Twyford House Care Home

Richard Woodcock Way, Alsager, Stoke-on-Trent ST7 2FD
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9.4 54 Reviews
  • Twyford House Care Home, Stoke-on-Trent
Twyford House is located in the heart of Alsager, convenient to shops and local services. The A500 and M6 motorway are close by, and the home also has excellent nearby public transport links which are convenient for visiting family and friends.

Upon arrival, residents are supported to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual’s care needs but includes interests, hobbies and dietary preferences also. This system gives everyone involved in residents’ care instant access to care information and preferences from their individual care plan to provide responsive and person-centred care.

Part of the Lovett Care Group, Twyford House offers exceptional Residential, Dementia and respite care to individuals who need extra support to live independent, fulfilled lives. All set within a warm, comfortable and welcoming home from home environment, where comfort, safety, personalised care and fun meet strong community ties in beautiful surroundings.

The 70-bed home is made up of four wings each with its own dining room and lounge. The communal areas include a bistro, craft and activities room, cinema, private dining room, terrace bar, library, quiet lounges and fully equipped hair salon. All the beautifully appointed bedrooms feature a full ensuite wet room, widescreen TV and fridge and ground floor bedrooms have patio doors with access to a secure garden of mature trees and outside seated areas.

Varied, imaginative and meaningful activities are planned by the Activities Coordinator and delivered by the whole team. Activities are chosen based on discussions with residents and their relatives.

A daily menu is prepared by the on-site team who create tasty and nutritious restaurant-style meals from fresh, locally sourced ingredients.

NEW NURSING UNIT NOW OPEN! Enquire for more details.
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Care Provided by Twyford House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600

Nursing Care plus FNC £267.68


Respite stay minimum of 2 weeks - from £1,900 per week.


We do not provide Nursing Dementia Care.

The price(s) shown are provided by the care home. Contact Twyford House Care Home for full pricing details and T&Cs.

Contact Twyford House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Twyford House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jodi Corbishley (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Welcome visitors to the home to tour the facilities or visit a loved one.

Parking

  • Free on site parking available for all visitors.

Twyford House Care Home Reviews (54)

9.4

Twyford House Care Home has a Review Score of 9.4 (9.409) out of 10, based on 16 reviews in the last 2 years.
Over all time Twyford House Care Home has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Twyford House Care Home
  • 19
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  • 5
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Total of 54, showing 21-40
Review from Alison M (Niece of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been at Twyford House for a year. Yesterday was her 107th birthday and the staff put on a wonderful celebration. Thanks to everyone.
Reply from Clare Richards, General Manager at Twyford House Care HomeThank you for sharing your feedback. We are delighted to hear how happy you are with everything and I will share your feedback with the team.
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Review from J D (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff there are wonderful. Everyone had worked hard to make certain my father had exceptional care, nutrition, exercise etc.
Reply from Clare Richards, Regional Manager at Twyford House Care HomeThank you for taking the time to review our home, we are pleased that you are happy with the care and support your father is receiving
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Review from L C (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such an amazing home. Made Christmas so special for each and every resident. The staff are an absolute credit to the home. Couldn’t recommend this care home any higher, nothing is ever too much trouble for the staff. Superb.
Reply from Clare Richards, Regional Manager at Twyford House Care HomeThank you so much for your wonderful review of our home, I will pass your feedback on to all the team who will be delighted to hear how happy you are.
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Review from Julie B (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for eighteen months. Having seen other care homes in close detail, I would say it is so difficult for any care home to be perfect and is unrealistic. However, this home operates with residents’ well-being and safety at the forefront of its existence. All staff are always pleasant
and approachable and will find ways to deal with any query we may have. They maintain relationships with families and work at achieving a beneficial outcome. Mum is settled and loves the food - and gradually joining in more activities with the staff's encouragement.
Facilities are excellent, and standards of cleaning are high..yes there are little blips but nowhere is perfect. I would highly recommend Twyford House Care Home.
Reply from Clare Richards, Regional Manager at Twyford House Care HomeThank you for your lovely words about our home; we are really proud of all our team members, and we appreciate you taking the time to acknowledge this.
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Review from Christine V (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into the home a couple of months ago following a number of planned and unplanned visits. No matter when we arrived we were made to feel special and welcomed by staff, all of whom knew our names and took an interest in mum. Once we had agreed on the move, things happened quickly and we were
kept informed at each stage.


