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The Lodge at Burcot Grange

23 Greenhill, Burcot, Blackwell, Bromsgrove, Worcestershire B60 1BJ
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Everyone is professional, kind and understandingCarole H(Daughter of Resident/Service User)
The Lodge at Burcot Grange, Bromsgrove
We were delighted with how she was cared for and stimulatedLis G(Daughter of Resident/Service User)
The Lodge at Burcot Grange, Bromsgrove
The food is excellent so are the trips and activities. I would recommend Burcot Lodge 100%.N W(Daughter of Resident/Service User)
The Lodge at Burcot Grange, Bromsgrove

The Lodge at Burcot Grange Care Home is situated in the rural village of Blackwell, supporting residents living with dementia. Offering stunning views of the countryside, there is a calm and tranquil atmosphere. All rooms are en suite, offering privacy and a space for residents to make their own. Across the home, residents also benefit from cosy living spaces and spacious dining areas, so whether looking for a quiet spot...  

Care Provided by The Lodge at Burcot Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,920From £1,930

Fees are dependent on a pre-admission assessment and room.

Contact The Lodge at Burcot Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Victoria Osborne(Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Single Rooms with ensuite Wet Room (54)

Parking

  • Full car park on site

The Lodge at Burcot Grange Reviews (92)

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9.7

The Lodge at Burcot Grange has a Review Score of 9.7 (9.706) out of 10, based on 11 reviews in the last 2 years. Over all time The Lodge at Burcot Grange has 92 reviews.

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Review from C N (Respite Resident) published on 23 April 2020 Submitted via Postal Card
Overall Experience

I was very impressed with The Lodge, Burcot. Staff very kind and helpful, nothing was too much trouble. Food was also first-class home cooking, and the shortbread biscuits were to die for. The entire place was very professionally run and I only wish you had been built when my parents had to be cared for several years ago.

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you very much for your kind words. We are so glad you were pleased with your stay and very happy you enjoyed our famous shortbread. Do visit when you have some time for tea and more shortbread.

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Review from C B (Niece of Resident) published on 6 April 2020 Submitted via Postal Card
Overall Experience

From my first initial call to The Lodge, I felt totally confident that my aunt would receive fantastic care, and I wasn't disappointed. I was blown away by the welcome she received, and from that moment on she was treated with extreme professionalism, care, love, dignity and dedication from every member of staff. It's not just the wonderful building and location that make The Lodge so amazing, but all the staff. They are a massive support, not only to their residents , but also to their families, and I am so grateful that my aunt ended her days there!

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you so much for your kind words, these will be shared with the team. We are so glad we were able to help and support you as a family and care for your aunt, it was our pleasure.

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Review from Erica T (Respite Resident) published on 3 March 2020 Submitted via Website
Overall Experience
I am a wheelchair user and found The Lodge to be ideal for me to move freely around the property. My room was clean and suitable for my needs with a profile bed and a lovely view into the courtyard. The staff were very friendly and assisted me at all times. They were very attentive and managed my needs very well. The food was plentiful and varied, there was always a choice.

The atmosphere was very laid back and peaceful and I genuinely felt at ease during my 3-week stay. The Lodge contained older residents and I am a middle-aged disabled person so I did spend a lot of time alone however the staff would always find time to chat with me. My visitors were made to feel welcome and were able to have meals with me.

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you very much for your positive feedback. We are so glad to hear you felt your stay went well. We look forward to seeing you again in the future.

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Review from S H (Brother of Resident) published on 14 February 2020 Submitted via Postal Card
Overall Experience

My brother really enjoys his time at Burcot Lodge for respite and treats it as a holiday. I can relax knowing he is happy and very well cared for. Wonderful staff and a lovely comfortable room.

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you for your wonderful feedback. We are always happy to have your brother stay with us and glad to know you can relax while you take your holiday. Looking forward to seeing you again soon.

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Review from Colin G (Resident / Service User) published on 27 November 2019 Submitted via Postal Card
Overall Experience

Everybody was very helpful and checked I was OK all the time. Food was excellent. Room and surroundings perfect. The other people I did meet up with were good company. Disappointed there were no extra activities laid on.

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you for your lovely comments. We take on board your comments about the activities plan. The activities were a little light due to a new floor being opened however, we now have a full activities plan in place. I will ensure to share this with you by email and hope to see you again soon.

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Review from P S (Resident / Service User) published on 30 October 2019 Submitted via Postal Card
Overall Experience

We stayed at The Lodge at Burcot Grange, as my wife had recently had an operation and I suffer from the efforts of a stoke, therefore required personal care. The care was of a very high standard. The facilities were excellent and the staff fantastic, going over and above to care for us. My only concern was that the food was too much, three courses, lunch and dinner, everyone was useful and really did give us the respite that we required.

