Windsor Court Care Home

Lansdowne Crescent, Malvern WR14 2AW
Review Us
9.7 42 Reviews
  • Windsor Court Care Home, Malvern
Nestled in the Malvern Hills and within the beautiful town of Great Malvern, Windsor Court is a brand new purpose-built luxury care home with 51 comfortable en-suite rooms .

Windsor Court provides unique and personalised assistance to each individual in high-quality accommodation, in an idyllic and tranquil setting.

With spacious bedrooms, larger suites, a choice of lounges and restaurants, central bistro, private dining room, bar, cinema and hair and beauty salon, Windsor Court creates a warm and welcoming home to ensure that everyone can enjoy life to the full.

The home is surrounded by beautifully landscaped gardens and features private patio areas to relax and enjoy the beautiful location.

The luxurious, interior-designed surroundings are tailored to the needs of individuals, ensuring people can benefit from outstanding personalised nursing, residential and dementia care.

People living at Windsor Court can choose to relax and socialise in spacious modern facilities, enjoy delicious freshly cooked meals in one of the elegant restaurants and participate in any of the daily social activities and events on offer. Included in the 24-hour personalised care package is an on-site laundry service, meals and refreshments along with a full and varied programme of activities and events to maintain hobbies and interests, or even try new ones.

The team fully understand the value of choice and are proud to have created an environment that celebrates uniqueness and individuality and to exceed the expectations by offering exceptional care, lifestyle and wellbeing.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1513
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1815
  • Self-Funded Nursing Dementia Care: from £1815

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Windsor Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Lisa Ferneyhough-Moss (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (51)

Visiting

  • Windsor Court is fully open to visitors. A lateral covid-19 test will be required - unique location number for registration of test is 11-11264924028
    Visiting for Show rounds
    Visiting those living with at Windsor Court.

Parking

  • Windsor Court Care Home has ample off-street parking.

Windsor Court Care Home Reviews (42)

9.7

Windsor Court Care Home has a Review Score of 9.7 (9.747) out of 10, based on 25 reviews in the last 2 years.
Over all time Windsor Court Care Home has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Windsor Court Care Home
  • 15
  • 5
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Total of 42, showing 1-20
Review from S F (Respite Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent 4 weeks at Windsor Court Care Home for respite care following an operation. Throughout that time, the staff were very friendly and helpful and made my life as easy as possible. The food was good and the chefs went out of their way to accommodate my needs. All in all, it was a very good experience.
Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your kind words, I am so please that your respite stay after surgery was friendly and helpful and the Chef's accommodated your nutritional needs. The team and I are pleased you enjoyed your stay with us here at Windsor court.

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Review from Barbara W (Sister of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my brother it was my third visit as I live quite a distance. I found everything first class, management staff, everyone I met was very helpful, kind, caring and I feel my brother is getting the best care possible. He seems to have settled in considering the circumstances of his illness.
Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, the team and I are very happy that you found the home and staffing team 1st class and that everyone was helpful, kind, and caring.

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Review from Richard E (Son of Resident) published on 4 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very happy with the care that the Windsor Court team provided over the four years that mum was resident.
They were always considerate of her needs, even as these became more difficult over time due to her failing health.
Team members were always approachable and friendly and took time above
and beyond to support mum. We also appreciated the positive influence that the manager brought to the home since starting, along with other key team members who had a very positive effect on mum's care.
Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for your lovely comments, it has been a pleasure looking after your mum and getting to know you all as a family. All the staff teams will welcome your wonderful comments.

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Review from Bev B (Daughter of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved in March this year.
He is enjoying all the activities that are on offer, he especially enjoyed the boat trip on the sheerness canal and enjoys all the music events.
He loves the food, a cooked breakfast every day.
The staff are all lovely with him exchanging banter which he loves.
Overall
very satisfied.
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Review from Alexander L (Husband of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Windsor Court since it opened nearly 4 years ago. There have been some very difficult times with the covid restrictions, the failure of national governments to honour promised assistance and staff recruitment problems. The recent situation regarding the imposition of national
insurance levies will cause more problems and they will increase costs and fees substantially. This home has been managed in a very pleasant, efficient and professional manor. The ethos and management are excellent and welcoming. I have no hesitation in recommending it to potential clients. Thank you all.
Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, we are so pleased that you are happy with the care we deliver to your wife, and thank you for the continuing support you give the home. The staff team will welcome your wonderful comments.

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Review from N W (Son of Resident) published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the facility spotless. The staff are honestly caring with the residents. While these issues are very important I have found the food consistently excellent. I can honestly say, the food has confirmed my decision to keep mum here. I'm grateful to the chef and staff for their dedication.
Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, we are so pleased that you and your mum have experienced such a great service with are staff teams especially the food and that she has decided to make Windsor court her home after her respite stay.

