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Windsor Court Care Home

Lansdowne Crescent, Malvern, Worcestershire WR14 2AW
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Thank you all at Windsor Court Malvern for really being the family to mum in our absence.Charles W(Son of Resident/Service User)
Windsor Court Care Home, Malvern
He loves the food, a cooked breakfast every day. The staff are all lovely with himBev B(Daughter of Resident/Service User)
Windsor Court Care Home, Malvern
The design and surroundings of the building are safe, tasteful and comfortable.Susan W(Daughter of Resident/Service User)
Windsor Court Care Home, Malvern

Nestled in the Malvern Hills and within the beautiful town of Great Malvern, Windsor Court is a brand new purpose-built luxury care home with 51 comfortable en-suite rooms .

Windsor Court provides unique and personalised assistance to each individual in high-quality accommodation, in an idyllic and tranquil setting.

With spacious bedrooms, larger suites, a choice of lounges and restaurants, central bistro, private dining room, bar, cinema and hair and beauty salon,...  

Care Provided by Windsor Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A
Residential Dementia CareFrom £1,600N/A
Nursing CareFrom £1,767N/A
Nursing Dementia CareFrom £1,867N/A

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

Contact Windsor Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Lisa Ferneyhough-Moss(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (51)
  • Single Rooms with ensuite Wet Room (51)

Visiting

  • Windsor Court is fully open to visitors. A lateral covid-19 test will be required - unique location number for registration of test is 11-11264924028 Visiting for Show rounds Visiting those living with at Windsor Court.

Parking

  • Windsor Court Care Home has ample off-street parking.

Windsor Court Care Home Reviews (50)

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9.8

Windsor Court Care Home has a Review Score of 9.8 (9.782) out of 10, based on 23 reviews in the last 2 years. Over all time Windsor Court Care Home has 50 reviews.

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Review from Nicola B (Niece of Resident) published on 24 July 2026 Submitted via Postal Card
Overall Experience

My aunt has been a resident at Windsor Court since 2021 and I can't express enough what a kind and caring place this is. I am my aunt's only relative and live overseas, so wanted the care home she was in to be a nurturing place. The staff communicate any changes in her care plan and organize and support a weekly video call meeting so I can see my aunt and talk to her. When I visit, which is infrequently, the staff call me by name and are friendly and welcoming. They have a wonderful rapport with my aunt, often coaxing a smile from her. For me, this is the best place my aunt could be. I have peace of mind knowing that she is well cared for and would recommend Windsor Court to anyone seeking a place for their loved one.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your wonderful review of Windsor Court. It is always our aim to make sure relatives leave the home knowing that their loved ones are well cared for and happy. We are so pleased you find the team nurturing, kind and caring towards your Aunt and that the senior team communicate all...  

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Review from B D (Respite Resident) published on 1 July 2026 Submitted via Postal Card
Overall Experience

I was well looked after and treated very well, which helped my recovery.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for your positive review of Windsor Court, and we are pleased that your overall experience was excellent, the staff teams will be thrilled with your 5-star rating.

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Review from Simon P (Son of Resident) published on 17 February 2026 Submitted via Website
Overall Experience

The care provided at Windsor Court for my father was first class, immensely professional and compassionate. Staff were always available to answer questions and to provide reassurance. I am deeply grateful for the support they provided for our family and readily recommend this care-home.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review. We are so pleased that you and mum have been truly supported in the final months of Dad's life. The teams at Windsor Court will be so grateful for your kind comments; they all work so hard and strive to give the best care and support.

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Review from Judith D (Wife of Resident) published on 3 February 2026 Submitted via Postal Card
Overall Experience
Could not have been better. John was always cheerful and smiling, though not really understanding anything. His door was always open and all staff were friendly and engaged with him.
Final week very sad and more or less unconscious but still well-cared-for.

Treatment of family sympathetic and kind.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for your wonderful review. The team will love to hear your lovely words, and that you found them to be friendly, engaging and cared so well for your loved one. I will make sure to pass your kind words on to them.

