, carers, kitchen staff, he was made to feel safe and cared for when he was scared about his illness, everyone had time for him, they went above and beyond to care for him and us too, his close...
My dad was only in The Chocolate Works for a short time but everyone looked after him so well, the nurses, carers, kitchen staff, he was made to feel safe and cared for when he was scared about his illness, everyone had time for him, they went above and beyond to care for him and us too, his close family and friends.
Thank you for your review, I will pass your kind words on to the team - they do such an amazing job and it's good to hear that you and your dad felt well supported at a very difficult and sad time. Sending you all our best wishes. Sally R
The activities and the visits from the Chaplin were amazing. They held her a birthday party with...
The activities and the visits from the Chaplin were amazing. They held her a birthday party with cakes and wonderful sandwiches. I am pleased to say that she is walking and back home on her own. We very much attribute this to you all.
Thank you.
With best wishes Sally Rasmussen
I would just like to thank all the wonderful staff and careers at the Chocolate works for welcoming my Aunt into their care.
It was not an easy time for us but it was made so much easier with their expert help and advice .Not only has she settled and already started calling it "home", she has...
I would just like to thank all the wonderful staff and careers at the Chocolate works for welcoming my Aunt into their care.
It was not an easy time for us but it was made so much easier with their expert help and advice .Not only has she settled and already started calling it "home", she has a smile on her lovely face again.
After the difficult process of leaving her home she has, at last, found a new lease of life and says for the first time in months, she feels safe again.
Just days after moving into The Chocolate Works, it was her birthday and a fabulous party was organised by the staff for her to share it with the other residents.Just to see her mixing with new friends and the joy on all their faces as they sang, laughed, shared their stories and tucked into party food was so lovely, I can't thank you all enough.
You have made a difficult time so much easier for us and to see her happy, safe and well cared for is all we ever wanted.
Thank you.
Thank you for your very kind words, I will make sure that our hardworking team of nurses, carers, hospitality and housekeeping staff are made aware of how happy you and your family are with your aunt's progress. Kind regards Sally Rasmussen
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (40) & Events (0)
- 27 Oct 2026
A Care UK colleague has raised £310 for PTSD UK after organising a bake sale at the provider's Colchester based Support Centre, with the total boosted through Care UK's matched...
- 27 Oct 2026
A Care UK colleague took to the skies to raise money for Parkinson’s UK after being inspired by a resident’s determination to make a difference. Shahvez Tauqir, Customer Relations Manager...
- 27 Oct 2026
A mother and daughter from a Care UK care home laced up their walking boots and trekked almost 100 miles across the Scottish Highlands to raise thousands of pounds for...
There are no upcoming events for Chocolate Works.
Awards / Recognitions (119)
- 12 Oct 2026Recipient: Care UK
- 15 Sep 2026Recipient: Chocolate Works
- 13 Jul 2026Recipient: Care UK
Accreditations
There are no accreditations posted yet for Chocolate Works.
Meet the Team (1)

I’m delighted to be part of the Care UK team, bringing 26 years of experience in the care sector to my role. I trained as a Registered Mental Health...
I’m delighted to be part of the Care UK team, bringing 26 years of experience in the care sector to my role. I trained as a Registered Mental Health Nurse (RMN) and have completed a range of additional training, including leadership, teaching and assessing, coaching, and mental health in older age.
I believe patience, resilience, and compassion are essential qualities in my role, as is taking the time to listen to both residents and colleagues.
My favourite part of the day is completing my walkarounds, as they give me the opportunity to spend time with residents and colleagues and see how everyone is doing.
What makes me most proud is seeing positive feedback and satisfaction from both residents and colleagues. For me, this is also the most important part of my role: ensuring people feel happy, valued, and supported.
Outside of work, I’m a big football fan, particularly Leeds United! I also enjoy travelling, spending time with my family and grandchildren, reading, and taking my dog out.
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