Windsor Court Care Home

Lansdowne Crescent, Malvern WR14 2AW
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9.7 41 Reviews
  • Windsor Court Care Home, Malvern
Nestled in the Malvern Hills and within the beautiful town of Great Malvern, Windsor Court is a brand new purpose-built luxury care home with 51 comfortable en-suite rooms .

Windsor Court provides unique and personalised assistance to each individual in high-quality accommodation, in an idyllic and tranquil setting.

With spacious bedrooms, larger suites, a choice of lounges and restaurants, central bistro, private dining room, bar, cinema and hair and beauty salon, Windsor Court creates a warm and welcoming home to ensure that everyone can enjoy life to the full.

The home is surrounded by beautifully landscaped gardens and features private patio areas to relax and enjoy the beautiful location.

The luxurious, interior-designed surroundings are tailored to the needs of individuals, ensuring people can benefit from outstanding personalised nursing, residential and dementia care.

People living at Windsor Court can choose to relax and socialise in spacious modern facilities, enjoy delicious freshly cooked meals in one of the elegant restaurants and participate in any of the daily social activities and events on offer. Included in the 24-hour personalised care package is an on-site laundry service, meals and refreshments along with a full and varied programme of activities and events to maintain hobbies and interests, or even try new ones.

The team fully understand the value of choice and are proud to have created an environment that celebrates uniqueness and individuality and to exceed the expectations by offering exceptional care, lifestyle and wellbeing.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1513
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1815
  • Self-Funded Nursing Dementia Care: from £1815

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Windsor Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Lisa Ferneyhough-Moss (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (51)

Visiting

  • Windsor Court is fully open to visitors. A lateral covid-19 test will be required - unique location number for registration of test is 11-11264924028
    Visiting for Show rounds
    Visiting those living with at Windsor Court.

Parking

  • Windsor Court Care Home has ample off-street parking.

Windsor Court Care Home Reviews (41)

Total of 41, showing 41-41
9.7

Windsor Court Care Home has a Review Score of 9.7 (9.744) out of 10, based on 24 reviews in the last 2 years. Over all time Windsor Court Care Home has 41 reviews.

Overall Experience

  • 38
  • 1
  • 0
  • 0
  • 2

Date Published

41
6
14
24
17

Review from B B (Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have truly found the most wonderful residential care home where I hope to spend the rest of my days! The atmosphere is wonderful. The staff go out of their way to make you so welcome and to comply with all our wishes. There is always someone on hand if you need help or advice. I love to put everything
as excellent because that is what it is! I have yet to see anything I dislike or disapprove of.

Reply from Zoe Miller, Home Manager at Windsor Court Care Home

We have just seen the wonderful review that you have sent in for us. Thank you so much, your kind words mean so much to us and we are delighted that you have chosen Windsor Court and thank you for bearing with us until we opened in July.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.744 for Windsor Court Care Home is calculated as follows: ( (242 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 277 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (3)

Meet the Team (3)

Lisa

Lisa Ferneyhough-Moss

Job Title: Registered Home Manager

Joined: 2024

Hello, my name is Lisa and I am the Home Manager at Windsor Court.


I have worked in the health and social care industry for over 20 years, and have managed many services from Community mental health and learning disabilities, Elderly domically care, Elderly residential care and Dementia Care. I have spent the last eight years supporting the managers of 6 residential/nursing homes and day care facilities for a local charity in Gloucestershire. I am very passionate about the delivery of good quality personal centre care, dementia care and the safeguarding of vulnerable adults.

Pattsy

Pattsy White

Job Title: Head Housekeeper

Joined: 2021

My name is Pattsy White but I like to be called Pat. I am the head housekeeper at Windsor Court Care Home. I'm looking forward to leading the team and keeping a pristine home. I have qualifications in care and team leading. I love motocross, animals and family.

Neil

Neil Oliver

Job Title: Head of Maintenance

Joined: 2021

Hello, my name is Neil I have worked in maintenance for the past 6 years the first 3 years in hospitality and for the last 3 years in a care setting.
I enjoy working in care with my colleagues but also getting to know and looking after the people who live in the home.
I was born and have lived in Great Malvern all my life and ever since building work started at Windsor Court I have taken a great interest in its development and I am excited to have been chosen to work there in a job I love to do.

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