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Review from D R (Friend of Resident) published on 22 January 2026 Submitted via Postal Card
Overall Experience

My friend was a resident here for 2 years. He was looked after very well, and treated with dignity. The end of life are provided by the staff was excellent.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your review, it is so reassuring to know that friends as well as family see how the staff teams work tirelessly to provide great care, dignity, and respect especially at the end of one's life.

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Review from Charles W (Son of Resident) published on 15 December 2025 Submitted via Postal Card
Overall Experience

As I live abroad knowing that my mother is not only happy but thrilled with her care and well being is paramount. She has always said how happy and content she is, which is heart soaring and puts complete peace of mind in all our family. Thank you all at Windsor Court Malvern for really being the family to mum in our absence. We could not be happier.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for your lovely review. We are so pleased that you and your family have complete peace of mind with how happy your mum is at Windsor Court. We pride ourselves in being family to the people that live with us, especially when the family cannot be there.

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Review from G H (Respite Resident) published on 1 December 2025 Submitted via Postal Card
Overall Experience

Here for a short stay for respite care, I have been a couple of times before. Most comfortable surroundings. "Home from Home" Staff are really caring and friendly. Nothing is too much for them to do. Works very well for a break.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home
Thank you for your review. The team will really appreciate your lovely comments. It is always a pleasure to welcome you back on your returning respite breaks, and I'm glad that Windsor Court really feels like a home from home.

I am so pleased that it works so well for you and your family.

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Review from C L (Daughter of Resident) published on 29 September 2025 Submitted via Website
Overall Experience

My mother has been a resident at Windsor Court since it opened in 2021. I feel very happy with the care my Mum is receiving; all the staff are wonderful, and the environment is so pleasant and supportive. The team have adapted the level of care provided as my mother's needs have evolved. The range of activities that are offered is wonderful. Windsor Court has always been good, and I think that with the manager, it is really thriving - she and her team have taken it to the next level! Thank you!

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

The team and I can't thank you enough for your kind words of encouragement and praise, we strive as a team to make Windsor court not just a good home with excellent care but one we can all feel so proud of.

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Review from S F (Respite Resident) published on 16 September 2025 Submitted via Postal Card
Overall Experience

I spent 4 weeks at Windsor Court Care Home for respite care following an operation. Throughout that time, the staff were very friendly and helpful and made my life as easy as possible. The food was good and the chefs went out of their way to accommodate my needs. All in all, it was a very good experience.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your kind words, I am so please that your respite stay after surgery was friendly and helpful and the Chef's accommodated your nutritional needs. The team and I are pleased you enjoyed your stay with us here at Windsor court.

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Review from Barbara W (Sister of Resident) published on 3 September 2025 Submitted via Postal Card
Overall Experience

I visited my brother it was my third visit as I live quite a distance. I found everything first class, management staff, everyone I met was very helpful, kind, caring and I feel my brother is getting the best care possible. He seems to have settled in considering the circumstances of his illness.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, the team and I are very happy that you found the home and staffing team 1st class and that everyone was helpful, kind, and caring.

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Review from Richard E (Son of Resident) published on 4 August 2025 Submitted via Website
Overall Experience
We were very happy with the care that the Windsor Court team provided over the four years that mum was resident.
They were always considerate of her needs, even as these became more difficult over time due to her failing health.

Team members were always approachable and friendly and took time above and beyond to support mum. We also appreciated the positive influence that the manager brought to the home since starting, along with other key team members who had a very positive effect on mum's care.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for your lovely comments, it has been a pleasure looking after your mum and getting to know you all as a family. All the staff teams will welcome your wonderful comments.

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Review from Bev B (Daughter of Resident) published on 30 July 2025 Submitted via Postal Card
Overall Experience
Dad moved in March this year.
He is enjoying all the activities that are on offer, he especially enjoyed the boat trip on the sheerness canal and enjoys all the music events.
He loves the food, a cooked breakfast every day.
The staff are all lovely with him exchanging banter which he loves.

