
Nothing was too much trouble for the team. He was welcomed and made to feel comfortableNicola S(Granddaughter of Resident/Service User)



Nothing was too much trouble for the team. He was welcomed and made to feel comfortableNicola S(Granddaughter of Resident/Service User)



Chocolate Works in York is a unique care home set within a beautifully restored, historic building. Once the headquarters of Terry’s Chocolate factory, the building was transformed in 2017 into the warm and welcoming care home it is today.
Known as a ‘home for life’, the dedicated team provides a range of personalised care services, including residential, nursing and dementia care.
The iconic building centres around a bright and spacious atrium;...
Care Provided by Chocolate Works
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 102 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Chocolate Works for full pricing details and T&Cs.
Contact Chocolate Works to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Vacant (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2017
- Last Refurbishment: 2017
- Number of floors: 3
Room Information
- Single Rooms (90)
- Single Rooms with ensuite Wet Room (90)
Visiting
- The Home is open for safe visits, 7 days a week, in line with current guidelines. Please get in touch with the reception team to book a visit.
Parking
- Limited car parking is available on site, with additional spaces located in a private car park across the road from the care village. Please see reception for access to the private car park.
Chocolate Works Reviews (66)
Chocolate Works has a Review Score of 9.5 (9.495) out of 10, based on 17 reviews in the last 2 years.
Over all time Chocolate Works has 66 reviews.
Nanna's room is beautifully presented and is big and light. The remaining lounge areas are peaceful and tastefully decorated. The chocolate cake looked to die for - covered in oozing buttercream sprinkles.
Sally Rasmussen
My mother has been in The Chocolate Works for 2 weeks and everything has been as expected. The staff are friendly and attentive. I would like to mention one of the nursing staff who is absolutely fabulous.
Sally Rasmussen
This is an outstanding place for mum to live. It's like a brand new 5-star hotel, beautifully decorated with comfortable and clean rooms, a lovely atrium for mum and her friends to meet and chat and very professional and caring staff. There is also a lovely cinema room as well as a range of activities that keep everyone occupied and busy. One of the main benefits is that there is no use of TV's to keep the resident distracted in the main room, they are encouraged to interact with each other and they all get along very well. As a result, mum has been very happy, comfortable and has made some great friends with staff as well as other residents. Very highly recommended.
Thank you for your review, we really appreciate your taking the time to complete this as it really helps other families who are looking for the right care setting. Most importantly, though, we are really pleased to hear that your mum is happy and will be passing your comments to the team!
My dad was only in The Chocolate Works for a short time but everyone looked after him so well, the nurses, carers, kitchen staff, he was made to feel safe and cared for when he was scared about his illness, everyone had time for him, they went above and beyond to care for him and us too, his close family and friends.
Thank you for your review, I will pass your kind words on to the team - they do such an amazing job and it's good to hear that you and your dad felt well supported at a very difficult and sad time. Sending you all our best wishes. Sally R
The activities and the visits from the Chaplin were amazing. They held her a birthday party with cakes and wonderful sandwiches. I am pleased to say that she is walking and back home on her own. We very much attribute this to you all.
Thank you.
With best wishes Sally Rasmussen
I would just like to thank all the wonderful staff and careers at the Chocolate works for welcoming my Aunt into their care.
It was not an easy time for us but it was made so much easier with their expert help and advice .Not only has she settled and already started calling it "home", she has a smile on her lovely face again.
After the difficult process of leaving her home she has, at last, found a new lease of life and says for the first time in months, she feels safe again.
Just days after moving into The Chocolate Works, it was her birthday and a fabulous party was organised by the staff for her to share it with the other residents.Just to see her mixing with new friends and the joy on all their faces as they sang, laughed, shared their stories and tucked into party food was so lovely, I can't thank you all enough.
You have made a difficult time so much easier for us and to see her happy, safe and well cared for is all we ever wanted.
Thank you.
Thank you for your very kind words, I will make sure that our hardworking team of nurses, carers, hospitality and housekeeping staff are made aware of how happy you and your family are with your aunt's progress. Kind regards Sally Rasmussen
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 March 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (40) & Events (0)
- 01 Jul 2026
A York care home hosted its own chess contest with local children. The event at Care UK’s Chocolate Works, on Bishopthorpe Road, saw 12 children from York Chess Club teach...
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
There are no upcoming events for Chocolate Works.
Accreditations
There are no accreditations posted yet for Chocolate Works.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chocolate Works to verify any information. View our terms and conditions. Chocolate Works has an Enhanced Service -what an Enhanced Service includes.