
Thank you all at Windsor Court Malvern for really being the family to mum in our absence.Charles W(Son of Resident/Service User)

He loves the food, a cooked breakfast every day. The staff are all lovely with himBev B(Daughter of Resident/Service User)

The design and surroundings of the building are safe, tasteful and comfortable.Susan W(Daughter of Resident/Service User)

Thank you all at Windsor Court Malvern for really being the family to mum in our absence.Charles W(Son of Resident/Service User)

He loves the food, a cooked breakfast every day. The staff are all lovely with himBev B(Daughter of Resident/Service User)

The design and surroundings of the building are safe, tasteful and comfortable.Susan W(Daughter of Resident/Service User)

Nestled in the Malvern Hills and within the beautiful town of Great Malvern, Windsor Court is a brand new purpose-built luxury care home with 51 comfortable en-suite rooms .
Windsor Court provides unique and personalised assistance to each individual in high-quality accommodation, in an idyllic and tranquil setting.
With spacious bedrooms, larger suites, a choice of lounges and restaurants, central bistro, private dining room, bar, cinema and hair and beauty salon,...
Care Provided by Windsor Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Windsor Court Care Home for full pricing details and T&Cs.
Contact Windsor Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Lisa Ferneyhough-Moss(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (51)
Visiting
- Windsor Court is fully open to visitors. A lateral covid-19 test will be required - unique location number for registration of test is 11-11264924028 Visiting for Show rounds Visiting those living with at Windsor Court.
Parking
- Windsor Court Care Home has ample off-street parking.
Windsor Court Care Home Reviews (50)
Windsor Court Care Home has a Review Score of 9.8 (9.782) out of 10, based on 23 reviews in the last 2 years.
Over all time Windsor Court Care Home has 50 reviews.
My aunt has been a resident at Windsor Court since 2021 and I can't express enough what a kind and caring place this is. I am my aunt's only relative and live overseas, so wanted the care home she was in to be a nurturing place. The staff communicate any changes in her care plan and organize and support a weekly video call meeting so I can see my aunt and talk to her. When I visit, which is infrequently, the staff call me by name and are friendly and welcoming. They have a wonderful rapport with my aunt, often coaxing a smile from her. For me, this is the best place my aunt could be. I have peace of mind knowing that she is well cared for and would recommend Windsor Court to anyone seeking a place for their loved one.
Thank you for your wonderful review of Windsor Court. It is always our aim to make sure relatives leave the home knowing that their loved ones are well cared for and happy. We are so pleased you find the team nurturing, kind and caring towards your Aunt and that the senior team communicate all...
I was well looked after and treated very well, which helped my recovery.
Thank you so much for your positive review of Windsor Court, and we are pleased that your overall experience was excellent, the staff teams will be thrilled with your 5-star rating.
The care provided at Windsor Court for my father was first class, immensely professional and compassionate. Staff were always available to answer questions and to provide reassurance. I am deeply grateful for the support they provided for our family and readily recommend this care-home.
Thank you for your lovely review. We are so pleased that you and mum have been truly supported in the final months of Dad's life. The teams at Windsor Court will be so grateful for your kind comments; they all work so hard and strive to give the best care and support.
Final week very sad and more or less unconscious but still well-cared-for.
Treatment of family sympathetic and kind.
Thank you so much for your wonderful review. The team will love to hear your lovely words, and that you found them to be friendly, engaging and cared so well for your loved one. I will make sure to pass your kind words on to them.
My friend was a resident here for 2 years. He was looked after very well, and treated with dignity. The end of life are provided by the staff was excellent.
Thank you for your review, it is so reassuring to know that friends as well as family see how the staff teams work tirelessly to provide great care, dignity, and respect especially at the end of one's life.
As I live abroad knowing that my mother is not only happy but thrilled with her care and well being is paramount. She has always said how happy and content she is, which is heart soaring and puts complete peace of mind in all our family. Thank you all at Windsor Court Malvern for really being the family to mum in our absence. We could not be happier.
Thank you so much for your lovely review. We are so pleased that you and your family have complete peace of mind with how happy your mum is at Windsor Court. We pride ourselves in being family to the people that live with us, especially when the family cannot be there.
Here for a short stay for respite care, I have been a couple of times before. Most comfortable surroundings. "Home from Home" Staff are really caring and friendly. Nothing is too much for them to do. Works very well for a break.
I am so pleased that it works so well for you and your family.
My mother has been a resident at Windsor Court since it opened in 2021. I feel very happy with the care my Mum is receiving; all the staff are wonderful, and the environment is so pleasant and supportive. The team have adapted the level of care provided as my mother's needs have evolved. The range of activities that are offered is wonderful. Windsor Court has always been good, and I think that with the manager, it is really thriving - she and her team have taken it to the next level! Thank you!
The team and I can't thank you enough for your kind words of encouragement and praise, we strive as a team to make Windsor court not just a good home with excellent care but one we can all feel so proud of.
I spent 4 weeks at Windsor Court Care Home for respite care following an operation. Throughout that time, the staff were very friendly and helpful and made my life as easy as possible. The food was good and the chefs went out of their way to accommodate my needs. All in all, it was a very good experience.
Thank you for your kind words, I am so please that your respite stay after surgery was friendly and helpful and the Chef's accommodated your nutritional needs. The team and I are pleased you enjoyed your stay with us here at Windsor court.
I visited my brother it was my third visit as I live quite a distance. I found everything first class, management staff, everyone I met was very helpful, kind, caring and I feel my brother is getting the best care possible. He seems to have settled in considering the circumstances of his illness.
Thank you for your lovely review, the team and I are very happy that you found the home and staffing team 1st class and that everyone was helpful, kind, and caring.
They were always considerate of her needs, even as these became more difficult over time due to her failing health.
Team members were always approachable and friendly and took time above and beyond to support mum. We also appreciated the positive influence that the manager brought to the home since starting, along with other key team members who had a very positive effect on mum's care.
