
Thank you all at Windsor Court Malvern for really being the family to mum in our absence.Charles W(Son of Resident/Service User)

He loves the food, a cooked breakfast every day. The staff are all lovely with himBev B(Daughter of Resident/Service User)

The design and surroundings of the building are safe, tasteful and comfortable.Susan W(Daughter of Resident/Service User)

Thank you all at Windsor Court Malvern for really being the family to mum in our absence.Charles W(Son of Resident/Service User)

He loves the food, a cooked breakfast every day. The staff are all lovely with himBev B(Daughter of Resident/Service User)

The design and surroundings of the building are safe, tasteful and comfortable.Susan W(Daughter of Resident/Service User)

Nestled in the Malvern Hills and within the beautiful town of Great Malvern, Windsor Court is a brand new purpose-built luxury care home with 51 comfortable en-suite rooms .
Windsor Court provides unique and personalised assistance to each individual in high-quality accommodation, in an idyllic and tranquil setting.
With spacious bedrooms, larger suites, a choice of lounges and restaurants, central bistro, private dining room, bar, cinema and hair and beauty salon,...
Care Provided by Windsor Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Windsor Court Care Home for full pricing details and T&Cs.
Contact Windsor Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Lisa Ferneyhough-Moss(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (51)
Visiting
- Windsor Court is fully open to visitors. A lateral covid-19 test will be required - unique location number for registration of test is 11-11264924028 Visiting for Show rounds Visiting those living with at Windsor Court.
Parking
- Windsor Court Care Home has ample off-street parking.
Windsor Court Care Home Reviews (50)
Windsor Court Care Home has a Review Score of 9.8 (9.782) out of 10, based on 23 reviews in the last 2 years.
Over all time Windsor Court Care Home has 50 reviews.
All of the staff are kind, caring and extremely professional in every way and treated her with the utmost dignity.
The home is beautifully decorated to a very high standard, rooms are lovely, as is the bistro, residents lounge and dining room.
Thank you to everyone who helped in looking after my mother.
I would highly recommend Windsor Court as an exceptional care home.
Highly professional team. Caring and ensuring dignity. Would highly recommend it! Very welcoming care environment from the minute we entered Windsor Court Care Home. The front desk reception is excellent. Thank you on behalf of the family.
Lovely, clean, warm and friendly. Would recommend Windsor Court.
Thank you for taking the trouble to review us, and your kind words.
Everyone has been very friendly and welcoming to the residents and their families. I have visited a few times and felt part of the Windsor Court family.
We thank you for taking the time to send a review for us. We are so pleased that you have felt welcome and thank you for your comments.
My mother had struggled with being in a care home but has settled well, she has made new friends and has even enjoyed some trips out in the minibus.
I have found the staff from management to cleaners to be helpful, cheerful and professional. I have recommended Windsor Court to many.
Thank you so much for leaving a review for us, we will always do everything in our power to be helpful, cheerful and professional. We were sorry that your father was not with us for longer, he was a lovely man and it is a delight to have your mum with us, her sense of humour is amazing and often cheers us up.
The staff are all professional and caring and also friendly and welcoming. They have Mum's best interests at heart and that is very reassuring.
Thank you so much for sending in this review for us and also for your very kind words. It is our privilege to care for your mum at Windsor Court.
Having been in 3 previous homes, the day my aunt moved into this home her face lit up. Yes, it is a stunning home but the team with their compassion, professionalism and heartfelt care is what makes it the special place it is. My experience has been that management and staff are always available when needed, absolutely nothing is too much trouble. Sadly my aunt has recently passed away, but I cannot praise this exceptional team enough for their commitment and passion to care in all areas. To me too they became such a support and comfort. They are a family, a family I will never forget. Thank you all.
Thank you for your very kind words, it has been our pleasure to care for your aunt and we have enjoyed getting to know you as well. Thank you for choosing Windsor Court and we are delighted that both you and your aunt feel that everything went so well during her time with us. You are most welcome to visit at any time and we look forward to seeing you again soon.
Very pleased with all the care my husband is receiving, but nursing and general care. A very pleasant atmosphere generated by well-motivated staff.
Thank you for taking the trouble to write a review for us and also for your very kind words.
I desperately needed a break from caring for my husband who has Lewy Bodies Dementia. I can't tell you how delighted I was to find Windsor Court in Malvern! My husband has just returned from two weeks respite care and is full of praise for all the staff. I'm amazed to see the timetable of activities for the week - it's brilliant! I'm so happy that every day my husband's comments were glowing - he was truly happy there. Now daycare comes next with all the stimulation and company that he enjoyed so much.
The team and I were delighted to read your review- thank you so much for taking the time to submit this. We loved looking after your husband and missed him when he went home, but look forward to seeing him weekly for daycare.
I have truly found the most wonderful residential care home where I hope to spend the rest of my days! The atmosphere is wonderful. The staff go out of their way to make you so welcome and to comply with all our wishes. There is always someone on hand if you need help or advice. I love to put everything as excellent because that is what it is! I have yet to see anything I dislike or disapprove of.
We have just seen the wonderful review that you have sent in for us. Thank you so much, your kind words mean so much to us and we are delighted that you have chosen Windsor Court and thank you for bearing with us until we opened in July.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 28 Jul 2026
We recently celebrated a very special 5-year milestone at Windsor Court. We would like to say a heartfelt thank you to our incredible colleagues, wonderful residents, supportive relatives and everyone...
- 28 Jul 2026
We're delighted to share that Windsor Court has been named as a Top 100 Care Home in the Lottie Awards 2026. These awards are a significant achievement, based on regulatory...
- 16 Oct 2024
Congratulations to April from Windsor Court, we are all proud of your nomination for the Inclusion Award at The National Activity Awards!
There are no upcoming events for Windsor Court Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Windsor Court Care Home.
Meet the Team (10)