Overall very satisfied.

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Review from Alexander L (Husband of Resident) published on 6 June 2025 Submitted via Postal Card
Overall Experience

My wife has been a resident at Windsor Court since it opened nearly 4 years ago. There have been some very difficult times with the covid restrictions, the failure of national governments to honour promised assistance and staff recruitment problems. The recent situation regarding the imposition of national insurance levies will cause more problems and they will increase costs and fees substantially. This home has been managed in a very pleasant, efficient and professional manor. The ethos and management are excellent and welcoming. I have no hesitation in recommending it to potential clients. Thank you all.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, we are so pleased that you are happy with the care we deliver to your wife, and thank you for the continuing support you give the home. The staff team will welcome your wonderful comments.

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Review from N W (Son of Resident) published on 2 June 2025 Submitted via Postal Card
Overall Experience

I find the facility spotless. The staff are honestly caring with the residents. While these issues are very important I have found the food consistently excellent. I can honestly say, the food has confirmed my decision to keep mum here. I'm grateful to the chef and staff for their dedication.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, we are so pleased that you and your mum have experienced such a great service with are staff teams especially the food and that she has decided to make Windsor court her home after her respite stay.

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Review from S K (Daughter of Resident) published on 22 May 2025 Submitted via Website
Overall Experience

It's taken a while to write this because I have been waiting awhile for some issues we had while Dad was in there, to be sorted, but they still haven't. He went in there because he went off his feet and there was not enough available care in the community for his needs, local district nurses got him a place in there, my Dad was supposedly on End of life care, but he was treated just as an elderly gent rather than being a very ill gent. I truly believe the care he received was not adequate, It definitely isn't the place for someone so ill. There seems to be a lack of understanding and empathy, I also think there is a language barrier in some cases, I'm sure that there are not enough staff because buzzers are going for ages. We used to say things to the staff, like Dads in pain or he needs someone to look at him, this might be on a Sunday and the reply would be, okay the Doctor is coming on Wednesday. The overall appearance of the place is lovely but the care was poor.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

We are sorry that you remain unhappy with the home. We have been in communication for some time regarding your concerns, we are sorry we were not able to resolve these to your satisfaction. There has now been a change in management and our offer to meet with you is always open should you wish.

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Review from Robert L (Respite Resident) published on 6 March 2025 Submitted via Postal Card
Overall Experience

Firstly, I want to give you a massive thank you for the care and attention both management and staff have showed and given to me during my short stay. I have to say at the beginning I was a little unsure but that quickly changed. The short stay has helped with the recovery from a major operation. Again, my thanks to everybody.

Reply from Anne Pink, Commercial Business Partner at Windsor Court Care Home

Thank you so much for your kind review. We are delighted you enjoyed your stay and you will always be welcome at Windsor Court.

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Review from F F (Granddaughter of Resident) published on 5 March 2025 Submitted via Website
Overall Experience

I cannot express how grateful I am for the care Windsor Court provided for my wonderful Grandmother. The staff approached her and the rest of my family with person-centeredness, sensitivity and love. We all felt so welcome when visiting, including my Grandmother's very young Great Grandchildren who loved visiting Windsor Court and sitting in the bistro area with her. Despite having very complex care needs, she was looked after wonderfully and the staff worked so hard collaboratively with us as a family and outside care services to ensure she got the very best care. The food provided was exceptional and the chef did everything to deliver delicious and bespoke meals for my Grandmother's changing needs. The rooms are kept beautifully clean and the staff always have a friendly smile on their face. Thank you so much!

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for your heartfelt review, we are so pleased that you have had the best experience when visiting your grandmother. The Windsor Court team are dedicated in providing great person-centred care, and we pride ourselves in going that extra mile. It has been lovely meeting you all and looking after your grandmother.