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Review from S K (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
It's taken a while to write this because I have been waiting awhile for some issues we had while Dad was in there, to be sorted, but they still haven't. He went in there because he went off his feet and there was not enough available care in the community for his needs, local district nurses got him
a place in there, my Dad was supposedly on End of life care, but he was treated just as an elderly gent rather than being a very ill gent. I truly believe the care he received was not adequate, It definitely isn't the place for someone so ill. There seems to be a lack of understanding and empathy, I also think there is a language barrier in some cases, I'm sure that there are not enough staff because buzzers are going for ages. We used to say things to the staff, like Dads in pain or he needs someone to look at him, this might be on a Sunday and the reply would be, okay the Doctor is coming on Wednesday. The overall appearance of the place is lovely but the care was poor.
Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

We are sorry that you remain unhappy with the home. We have been in communication for some time regarding your concerns, we are sorry we were not able to resolve these to your satisfaction. There has now been a change in management and our offer to meet with you is always open should you wish.

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Review from Robert L (Respite Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Firstly, I want to give you a massive thank you for the care and attention both management and staff have showed and given to me during my short stay. I have to say at the beginning I was a little unsure but that quickly changed. The short stay has helped with the recovery from a major operation. Again,
my thanks to everybody.
Reply from Anne Pink, Commercial Business Partner at Windsor Court Care Home

Thank you so much for your kind review. We are delighted you enjoyed your stay and you will always be welcome at Windsor Court.

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Review from F F (Granddaughter of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express how grateful I am for the care Windsor Court provided for my wonderful Grandmother. The staff approached her and the rest of my family with person-centeredness, sensitivity and love. We all felt so welcome when visiting, including my Grandmother's very young Great Grandchildren who
loved visiting Windsor Court and sitting in the bistro area with her. Despite having very complex care needs, she was looked after wonderfully and the staff worked so hard collaboratively with us as a family and outside care services to ensure she got the very best care. The food provided was exceptional and the chef did everything to deliver delicious and bespoke meals for my Grandmother's changing needs. The rooms are kept beautifully clean and the staff always have a friendly smile on their face. Thank you so much!
Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for your heartfelt review, we are so pleased that you have had the best experience when visiting your grandmother. The Windsor Court team are dedicated in providing great person-centred care, and we pride ourselves in going that extra mile. It has been lovely meeting you all and looking after your grandmother.

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Review from Julia E (Wife of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers and the support staff are friendly and professional, and always cheerful. Nothing is too much trouble for them. The bistro on the ground floor is a welcoming space for both visitors and residents. The upstairs lounge is elegant and with a restful atmosphere. I feel my husband is very, very
well looked after.
Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, we are so pleased that you and your husband are enjoying Windsor Court and that your overall experience is such a great one.

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Review from Jane J (Daughter of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Windsor Court worked rapidly and efficiently with the hospice and home team to arrange emergency 2-week respite for my mother. The transition experience was exceptional with every complex need and requirement listened to and activated. My mother is now permanently at WC. Every single member of staff
shows kindness, professionalism, a sense of humour, friendship and support to my mother and all my family. WC is exceptional in every way from management, nursing, care workers, chef, hospitality, activity team, cleaning etc. We are most grateful to WC and its extremely high standards of care.
Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, it's so heart-warming to hear that you and your family have had the best experience from us all at Windsor Court.

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Review from Susan W (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm welcome by all members of staff. Everyone gives time to actively listen to residents and visitors. Staff are very accessible and obliging. Kind, excellent nursing and care. Activities are varied and well-organised. Very sensitive and creative chefs, catering for specific needs - delicious,
nutritious meals. Encouragement given to make the spacious rooms homely, friendly and expert hospitality. The design and surroundings of the building are safe, tasteful and comfortable. The spiritual needs of residents are well met. A very 'whole' and reassuring experience.
Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for a lovely review. We are so pleased you are happy with care, activities and the facilities we provide here at Windsor Court.

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Review from J W (Son-in-law of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very welcoming and caring place, the staff could not have been more kind, and have offered us a great deal of their time. We are so pleased that the resident is here. The range of activities and the enthusiasm with which they are given is incredible.
Reply from Jo Widdowson, Regional Director at Windsor Court Care Home

Thank you so much for a lovely review. We are so pleased you are happy with the facilities we provide.