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you very much for your feedback and kind words. We are so glad we were able to support you both at this time. Do pop in and come and see us for cake and a drink when you are up to it. It would be lovely to see you both.

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Review from D N (Husband of Resident) published on 23 October 2019 Submitted via Postal Card
Overall Experience

The staff, form the administration, through to the carers have taken a personal interest in the welfare of the residents and work very hard to ensure their stay at the Lodge is as good as it can be. This last stay is fifth stay and although now busier, still provides excellent care. The staff are always positive and even when faced with difficult situations, remain calm and treat residents with kindness and dignity.

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Review from F T (Respite Resident) published on 8 October 2019 Submitted via Postal Card
Overall Experience

Excellent care and attention night and day. I was treated with kindness and respect. Plenty of food good quality and variety. Drinks always available day and night. Pleasant, clean and comfortable rooms with pleasant decor. The staff always willing to sort any problems or difficulties with a smile and a pleasant word. I would go again if needed.

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you so much for the lovely comments about our home and the team here. We do hope we see you again soon.

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Review from C F (Resident / Service User) published on 3 October 2019 Submitted via Postal Card
Overall Experience

The Lodge had only been opened for 2 weeks before my stay. Everything will doubtlessly improve as the systems and staff "settle in".

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Many thanks for your positive feedback on our growing home. Hope to see you again soon.

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Review from D H (Daughter of Resident) published on 19 September 2019 Submitted via Postal Card
Overall Experience

First time at Burcot Grange, very helpful, clean and a willing to help. Mum has vascular dementia and she is not mobile at all. She loved her stay for a week and next respite, I will use them again.

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you for your kind words. Mum is always welcome and we look forward to seeing you both again soon.

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Review from E B (Respite Resident) published on 18 September 2019 Submitted via Postal Card
Overall Experience
My stay at The Lodge at Burcot Grange was excellent.

The staff were very friendly and helpful. All meals were homemade and tasty. I felt very welcome and included in activities. My room was very clean and tidy and a good size with lots of storage space. I would recommend it to anyone looking for a respite or residential stay.

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you very much for your kind words. We are so glad you enjoyed your stay with us and hope to see you again soon.

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Review from Julia B (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card
Overall Experience

This was mum's 2nd stay for respite. The staff are very welcoming and caring. Mum's room was lovely. The Lodge is like staying in a 5-star hotel. Mum thought she was in a hotel. I was very happy knowing my mum was happy and well cared for whilst I was away.

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Such lovely comments, thank you so much. Mum is always welcome and we looking forward to seeing her again soon.

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Review from Heather D (Daughter of Resident) published on 16 July 2019 Submitted via Postal Card
Overall Experience

Have always found staff caring and helpful. Always professional in manner. Always approachable, listen and respond to concerns. It's very difficult to hand over care of a loved one - you need to feel that you can trust the caregiver. I honestly feel that the staff have respect and understand the unique problems of loved ones suffering from dementia.

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you so very much for your very kind words. It is a pleasure to care for your loved one.

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Review from Ann D (Daughter of Resident) published on 12 June 2019 Submitted via Postal Card
Overall Experience

My father attends the monthly sing-a-long and lunch at The Lodge at Burcot Grange. He is 93 years old and loves every minute he is there and joins in the majority of songs and claps along to the beat of the music. All the staff are so welcoming and nothing is too much trouble.

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you very much for your kind words. Its so lovely to see dad every month and so glad this club makes a difference to him and you as a family. Looking forward to seeing you all again soon.

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Review from J K (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card
Overall Experience

Was emotional and concerned but the care and dignity I saw demonstrated both to Dad and other residents were so reassuring and filled me with warmth.

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you for your kind words. We know having to look at care home options for a loved one is so hard and emotionally draining. I am so glad our team have filled you with comfort.

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Review from Rosemary C (Wife of Resident) published on 22 April 2019 Submitted via Postal Card
Overall Experience

Although my husband has only been attending a few months, I've seen a difference. He is very happy there and the staff and care team are amazing. It also means I, myself have a few more hours to unwind, which I hope will enable me to keep him at home longer.

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Review from N K (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card
Overall Experience

Excellent respite for 2 weeks. Dad worries a lot and forgets where he is and the staff reassured him at all times and he was so much happier. The room is excellent and cleaned daily, dad used the hairdressers and he looked so clean and tidy. He joined in some of the activities and enjoyed a dance with the staff which he loves to tell us about as he used to go dancing with mom so it brought back happy memories for him. We can now have a rest when dad goes into respite. Thank you.

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you so much for the lovely comments about dads stay with us. He is a pleasure to have as part of the family and he really did do some dancing. I will ensure to pass this to the team. See you soon and thanks again.

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Review from David G (Husband of Resident) published on 6 December 2018 Submitted via Postal Card
Overall Experience

Warm, friendly, professional.

