What types of Care is Windsor Court Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Windsor Court Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windsor Court Care Home to the centre of Malvern?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Windsor Court Care Home, Lansdowne Crescent, Malvern, Worcestershire WR14 2AW

Review from C L (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident at Windsor Court since it opened in 2021. I feel very happy with the care my Mum is receiving; all the staff are wonderful, and the environment is so pleasant and supportive. The team have adapted the level of care provided as my mother's needs have evolved. The range of

activities that are offered is wonderful. Windsor Court has always been good, and I think that with the manager, it is really thriving - she and her team have taken it to the next level! Thank you!

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

The team and I can't thank you enough for your kind words of encouragement and praise, we strive as a team to make Windsor court not just a good home with excellent care but one we can all feel so…read more

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Review from S F (Respite Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

I spent 4 weeks at Windsor Court Care Home for respite care following an operation. Throughout that time, the staff were very friendly and helpful and made my life as easy as possible. The food was good and the chefs went out of their way to accommodate my needs. All in all, it was a very good experience.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your kind words, I am so please that your respite stay after surgery was friendly and helpful and the Chef's accommodated your nutritional needs. The team and I are pleased you enjoyed…read more

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Review from Barbara W (Sister of Resident) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

I visited my brother it was my third visit as I live quite a distance. I found everything first class, management staff, everyone I met was very helpful, kind, caring and I feel my brother is getting the best care possible. He seems to have settled in considering the circumstances of his illness.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, the team and I are very happy that you found the home and staffing team 1st class and that everyone was helpful, kind, and caring.

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Review from Richard E (Son of Resident) published on 4 August 2025 Submitted via Website • Report

Overall Experience

We were very happy with the care that the Windsor Court team provided over the four years that mum was resident.
They were always considerate of her needs, even as these became more difficult over time due to her failing health.
Team members were always approachable and friendly and took time above

and beyond to support mum. We also appreciated the positive influence that the manager brought to the home since starting, along with other key team members who had a very positive effect on mum's care.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for your lovely comments, it has been a pleasure looking after your mum and getting to know you all as a family. All the staff teams will welcome your wonderful comments.

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Review from Bev B (Daughter of Resident) published on 30 July 2025 Submitted via Postal Card • Report

Overall Experience

Dad moved in March this year.
He is enjoying all the activities that are on offer, he especially enjoyed the boat trip on the sheerness canal and enjoys all the music events.
He loves the food, a cooked breakfast every day.
The staff are all lovely with him exchanging banter which he loves.
Overall

very satisfied.

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Review from Alexander L (Husband of Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at Windsor Court since it opened nearly 4 years ago. There have been some very difficult times with the covid restrictions, the failure of national governments to honour promised assistance and staff recruitment problems. The recent situation regarding the imposition of national

insurance levies will cause more problems and they will increase costs and fees substantially. This home has been managed in a very pleasant, efficient and professional manor. The ethos and management are excellent and welcoming. I have no hesitation in recommending it to potential clients. Thank you all.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, we are so pleased that you are happy with the care we deliver to your wife, and thank you for the continuing support you give the home. The staff team will welcome…read more

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Review from N W (Son of Resident) published on 2 June 2025 Submitted via Postal Card • Report

Overall Experience

I find the facility spotless. The staff are honestly caring with the residents. While these issues are very important I have found the food consistently excellent. I can honestly say, the food has confirmed my decision to keep mum here. I'm grateful to the chef and staff for their dedication.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, we are so pleased that you and your mum have experienced such a great service with are staff teams especially the food and that she has decided to make Windsor court…read more

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Review from S K (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

It's taken a while to write this because I have been waiting awhile for some issues we had while Dad was in there, to be sorted, but they still haven't. He went in there because he went off his feet and there was not enough available care in the community for his needs, local district nurses got him

a place in there, my Dad was supposedly on End of life care, but he was treated just as an elderly gent rather than being a very ill gent. I truly believe the care he received was not adequate, It definitely isn't the place for someone so ill. There seems to be a lack of understanding and empathy, I also think there is a language barrier in some cases, I'm sure that there are not enough staff because buzzers are going for ages. We used to say things to the staff, like Dads in pain or he needs someone to look at him, this might be on a Sunday and the reply would be, okay the Doctor is coming on Wednesday. The overall appearance of the place is lovely but the care was poor.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

We are sorry that you remain unhappy with the home. We have been in communication for some time regarding your concerns, we are sorry we were not able to resolve these to your satisfaction. There has…read more

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Review from Robert L (Respite Resident) published on 6 March 2025 Submitted via Postal Card • Report

Overall Experience

Firstly, I want to give you a massive thank you for the care and attention both management and staff have showed and given to me during my short stay. I have to say at the beginning I was a little unsure but that quickly changed. The short stay has helped with the recovery from a major operation. Again,

my thanks to everybody.

Reply from Anne Pink, Commercial Business Partner at Windsor Court Care Home

Thank you so much for your kind review. We are delighted you enjoyed your stay and you will always be welcome at Windsor Court.

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Review from F F (Granddaughter of Resident) published on 5 March 2025 Submitted via Website • Report

Overall Experience

I cannot express how grateful I am for the care Windsor Court provided for my wonderful Grandmother. The staff approached her and the rest of my family with person-centeredness, sensitivity and love. We all felt so welcome when visiting, including my Grandmother's very young Great Grandchildren who

loved visiting Windsor Court and sitting in the bistro area with her. Despite having very complex care needs, she was looked after wonderfully and the staff worked so hard collaboratively with us as a family and outside care services to ensure she got the very best care. The food provided was exceptional and the chef did everything to deliver delicious and bespoke meals for my Grandmother's changing needs. The rooms are kept beautifully clean and the staff always have a friendly smile on their face. Thank you so much!