Thank you so much for your lovely comments, it has been a pleasure looking after your mum and getting to know you all as a family. All the staff teams will welcome your wonderful comments.
He is enjoying all the activities that are on offer, he especially enjoyed the boat trip on the sheerness canal and enjoys all the music events.
He loves the food, a cooked breakfast every day.
The staff are all lovely with him exchanging banter which he loves.
Overall very satisfied.
My wife has been a resident at Windsor Court since it opened nearly 4 years ago. There have been some very difficult times with the covid restrictions, the failure of national governments to honour promised assistance and staff recruitment problems. The recent situation regarding the imposition of national insurance levies will cause more problems and they will increase costs and fees substantially. This home has been managed in a very pleasant, efficient and professional manor. The ethos and management are excellent and welcoming. I have no hesitation in recommending it to potential clients. Thank you all.
Thank you for your lovely review, we are so pleased that you are happy with the care we deliver to your wife, and thank you for the continuing support you give the home. The staff team will welcome your wonderful comments.
I find the facility spotless. The staff are honestly caring with the residents. While these issues are very important I have found the food consistently excellent. I can honestly say, the food has confirmed my decision to keep mum here. I'm grateful to the chef and staff for their dedication.
Thank you for your lovely review, we are so pleased that you and your mum have experienced such a great service with are staff teams especially the food and that she has decided to make Windsor court her home after her respite stay.
It's taken a while to write this because I have been waiting awhile for some issues we had while Dad was in there, to be sorted, but they still haven't. He went in there because he went off his feet and there was not enough available care in the community for his needs, local district nurses got him a place in there, my Dad was supposedly on End of life care, but he was treated just as an elderly gent rather than being a very ill gent. I truly believe the care he received was not adequate, It definitely isn't the place for someone so ill. There seems to be a lack of understanding and empathy, I also think there is a language barrier in some cases, I'm sure that there are not enough staff because buzzers are going for ages. We used to say things to the staff, like Dads in pain or he needs someone to look at him, this might be on a Sunday and the reply would be, okay the Doctor is coming on Wednesday. The overall appearance of the place is lovely but the care was poor.
We are sorry that you remain unhappy with the home. We have been in communication for some time regarding your concerns, we are sorry we were not able to resolve these to your satisfaction. There has now been a change in management and our offer to meet with you is always open should you wish.
Firstly, I want to give you a massive thank you for the care and attention both management and staff have showed and given to me during my short stay. I have to say at the beginning I was a little unsure but that quickly changed. The short stay has helped with the recovery from a major operation. Again, my thanks to everybody.
Thank you so much for your kind review. We are delighted you enjoyed your stay and you will always be welcome at Windsor Court.
I cannot express how grateful I am for the care Windsor Court provided for my wonderful Grandmother. The staff approached her and the rest of my family with person-centeredness, sensitivity and love. We all felt so welcome when visiting, including my Grandmother's very young Great Grandchildren who loved visiting Windsor Court and sitting in the bistro area with her. Despite having very complex care needs, she was looked after wonderfully and the staff worked so hard collaboratively with us as a family and outside care services to ensure she got the very best care. The food provided was exceptional and the chef did everything to deliver delicious and bespoke meals for my Grandmother's changing needs. The rooms are kept beautifully clean and the staff always have a friendly smile on their face. Thank you so much!
Thank you so much for your heartfelt review, we are so pleased that you have had the best experience when visiting your grandmother. The Windsor Court team are dedicated in providing great person-centred care, and we pride ourselves in going that extra mile. It has been lovely meeting you all and looking after your grandmother.
The carers and the support staff are friendly and professional, and always cheerful. Nothing is too much trouble for them. The bistro on the ground floor is a welcoming space for both visitors and residents. The upstairs lounge is elegant and with a restful atmosphere. I feel my husband is very, very well looked after.
Thank you for your lovely review, we are so pleased that you and your husband are enjoying Windsor Court and that your overall experience is such a great one.
Windsor Court worked rapidly and efficiently with the hospice and home team to arrange emergency 2-week respite for my mother. The transition experience was exceptional with every complex need and requirement listened to and activated. My mother is now permanently at WC. Every single member of staff shows kindness, professionalism, a sense of humour, friendship and support to my mother and all my family. WC is exceptional in every way from management, nursing, care workers, chef, hospitality, activity team, cleaning etc. We are most grateful to WC and its extremely high standards of care.
Thank you for your lovely review, it's so heart-warming to hear that you and your family have had the best experience from us all at Windsor Court.
A very warm welcome by all members of staff. Everyone gives time to actively listen to residents and visitors. Staff are very accessible and obliging. Kind, excellent nursing and care. Activities are varied and well-organised. Very sensitive and creative chefs, catering for specific needs - delicious, nutritious meals. Encouragement given to make the spacious rooms homely, friendly and expert hospitality. The design and surroundings of the building are safe, tasteful and comfortable. The spiritual needs of residents are well met. A very 'whole' and reassuring experience.
Thank you so much for a lovely review. We are so pleased you are happy with care, activities and the facilities we provide here at Windsor Court.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 28 Jul 2026
We recently celebrated a very special 5-year milestone at Windsor Court. We would like to say a heartfelt thank you to our incredible colleagues, wonderful residents, supportive relatives and everyone...
- 28 Jul 2026
We're delighted to share that Windsor Court has been named as a Top 100 Care Home in the Lottie Awards 2026. These awards are a significant achievement, based on regulatory...
- 16 Oct 2024
Congratulations to April from Windsor Court, we are all proud of your nomination for the Inclusion Award at The National Activity Awards!
There are no upcoming events for Windsor Court Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Windsor Court Care Home.
Meet the Team (10)

