Twyford House Care Home

Richard Woodcock Way, Alsager, Stoke-on-Trent ST7 2FD
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9.7 46 Reviews
  • Twyford House Care Home, Stoke-on-Trent
Twyford House is located in the heart of Alsager, convenient to shops and local services. The A500 and M6 motorway are close by, and the home also has excellent nearby public transport links which are convenient for visiting family and friends.

Upon arrival, residents are supported to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual’s care needs but includes interests, hobbies and dietary preferences also. This system gives everyone involved in residents’ care instant access to care information and preferences from their individual care plan to provide responsive and person-centred care.

Part of the Lovett Care Group, Twyford House offers exceptional Residential, Dementia and respite care to individuals who need extra support to live independent, fulfilled lives. All set within a warm, comfortable and welcoming home from home environment, where comfort, safety, personalised care and fun meet strong community ties in beautiful surroundings.

The 70-bed home is made up of four wings each with its own dining room and lounge. The communal areas include a bistro, craft and activities room, cinema, private dining room, terrace bar, library, quiet lounges and fully equipped hair salon. All the beautifully appointed bedrooms feature a full ensuite wet room, widescreen TV and fridge and ground floor bedrooms have patio doors with access to a secure garden of mature trees and outside seated areas.

Varied, imaginative and meaningful activities are planned by the Activities Coordinator and delivered by the whole team. Activities are chosen based on discussions with residents and their relatives.

A daily menu is prepared by the on-site team who create tasty and nutritious restaurant-style meals from fresh, locally sourced ingredients.

NEW NURSING UNIT NOW OPEN! Enquire for more details.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1660
  • Self-Funded Residential Dementia Care: from £1660
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750

Nursing Unit now open - Fees start from £1,750.


All fees are subject to assessment and are inclusive of care, support, housekeeping, laundry, food and activities.


LA payments do require a top up to meet our regular fee.

These prices are only a guideline, please contact Twyford House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Russell Kent (Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • Welcome visitors to the home to tour the facilities or visit a loved one.

Parking

  • Free on site parking available for all visitors.

Twyford House Care Home Reviews (46)

Total of 46, showing 41-46
9.7

Twyford House Care Home has a Review Score of 9.7 (9.668) out of 10, based on 22 reviews in the last 2 years. Over all time Twyford House Care Home has 46 reviews.

Overall Experience

  • 41
  • 3
  • 0
  • 1
  • 1

Date Published

46
4
5
22
24

Review from S S (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been at Twyford House, she has improved tremendously in communication, socialising and general mental health. It has given my sister and me the opportunity to enjoy her company again, instead of being like carers for her always shopping, washing etc, so now time to just sit and talk.
We can't thank the team enough for how they look after our Mum and how kind and thoughtful they always are. Thank you for all your help.

Reply from Laura Lockett, Home Manager at Twyford House Care Home

Thank you so much for your lovely review; I will share with my team who will be delighted - thank you.

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Review from Rebecca S (Granddaughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly can't recommend this care home enough. Our family went from looking after our grandma full time and very stressed to now thoroughly enjoying going to the care home and spending quality time. I can't thank the home enough for taking care of our grandma and giving her a new lease of life. She's
the happiest I've ever seen her. The staff are amazing.

Reply from Laura Lockett, Home Manager at Twyford House Care Home

Thank you so much for such a lovely review; the team will be delighted to hear such kind words. It really is a pleasure to provide care and support for your grandma.

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Review from Cath B (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and brother realised that Mum needed extra care and was not coping very well living by herself.
It was a tough decision but was also the best decision we all made together, including Mum.
Mum was lonely and when we saw Twyford house and met the staff we knew she would enjoy it.
There are
so many activities going on in the company.
The staff are lovely and put the residents at the heart of everything, it must be really hard and frustrating along with the constant worry of covid-19. It is good that we can still have window visits with Mum, and the visiting pod when restrictions are eased.
We can't wait until we can come and have a hug with Mum, and join in with the activities!
Thank you for looking after Mum and for giving her her sparkle back.

Reply from Laura Lockett, Home Manager at Twyford House Care Home

Thank you so much for your kind words, it is an absolute pleasure to care for your mum, and we are so proud of our amazing team. I will share your comments with them.

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Review from A C (Son of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very professional, helpful and attentive. Their care for my mother has been first class, she is over the moon about Twyford House. Twyfords lounge is lovely, great design and finish, loads of facilities an excellent luxurious care home.

Reply from Laura Lockett, Home Manager at Twyford House Care Home

Thank you so much for such lovely comments, we are delighted that your mother is happy to be with us. I will pass your comments on to the team who will be delighted.

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Review from Jonathon F (Son of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Located just minutes from the Town Centre, but off the main road in a peaceful wooded setting. Welcoming, professional staff always have the time to make you feel welcome and answer questions. Everyone at Twyford House has been courteous and keen to showcase their beautiful building and luxurious facilities.
Although the care home is new, there is a lovely feeling evident within the building. I have limited experience of residential care settings, but I knew from the outset that my Mum, who has dementia, would be expertly attended to by the team here. At the time of writing, the number of residents is small, which is ideal for Mum until settled. My Sister and I wanted to provide Mum with the best possible care, especially as our Dad only recently passed away, and we believe we found it in Twyford House. I would firmly recommend this care home to anyone who would like to rest in the knowledge that their loved one is receiving a personal, luxurious and professional care experience.

Reply from Laura Lockett, Home Manager at Twyford House Care Home

Thank you so much for this lovely review Jonathon, we were delighted to meet you and also to welcome mum into our family here at Twyford House.

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Review from Janet H (Daughter of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With the exception of some unsettling staff changes and uncertainty of the place not being able to remain open due to no residents, the service being given to the sole resident is exceptional. Staff are lovely and kind to Mum. Mum 'has been' an ideal resident until recently and is now putting skills
to the test as she is now a lonely soul and can't understand why she is there alone and there at all, but the staff remain in control, kind and respectful. It would be nice to have more residents to be assured of your success. The place is beautiful and the staff are wonderful.

Reply from Laura Lockett, Home Manager at Twyford House Care Home

Thank you so much for your kind words, I am really sorry that you have had concerns about your mum being the only resident for a while and I know that my team did everything they could to ensure that she was engaged and never lonely. I'm sure that you are aware that we now have a lovely and ever-growing group of diverse residents who have brought life into our lovely home and we are delighted.

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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Twyford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.668 for Twyford House Care Home is calculated as follows: ( (214 Excellents x 5) + (16 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 253 Ratings = 4.668

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Twyford House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

Meet the Team (2)

Anna

Anna Jones

Job Title: General Manager

Joined: 2024

Anna is thrilled to be part of the Twyford House team. She enjoys getting stuck in with activities and events with the wonderful residents.

Rachel

Rachel Boulton

Job Title: Home Administrator

Joined: 2023

Following a successful career as a beautician and then an office manager, Rachel had been supporting her father-in-law and realised how much she wanted a role where she could make a difference. She joined Twyford House as the Home Administrator and is also the first point of contact when you visit the home. Rachel can talk through the options available and show you around our beautiful home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Twyford House Care Home to verify any information. View our terms and conditions. Twyford House Care Home has an Enhanced Service - more info.