
From the moment we first visited The Wharf Care Home, we knew it was something special.Martin F(Son of Resident/Service User)

the pressure of looking after mom 24/7 has been lifted so we can just enjoy the time we haveC H(Daughter of Resident/Service User)

They show huge amounts of empathy and compassion for the ResidentsG G(Relative of Resident/Service User)

From the moment we first visited The Wharf Care Home, we knew it was something special.Martin F(Son of Resident/Service User)

the pressure of looking after mom 24/7 has been lifted so we can just enjoy the time we haveC H(Daughter of Resident/Service User)

They show huge amounts of empathy and compassion for the ResidentsG G(Relative of Resident/Service User)

The Wharf Care Centre is a luxury care home designed to the highest specification located in Stourport-On-Severn, in the heart of Worcestershire.
The home prides itself on providing a high standard of quality care to people requiring nursing, residential, dementia, respite and daycare for all ages.
The outstanding shared facilities include a cinema room, recreational spaces, dining areas and for those who like to be pampered a hair and nail salon.
The home...
Care Provided by The Wharf Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact The Wharf Care Home for full pricing details and T&Cs.
Contact The Wharf Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Hannah Byng(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (66)
Visiting
- No restrictions
Parking
- Parking available onsite
The Wharf Care Home Reviews (52)
The Wharf Care Home has a Review Score of 9.7 (9.653) out of 10, based on 16 reviews in the last 2 years.
Over all time The Wharf Care Home has 52 reviews.
My dad has really settled into the care home been here nearly 6 months. He gets on well with the Staff & residents. The Staff have been so good supporting him with the loss of my mum (his wife). The staff are always friendly and helpful. I'm glad we choose this care home for my dad.
Thank you for taking the time to write this lovely review of The Wharf. It is our privilege to care for your Dad, and we are happy you feel we have supported him at such a difficult time. The team work hard to make sure everyone that lives with us, and their loved ones, feel welcome, happy and cared for, and they will be encouraged to read your kind words.
The staff at The Wharf are very pleasant and friendly and nothing is too much trouble. My mother moved in following 2 strokes in quick succession. Within a month her health and wellbeing had improved tremendously, thanks to the attentive care she has received. We held a tea party on my mother's birthday and the hositality manager went above and beyond - even serving refreshments while I looked after the guests ensuring the day was special. She has a lovely care assistant who brightens up my mother's day with her cheery disposition. Overall, everyone is very accommodating and I'm pleased we chose the wharf for my mother's care.
It is our privilege to support your Mother, and we look forward to seeing you soon.
We found our friend looking much better and very happy with her care - thank you.
Thank you so much for your lovely review of The Wharf care home. It will be great to be able to share this with the team here, who take the utmost pride in offering the best care possible to everyone that lives with us.
The care and attention given is exceptional
We appreciate that you feel the activities are meeting your standards, and your feedback suggests we can do more. I...
My dad went in june couldn't be more happy with how carers are so helpful and supportive my dad doing well he's suffering from dementia he all ways looks clean and happy it really is peace and mind for me to now he's being so well looked after thank you
Thank you so much for the lovely review of our home, The Wharf. It will be great to be able to share these reviews with the colleagues who work here, who take the utmost pride in offering the best care possible.
We moved our 'fairly reluctant' mum into the wharf at the beginning of the year, but after a couple of weeks, the love, care shown to her by literally all the staff had persuaded her that it really was the best option for her. As her mobility deteriorated, their care became even more vital and she was always treated with respect, dignity and cheerfulness. (She loved a giggle) The nurses always kept us well informed and looked after her right until the end. Thank you all.
Thank you for taking the time to write such a lovely review of The Wharf. The team enjoyed taking care of your Mum and loved the times they shared a laugh and joke with her. We are glad your experience reflects the high standards of care we work towards every day and take pride in maintaining, for everyone we look after.
From the very first meeting when we came to view the wharf nursing home we were met with nothing but friendlyness and professionalism from the start. Throughout my brothers stay he had the highest level of care and compassion we could have wished for, we cannot thank you all enough.
We appreciate you taking the time to share your positive comments regarding The Wharf and my team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group. It will be great to be able to share these reviews with my colleagues who work here, who take the utmost pride in offering the best care possible.
Excellent standards of Care, the Care Staff are always friendly and upbeat even when they're extremely busy - which is often. They show huge amounts of empathy and compassion for the Residents and always promote independence where possible. The Wharf is always clean and smells fresh but retains a homely atmosphere. The food is outstanding - very similar to eating in a high end restaurant. A lot of effort is put into activities and lifestyle for Residents and it's wonderful to see Staff and Residents taking part in group activities, outings and sitting outside in the beautiful garden enjoying the sun. Management have always been very professional and approachable - and their high standards of care are demonstrated throughout the entire home.
Staff are always welcoming, professional and respectful. They show a keen interest in mom's personal life, when coming back from outings or family gatherings, they enjoy hearing what she's been doing and are so pleased that she's had a lovely time.
When things aren't going so well for mom, they are straight on to the issue and keep us informed. They actively chase medical follow ups on our behalf.
We feel part of a larger family now and the pressure of looking after mom 24/7 has been lifted so we can just enjoy the time we have together.
Thank you for sharing your lovely feedback about The Wharf and team. It is always good to hear of your positive experience, for which we strive for.
