The Fleet Care Home

My wife has been in Fleet care home for two years and seven months. All the staff treat her with the utmost care and kindness for which I am most grateful.

Lovely environment and caring staff who appear to be very well led. My father's care has been very good, individualised and empathetic. Mum is also now a resident and despite her dementia, has settled in quickly. We have seen some lovely examples of attention to detail and personalised care, for example, staff providing a decorated room for Mum's birthday celebration and enabling my parents to spend time together. Thank you!

I have been working with the team at the Fleet Care home for two years in support of my mother. I have found the overall experience one of support and collaboration where issues relating to my mother have been dealt with in a professional and empathetic manner. The whole team are easy to approach and always find a solution in support of my mother who is 91 years of age. The premises are always well presented and clean which is of great importance to my mother and of course to all of the people who visit. Keep going team and well done.

We find the staff friendly and helpful. They appear to put the residents' welfare at the centre of everything they do, whilst assisting families to navigate the system effectively. Reception are always upbeat and positive.

My mother has been safely cared for at Fleet for the last two and a half years. During Covid restrictions, the staff did their absolute best to maintain my contact with her through the use of FaceTime and phone which I appreciated greatly. Since the end of the pandemic, I have been able to visit very frequently and have always found Fleet very welcoming. Despite her severe dementia and occasional agitation, my mother has been kept safe, calm and cared for. She is still able to enjoy food and cups of tea so it is nice that tea is always on the go and that really nice meals are prepared on the premises. The atmosphere is a happy one and there are many many activities going on all the time for those able to participate. The staff are very friendly and approachable and very affectionate to my mother which has allowed me to feel much less anxious about this difficult stage at the end of her life.

My father was the first resident at The Fleet when it opened in April 2020. He was cared for especially well and the staff always went out of their way to make him feel loved. There were several touching moments in the last 30 months; one of the staff bringing in a toy dog which my father loved, and someone tickling his feet to bring a smile to his face, but the best goes to the staff that made the effort to go in at midnight on his 86th birthday to wish him a happy birthday, he passed away shortly after. The staff always took great care to make my father look well-presented and involve him in the planned activities. We had plenty of personal discussions around my father's care, so we were kept well informed. The reception staff also went the extra mile and made my mother feel very at home during the care home visits. In summary, the Care Home has a lovely atmosphere, it is extremely well presented and has the most wonderful staff.

I find the home to be professionally run, very clean with pleasant staff. My client is happy and content with the way he is treated and spoken to. He enjoys the food and activities and is treated with dignity.

All care provided for my wife has been excellent. Always welcomed by reception staff and nurses and carers.

We made the decision to move both our parents to The Fleet in September following years of home care for our father with Parkinson's and then our mother's diagnosis of Alzheimer's. It is most definitely the best thing we could have done for both of them and we are absolutely delighted with the care they are both now receiving. All the staff, without exception, have shown great empathy and care and go out of their way to show every resident kindness and empathy. There is always a buzz around the place, as if everyone is happy to be there - aesthetically it is not at all like a care home, more a boutique hotel, and residents are treated as paying guests and not as unfortunate inmates! Both parents are happy, relaxed, well fed, cared for and entertained. Dad is out of bed every day, having previously been left in his bed 24 hours a day at his previous care home - staff have the desire to care for residents on an individual basis and this is what makes this such a special place. Thank you.

When we arrived, we were greeted by a very welcoming receptionist who offered to make us each a drink to take to the room. We already know the way to my father-in-law's room. The lifts seem to be working properly but we prefer to use the stairs. When we reached Dad's room we found everything clean and tidy. He always tells us that the staff are kind and attentive. He told us that he enjoyed an excellent lunch.

My uncle moved into The Fleet in September 2022 as he was starting to struggle to live alone with his dementia and short-term memory loss. The whole experience for both him and me has been made so easy by the wonderful staff, who are all kind, considerate and great fun. My uncle has gone from being alone and sad for much of the time, to joining in all the fun activities The Fleet provides. He especially enjoys the music events as he is a musician himself. The stimulation has helped immensely. Thank you.

My mum was transferred from Beech Ward, Torquay and I have not seen her this happy in six years. Seeing Mum at Fleet Care Home is such a relief, the carers are so positive and caring. A big thank you to everyone at Fleet for the nurture and care you give my mum.

My mum arrived at The Fleet in early October after being discharged from The Beech unit. We had concerns after a previous care home experience, which was terrible but we couldn't be more grateful for The Fleet. From the moment Mum arrived, she has felt comfortable, settled and cared for. All the staff are so kind, accommodating and caring. The staff are upbeat and incredibly friendly, nothing is ever too much trouble. Mum loves the food and finds all the staff so kind and caring. We could not be more comforted to know Mum is here and finally got to see her happy and well and so content. We cannot recommend The Fleet and all the staff more highly. The place is like a hotel experience.

Excellent in all areas. Everyone is kind, loving and caring.

The Fleet care home gives excellent nursing and care. The staff are very kind and helpful.

Dad came to The Fleet in October 2021, with severe mobility problems and several health issues, he was unable to look after himself at home. He struggled to settle in and loved to complain about the food. In time he became fond of his carers and respected their knowledge and experience. From a visitor's point of view, staff at The Fleet were intelligent and accommodating when making decisions about Covid visits, they made it easy for friends and family to visit when we were able. We made use of the Cove bistro at times when we had too many visitors to fit in Dad's room. In February, Dad moved upstairs to the nursing floor where he, and we, were looked after beautifully day and night until he died this May. I am so grateful to all the staff at The Fleet for their kindness and care.

Mum came to The Fleet Care Home initially for a 1 month period of respite nursing care after spending a period of time in hospital, being treated for continuing UTI which was contributing to her Alzheimer's Dementia accelerating. The staff at The Fleet are pretty amazing - everyone - from the reception and administrative offices to the nursing staff, care assistants, housekeeping and entertainments team show the utmost respect, understanding, kindness and unwavering patience to the residents and patients in their care. It's thanks to the dedicated nursing care at The Fleet, that Mum has retained her dignity and individuality throughout the various stages of her illnesses and considers many of the staff who care for her every day, as 'her friends' and it is very difficult to find the appropriate words to thank you all for the support you have and continue to give Mum and the family. Mum now receives palliative care and is comfortable, warm and content.

My husband has been at the Fleet Care Home since early July 2021. He is there for nursing care and we, as a family, have nothing but praise for the care and attention he is given. The home is a very friendly place and we are always made to feel welcome, when visiting. The nurses and care staff are so conscious of the needs of their patients, whilst also giving support to relatives. Thank you for making a difficult time easier.

We have visited this care home regularly during the past few months. We have found everyone to be extremely helpful and friendly. The residents are being cared for really well. My husband and I have been treated well and made to feel at home. There is always an offer made of tea or coffee on arrival. We can't comment on value for money as we don't know the fees.

The staff are genuinely caring and nothing is too much trouble. A happy, clean and welcoming environment. We are made to feel valued and part of the family. A lovely home for our Dad.