Windsor Court Care Home

Lansdowne Crescent, Malvern WR14 2AW
Review Us
9.7 46 Reviews
  • Windsor Court Care Home, Malvern
Nestled in the Malvern Hills and within the beautiful town of Great Malvern, Windsor Court is a brand new purpose-built luxury care home with 51 comfortable en-suite rooms .

Windsor Court provides unique and personalised assistance to each individual in high-quality accommodation, in an idyllic and tranquil setting.

With spacious bedrooms, larger suites, a choice of lounges and restaurants, central bistro, private dining room, bar, cinema and hair and beauty salon, Windsor Court creates a warm and welcoming home to ensure that everyone can enjoy life to the full.

The home is surrounded by beautifully landscaped gardens and features private patio areas to relax and enjoy the beautiful location.

The luxurious, interior-designed surroundings are tailored to the needs of individuals, ensuring people can benefit from outstanding personalised nursing, residential and dementia care.

People living at Windsor Court can choose to relax and socialise in spacious modern facilities, enjoy delicious freshly cooked meals in one of the elegant restaurants and participate in any of the daily social activities and events on offer. Included in the 24-hour personalised care package is an on-site laundry service, meals and refreshments along with a full and varied programme of activities and events to maintain hobbies and interests, or even try new ones.

The team fully understand the value of choice and are proud to have created an environment that celebrates uniqueness and individuality and to exceed the expectations by offering exceptional care, lifestyle and wellbeing.
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Care Provided by Windsor Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1854
  • Self-Funded Nursing Dementia Care: from £1954

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Windsor Court Care Home to find out the exact price for your requirements.

Contact Windsor Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Windsor Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lisa Ferneyhough-Moss (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (51)

Visiting

  • Windsor Court is fully open to visitors. A lateral covid-19 test will be required - unique location number for registration of test is 11-11264924028
    Visiting for Show rounds
    Visiting those living with at Windsor Court.

Parking

  • Windsor Court Care Home has ample off-street parking.

Windsor Court Care Home Reviews (46)