After she had moved, the staff were wonderful, they made her feel very welcome, encouraged her to take part in the activities whilst respecting her wishes and made sure all her needs were met.
During December, there were lovely activities where most of the residents were involved. The meals over Christmas and New Year were lovely and the staff made an extra effort with the tables, presentation etc.

Reply from Clare Richards, Regional Manager at Twyford House Care HomeThank you for taking the time to review our home, we are delighted that mum is settled and enjoying life in her new home. We are delighted that you enjoyed the festive period with us all.
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Review from Liz R (Regular Volunteer) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love to lead the singing on a Friday afternoon. We have sung over 30 different songs during 2023. I am always made so welcome and love getting to know so many of the residents. There is a lovely comfortable and pleasant atmosphere at Twyford.
Reply from Clare Richards, Regional Manager at Twyford House Care HomeThank you for leaving a review of our home. We love your visits and our residents always enjoy it when you are here! Looking forward to more singing sessions!
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Review from J C (Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Respected, safer and welcoming
Reply from Clare Richards, Regional Manager at Twyford House Care HomeWe are delighted to receive your review and to hear how happy you are with all of the facilities and care as well as how well you have settled into your new home
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Review from Deborah H (Daughter of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt and uncle were struggling to keep safe at home. After a prolonged spell in hospital for my aunt, they both decided that it would be a good idea to convalesce at Twyford House Care Home. They loved it so much, they decided to stay. They are always treated with the utmost dignity and respect.
The workers there really care for the well-being of them both. I am always given a warm welcome whenever I visit and they keep me informed if there are any important changes in the health/wellbeing of either aunt or uncle. Twyford for me is an extension of my family now.
In addition, they have a wonderful activities programme, designed to keep the residents thinking and moving, involving day trips to local places and seaside trips too. My aunt and uncle tell me regularly that they feel cared for and safe there, and although they miss their previous life as independent people, they realise that, actually, they're receiving a much better quality and more stimulating life there.
Reply from Lorna Murphy, General Manager at Twyford House Care HomeThank you for taking the time to review our home. We are thrilled to hear how happy you are with the care and support your relatives are receiving, something we pride ourselves on. When someone chooses to move in to Twyford House it is about enjoying their next chapter and it is lovely to hear how much they are enjoying their new life with varied activities and daily support.
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Review from Nyreen R (Niece of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing home with lovely staff
Clean and welcoming
Very happy with the care my Aunty recieves
We are made welcome whenever we turn up
Overall very happy with the care my aunt recieves and her relationship with staff
Reply from Lorna Murphy, General Manager at Twyford House Care HomeThank you so much for taking the time to review our home, we are delighted to hear how happy you are with everything.
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Review from S C (Son of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the most caring home I ever been to staff are excellent and so caring would highly recommend it to anyone room is excellent and my dad says the food is excellent they can’t do enough for my dad and our family.
Reply from Lorna Murphy, General Manager at Twyford House Care HomeWe appreciate you taking the time to review our home and are delighted to hear how happy you are with everything.
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Review from Stephen B (Son of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The appearance of the home is stunning but what matters more is what is happening behind the gloss in residential homes, this place has a solid depth of care and dedication from staff who you know instantly genuinely care about how they assist your loved ones.
This home keeps residents entertained
and active and proactively assists when issues can be difficult for elderly who can feel loneliness or sadness.
I know my mum is safe and genuinely happy and although she is only staying for a while Twyford House have made a positive effect on her health.
Reply from Lorna Murphy, General Manager at Twyford House Care HomeThank you for taking the time to review our home, I am delighted to read how happy you are with the care and support provided. I will pass on your kind words to the team
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Review from D B (Daughter of Resident) published on 2 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Best care home for miles around. Excellent staff and facilities. Cannot believe how much my father has improved during his time at Twyford House Care Home. Father is very happy here after some bad experiences. Complete home from home.
Reply from Emma Rodger, General Manager at Twyford House Care HomeThank you so much for your wonderful words about our home. We are thrilled to read how happy you are with everything and to see how well your father has improved.
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Review from Lucy S (Granddaughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful care home with really lovely staff. My grandad is the happiest I’ve seen him since my nana passed away in November. Good to see him up and out of his room, socialising with other residents. Thank you.
Reply from Emma Rodger, General Manager at Twyford House Care HomeThank you for your wonderful review; it's an absolute pleasure to care for your Grandad, and I am delighted you are happy with everything we are doing for him.
