The Moors Care Centre

155 Harrogate Road, Ripon HG4 2SB
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9.5 47 Reviews
  • The Moors Care Centre, Ripon
The Moors Care Centre is a care home in Ripon giving residents a safe and secure caring place to live.   

Run by Maria Mallaband Care Group, the care home has a team of trained, friendly staff who strive to give residents a welcoming, social and relaxing home.

The care home offers up to 70 people a home from home.

Staff work in partnership with healthcare services to ensure people receive timely support to maintain and improve their health.

Staff support people to develop and maintain relationships to avoid social isolation and encourage residents to take part in activities that are socially and culturally relevant to their individual interests.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1366
  • Self-Funded Residential Dementia Care: from £1426
  • Self-Funded Nursing Care: from £1544

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact The Moors Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sue Simpkin (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

The Moors Care Centre Reviews (47)

Total of 47, showing 41-47
9.5

The Moors Care Centre has a Review Score of 9.5 (9.504) out of 10, based on 10 reviews in the last 2 years. Over all time The Moors Care Centre has 47 reviews.

Overall Experience

  • 34
  • 12
  • 1
  • 0
  • 0

Date Published

47
5
8
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37

Review from L O (Daughter of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good clean home. Accommodation very good. Activities good, but my Mum did not like to participate. Food good, home cooking. Certain staff were excellent, going beyond their brief to look after my Mum. Mum's end of life care was exceptional.

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Review from Michael S (Grandson of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A Very friendly and welcoming home with a fantastic atmosphere. The staff are really caring and welcoming and the home looks really clean with fantastic hand hygiene. The Bedrooms are very clean and well laid out and look really comfortable.

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Review from L E (Daughter of Resident) published on 3 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at The Moors for almost 4 years and before that came for daycare. She has always been very well cared for by dedicated staff who not only support her but support us as a family during our journey with Mums progressing dementia and other health issues. It really pleases me
that the whole staff team, everyone whatever their role (eg receptionist, handyman, cleaner, kitchen staff etc) know Mum and chat to her. The care staff are so loving and caring I cannot praise them enough. Being a carer is definitely not an easy job and the team treat my Mum as their own and for that, I will be eternally grateful. Mum enjoys the activities especially the singing, the variety of activities is excellent. The residents, staff and regular visiting relatives are like a family all supporting each other and this really is the ethos of The Moors. Well Done and Thank You to the manager and the Team.

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Review from Sophie M (Stepdaughter of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend The Moors enough for their exceptional care under very tough and stressful circumstances. Thank you so much to The Moors' team, you even managed to make us smile through our tears.

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Review from Ingrid L (Sister-in-law of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Many times I arrive to visit my brother in law in his room, after he had his midday meal, to find he himself and clothing, table, floor and drinking glass covered with the remains of his meal.
The mid-afternoon tea and cake ritual is just a farce, from not having anything to eat and drink from the
trolley, to having it too close to teatime, with the residents asking me, when is the tea coming?
This is directly attributed to staff shortages/training.

Reply from Sue Simpkin, Deputy Manager at The Moors Care Centre

Thank you for your feedback
The Moors Care Centre are highly committed to full and comprehensive staff training and we monitor staffing levels closely using a sector approved dependency tool to ensure they are safe and appropriate high-quality care is provided on the suites
We, however, take on board the comment regarding the timing of the afternoon tea round, and management will discuss with our chefs/catering team and also ask our residents with a view to moving this forward.

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Review from W B (Wife of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Husband has been here 3 years and during this time he has been treated with care and consideration and understanding and patience. Staff are excellent, rooms are bright and cheerful, everywhere is clean and well maintained and there is a calm and welcoming atmosphere. My aunt was also a resident and
her family cannot speak too highly.

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Review from W R (Husband of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a 'term going' resident in a number of care homes in the Harrogate area. She is now permanently resident at The Moors. I can say The Moors is superior in every way. The management and staff are caring and highly skilled. I cannot speak too highly of The Moors.

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Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for The Moors Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for The Moors Care Centre is calculated as follows: ( (94 Excellents x 5) + (25 Goods x 4) ) ÷ 119 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.714 Points relating to the number of positive Reviews for The Moors Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 10 Positive Reviews ÷ 14 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

Sue

Sue Simpkin

Job Title: Home Manager

Hi, my name is Sue and I have worked at The Moors Care Centre for the last 6 years. I have been the Home Manager for 2 years.


Prior to this, I spent the last 35 years working as a Registered Nurse in many areas. Working along side MMCG is allowing me to have both the people living and working here have the best days possible everyday.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Moors Care Centre to verify any information. View our terms and conditions. The Moors Care Centre has an Enhanced Service - more info.