Whittle Hall

My dear mum passed away in the care of Whittle Hall Sunshine Ward exactly one year ago this month. Apologies for the lateness in writing but it does not diminish the memories and affection I have for Whittle Hall and staff. My mum was only resident for 6 months, was bed ridden and struggled to talk but the permanent staff, both day and night got to know and love her character and strong personality really well. Her room had a lovely outlook and in a good position at the end of the corridor. The Hall had a lovely family atmosphere and everyone (from the lovely lady on the front desk to the caring staff and management team on her ward) all were really friendly and personal so that it began to feel like a home from home. On the night she died, I struggled to get there on time but a very caring night staff lady stayed with her holding her hand to the end until I arrived. All of them showed great compassion and respect. I will be forever grateful that my mum had a place at Whittle Hall.

Nothing is too much trouble for the wonderful staff, carers, management, reception, and cleaning staff; the love flows not just for the resident but for the family of the resident. Thank you so much, everyone. xxx

My wife has been in Whittle Hall for over 5 years now and I would not move her to any other care home. The whole staff from the carers, cleaners, kitchen staff, management and in fact all the staff at Whittle are angels. The entertainment and activities are excellent especially over the christmas period. There's always something going on and in the summer months outside events like the summer barbeque with live entertainment is also tops! I know I can't name staff but the ones on my wifes unit are brilliant, 5 stars!

The atmosphere is warm and genuinely homely. There's always a sense of calm with fun and laughter in the background, and staff who are always caring and attentive. Whenever I visit, Mum is comfortable - whether that's listening to the TV/music she loves, engaged in the many regular activities or simply sitting and just watching the world go by.

What stands out most is the communication. I'm kept informed, listened to, and reassured. Knowing she's cared for by people who are both highly skilled and deeply compassionate has lifted an enormous weight from my shoulders. Whittle Hall hasn't just cared for my mum; they've supported our whole family.

Given the difficulties that can be presented by the day to day managing and caring for the residents they do a great job.

My wife moved here from hospital in April 2024. She settled in immediately, she was in Ocean 2 unit for dementia plus care. The care and compassion shown to her was amazing. All the staff from senior management down knew her name and would speak to her when passing, happily allowing her to 'assist' them in their duties. I was always informed about her health and any activities she had enjoyed. Sadly she died in December and during that period both of us received amazing care and compassion, making a very difficult time much easier. I would totally recommend this home to anyone needing residential care.

I will never be able to thank you all enough for everything you do.

Whittle Hall has provided the best care for my husband who can be difficult at times due to his condition. I know healthcare staffing is a difficult area but I do wish there was more consistency with this area. I feel the whole staff team gives their all.

My husband has been at Whittle Hall for a year now. Although he and I struggled with him being in a dementia-plus unit, time has helped us to get to know how everything works and getting to know the staff and see how he is cared for gives me confidence to know that he is able to be kept safe. He has good interaction with staff, and I am happy that this company is always looking to improve the care, activities and liaison with family.

My dad was lucky enough to live at Whittle Hall for just over 3 years. Even though the home is owned by a company you wouldn't know it as it feels family run, loving, caring, staff who all feel like a big family. They made the whole family welcome, not just my dad. Dad recently passed away and we will never forget the love, support, and advice we got. So glad he passed at Whittle Hall.

Thank you feels like it would never be enough.

Whittle Hall made a very difficult journey much easier for our family. From regular contact pre-residing there to the very end. Activities are engaging and stimulating for residents. The staff are exceptional, they go above and beyond because they genuinely care. They embrace you all as part of their Whittle Hall family. The home prides itself on knowledge, passion and compassion without them our family member wouldn't have had the quality of life he did.

My husband was admitted to the Sunshine Unit at Whittle Hall in April 2022 after being discharged from the hospital due to several illnesses. He then needed 24-hour care. I can honestly say that his carers have worked wonders to get him back on his feet. Nothing is too much trouble for them. They are kind and compassionate and go the extra mile to give dignity to the residents in such a difficult situation. It is a credit to all the staff, from cleaners, activity staff, laundry staff, catering staff, and especially the carers who work incredibly hard. The manager is always available if you have any concerns. As well as caring for the residents, the staff always ensure that the families of the residents are supported at all times.

I have also been supported by all the staff in this extremely difficult time.

She has a better social life than when she lived on her own.

Wow - where to start with Whittle Hall. My dad is in the dementia plus unit and he has settled so well already. Whittle Hall provides 5-star treatment, if not more. Every member of staff is friendly and very welcoming, makes you feel relaxed and that secure feeling that my dad is being well cared for and looked after. Management is out of this world and makes you feel like one big family and supported. I can't thank Whittle Hall enough already. Very clean, treated with dignity, always updated on him and a very secure home. Well done and thank you.

We have found all the staff at Whittle Hall from housekeeping, reception and management to the team on the unit to be dedicated, caring and supportive to us during the Covid restrictions. They made every effort to ensure that we were able to maintain contact with our friend and in effect became her family. We cannot thank them enough.

Just want to say a massive thank you to the manager and all the staff on Orchard Unit. My beloved Mum passed away on 30.5.22 after having lived at Whittle Hall for over three years. During that time the love, care and support she received have been incredible. Obviously, when the pandemic came it was heartbreaking not being able to visit her but I knew that Mum was being cared for and protected as if she were a family member. She has always been treated with dignity and respect and any concerns which have arisen have been dealt with in a calm, professional manner. Initially, it was hard for the family to recognise that Mum needed to live in a care home, but as she struggled with her early dementia it became imperative. The early days were tough; Mum packed up her belongings every day but gradually she settled. I will be forever indebted to Whittle Hall for ensuring that the last years of Mum's life were spent happily at a place where she has been truly loved and valued. Thank you, Whittle Hall!

When our mother died in April 2020, it became clear that Dad's dementia meant he was too confused to live on his own. Because of Covid, no homes were taking new residents. It was the most stressful time of our lives and Dad had to be sectioned to a mental unit that was not ideal. As soon as possible, Whittle Hall took Dad in and it has been a Godsend. Our worries have gone. He is well cared for, he is safe, well-fed and in the best possible place. I can't recommend Whittle Hall highly enough. Brilliant staff and brilliant management.

My experience of Whittle Hall is always friendly and clean. My mum is very well cared for. I trust the staff at Whittle Hall completely. There is always plenty of activities for Mum to join in. My brothers feel the same.