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you very much for your review.

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Review from Marilyn B (Wife of Resident) published on 5 December 2018 Submitted via Postal Card
Overall Experience

My husband went into The Lodge for 9 nights respite as I needed a holiday. I was very pleased to find this care home. We were shown around and were very impressed with the rooms, dining rooms and lounge as it was all decorated to a high standard. The staff were all very friendly. My husband was very happy and I was able to relax knowing he was getting the best care. I would recommend The Lodge and will be using it again.

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Thank you very much for your kind words. It was our pleasure to look after your husband and we look forward to seeing you again in the near future.

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Review from Nicolas B (Partner of Resident) published on 12 November 2018 Submitted via Postal Card
Overall Experience

Very nice, pleasant place with very good staff.

Reply from Kiran Chaggar, Home Admissions Advisor at The Lodge at Burcot Grange

Many thanks for your review at The Lodge at Burcot Grange.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 March 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for The Lodge at Burcot Grange.

Meet the Team (7)

Victoria Osborne
Victoria OsborneJob Title:General ManagerJoined: 2017

I am passionate about providing outstanding care for all our residents and creating a luxurious atmosphere in which the team can give their best. I believe Burcot provides a home from home to enable residents to feel comfortable with their surroundings. I love the fact that every day is different, with a new challenge to be met in the most open and professional manner.

I believe that the team and I go the extra mile for the residents and relatives to make them feel part of the ‘Burcot’ family.

I take time to get to know all our residents and for us to share our life experiences with each other. I took time out on my wedding day to pop in, so that the residents could see my dress and share part of my special day.

My experience

I have 17 years’ experience here at Burcot Grange, working through all the different departments from Administration, to Housekeeping, to Kitchen and then to Care. I am a qualified adult nurse, I have gained my Registered Manager’s award and I have completed the Leadership in Management programme.

About me

I live in the village only a minute’s drive from Burcot Grange with my husband and our one-year-old son Charlie. It’s a beautiful place to live with a very close community. In my spare time, I enjoy dining out with friends, pampering myself at spas and going on countryside walks with my family.

My grandfather, George, worked at Burcot Grange as a gardener in 1935 when it was a private home owned by Mr and Mrs Rushbrooke. In 1937 the Rushbrookes made the magnanimous gesture of giving Burcot Grange to Birmingham Eye Hospital, where my grandmother worked as a nurse. Burcot Grange was where my grandparents first met in 1938 and went on to marry, so Burcot Grange has played a huge part in my families lives and will continue to play a big part in my life too.

Toma Kennedy
Toma KennedyJob Title:Receptionist
What I do:
I provide a high-quality reception service to all visitors to the Lodge. I also help the Home Administrator with a variety of tasks, including HR, Payroll and Finances.

I have been at the Lodge from the opening in December 2017 and look forward to being part of its growth and success.

My experience:

I have a diverse administrative background across a range of work sectors. I speak 3 languages and have been a Freelance Interpreter providing a face to face consecutive interpreting services for HMRC, DWP, HM Prisons, NHS, National Probation Services, Police and other government agencies.

About me:

I am a busy working mum of 2 children and treasure my spare time with my family. I like keeping active and going outdoors. Being married to a keen walker, I quickly fell in love with the English countryside.

Kiran Chaggar-Smith
Kiran Chaggar-SmithJob Title:Home Admissions AdvisorJoined: 2018
What I Do:
The main part of my role within the homes is to meet families who are making enquiries for loved ones. A very sensitive time for most families and friends when choosing the right care home. I take time to understand why we are looking for a care home and to find out about the person, what they are like and their history, where they came from. It’s so interesting to hear about people and what they have gone through in their lives. I also go through managing the assessments with our teams and the paperwork before I hand them over to our amazing care team and your new family.

I also look after the marketing for the home, arrange events and network within the local community.

My Experience:

I came into care by accident back in 2015, however, it’s the best thing that has happened. I love being in care. Although I’m not directly supporting our residents with their care needs, I can do other things like having a coffee and a chat supporting a resident with a bit of shopping or going for a walk within our beautiful grounds.

About Me:

I love life and am always meeting family and friends when I can. They are my everything, I am very grateful for the family I was born into. I love to travel as much as I can and aim for at least 5 holidays a year. My husband and I have Bella, who I call a puppy but she is a rather large husky!