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Review from Julia E (Wife of Resident) published on 20 January 2025 Submitted via Postal Card
Overall Experience

The carers and the support staff are friendly and professional, and always cheerful. Nothing is too much trouble for them. The bistro on the ground floor is a welcoming space for both visitors and residents. The upstairs lounge is elegant and with a restful atmosphere. I feel my husband is very, very well looked after.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, we are so pleased that you and your husband are enjoying Windsor Court and that your overall experience is such a great one.

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Review from Jane J (Daughter of Resident) published on 18 November 2024 Submitted via Postal Card
Overall Experience

Windsor Court worked rapidly and efficiently with the hospice and home team to arrange emergency 2-week respite for my mother. The transition experience was exceptional with every complex need and requirement listened to and activated. My mother is now permanently at WC. Every single member of staff shows kindness, professionalism, a sense of humour, friendship and support to my mother and all my family. WC is exceptional in every way from management, nursing, care workers, chef, hospitality, activity team, cleaning etc. We are most grateful to WC and its extremely high standards of care.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, it's so heart-warming to hear that you and your family have had the best experience from us all at Windsor Court.

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Review from Susan W (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card
Overall Experience

A very warm welcome by all members of staff. Everyone gives time to actively listen to residents and visitors. Staff are very accessible and obliging. Kind, excellent nursing and care. Activities are varied and well-organised. Very sensitive and creative chefs, catering for specific needs - delicious, nutritious meals. Encouragement given to make the spacious rooms homely, friendly and expert hospitality. The design and surroundings of the building are safe, tasteful and comfortable. The spiritual needs of residents are well met. A very 'whole' and reassuring experience.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for a lovely review. We are so pleased you are happy with care, activities and the facilities we provide here at Windsor Court.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 February 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 28 Jul 2026

    We recently celebrated a very special 5-year milestone at Windsor Court. We would like to say a heartfelt thank you to our incredible colleagues, wonderful residents, supportive relatives and everyone...

  • 28 Jul 2026

    We're delighted to share that Windsor Court has been named as a Top 100 Care Home in the Lottie Awards 2026. These awards are a significant achievement, based on regulatory...

  • 16 Oct 2024

    Congratulations to April from Windsor Court, we are all proud of your nomination for the Inclusion Award at The National Activity Awards!

Upcoming Events

There are no upcoming events for Windsor Court Care Home.

Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Windsor Court Care Home.

Meet the Team (10)

Lisa Ferneyhough-Moss
Lisa Ferneyhough-MossJob Title:Home ManagerJoined: 2024

Lisa brings a wealth of experience with her as the Home Manager at Windsor Court.

She has worked in Health and Social Care for over 20 years, and has managed services from Community Mental Health, Learning Disabilities, Elderly Domiciliary Care and care homes. Before joining Windsor Court, she spent 8 years supporting the managers of 6 care homes for a local charity in Gloucestershire.

Lisa is passionate about delivering good quality, person-centred care, with a particular interest in dementia care and the safeguarding of vulnerable adults.

Sibongile Malevu
Sibongile MalevuJob Title:Deputy Home ManagerJoined: 2023

Sib qualified as a nurse and midwife in South Africa and immigrated to the UK in 1999 to work with the NHS. She worked in the now-closed Selly Oak Hospital in Birmingham, specialising in geriatric care and stroke rehabilitation.

She joined the team at Windsor Court in 2023 as an RGN and now works as the Deputy Home Manager.

Outside of work, Sib likes watching sports, especially cricket, and enjoys spending time with her 4 children. She also has a beef farm back in South Africa, continuing the family tradition of farming cows.

Sewwandi Punchihewa
Sewwandi PunchihewaJob Title:Clinical LeadJoined: 2022

Sewwandi brings great nursing skills and experience to Windsor Court, having over 10 years of experience working as a clinical nurse.

She has worked in different settings after qualifying, from hospitals, neuro rehabilitation, paediatric nursing and now elderly nursing homes.

Sewwandi prides herself on understanding how to achieve a positive outcome for our residents, which she says is all down to teamwork and treating the people who live with us as part of an extended family.

