
The Chocolate Works is a very relaxing and comfortable place to be in. The staff are very caringC P(Sister-in-law of Resident/Service User)



The Chocolate Works is a very relaxing and comfortable place to be in. The staff are very caringC P(Sister-in-law of Resident/Service User)



Chocolate Works in York is a unique care home set within a beautifully restored, historic building. Once the headquarters of Terry’s Chocolate factory, the building was transformed in 2017 into the warm and welcoming care home it is today.
Known as a ‘home for life’, the dedicated team provides a range of personalised care services, including residential, nursing and dementia care.
The iconic building centres around a bright and spacious atrium;...
Care Provided by Chocolate Works
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 102 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Chocolate Works for full pricing details and T&Cs.
Contact Chocolate Works to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Judy Wray(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2017
- Last Refurbishment: 2017
- Number of floors: 3
Room Information
- Single Rooms (90)
- Single Rooms with ensuite Wet Room (90)
Visiting
- The Home is open for safe visits, 7 days a week, in line with current guidelines. Please get in touch with the reception team to book a visit.
Parking
- Limited car parking is available on site, with additional spaces located in a private car park across the road from the care village. Please see reception for access to the private car park.
Chocolate Works Reviews (64)
Chocolate Works has a Review Score of 9.4 (9.430) out of 10, based on 17 reviews in the last 2 years.
Over all time Chocolate Works has 64 reviews.
Thank you to everyone at the Chocolate Works for looking after my father-in-law for the last six months of his life. We only wish we could have persuaded him to move in with you earlier. Everything was easy to arrange - even moving him from the huge apartment we thought he'd love to a much smaller room in the 'thick of it'. He really appreciated having people popping in and out and knowing that there were people around at all times. He loved the food - especially his cooked breakfasts - and was looking forward to giving a talk to other residents about his book collecting. Sadly, a stay in York Hospital put paid to that. It was a huge relief for the entire family when we knew he was safely in your care and that you would call a doctor or district nurse whenever he needed. Special thanks to two ladies for being so kind.
Thank you so much for your kind words. It was a privilege to care for your father-in-law, we were all very fond of him and we're so glad he enjoyed the company and the community here. Best wishes.
Family members noticed a change in her almost immediately. She made friends with the other residents and the staff, began to join in the daytime activities, and just seemed happier. Eating the nutritious, well-prepared meals, she soon started recovering her physical strength. Even her memory and communication skills improved.
The building at the Care Village is impressive, but it's the staff that make the place special. Three members of staff have been nothing short of angels. They have provided care that is both professional and has a real family feel. They have come through for us time and time again. This place has saved my mother's life.
Thank you so much for taking the time to share your heartwarming review. It truly means the world to us to hear about your mother's positive experience.We understand how difficult the decision to move a loved one into a care home can be, and we're so glad our staff were able to ease your mother's...
My thanks go to all the staff who, over the years my father was there, cared for him, washed him, dressed him, and generally made sure he was happy and comfortable. It was also wonderful to see a few of the staff attend his funeral at the crematorium. Thank you all.
Thank you for sharing such a heartwarming review. It means the world to our staff to know your father enjoyed his time at the Chocolate Works and felt well cared for. We were honoured to be with him during his final days and are touched by your kind words about our team. It was a privilege to know your father. Best wishes.
My partner went in for pain control and full-time nursing care but she simply did not receive it. The nursing staff showed very little interest in administering the pain relief needed even though I offered to explain the operation of the device. The changeover of staff overnight was frequent and no attempt was made to pass on the information from one to the other of the nurses leading to my partner being dependent on me coming in at 3 or 4 in the middle of the night to administer the pain relief because the staff were unaware of the issues faced by my partner. She simply did not receive full-time care and for that, I am extremely disappointed, they let her down dramatically. I would not recommend Chocolate Works for care, they are simply not up to it. Some staff were good and tried but on the whole, it was very poor. The room was nice and the building too and the care staff all friendly. The cleaning was hit-and-miss.