9.7

Windsor Court Care Home has a Review Score of 9.7 (9.749) out of 10, based on 24 reviews in the last 2 years.
Over all time Windsor Court Care Home has 46 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Windsor Court Care Home
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Total of 46, showing 21-40
Review from Ann C (Daughter of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Windsor Court in July last year. The rooms are spacious, well furnished and have quite a luxury feel about them. Mum has added pictures and soft furnishings from home which helps to give it a homely feel. The staff are lovely, really friendly and helpful. The activities program is
great, with a wide variety of enjoyable things to do.
The nursing care is very good and the communication from them if there are any issues is prompt and efficient. It is a pleasure to visit and they look after visitors and family members very well.
It is a great relief to know that my mum is being so well looked after.
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Review from A B (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
We have moved our mother from Windsor Court to another care home for the following reasons:
1. Continuous use of agency staff, many of whom are not invested in the residents or are unsure of their role.
2. Low staff levels and reception left unattended on numerous occasions (usually when staff are
smoking).
3. Failure to activate our mum's door alarm despite knowing that residents were entering her room and frightening her. This culminated in a resident entering her room with a cutlery knife. Thankfully I was there to intervene.
Reply from Carys Miller, Digital Marketing Apprentice at Windsor Court Care HomeWe're sorry that we couldn't resolve your complaint, we have put in place the actions we said we would take, I wish you and your mother all the best for the future.
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Review from Fiona P (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father arrived at Windsor Court with a complex array of health issues. We had looked at a number of care homes in the area, but meeting the manager and her team (and receptionist) was a 'game changer'. I knew I had found a 'home from home', somewhere he would be cared for and treated with respect
and where we, as a family, would always be welcomed. It has been a marvellous experience for us all from start to finish. His final days and in particular his final hours could not gave been more peaceful. Thank you Windsor Court.
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Review from Luci H (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had absolutely outstanding care. Most important to us was the kindness shown to all the family whilst visiting and the seamless interaction with the excellent GP practice which came to the terminal care my father needed. The respect from every member of staff throughout all my father's care
was exemplary. Thank you from the bottom of our hearts. We were so pleased to have found such a beautiful place staffed by such beautiful people.
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Review from J K (Daughter-in-law of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Dad has settled in nicely into his long-term care home. His needs are met as an individual with love, care and dignity. He feels secure and safe there and not at risk of falling over or not getting the care he now requires. Thank you Windsor Court. Truly grateful to you all for giving us
peace of mind.
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Review from T W (Son of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A big thank you to everyone at Windsor Court who made the last days for my father peaceful. You also made the experience for the family more bearable. All the staff were fantastic and could not do enough for my father or us as a family. Thank you.
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Review from A L (Son-in-law of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has become a recent resident and he tells me that the care, food and lovely sauce is second to none here. It is a real pleasure to be able to be here and so well-loved.
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Review from S W (Son of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father suffered a server stroke at the end of August. He suffered an infection as a result of the stroke and then contracted COVID-19 while in the hospital. My father also had Parkinson's disease, which further complicated things. The consultants decided that any further intervention was futile,
and he was put on an end-of-life pathway and needed to be discharged to continue care. This was a very distressing and traumatic period for my father and mother, who are in their eighties.
We contacted Windsor Court, and the advice and assistance we received from the manager on obtaining the NHS funding and the choices that my father was entitled to receive was absolutely invaluable; within 24 hours, my father was transferred from the hospital to Windsor Court, where he immediately received the proper level of nursing care he required to finally make him comfortable. The nursing staff were very professional and caring and treated my father with dignity. The ethos at Windsor Court is holistic, and caring for the residents and their families was very evident from all of the staff we encountered at this fantastic home.
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Review from Margaret S (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant atmosphere to walk into. The staff are always helpful and courteous.
The home is always spotlessly clean due to the excellent housekeeping team.
There is a full programme of activities but often some are not suitable for people with impaired vision. Perhaps more could be done to address
this. My mother enjoys the musical entertainment.
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Review from A J (Respite Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A most helpful and cheerful staff. Nothing has been too much trouble for them. Would thoroughly recommend Windsor Court Care Home to anyone.
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Review from S J (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You could not find a more luxurious, safe, welcoming home from home. The staff are truly incredible, the building, the facilities and the way in which each resident is treated and cared for, you honestly couldn't dream or ask for a better place. As a family member, the emotional side that looking for
homes etc brings along with worry and guilt is something no one wants to do every day, but Windsor Court and the team take that away and to be honest I wish we'd made the decision earlier.
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Review from Christopher W (Brother of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care and support that the staff of Windsor Court gave to my sister during the last few weeks that she had with us. Although it was sadly a short stay, I will not forget how well she was looked after, and she particularly loved the daily visit of the owner's dog. Thank
you all so very much.
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Review from Alison D (Respite Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went into Windsor Court Care Home following a hip replacement, realising that I'd need extra help for the first week after the operation, and it was the best decision I could have made. The Windsor Court Management really put themselves out to accommodate me at very short notice, straight after my
discharge from hospital and were in contact with the hospital ward to ascertain my medical needs. It was so streamlined and professionally dealt with, and such a comfort to me knowing I didn't have to worry.
On my arrival, I was greeted with kindness and warmth (flowers and a welcome card) from all staff in general, and I can't sing their praises highly enough. A staff nurse also took me through my physio and walking up and down stairs, to ensure I could cope at home.
I really felt cared for and was delighted with the quality and ambience of the premises. My en-suite room was bright, clean and comfortable and meals were delicious. I thoroughly recommend Windsor Court.
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Review from Ros H (Wife of Resident) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was one of the first residents when Windsor Court opened. His care has been excellent, nothing is ever too much trouble. The rooms are stylishly furnished and the public areas are delightful spaces in which to spend time. All staff really engage with the residents, know them well and make
them feel special. I would recommend Windsor Court without hesitation.
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Review from C D (Daughter of Resident) published on 3 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion shown to our mother from staff and management has been excellent. We looked at a lot of homes and Windsor Court Care Home significantly outshone them. The rooms and facilities are truly a home-from-home. It has made a difficult time a lot easier for the family after our mother's
stroke.
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Review from Stella B (Wife of Resident) published on 22 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has settled in well since he arrived on October 4th 2022. It was an enormous change for him. He really likes the staff, and they look after him and his extreme lack of abilities in a very caring, calm and understanding manner. He smiles when they enter his room. Windsor Court is more than
I could ever dream of in every way. They do everything they can to make his life as good as can be.
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Review from Beverly C (Daughter of Resident) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Windsor Court for 8 months until she passed away.
All of the staff are kind, caring and extremely professional in every way and treated her with the utmost dignity.
The home is beautifully decorated to a very high standard, rooms are lovely, as is the bistro, residents
lounge and dining room.
Thank you to everyone who helped in looking after my mother.
I would highly recommend Windsor Court as an exceptional care home.
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Review from T T (Friend of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly professional team. Caring and ensuring dignity. Would highly recommend it! Very welcoming care environment from the minute we entered Windsor Court Care Home. The front desk reception is excellent. Thank you on behalf of the family.
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Review from Louise R (Granddaughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, clean, warm and friendly. Would recommend Windsor Court.
Reply from Ginny Peachey, Community Liaison Coordinator at Windsor Court Care HomeThank you for taking the trouble to review us, and your kind words.
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Review from Catherine R (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been very friendly and welcoming to the residents and their families. I have visited a few times and felt part of the Windsor Court family.
Reply from Ginny Peachey, Community Liaison Coordinator at Windsor Court Care HomeWe thank you for taking the time to send a review for us. We are so pleased that you have felt welcome and thank you for your comments.
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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.749 for Windsor Court Care Home is calculated as follows: ( (243 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 275 Ratings = 4.749
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (8)