Outside of work, she is a busy mum of two boys, and loves travelling to new places with her family.

Emma Hunt
Emma HuntJob Title:Dementia AmbassadorJoined: 2024

Emma has worked in care for around 20 years, and brought a wealth of knowledge when she joined Windsor Court in 2024. She has specialised in the care of those living with dementia and has kept up to date with current methods by attending courses, including at Worcester University.

She also has experience as a family member of someone living with dementia, as her Nan lived with Alzheimers and Vascular disease. Emma credits her Nan as the reason she works hard to help others understand the impact on the individual and their loved ones, and to help improve the experience of the residents at Windsor Court to live their best life in a safe and encouraging environment.

Outside of work, Emma is extremely close to her family. She loves travelling and enjoys long walks in the countryside with her partner and her two beautiful dogs.

Claire Bearcroft
Claire BearcroftJob Title:Home AdministratorJoined: 2024

Claire is an experienced office and business manager, having run an office including HR and Payroll in an engineering company before joining us at Windsor Court.

She enjoys the fact that every day is different in the care industry and particularly enjoys meeting and helping the residents and families. She also enjoys working with colleagues, as she says they are one big team where everyone helps each other.

Away from work, Claire enjoys walking her bulldogs and spending time with her daughter when she is home from university.

Alyssa Coventry
Alyssa CoventryJob Title:ReceptionistJoined: 2025

Alyssa is the friendly, welcoming face everyone sees when they walk through our front door.

Always willing to help, she is often seen getting teas and coffees for residents, families and visitors in our Bistro.

Outside of work, Alyssa enjoys lounging with her two beautiful silver tabby cats.

Michelle Ketteringham
Michelle KetteringhamJob Title:Hospitality Services ManagerJoined: 2021

Michelle started working at Windsor Court when it first opened in 2021 as a Domestic Assistant, then progressed to Receptionist and now our fantastic Head of Hospitality.

She is responsible for the hospitality team, ensuring all dietary requests and needs are catered for. Her passion is to make sure every mealtime experience is as relaxing and enjoyable as possible for the people who live with us.

Michelle loves working with the team at Windsor Court, and she says "no two days are the same".

April Walwyn
April WalwynJob Title:Lifestyle LeadJoined: 2021

April brings both passion and experience to her role as Lifestyle Lead in Windsor Court.

After starting her career qualifying as an Art Teacher, she felt her future wasn't in schools, as she really enjoyed building relationships with the older people at her church.

April took her NAPA Level 3 qualifications whilst on maternity leave, and is proud to say she has been nominated 2 years running for a NAPA Award.

Out of work, April enjoys spending time with her family and being Mum to her two children.

Pattsy White
Pattsy WhiteJob Title:Head HousekeeperJoined: 2021

Pat is a familiar face at Windsor Court and can often be heard laughing with residents and families throughout the home.

She leads the housekeeping team and is proud that the people who live with us describe the home as ‘pristine’. Pat is also a qualified care assistant, but prefers the interaction she has with the residents on a one-to-one basis when she is keeping their rooms spick and span.

Outside of work, she loves watching motocross and spending time with her family and animals.

Neil Oliver
Neil OliverJob Title:Head of MaintenanceJoined: 2021
Neil brings knowledge and skills to the home as our Head of Maintenance. He previously worked in maintenance for the hospitality industry, and then transferred into a care setting here at Windsor Court.

He enjoys working with his colleagues, but particularly loves getting to know all the people that live in the home, whilst he does his audits and maintenance in their rooms.

Neil is a true local, having been born and bred in Great Malvern and even watching Windsor Court being built.

Frequently Asked Questions about Windsor Court Care Home

What types of Care is Windsor Court Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Windsor Court Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Windsor Court Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Windsor Court Care Home to the centre of Malvern?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windsor Court Care Home to verify any information. View our terms and conditions. Windsor Court Care Home has an Enhanced Service -more info.