The Moors Care Centre

155 Harrogate Road, Ripon HG4 2SB
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9.5 47 Reviews
  • The Moors Care Centre, Ripon
The Moors Care Centre is a care home in Ripon giving residents a safe and secure caring place to live.   

Run by Maria Mallaband Care Group, the care home has a team of trained, friendly staff who strive to give residents a welcoming, social and relaxing home.

The care home offers up to 70 people a home from home.

Staff work in partnership with healthcare services to ensure people receive timely support to maintain and improve their health.

Staff support people to develop and maintain relationships to avoid social isolation and encourage residents to take part in activities that are socially and culturally relevant to their individual interests.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1366
  • Self-Funded Residential Dementia Care: from £1426
  • Self-Funded Nursing Care: from £1544

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact The Moors Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sue Simpkin (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

The Moors Care Centre Reviews (47)

Total of 47, showing 21-40
9.5

The Moors Care Centre has a Review Score of 9.5 (9.504) out of 10, based on 10 reviews in the last 2 years. Over all time The Moors Care Centre has 47 reviews.

Overall Experience

  • 34
  • 12
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Date Published

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Review from Ian B (Son of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been receiving nursing care at The Moors for over 10-months. She is 99-years of age, in very poor health, and suffering from vascular dementia. The family is very appreciative of the care she has received, and we are greatly comforted to know that she is content in her surrounding and
is not distressed.

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Review from Gina D (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn´t praise The Moors Care Centre highly enough! My father was admitted for respite in the Summer of 2020, and it became clear very quickly that he was in exactly the right place for his future permanent care needs. He suffers from severe Alzheimer´s and has other health complications, which had
made supporting him in his own home simply unsustainable. All the staff at The Moors have been extremely supportive of my father and of me as his daughter from the outset, as it has been an emotional journey - from my first visit through to bring him in on his first day, and onwards. It is evident that the staff understand my dad´s condition and know him individually. The whole team are palpably caring, experienced and professional, and I rate the management of the centre very highly. Covid has meant restrictions in my being able to visit my father, but the team at The Moors have handled his care through the pandemic in an utterly reassuring manner, and I have been kept informed throughout.

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Review from Kathleen L (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's early days, as Mum only arrived at The Moors in mid-December, but so far, we are really pleased with the care she is receiving. There seems to be a good sharing of information, and Mum is enjoying the activities - and definitely the meals!
I'm just looking forward to the time we can visit her,
especially as she can't see her rapidly growing great-grandchildren.
I can't comment too much on facilities and cleanliness, as I can't enter yet, but Mum seems happy with her care, apart from carers who aren't gentle enough at times - she's in constant pain from arthritis and has very bad mobility, but they are still getting to know her.

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Review from Gillian M (Niece of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my aunts were admitted during November/December. It was an extremely stressful time as up until they fell and subsequently went into care, they were living independently. The staff at The Moors helped during what was a trying time for them too. Not being able to see them or help with paperwork
relating to them was difficult, but thanks to all the staff who have helped over the last couple of months.

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Review from John S (Nephew of Resident) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the current lockdown, I have not been able to visit as I would have wished. However, on a previous visit, I have found an overall high standard of care and cleanliness within the home. It is quite clear the staff are very sympathetic and caring to the needs of each resident.

Reply from Sarah Core, Home Manager at The Moors Care Centre

Thank you so much for your review and feedback. We do welcome phone calls including Zoom calls and now have a Facebook page so everyone can see how wonderful the food is and how beautifully clean, furnished and decorated the home is.

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Review from Annette W (Daughter of Resident) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have my mum and uncle in The Moors. I can't fault how they are cared for and looked after. Think the food quality could improve, some days are better than others. I feel the amount of money we pay each week; the food should be 5* standard, with more variety maybe. I can't complain about anything else;
I feel my mum and uncle are extremely well cared for and looked after very well with excellent staff.

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Review from Paul L (Son of Resident) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very well run home, very clean, friendly and helpful staff. The food is well prepared, and the rooms are well maintained. My only criticism is the information regarding residents welfare and needs due to Covid is neglected regarding updates on visiting.