Thank you for sharing your comments. We always strive to provide high quality care and are disappointed to hear that you and your partner feel that we fell short on this occasion. We are grateful that you took the time to leave a review, all feedback helps us reflect on anything we could have done better, so we can continue to improve our service. Kind regards
Staff are very good and deserve all the praise they’ve received in these reviews. I’m disappointed with the food. It could be better quality and served warm enough every day. I don’t think it’s cooked on the premises. I think it’s cooked elsewhere and warmed up on site. Whatever the reason, the quality of food just isn’t good enough. Beautiful surroundings and excellent, caring staff make this a very good care home. If they used better quality ingredients, cooked on site, they would have received five stars from me.
Thank you for taking the time to share your feedback. We're always grateful to hear positive feedback about our team's dedication, they certainly strive to provide our residents with the best possible experience. We are disappointed to hear that you're not impressed with the food at Chocolate Works...
During the last year (2023), I have approached the home managers and shift managers many times on behalf of the elderly (95) female room occupant regarding that the 'house' phone, which is charged at £20.00 per month, was located next to her bed/chair. It was located on the opposite side of the room which meant that the occupant could not answer it as she has suffered with leg ulcers since (and before) entering the home. Once more (today) I asked the shift manager if the phone could be moved she replied 'no, someone could trip over the wire'. When I suggested the wire could be clipped to the skirting board there was no response. When I asked for the company CEO's contact details, she would not supply them. On visiting today the phone has been relocated! The manager's responses have been very poor and I intend to inform them of this situation.
Best wishes.
The medical care is excellent, and the dispensing of prescriptions is taken very seriously. There are good contacts to GPs and regular rounds.
Location good - riverside walks nearby, and Rowntree Park.
Thank you so much for your kind words. It has been our pleasure to care for your parents and we are delighted that you had such a positive experience with our home. Best wishes.
A heartfelt thank you to all the staff working at Chocolate Works. It is all of you that make this home so special. Both of my parents lived at Chocolate Works - my mam for three years and my dad for four years. Staff have demonstrated such kindness and compassion throughout this period, and supported both my parents as their condition and needs changed. The range of activities offered to support their quality of life were excellent and appropriate, respecting their choices and dignity. I also want to thank staff for their courage, standing with me to ensure their wishes for their care were maintained throughout. Both my parents died at home, surrounded by the love of their Chocolate Works family. Our family have such respect and gratitude to you all.
Thank you so much for your wonderful and kind words. It means a great deal for us to hear that you were pleased with the care and support that we provided at Chocolate Works, for both your parents and the support shown for yourself. Best wishes.
Dad is safe and well cared for. Staff are attentive and sensitive to his needs and respond quickly to any family requests. The Chocolate Works is efficiently managed and has a wealth of activities on offer, although Dad chooses not to access these. Dad is treated with respect and dignity and enjoys very positive relationships with all of the staff.
Thank you for your lovely review! We're delighted to hear your lovely words and are glad that you and your dad are pleased with our care and support at Chocolate Works. Best wishes, Home Manager.
My mother has been treated with such care and dignity throughout her stay at the care home. This was especially so when on her 102 birthday a whole team organised a party, decorations, presents etc. I know my mother is in the best of care homes at the Chocolate Works. I’m kept up to date with any and numerous events she is involved with taking part in. I thoroughly recommend this home. Everyone involved - reception, cleaners, caterers are all of a compassionate and caring nature. Thank you all.
Best wishes.
My husband has been resident for eight months at Chocolate Works Care Village. He was greeted from the moment of arrival, with a warm and friendly welcome. Each and every carer has learned his name and they always respect his needs. He often speaks of his great happiness to have found a place in Chocolate Works. The staff know his likes and dislikes and each one goes “the extra mile” in caring for him. All the nursing care are wonderful and considerate of his many health issues. My family and I are always made to feel welcome during visits. Overall the care he receives is marvellous.
Thank you so much for your kind words, we are delighted to hear that our teams have supported you both and that they have gone the extra mile! Best wishes.
My cousin has been in minster rooms since December 2022. The care she gets is second to none, absolutely fantastic staff all around. The food is brilliant and well presented and plenty to do activity-wise. All around perfect. Thank you.
Best wishes.
Never known such caring, compassionate and loving staff. Never seen such care given to patients, highly recommend. Nothing is too much for the staff, be it from comfort to a cup of tea. It's truly amazing.