Karen Firth
Karen FirthJob Title:Hospitality Services ManagerJoined: 2018
What I do
I am the Hospitality Services Manager. My main role is to lead the Catering and Housekeeping teams. I am passionate about high quality food and service and, with the support of the Head Chefs along with feedback from our residents, we strive to create a five-star dining experience that exceeds our residents’ expectations. Using only the freshest ingredients we create menus which are both homemade and nutritious. I work closely with the Head of Housekeeping to ensure a high standard of cleanliness. We work hard together to uphold high infection control measures.
My experience
I started my journey at Westminster Catering College in London, and then spent the next 28 years working for various 4 and 5 star Hotels in London, Manchester, and Worcestershire working both front and back of house. Through these opportunities, I gained a wealth of experience in cooking, food service, and housekeeping. This is my first care home position and have been part of the Burcot family since 2018; I love the interaction with the residents and the challenge of providing a service that can really make a difference to their wellbeing and happiness of all at Burcot.
About me

Family is important to me; I love spending as much time as I can with them. I also love my horses and being outside. With the time I have left in my day, I am currently learning Spanish (with a glass of Rioja on the side to get the full experience, of course).

Adam Antepli
Adam AntepliJob Title:Head ChefJoined: 2021
What l do:

As a head Chef at Burcot Lodge l is responsible for overseeing the day-to-day running of the Kitchen and delivering the highest possible service to our Residents and their Relatives.

I visit our Residents regularly to make sure they are getting everything they need, and we are providing them with any special needs they may have, discuss any likes and dislikes and create a menu around them to meet their needs.

I am also responsible for the team who work with me and their learning and development.

My experience:

I started working in care homes as a chef in 2002 and have gained an enormous amount of knowledge and experience. l love my job because l love my residents l understand the importance of food to our residents to live well today and thrive tomorrow.

About me:
I love cooking outside of work too.

In my spare time, I love building, repairing and upgrading high-end gaming computers. l love going on holidays with my family, meeting new people and making new friends. I also love animals. We have 2 cats a rabbit and a fish tank at home.

Adam Bristoll
Adam BristollJob Title:Maintenance ManagerJoined: 2021
What I do:
I am the Maintenance Manager at Burcot Lodge, I am responsible for maintaining a safe and secure environment for all of our residents, team members and visitors.

I feel privileged to be part of a team that has very high standards and a team that is incredibly passionate, friendly, fun and welcoming. I joined the team in 2021.

My experience:
For the last 14 years I’ve worked in a family-run business fitting kitchens and bathrooms, this taught me my carpentry and joinery as well as plumbing, tiling and many other skills. These will be valuable attributes in the smooth running of the home. Prior to this, I worked as a manager in a catering role where I was responsible for the staffing, standards and health and safety of the kitchen.

I’ve always been a caring person and love working with like-minded carers & managers. I also love being with the residents and find this a rewarding part of my role.

About me:
Recently I started up my old hobby of running to keep fit. When I was 18 I ran both Birmingham and London Marathons in under 3 hours each. I’ve enjoyed playing pool for many years, playing for a local team, league and county.

My family is very important to me and I enjoy spending quality time with my wife two children and dog Bella. We enjoy weekends away in our caravan.

Julie Hogan
Julie HoganJob Title:Activities LeadJoined: 2019
What I Do:
I am the Activities Lead at Burcot Lodge, I am privileged to lead our activities team. The team and I plan all the activities across the home. We make sure that there is a wide variety of activities to suit all resident's needs by making sure we know all our residents and their families well. Throughout the week we ensure there are activities that stimulate the mind, body and soul including poetry classes, Knit and Natter groups, Zing Exercise Classes, Film Nights, Themed days, Parties, Religious Services, Pet Therapy, Outings and trips to numerous places, Crafts, Cooking and relaxation/mindfulness sessions to name a few.

I, and the team, believe in a ‘can do’ approach so if we can make something happen, we will. Along with all the other wonderful teams at the Lodge, we all work together to provide a loving, exciting and homely place that our residents enjoy calling home.

My Experience:
I started out many moons ago as a Nursery Nurse, after this I then became a Special Support Assistant in a local school for a child with Down Syndrome and Autism. During this time, I learnt the importance of individuality and knowing the holistic needs of children. This has really helped me in my current role of developing a varied and person-centred activities programme.
After my years as a Support Assistant, I then trained as a Primary School Teacher through University. Once qualified, I worked at a school in Solihull for 6 years. During this time my Mum was diagnosed with Vascular Dementia and Alzheimer’s. This was a turning point in my life. I then gave up my full-time teaching job to spend more time with her as a daughter and carer.
The challenges that my Mum and I faced throughout her illness are what has led me to my career in Elderly Dementia Care. Having had my Mum living with Dementia this has given me an empathetic approach whilst having a great insight into how this can affect residents and their loved ones.

I only accept the best and always think ‘Would this be good enough for my Mum?’

About Me:
I live locally in Burcot and have done so for many years. I have a wonderful family down south in (hopefully) Sunny Devon and Cornwall, which means I have some lovely breaks by the seaside. One of my favourite things to do is walk on the beach and coastal paths.

When I’m at home I enjoy reading, gardening, and entertaining friends as well as visiting National Trust houses & gardens.

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