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Review from D T (Daughter of Resident) published on 14 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been delighted with the care that Dad has received whilst he's been at Twyford House. The team have been fab with Dad encouraging him, prompting him and getting him back on track to come home. Especially one lady and her team who had a great relationship with Dad. It brought us great comfort that
he has been so well looked after. The room he had was lovely and spacious, and the facilities in the home were fabulous. We were always made welcome, and nothing was too much trouble for Dad.
Thanks, team Twyford.
Reply from Gemma Rodger, General Manager at Twyford House Care HomeThank you so much for your lovely review, we are delighted with how happy you have been with everything. I will share your kind words with all of my team.
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Review from J W (Sister of Resident) published on 29 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleased to be welcomed.
Staff easy to talk to and very patient.
Great facilities.
Peace of mind for the family.
Reply from Emma Rodger, General Manager at Twyford House Care HomeThank you so much for taking the time to review our home. We really do appreciate your kind comments.
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Review from E A (Daughter of Resident) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is always very welcoming, from the moment you enter, until you leave and nothing is too much trouble. My father has been in since January and the care he has had and still receives, is excellent. The manager who is in charge of Hawthorn is wonderful with all the patients. The activities they
put on keep everyone entertained all day. Would definitely recommend it to friends and family.
Keep up the excellent work ladies.
Reply from Emma Rodger, General Manager at Twyford House Care HomeThank you for taking the time to write this lovely review for us, I will share your kind comments with my team.
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Review from K M (Son of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had settled in very well. It's a fabulous new building with excellent facilities. The staff are caring and friendly. The activities are very good and help to keep residents socialising and alert. Management are responsive to any questions or concerns.
Reply from Emma Rodger, General Manager at Twyford House Care HomeThank you so much for this lovely review, my team will be delighted with your kind comments.
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Review from Linda B (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Twyford House care home for 12 months. He is so happy and cheerful, well looked after by all the staff, the team of staff are well led by the Manager who is approachable and available. The care Dad gets from the carers is lovely to see, and his unit manager's knowledge and understanding
of Dad's medical needs is reassuring. I am kept informed if there are any problems, which puts my mind at rest. Dad has a lovely en-suite bedroom which has been like being at home to him, it was an easy transition for him because of this. When my dad first went into Twyford House from hospital, I was terrified, the front of house staff reassured me and supported me throughout. The services are excellent as are the activities from exercise classes, games, to cinema or just reminiscing.
Reply from Emma Rodger, General Manager at Twyford House Care HomeThank you so much for this lovely review and I am delighted that you are reassured that dad is well cared for.
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Review from S T (Wife of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Twyford House 100%. Confident in the fact that your loved one was cared for more than adequately. The whole of the staff are always pleasant and very helpful. The general feel of the home is a "good one". I would choose "Twyford House" every time - five stars and more.
Reply from Emma Rodger, General Manager at Twyford House Care HomeThank you for this lovely review, the team and I really appreciate these very kind comments.
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Review from Kirsty N (Granddaughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family cannot thank the team at Twyford House enough for the care they give to my nan. They all go above and beyond. My nan loves living there, and our family has great comfort knowing she is happy, well looked after and cared for. The home itself is beautiful, the food is fantastic and the staff
are the icing on the cake. Nan's days are now filled with lots of socialising and laughter, with both residents and staff. We can't thank the team enough!
Reply from Emma Rodger, General Manager at Twyford House Care HomeThank you so much for this lovely review, I will share it with my team who will be delighted.
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Current Review Score: 9.4 (9.409)

Overview of Review Score

The Review Score of 9.4 (9.409) out of 10 for Twyford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.559 for Twyford House Care Home is calculated as follows: ( (148 Excellents x 5) + (16 Goods x 4) + (8 Satisfactorys x 3) + (6 Poors x 2) + (8 Very Poors x 1) ) ÷ 186 Ratings = 4.559
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Twyford House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (5)

Jo

Jo

Job Title: Home Manager Joined: 2023

I have over 35 years of nursing experience in care and acute settings. I started with care and have been drawn back to care because there is so much to experience with people who have had years of life but now need our care, support, safety and positive approach to their health and well-being.


Lovett Care provides all this to residents, their families, staff and all visitors who are welcomed as We Care.

Jolly

Jolly

Job Title: Deputy Manager Joined: 2025

Jolly is a valued member of our team here at Twyford House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Gary

Gary

Job Title: Maintenance Manager

Gary is a valued member of our team here at Twyford House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Charlotte

Charlotte

Job Title: Administrator

Charlotte is a valued member of our team here at Twyford House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Karen

Karen

Job Title: Head of Housekeeping

Karen is a valued member of our team here at Twyford House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

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