Best wishes,
Springfield Healthcare.
He received a warm welcome on arrival and great care and compassion were shown to him and us all. He was always well looked after and treated with dignity and respect and as an individual. The building and facilities are impressive, comfortable and clean and we felt welcomed every time we visited. My father had type 1 diabetes and difficult blood sugar control but the staff did their best to monitor and treat this and offer suitable food choices.
Communication was excellent and we couldn’t have asked for anything more at the end of his life.
Best wishes,
Springfield Healthcare.
My dad was a resident at the Chocolate Works for seven months, and over that time, all of the staff were unfailingly kind and compassionate. They made every effort to make him feel safe and secure; they understood his personality and needs and always made my family welcome as visitors. In particular, the regular updates on his progress were invaluable. We will always be grateful for the care they provided Dad in his final days. Thank you.
Best wishes,
Springfield Healthcare.
My father was resident at the Chocolate Works Care Village for five years, initially as a residential patient on Knavesmire. Latterly needing the specialist support of the nurses and carers on Riverside, the dementia unit. I have seen my dad be given the opportunity to flourish in the last five years of life, despite the restrictions put in place by Covid. The facilities at the Chocolate Works are terrific, the layout supports socialisation between residents, and the care staff are genuinely loving, supportive and attentive. I was reassured that when my dad's mood dipped, the staff were quick to raise their concerns with me and the visiting doctor. When returning from hospital, it was touching to see how warmly my dad was welcomed back. These staff genuinely care. At the end of my Dad's life, he became agitated and distressed, not knowing where he was. Staff stayed with him, reassuring him and settling him throughout the night. I am a GP, and visit many nursing homes, I feel we were lucky to get my dad into the best.
Best wishes,
Springfield Healthcare.
A cordial sincere welcome was extended to my father in law. Care was taken not to overwhelm him with rules and regulations. The welcome was imparted slowly. Written information was clear, precise and helpful. All personnel were delightful. Kind and caring. They introduced themselves including their roles. Most Importantly my relative e was shown and encouraged how to request help, staff are excellent.
Thank you for your lovely words, our team are always happy to help and we're delighted that your father-in-law has settled in well to our beautiful home.
Best wishes,Springfield Healthcare
Excellent.
Best wishes,
Springfield Healthcare.
As to value for money, I cannot answer. When I tell my friends how much, jaws drop.
We are sorry to hear that everything is not quite as you wished. We're glad to have spoken to your family about these concerns and we look forward to improving your experience.
Best wishes,
Springfield Healthcare
The care is excellent and the carers are kind and compassionate. The manager listens to any suggestions/problems and resolves things promptly. There are a few problems with laundry but this seems to be generic to all care homes.
Best wishes,
Springfield Healthcare.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 01 Jul 2026
A York care home hosted its own chess contest with local children. The event at Care UK’s Chocolate Works, on Bishopthorpe Road, saw 12 children from York Chess Club teach...
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
There are no upcoming events for Chocolate Works.
Accreditations
There are no accreditations posted yet for Chocolate Works.
Meet the Team (1)

With over 36 years of experience in the healthcare sector, including 20 as a Registered Home Manager, I’m proud to lead the team at Chocolate Works care home. My background includes 27 years in administration, finance and business support, and I’ve been with Care UK for 14 years, most recently transferring internally from Ventress Hall.
I hold a QCF/SVQ Level 4 in Leadership and a Qualsafe Level 3 in Mental Health First Aid. I’m passionate about creating a safe, high-quality care environment, and I strive every day to support both residents and my team. I’m proud of what I’ve achieved, most notably consolidating and enhancing care services, including expanding dementia care and delivering NHS-contracted intermediate care services.
I’m proud of the strong relationships I build with residents, families, staff and the wider community. I start every day greeting residents and staff, and I make time for regular walkabouts to stay present and involved. The heart of my role is ensuring safety, quality care and excellent leadership.
Outside of work, I love spending time with my family, especially my grandson, Chester. I enjoy travelling, making memories and raising funds for charity. In 2023, I completed a 15,000ft skydive, raising over £2,600 for St Teresa’s Hospice. Wing-walking is next!
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