Twyford House Care Home

Richard Woodcock Way, Alsager, Stoke-on-Trent ST7 2FD
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9.4 54 Reviews
  • Twyford House Care Home, Stoke-on-Trent
Twyford House is located in the heart of Alsager, convenient to shops and local services. The A500 and M6 motorway are close by, and the home also has excellent nearby public transport links which are convenient for visiting family and friends.

Upon arrival, residents are supported to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual’s care needs but includes interests, hobbies and dietary preferences also. This system gives everyone involved in residents’ care instant access to care information and preferences from their individual care plan to provide responsive and person-centred care.

Part of the Lovett Care Group, Twyford House offers exceptional Residential, Dementia and respite care to individuals who need extra support to live independent, fulfilled lives. All set within a warm, comfortable and welcoming home from home environment, where comfort, safety, personalised care and fun meet strong community ties in beautiful surroundings.

The 70-bed home is made up of four wings each with its own dining room and lounge. The communal areas include a bistro, craft and activities room, cinema, private dining room, terrace bar, library, quiet lounges and fully equipped hair salon. All the beautifully appointed bedrooms feature a full ensuite wet room, widescreen TV and fridge and ground floor bedrooms have patio doors with access to a secure garden of mature trees and outside seated areas.

Varied, imaginative and meaningful activities are planned by the Activities Coordinator and delivered by the whole team. Activities are chosen based on discussions with residents and their relatives.

A daily menu is prepared by the on-site team who create tasty and nutritious restaurant-style meals from fresh, locally sourced ingredients.

NEW NURSING UNIT NOW OPEN! Enquire for more details.
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Care Provided by Twyford House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600

Nursing Care plus FNC £267.68


Respite stay minimum of 2 weeks - from £1,900 per week.


We do not provide Nursing Dementia Care.

The price(s) shown are provided by the care home. Contact Twyford House Care Home for full pricing details and T&Cs.

Contact Twyford House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Twyford House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jodi Corbishley (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Welcome visitors to the home to tour the facilities or visit a loved one.

Parking

  • Free on site parking available for all visitors.

Twyford House Care Home Reviews (54)

9.4

Twyford House Care Home has a Review Score of 9.4 (9.409) out of 10, based on 16 reviews in the last 2 years.
Over all time Twyford House Care Home has 54 reviews.