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for your heartfelt review, we are so pleased that you have had the best experience when visiting your grandmother. The Windsor Court team are dedicated in providing great…read more

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Review from Julia E (Wife of Resident) published on 20 January 2025 Submitted via Postal Card • Report

Overall Experience

The carers and the support staff are friendly and professional, and always cheerful. Nothing is too much trouble for them. The bistro on the ground floor is a welcoming space for both visitors and residents. The upstairs lounge is elegant and with a restful atmosphere. I feel my husband is very, very

well looked after.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, we are so pleased that you and your husband are enjoying Windsor Court and that your overall experience is such a great one.

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Review from Jane J (Daughter of Resident) published on 18 November 2024 Submitted via Postal Card • Report

Overall Experience

Windsor Court worked rapidly and efficiently with the hospice and home team to arrange emergency 2-week respite for my mother. The transition experience was exceptional with every complex need and requirement listened to and activated. My mother is now permanently at WC. Every single member of staff

shows kindness, professionalism, a sense of humour, friendship and support to my mother and all my family. WC is exceptional in every way from management, nursing, care workers, chef, hospitality, activity team, cleaning etc. We are most grateful to WC and its extremely high standards of care.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, it's so heart-warming to hear that you and your family have had the best experience from us all at Windsor Court.

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Review from Susan W (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card • Report

Overall Experience

A very warm welcome by all members of staff. Everyone gives time to actively listen to residents and visitors. Staff are very accessible and obliging. Kind, excellent nursing and care. Activities are varied and well-organised. Very sensitive and creative chefs, catering for specific needs - delicious,

nutritious meals. Encouragement given to make the spacious rooms homely, friendly and expert hospitality. The design and surroundings of the building are safe, tasteful and comfortable. The spiritual needs of residents are well met. A very 'whole' and reassuring experience.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for a lovely review. We are so pleased you are happy with care, activities and the facilities we provide here at Windsor Court.

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Review from J W (Son-in-law of Resident) published on 1 November 2024 Submitted via Website • Report

Overall Experience

A very welcoming and caring place, the staff could not have been more kind, and have offered us a great deal of their time. We are so pleased that the resident is here. The range of activities and the enthusiasm with which they are given is incredible.

Reply from Jo Widdowson, Regional Director at Windsor Court Care Home

Thank you so much for a lovely review. We are so pleased you are happy with the facilities we provide.

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Review from Deidre M (Respite Resident) published on 23 October 2024 Submitted via Postal Card • Report

Overall Experience

Having spent only two weeks here I have found everything very satisfactory and would certainly return if needed. Regarding food and drink, as I have cancer of the mouth the chef has certainly done their best to accommodate me, for which I was very grateful.

Reply from Jo Widdowson, Regional Director at Windsor Court Care Home

Thank you for your lovely comments. The Chef goes above and beyond to ensure our residents' meal preferences are met. We hope you come to visit us again soon.

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Review from Albert L (Husband of Resident) published on 17 October 2024 Submitted via Postal Card • Report

Overall Experience

My wife had fantastic care from all staff. She could not have asked for better.

Reply from Jo Widdowson, Regional Director at Windsor Court Care Home

Thank you so much for a lovely review. It was a pleasure to look after your wife.

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Review from Nicholas G (Son of Resident) published on 10 May 2024 Submitted via Website • Report

Overall Experience

I recently visited my mother for the first time since she moved to Windsor Court, I was very impressed with the facilities. Over the four days that I visited, it was a pleasure to meet many members of staff, all of whom were very caring of my mother and took the time to ensure that her needs were met

with a smile. The ladies at reception always greeted us with a smile, the activities were very engaging, and the chef served a delicious luncheon. The business manager was always there to answer questions. It was heartwarming to see my mother being so well cared for. Thank you

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Review from Ann C (Daughter of Resident) published on 1 May 2024 Submitted via Website • Report

Overall Experience

My mum moved into Windsor Court in July last year. The rooms are spacious, well furnished and have quite a luxury feel about them. Mum has added pictures and soft furnishings from home which helps to give it a homely feel. The staff are lovely, really friendly and helpful. The activities program is

great, with a wide variety of enjoyable things to do.
The nursing care is very good and the communication from them if there are any issues is prompt and efficient. It is a pleasure to visit and they look after visitors and family members very well.
It is a great relief to know that my mum is being so well looked after.

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Review from A B (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card • Report

Overall Experience

We have moved our mother from Windsor Court to another care home for the following reasons:
1. Continuous use of agency staff, many of whom are not invested in the residents or are unsure of their role.
2. Low staff levels and reception left unattended on numerous occasions (usually when staff are

smoking).
3. Failure to activate our mum's door alarm despite knowing that residents were entering her room and frightening her. This culminated in a resident entering her room with a cutlery knife. Thankfully I was there to intervene.

Reply from Carys Miller, Digital Marketing Apprentice at Windsor Court Care Home

We're sorry that we couldn't resolve your complaint, we have put in place the actions we said we would take, I wish you and your mother all the best for the future.

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Review from Fiona P (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report

Overall Experience

My father arrived at Windsor Court with a complex array of health issues. We had looked at a number of care homes in the area, but meeting the manager and her team (and receptionist) was a 'game changer'. I knew I had found a 'home from home', somewhere he would be cared for and treated with respect

and where we, as a family, would always be welcomed. It has been a marvellous experience for us all from start to finish. His final days and in particular his final hours could not gave been more peaceful. Thank you Windsor Court.