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Review from Deidre M (Respite Resident) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having spent only two weeks here I have found everything very satisfactory and would certainly return if needed. Regarding food and drink, as I have cancer of the mouth the chef has certainly done their best to accommodate me, for which I was very grateful.
Reply from Jo Widdowson, Regional Director at Windsor Court Care Home

Thank you for your lovely comments. The Chef goes above and beyond to ensure our residents' meal preferences are met. We hope you come to visit us again soon.

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Review from Albert L (Husband of Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had fantastic care from all staff. She could not have asked for better.
Reply from Jo Widdowson, Regional Director at Windsor Court Care Home

Thank you so much for a lovely review. It was a pleasure to look after your wife.

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Review from Nicholas G (Son of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited my mother for the first time since she moved to Windsor Court, I was very impressed with the facilities. Over the four days that I visited, it was a pleasure to meet many members of staff, all of whom were very caring of my mother and took the time to ensure that her needs were met
with a smile. The ladies at reception always greeted us with a smile, the activities were very engaging, and the chef served a delicious luncheon. The business manager was always there to answer questions. It was heartwarming to see my mother being so well cared for. Thank you
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Review from Ann C (Daughter of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Windsor Court in July last year. The rooms are spacious, well furnished and have quite a luxury feel about them. Mum has added pictures and soft furnishings from home which helps to give it a homely feel. The staff are lovely, really friendly and helpful. The activities program is
great, with a wide variety of enjoyable things to do.
The nursing care is very good and the communication from them if there are any issues is prompt and efficient. It is a pleasure to visit and they look after visitors and family members very well.
It is a great relief to know that my mum is being so well looked after.
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Review from A B (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
We have moved our mother from Windsor Court to another care home for the following reasons:
1. Continuous use of agency staff, many of whom are not invested in the residents or are unsure of their role.
2. Low staff levels and reception left unattended on numerous occasions (usually when staff are
smoking).
3. Failure to activate our mum's door alarm despite knowing that residents were entering her room and frightening her. This culminated in a resident entering her room with a cutlery knife. Thankfully I was there to intervene.
Reply from Carys Miller, Digital Marketing Apprentice at Windsor Court Care Home

We're sorry that we couldn't resolve your complaint, we have put in place the actions we said we would take, I wish you and your mother all the best for the future.

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Review from Fiona P (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father arrived at Windsor Court with a complex array of health issues. We had looked at a number of care homes in the area, but meeting the manager and her team (and receptionist) was a 'game changer'. I knew I had found a 'home from home', somewhere he would be cared for and treated with respect
and where we, as a family, would always be welcomed. It has been a marvellous experience for us all from start to finish. His final days and in particular his final hours could not gave been more peaceful. Thank you Windsor Court.
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Review from Luci H (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had absolutely outstanding care. Most important to us was the kindness shown to all the family whilst visiting and the seamless interaction with the excellent GP practice which came to the terminal care my father needed. The respect from every member of staff throughout all my father's care
was exemplary. Thank you from the bottom of our hearts. We were so pleased to have found such a beautiful place staffed by such beautiful people.
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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.747 for Windsor Court Care Home is calculated as follows: ( (252 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 288 Ratings = 4.747
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (3)

Lisa

Lisa Ferneyhough-Moss

Job Title: Registered Home Manager Joined: 2024

Hello, my name is Lisa and I am the Home Manager at Windsor Court.


I have worked in the health and social care industry for over 20 years, and have managed many services from Community mental health and learning disabilities, Elderly domically care, Elderly residential care and Dementia Care. I have spent the last eight years supporting the managers of 6 residential/nursing homes and day care facilities for a local charity in Gloucestershire. I am very passionate about the delivery of good quality personal centre care, dementia care and the safeguarding of vulnerable adults.

Pattsy

Pattsy White

Job Title: Head Housekeeper Joined: 2021

My name is Pattsy White but I like to be called Pat. I am the head housekeeper at Windsor Court Care Home. I'm looking forward to leading the team and keeping a pristine home. I have qualifications in care and team leading. I love motocross, animals and family.

Neil

Neil Oliver

Job Title: Head of Maintenance Joined: 2021

Hello, my name is Neil I have worked in maintenance for the past 6 years the first 3 years in hospitality and for the last 3 years in a care setting.
I enjoy working in care with my colleagues but also getting to know and looking after the people who live in the home.
I was born and have lived in Great Malvern all my life and ever since building work started at Windsor Court I have taken a great interest in its development and I am excited to have been chosen to work there in a job I love to do.

Frequently Asked Questions about Windsor Court Care Home

What types of Care is Windsor Court Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Windsor Court Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Windsor Court Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windsor Court Care Home to the centre of Malvern?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windsor Court Care Home to verify any information. View our terms and conditions. Windsor Court Care Home has an Enhanced Service - more info.