23 Greenhill, Burcot, Blackwell, Bromsgrove B60 1BJ
Group: Cinnamon Care Collection
Person in charge: Victoria Osborne (Manager)
Local Authority / Social Services: Worcestershire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 54 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults
Latest Care Quality Commission* Report on The Lodge at Burcot Grange: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for The Lodge at Burcot Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for The Lodge at Burcot Grange in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.885 for The Lodge at Burcot Grange is calculated as follows: ( (87 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.885
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.741 Points relating to the number of positive Reviews for The Lodge at Burcot Grange is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10.8 Target = 0.741
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Lodge at Burcot Grange has a Review Score of 9.6 (9.626) from 8 Reviews
Review submitted from a Postal Card by Carol F (Daughter of Resident) on Thursday 3 May 2018. Relates to April 2018.
A lovely care home. Beautiful rooms with caring staff.
How likely would you be to recommend The Lodge at Burcot Grange? Extremely Likely
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Review submitted from a Postal Card by Margaret T (Day Care) on Wednesday 11 April 2018. Relates to March 2018.
The Lodge is very spacious and well presented and decorated. The atmosphere is welcoming and friendly with delightful and respectful staff. Well chosen pictures of the resident's era. It has a homely feel to it. There are different lounges and views as well as the terraced areas which will be good in summer. It appears extremely well organised and the residents all appear happy and relaxed when we drop off and collect mum.
How likely would you be to recommend The Lodge at Burcot Grange? Extremely Likely
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Review submitted from a Postal Card by Hilary M (Daughter of Resident) on Tuesday 10 April 2018. Relates to March 2018.
My mother has had a very enjoyable stay here. Each and everyone has treated mum with the utmost respect and kindness. She has had a very happy stay and has appreciated all that has been done for her.
How likely would you be to recommend The Lodge at Burcot Grange? Extremely Likely
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Review submitted from a Postal Card by S F (Daughter of Resident) on Friday 23 March 2018. Relates to February 2018.
We have nothing but praise for this retirement home.
The staff go above and beyond their duties to ensure that not only residents are well cared for but relatives are made to feel welcome.
As a family, it is very reassuring to know that our father is being well cared for in such nice surroundings.
How likely would you be to recommend The Lodge at Burcot Grange? Extremely Likely
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Review submitted from a Postal Card by Sharon D (Daughter-in-law of Resident) on Friday 23 March 2018. Relates to January 2018.
My father-in-law stayed at The Lodge at Burcot Grange in January 2018 whilst my husband and I had a well-deserved break in Dubai. From the moment you enter The Lodge you are welcomed by the friendly staff and offered tea/coffee, biscuits. They offer excellent facilities, activities, etc. My dad has had dementia for 3 years and The Lodge provide excellent care. He also attends Tuesdays and Thursdays in the week 10-5 to give me a break, as I am the main carer 24/7. I can't recommend The Lodge any higher. It's been a God send.
How likely would you be to recommend The Lodge at Burcot Grange? Extremely Likely
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Review submitted from a Postal Card by Kate M (Granddaughter of Resident) on Monday 19 March 2018. Relates to February 2018.
A beautifully presented care home thoughtfully planned and decorated. Residents communal areas are welcoming and cosy. Residents treated with respect and warmth and visitors treated like paying guests. Was very worried where my grandad would have to stay but I have no worries here plus he likes it.
How likely would you be to recommend The Lodge at Burcot Grange? Extremely Likely
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Review submitted from a Postal Card by Jill R (Friend of Resident) on Thursday 8 March 2018. Relates to February 2018.
This was our first visit and we were very impressed with all aspects of the care provided. The Lodge was spotlessly clean, the staff were all very professional, kind and caring. Their interaction with the residents was a pleasure to see - we came away with the knowledge that our friend was really well cared for.
How likely would you be to recommend The Lodge at Burcot Grange? Extremely Likely
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Review submitted from a Postal Card by Clare A (Wife of Resident) on Tuesday 6 March 2018. Relates to January 2018.
My husband has been treated with kindness and understanding since he went to The Lodge. An effort has been made to know how to deal with him and keep him happy.
It is very comfortable and the rooms are large. A sense of community is there, with everyone joining in.
How likely would you be to recommend The Lodge at Burcot Grange? Extremely Likely
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48 Bed Vacancies
posted 01 May 2018
Vacancies for respite and permanent for people living with Dementia
February 2018
Recipient: Cinnamon Care Collection
Date: Thursday 01 Feb 2018
There are currently no Care Home Idol entrants who have performed at The Lodge at Burcot Grange