Nurses very good. Carers very good. Housekeeping, hospitality, activities good. Admin/reception good. My wife, the resident, is bound to her bed so cannot partake in most activities. The newer activities staff seem to be more proactive in bringing activities/company into her room. Staff always appear cheerful and responsive. A few months ago there seemed to be a shortage of staff so slow response, either due to holidays, sickness, or rota arrangements but in recent times it is less noticeable. I cannot comment on value for money. It seems expensive but I have no benchmark.
Thank you for taking the time to write this lovely review of The Wharf. The team will be delighted to hear your kind words and to know that they are achieving what we all strive for, exceptional care where every resident feels at home. We look forward to seeing you soon.
From the moment we first visited The Wharf Care Home, we knew it was something special. The warmth, professionalism, and genuine compassion shown by every member of staff is simply outstanding. The atmosphere is welcoming, peaceful, and filled with a sense of community that makes residents - and their families - feel truly at ease.
The team goes above and beyond not just in meeting daily needs, but in offering personal attention, engaging activities, and emotional support that makes a world of difference. The rooms are clean, bright, and comfortable, with thoughtful touches that help each resident feel at home.
We are so grateful for the exceptional care provided here. It's clear that staff treat residents like family - with dignity, kindness, and respect. The Wharf is not just a care home; it's a place where people are valued, nurtured, and genuinely cared for. Thank you for all you do!
Thank you for taking the time to write this lovely review of The Wharf. The team will be delighted to hear your kind words and to know that they are achieving what we all strive for, exceptional care where every resident feels at home. We look forward to seeing you soon.
Whitle staff are amazing they go beyond their duties very careing and understand the residents needs . Including staff are the home team who look after my husbands room and clothes always on top of things . My husband has been in the wharf nealy 4 years I don't think I would find a better place .
On the whole my relative was cared for. At times elements of care were sadly lacking depending on various factors affecting the home that day e.g. staffing, other residents, events on that day. I would have liked my relatives spiritual needs to be considered more. I often felt, particularly at weekends the ratio of staff to residents was insufficient, making it a different atmosphere. The staff intentions were well meaning. My relative had there respect form wishes met at times of infection. I was consulted in regarding upholding their respect wishes. On the whole the staff understood how to manage dementia & altzheimer residents. Support for the relatives is something that should be considered by a specialist nurse. The home becomes the constant for your relative but having someone to talk to, to understand the emotions you go through when visiting is vital. The longer they are in care the more you go through, to cope with each visit.
My husband died recently at The Wharf Nursing Home. He had only been there a short time. For many months previously I had been, desperately, trying to get Social Services to accept that he needed nursing care. When he arrived at The Wharf he was enveloped with love and care. His food was good quality and adjusted to his needs, likes, and ability to eat. His room was adjusted for his safety and enjoyment and those of his visitors. The carers were kind and understanding of his condition. Sadly his dementia, suffered for many years, had finally taken its toll. We were supported in my husband's final few days by the staff. He died surrounded by care and kindness. Thank goodness we had managed to move him to 'The Wharf '. Thank you to all of the wonderful, professional, loving staff.
We appreciate you taking the time to share your positive comments regarding The Wharf and their team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.
All the staff at The Wharf gave my father great care, time and understanding. He enjoyed the conversations and the personal time shared. I could not praise the staff more. The great effort everyone put in from his arrival and settling, all through to his passing. The Wharf have a great team and the family would love to thank every one of them.
We appreciate you taking the time to share your positive comments regarding The Wharf Care Home and their team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.
I visited my friend of 40 years during August. He was receiving end of life care. Each time I visited I found the staff friendly and caring. The environment clean and tidy with no odours. The outside space was attractive, giving an ideal area for residents to enjoy.
My husband recently had a short stay at The Wharf. He felt very much at home and settled in really well. All staff, without exception, treated him with kindness, dignity and respect. He received his many medications on time and felt very confident calling assistance when needed. The staff were always attentive and welcoming when people visited. My husband enjoyed the freedom of being able to move around as much as he wanted, as well as the lovely food. The garden was easily accessible and provided a nice, safe, sunny space to meet visitors or other residents. He is looking forward to spending further time at The Wharf in the future.
Myself and my friend joined my mum to celebrate the VE celebrations at The Wharf. It was so lovely to be outside and listen to the singer and enjoy some food. The staff were amazing and made everyone welcome. The hospitality manager is a fantastic contribution to the home and organised it. It was great to see residents and staff enjoy and I feel a massive boost to morale.
I was extremely worried when it came to the stage when my dad needed 24-hour care and where he could end up. I viewed The Wharf for a very brief visit, then my dad moved there the same day. The staff are all amazing. What makes a great place is the people. My dad only after a few days seems very content and happy. I would not hesitate to recommend it. It has a great feel at The Wharf.
My aunt enjoyed five years immersed in the excellent Wharf environment and facilities. She was cared for by a team of caring, professional people and was truly able to live a life 'home from home'. Thank you!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 May 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Wharf Care Home.
There are no upcoming events for The Wharf Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for The Wharf Care Home.
Meet the Team (3)