Lisa

Lisa Ferneyhough-Moss

Job Title: Home Manager Joined: 2024

Lisa brings a wealth of experience with her as the Home Manager at Windsor Court.


She has worked in Health and Social Care for over 20 years, and has managed services from Community Mental Health, Learning Disabilities, Elderly Domiciliary Care and care homes. Before joining Windsor Court, she spent 8 years supporting the managers of 6 care homes for a local charity in Gloucestershire.


Lisa is passionate about delivering good quality, person-centred care, with a particular interest in dementia care and the safeguarding of vulnerable adults.

Sewwandi

Sewwandi Punchihewa

Job Title: Clinical Lead Joined: 2022

Sewwandi brings great nursing skills and experience to Windsor Court, having over 10 years of experience working as a clinical nurse.


She has worked in different settings after qualifying, from hospitals, neuro rehabilitation, paediatric nursing and now elderly nursing homes.


Sewwandi prides herself on understanding how to achieve a positive outcome for our residents, which she says is all down to teamwork and treating the people who live with us as part of an extended family.


Outside of work, she is a busy mum of two boys, and loves travelling to new places with her family.

Claire

Claire Bearcroft

Job Title: Home Administrator Joined: 2024

Claire is an experienced office and business manager, having run an office including HR and Payroll in an engineering company before joining us at Windsor Court.


She enjoys the fact that every day is different in the care industry and particularly enjoys meeting and helping the residents and families. She also enjoys working with colleagues, as she says they are one big team where everyone helps each other.


Away from work, Claire enjoys walking her bulldogs and spending time with her daughter when she is home from university.

Alyssa

Alyssa Coventry

Job Title: Receptionist Joined: 2025

Alyssa is the friendly, welcoming face everyone sees when they walk through our front door.


Always willing to help, she is often seen getting teas and coffees for residents, families and visitors in our Bistro.


Outside of work, Alyssa enjoys lounging with her two beautiful silver tabby cats.

Michelle

Michelle Ketteringham

Job Title: Hospitality Services Manager Joined: 2021

Michelle started working at Windsor Court when it first opened in 2021 as a Domestic Assistant, then progressed to Receptionist and now our fantastic Head of Hospitality.


She is responsible for the hospitality team, ensuring all dietary requests and needs are catered for. Her passion is to make sure every mealtime experience is as relaxing and enjoyable as possible for the people who live with us.
Michelle loves working with the team at Windsor Court, and she says "no two days are the same".

April

April Walwyn

Job Title: Lifestyle Lead Joined: 2021

April brings both passion and experience to her role as Lifestyle Lead in Windsor Court.


After starting her career qualifying as an Art Teacher, she felt her future wasn't in schools, as she really enjoyed building relationships with the older people at her church.


April took her NAPA Level 3 qualifications whilst on maternity leave, and is proud to say she has been nominated 2 years running for a NAPA Award.


Out of work, April enjoys spending time with her family and being Mum to her two children.

Pattsy

Pattsy White

Job Title: Head Housekeeper Joined: 2021

Pat is a familiar face at Windsor Court and can often be heard laughing with residents and families throughout the home.


She leads the housekeeping team and is proud that the people who live with us describe the home as ‘pristine’. Pat is also a qualified care assistant, but prefers the interaction she has with the residents on a one-to-one basis when she is keeping their rooms spick and span.


Outside of work, she loves watching motocross and spending time with her family and animals.

Neil

Neil Oliver

Job Title: Head of Maintenance Joined: 2021

Neil brings knowledge and skills to the home as our Head of Maintenance. He previously worked in maintenance for the hospitality industry, and then transferred into a care setting here at Windsor Court.

He enjoys working with his colleagues, but particularly loves getting to know all the people that live in the home, whilst he does his audits and maintenance in their rooms.

Neil is a true local, having been born and bred in Great Malvern and even watching Windsor Court being built.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windsor Court Care Home to verify any information. View our terms and conditions. Windsor Court Care Home has an Enhanced Service - more info.