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Review from Ruth C (Daughter of Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two team members in particular have been fantastic in helping Mum connect with us through Zoom and WhatsApp. It is our only real way to connect with Mum and cheers us all up. I only have one issue with the overall care and that is communication. In a very difficult year, with changing guidelines, we
would have appreciated a monthly debrief or update of Mum's condition and the changes made for visiting etc. We enjoyed this month's newsletter but would love to see more of the same, especially when visiting is difficult.

Reply from Sue Simpkin, Deputy Manager at The Moors Care Centre

Hi Ruth, thank you so for your review and your feedback. We take on board your comments and are always happy to receive phone calls. I am sorry you feel you haven't had enough communication and have put a plan in place to now rectify this. It has been a difficult year and completely understand how important communication is.

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Review from Robert K (Son of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring team. Thank you.

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Review from Hannah R (Granddaughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my grandmother here from another care home last year and we have seen a huge improvement in her emotional well-being since then. The staff made an effort to get to know her and her needs very quickly, which helped her to feel safe and settled. Prior to moving here, we would have been extremely
nervous about the impact the pandemic could have had on her, but this hasn’t been the case. Although it has been a difficult year for residents, families and staff, we have felt incredibly reassured by The Moors handling of the pandemic thus far. They have kept my grandmother safe, well, busy and happy, and have facilitated communication with families as best they can.

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Review from Edna P (Sister-in-law of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to say my sister in law is always telling me how happy she is in The Moors and we skype her once a week which is organised by them and she really loves that. All the staff are very friendly and any questions we have at the minute are happy to deal with over the phones. Excellent. Thank you
for all you do.

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Review from Peter B (Son of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As we've not been able to visit due to COVID-19 it is difficult to answer the questionnaire, but when I was last in to see my father everything seemed okay in late February.

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Review from Margaret D (Niece of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt is very happy at The Moors. She enjoys all the activities and really appreciates something being organised every day. The chef tries to cook special requests which is lovely. The activities co-ordinator go the extra mile to keep the residents active well and happy in challenging times. Our
aunt said to me this week I have everything I need here. At my age, you just want to be looked after and have a bit of luxury. Thank you to everyone.

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Review from D W (Son of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been disappointed that we have been unable to visit Mum. However, we understand that the protection of residents and staff are paramount. We are grateful to the activities team for their photos and communication. It is difficult to evaluate when we have been unable to visit Mum in her room,
but we believe everything to be excellent.

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Review from Fiona D (Daughter of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Access outside is quite poor and subject to staff's permission'. For those of 'sound mind', this can be frustrating. Key needed for own door. Residents are uneasy about asking to go out. It is their house after all. More help required in dressing/undressing - tights/bras, etc. Food, not appealing. No
fresh fruit available. My mother, who had a hearty appetite, has now lost interest in meals and has lost weight. Carers to 'care' a bit more in the true sense of the word.

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Review from Samantha S (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 16 months that my dad has been a resident, all the staff have cared and done their utmost to ensure my dad is treated with dignity and love. COVID-19 has been especially difficult but my dad has experienced nothing but excellent care during this time. As his daughter, I will always be
extremely grateful for everything the staff have done.

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Review from R F (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting is always pleasurable. Telephone contact is very good. As my mum joined The Moors during lockdown, I know nothing of the inside space. I've only been in the foyer and garden. I've not had the opportunity to meet many staff but she seems to have settled well. I've not been able to mark everything
as I just don't know.

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Review from P W (Daughter-in-law of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for. The home and carers are of a very high standard. They try to encourage her to engage in the activities.

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Review from C H (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and compassionate care home - can't fault it.

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Review from John L (Husband of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my wife has resided at The Moors she has been extremely well cared for - she has a very nice room and the staff have always been friendly and caring.

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Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for The Moors Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for The Moors Care Centre is calculated as follows: ( (94 Excellents x 5) + (25 Goods x 4) ) ÷ 119 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.714 Points relating to the number of positive Reviews for The Moors Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 10 Positive Reviews ÷ 14 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

Sue

Sue Simpkin

Job Title: Home Manager

Hi, my name is Sue and I have worked at The Moors Care Centre for the last 6 years. I have been the Home Manager for 2 years.


Prior to this, I spent the last 35 years working as a Registered Nurse in many areas. Working along side MMCG is allowing me to have both the people living and working here have the best days possible everyday.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Moors Care Centre to verify any information. View our terms and conditions. The Moors Care Centre has an Enhanced Service - more info.