Hannah was promoted internally to Home Manager at The Wharf Care Home, having previously been the Deputy here.
She has a wide variety of experience in nursing, including Medical HDU and Urology departments in a hospital and a Domicillary Nurse Manager.
She enjoys spending time with her husband and 2 adult children and being creative with skills in knitting and crochet, and loves to spend time gardening.

Emma has joined the team at The Wharf as the Deputy Manager and brings a significant amount of experience and skill to support the clinical team.
She has been a registered nurse for over 30 years, and has spent most of her working life in community care homes looking after adults with learning disabilities and complex health needs. She is passionate about excellence in end-of-life care and has a Professional Practice in Palliative Care Diploma.
In her spare time, Emma loves walking and can often be seen in Stourport or in the Malvern Hills. She is also a pianist, but says she is very rusty, so can't be listed as one of the home entertainers.

Debs has been the Business Administrator at The Wharf since April 2022. She has an abundance of experience working within the private and public sectors, such as the NHS.
In 2015 Debs made the transition into working within the health and social care sector holding various roles as a Business Administrator, HR and recruitment specialist.
During her spare time holidaying, relaxing with friends and family is always high on the agenda for this social butterfly. A keen tennis player and equestrienne, a lady that's full of sophistication but is so much fun has been welcomed with open arms to our team.
Frequently Asked Questions about The Wharf Care Home
What types of Care is The Wharf Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Wharf Care Home have?
There are 67 Single Rooms.
What are the Facilities & Services at The Wharf Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Wharf Care Home to the centre of Stourport-on-Severn?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Wharf Care Home to verify any information. View our terms and conditions. The Wharf Care Home has an Enhanced Service -more info.