Overall Experience
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Reviewer Connection to Twyford House Care Home
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Review from S C (Daughter-in-law of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are extremely happy with the standard at Twyford House. The staff are excellent and go above and beyond. Nothing is too much trouble. We feel our loved one is in the best hands.
Reply from Emma Rodger, General Manager at Twyford House Care HomeThank you so much for your kind comments. I would like to meet with you please to understand your star rating for activities, rooms and facilities, in particular, as I have not been made aware of any concerns, and you have not highlighted any.
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Review from S C (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always extremely helpful in all situations. Very caring environment, with very good facilities. Visits to residents have been arranged very smoothly all through the pandemic and always made welcome.
Reply from Emma Rodger, General Manager at Twyford House Care HomeThank you so much for this lovely review, we really appreciate your kind comments.
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Review from Chloe M (Granddaughter of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana has been here since August 2021 and I cannot fault the care home whatsoever. The staff in every area are amazing and so friendly. They have made my nana feel so comfortable and have a new lease of life. I can’t thank all of the staff enough.
Reply from Emma Rodger, General Manager at Twyford House Care HomeThank you so much for this lovely review, I will share it with my team, who will be delighted.
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Review from Sue C (Daughter of Resident) published on 1 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 78-year old Mum has Alzheimer's and my 82-year old Dad was her full-time carer whilst dealing with his own health issues. As a family we reached a crisis point with neither of them eating properly, Mum becoming confused and depressed and Dad having falls. We looked at a few places but Twyford House
Care Home was the only one that felt right when we walked in. It was like walking into a hotel. Twyford House Care Home has been very accommodating, allowing my parents to have one room as a bedroom and one as a sitting room, which was very important to Mum and Dad. All the staff are friendly, professional and skilled in their job, the food is excellent and I have watched my parents return to me from a fog of ill health and confusion. They are both so much happier and brighter. Meanwhile, I can relax knowing they are in safe hands and being well cared for.
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Review from Jenny C (Daughter of Resident) published on 17 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Twyford House enough. My mum came in very suddenly and she immediately felt at home and welcomed. The staff are brilliant and nothing is too much trouble. I never feel anything other than welcomed at all times. They are very easy to talk to and very caring. Mum enjoys the food which
is varied and also the activities, especially the walking club, exercises arts and crafts also. She has also enjoyed trips out on the bus more recently, visiting local places she remembers.
Reply from Laura Lockett, General Manager at Twyford House Care HomeThank you for this lovely review we really appreciate the time taken and it is a pleasure to care for your mum.
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Review from B M (Resident) assisted by family/friend published on 7 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay here is amazing. The staff are amazing, nothing is too much trouble. I feel safe and secure in every way. The food is good and I have an excellent choice to choose from. I would give here 100 out of 100. Highly recommend.
Reply from Laura Lockett, General Manager at Twyford House Care HomeThank you so much for this lovely review, I will share this with my team who will be delighted
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Review from L M (Daughter of Resident) published on 27 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home - the management and staff are so lovely and very helpful. I am so grateful for how they have made my mum so welcome and settled into her new home. Thank you - the home is beautiful and the food is amazing. I would highly recommend the home to anyone.
Reply from Laura Lockett, General Manager at Twyford House Care HomeThank you so much for this lovely review, it is a pleasure to care for your mum. I will share this with my team, who will be delighted.
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Review from Patricia C (Wife of Resident) published on 15 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I required Residential Care for my husband at a very difficult time (due to Covid) the staff at Twyford House couldn't have been more helpful and understanding. Initially, it was for Respite Care but because of my husband's condition and the fact that he settled in really well, it was decided he would
stay. He is content and happy where he is and I know that he is safe. All the staff at Twyford House from the Reception, Management, Nursing and all involved in the running of the home are caring, friendly and couldn't be more helpful in a difficult time for families.
Reply from Laura Lockett, General Manager at Twyford House Care HomeThank you so much for this lovely review, it is a pleasure to care for your husband. We always appreciate feedback and I will share this with my team.
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Review from Barry C (Son of Resident) published on 11 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The approach the staff have adopted has enabled my mother to settle in and make it her home. The range of activities ensures my mother remains mentally alert and these have contributed to her overall confidence.
Reply from Laura Lockett, General Manager at Twyford House Care HomeThank you so much for your review, i will pass it on to my team.
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Review from S S (Daughter of Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has been at Twyford House, she has improved tremendously in communication, socialising and general mental health. It has given my sister and me the opportunity to enjoy her company again, instead of being like carers for her always shopping, washing etc, so now time to just sit and talk.
We can't thank the team enough for how they look after our Mum and how kind and thoughtful they always are. Thank you for all your help.
Reply from Laura Lockett, Home Manager at Twyford House Care HomeThank you so much for your lovely review; I will share with my team who will be delighted - thank you.
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Review from Rebecca S (Granddaughter of Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I honestly can't recommend this care home enough. Our family went from looking after our grandma full time and very stressed to now thoroughly enjoying going to the care home and spending quality time. I can't thank the home enough for taking care of our grandma and giving her a new lease of life. She's
the happiest I've ever seen her. The staff are amazing.
Reply from Laura Lockett, Home Manager at Twyford House Care HomeThank you so much for such a lovely review; the team will be delighted to hear such kind words. It really is a pleasure to provide care and support for your grandma.
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Review from Cath B (Daughter of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and brother realised that Mum needed extra care and was not coping very well living by herself.
It was a tough decision but was also the best decision we all made together, including Mum.
Mum was lonely and when we saw Twyford house and met the staff we knew she would enjoy it.
There are
so many activities going on in the company.
The staff are lovely and put the residents at the heart of everything, it must be really hard and frustrating along with the constant worry of covid-19. It is good that we can still have window visits with Mum, and the visiting pod when restrictions are eased.
We can't wait until we can come and have a hug with Mum, and join in with the activities!
Thank you for looking after Mum and for giving her her sparkle back.
Reply from Laura Lockett, Home Manager at Twyford House Care HomeThank you so much for your kind words, it is an absolute pleasure to care for your mum, and we are so proud of our amazing team. I will share your comments with them.
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Review from A C (Son of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff very professional, helpful and attentive. Their care for my mother has been first class, she is over the moon about Twyford House. Twyfords lounge is lovely, great design and finish, loads of facilities an excellent luxurious care home.
Reply from Laura Lockett, Home Manager at Twyford House Care HomeThank you so much for such lovely comments, we are delighted that your mother is happy to be with us. I will pass your comments on to the team who will be delighted.
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Review from Janet H (Daughter of Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With the exception of some unsettling staff changes and uncertainty of the place not being able to remain open due to no residents, the service being given to the sole resident is exceptional. Staff are lovely and kind to Mum. Mum 'has been' an ideal resident until recently and is now putting skills
to the test as she is now a lonely soul and can't understand why she is there alone and there at all, but the staff remain in control, kind and respectful. It would be nice to have more residents to be assured of your success. The place is beautiful and the staff are wonderful.
Reply from Laura Lockett, Home Manager at Twyford House Care HomeThank you so much for your kind words, I am really sorry that you have had concerns about your mum being the only resident for a while and I know that my team did everything they could to ensure that she was engaged and never lonely. I'm sure that you are aware that we now have a lovely and ever-growing group of diverse residents who have brought life into our lovely home and we are delighted.
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Current Review Score: 9.4 (9.409)

Overview of Review Score

The Review Score of 9.4 (9.409) out of 10 for Twyford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.559 for Twyford House Care Home is calculated as follows: ( (148 Excellents x 5) + (16 Goods x 4) + (8 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 186 Ratings = 4.559
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Twyford House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (5)

Jo

Jo

Job Title: Home Manager Joined: 2023

I have over 35 years of nursing experience in care and acute settings. I started with care and have been drawn back to care because there is so much to experience with people who have had years of life but now need our care, support, safety and positive approach to their health and well-being.


Lovett Care provides all this to residents, their families, staff and all visitors who are welcomed as We Care.

Jolly

Jolly

Job Title: Deputy Manager Joined: 2025

Jolly is a valued member of our team here at Twyford House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Gary

Gary

Job Title: Maintenance Manager

Gary is a valued member of our team here at Twyford House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Charlotte

Charlotte

Job Title: Administrator

Charlotte is a valued member of our team here at Twyford House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Karen

Karen

Job Title: Head of Housekeeping

Karen is a valued member of our team here at Twyford House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Twyford House Care Home to verify any information. View our terms and conditions. Twyford House Care Home has an Enhanced Service - more info.