Lisa brings a wealth of experience with her as the Home Manager at Windsor Court.
She has worked in Health and Social Care for over 20 years, and has managed services from Community Mental Health, Learning Disabilities, Elderly Domiciliary Care and care homes. Before joining Windsor Court, she spent 8 years supporting the managers of 6 care homes for a local charity in Gloucestershire.
Lisa is passionate about delivering good quality, person-centred care, with a particular interest in dementia care and the safeguarding of vulnerable adults.

Sib qualified as a nurse and midwife in South Africa and immigrated to the UK in 1999 to work with the NHS. She worked in the now-closed Selly Oak Hospital in Birmingham, specialising in geriatric care and stroke rehabilitation.
She joined the team at Windsor Court in 2023 as an RGN and now works as the Deputy Home Manager.
Outside of work, Sib likes watching sports, especially cricket, and enjoys spending time with her 4 children. She also has a beef farm back in South Africa, continuing the family tradition of farming cows.

Sewwandi brings great nursing skills and experience to Windsor Court, having over 10 years of experience working as a clinical nurse.
She has worked in different settings after qualifying, from hospitals, neuro rehabilitation, paediatric nursing and now elderly nursing homes.
Sewwandi prides herself on understanding how to achieve a positive outcome for our residents, which she says is all down to teamwork and treating the people who live with us as part of an extended family.
Outside of work, she is a busy mum of two boys, and loves travelling to new places with her family.

Emma has worked in care for around 20 years, and brought a wealth of knowledge when she joined Windsor Court in 2024. She has specialised in the care of those living with dementia and has kept up to date with current methods by attending courses, including at Worcester University.
She also has experience as a family member of someone living with dementia, as her Nan lived with Alzheimers and Vascular disease. Emma credits her Nan as the reason she works hard to help others understand the impact on the individual and their loved ones, and to help improve the experience of the residents at Windsor Court to live their best life in a safe and encouraging environment.
Outside of work, Emma is extremely close to her family. She loves travelling and enjoys long walks in the countryside with her partner and her two beautiful dogs.

Claire is an experienced office and business manager, having run an office including HR and Payroll in an engineering company before joining us at Windsor Court.
She enjoys the fact that every day is different in the care industry and particularly enjoys meeting and helping the residents and families. She also enjoys working with colleagues, as she says they are one big team where everyone helps each other.
Away from work, Claire enjoys walking her bulldogs and spending time with her daughter when she is home from university.

Alyssa is the friendly, welcoming face everyone sees when they walk through our front door.
Always willing to help, she is often seen getting teas and coffees for residents, families and visitors in our Bistro.
Outside of work, Alyssa enjoys lounging with her two beautiful silver tabby cats.

Michelle started working at Windsor Court when it first opened in 2021 as a Domestic Assistant, then progressed to Receptionist and now our fantastic Head of Hospitality.
She is responsible for the hospitality team, ensuring all dietary requests and needs are catered for. Her passion is to make sure every mealtime experience is as relaxing and enjoyable as possible for the people who live with us.Michelle loves working with the team at Windsor Court, and she says "no two days are the same".

April brings both passion and experience to her role as Lifestyle Lead in Windsor Court.
After starting her career qualifying as an Art Teacher, she felt her future wasn't in schools, as she really enjoyed building relationships with the older people at her church.
April took her NAPA Level 3 qualifications whilst on maternity leave, and is proud to say she has been nominated 2 years running for a NAPA Award.
Out of work, April enjoys spending time with her family and being Mum to her two children.

Pat is a familiar face at Windsor Court and can often be heard laughing with residents and families throughout the home.
She leads the housekeeping team and is proud that the people who live with us describe the home as ‘pristine’. Pat is also a qualified care assistant, but prefers the interaction she has with the residents on a one-to-one basis when she is keeping their rooms spick and span.
Outside of work, she loves watching motocross and spending time with her family and animals.

He enjoys working with his colleagues, but particularly loves getting to know all the people that live in the home, whilst he does his audits and maintenance in their rooms.
Neil is a true local, having been born and bred in Great Malvern and even watching Windsor Court being built.
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