Lisa brings a wealth of experience with her as the Home Manager at Windsor Court.
She has worked in Health and Social Care for over 20 years, and has managed services from Community Mental Health, Learning Disabilities, Elderly Domiciliary Care and care homes. Before joining Windsor Court, she spent 8 years supporting the managers of 6 care homes for a local charity in Gloucestershire.
Lisa is passionate about delivering good quality, person-centred care, with a particular interest in dementia care and the safeguarding of vulnerable adults.

Sib qualified as a nurse and midwife in South Africa and immigrated to the UK in 1999 to work with the NHS. She worked in the now-closed Selly Oak Hospital in Birmingham, specialising in geriatric care and stroke rehabilitation.
She joined the team at Windsor Court in 2023 as an RGN and now works as the Deputy Home Manager.
Outside of work, Sib likes watching sports, especially cricket, and enjoys spending time with her 4 children. She also has a beef farm back in South Africa, continuing the family tradition of farming cows.

Sewwandi brings great nursing skills and experience to Windsor Court, having over 10 years of experience working as a clinical nurse.
She has worked in different settings after qualifying, from hospitals, neuro rehabilitation, paediatric nursing and now elderly nursing homes.
Sewwandi prides herself on understanding how to achieve a positive outcome for our residents, which she says is all down to teamwork and treating the people who live with us as part of an extended family.
Outside of work, she is a busy mum of two boys, and loves travelling to new places with her family.

Emma has worked in care for around 20 years, and brought a wealth of knowledge when she joined Windsor Court in 2024. She has specialised in the care of those living with dementia and has kept up to date with current methods by attending courses, including at Worcester University.
She also has experience as a family member of someone living with dementia, as her Nan lived with Alzheimers and Vascular disease. Emma credits her Nan as the reason she works hard to help others understand the impact on the individual and their loved ones, and to help improve the experience of the residents at Windsor Court to live their best life in a safe and encouraging environment.
Outside of work, Emma is extremely close to her family. She loves travelling and enjoys long walks in the countryside with her partner and her two beautiful dogs.

Claire is an experienced office and business manager, having run an office including HR and Payroll in an engineering company before joining us at Windsor Court.
She enjoys the fact that every day is different in the care industry and particularly enjoys meeting and helping the residents and families. She also enjoys working with colleagues, as she says they are one big team where everyone helps each other.
Away from work, Claire enjoys walking her bulldogs and spending time with her daughter when she is home from university.

Alyssa is the friendly, welcoming face everyone sees when they walk through our front door.
Always willing to help, she is often seen getting teas and coffees for residents, families and visitors in our Bistro.
Outside of work, Alyssa enjoys lounging with her two beautiful silver tabby cats.

Michelle started working at Windsor Court when it first opened in 2021 as a Domestic Assistant, then progressed to Receptionist and now our fantastic Head of Hospitality.
She is responsible for the hospitality team, ensuring all dietary requests and needs are catered for. Her passion is to make sure every mealtime experience is as relaxing and enjoyable as possible for the people who live with us.Michelle loves working with the team at Windsor Court, and she says "no two days are the same".

April brings both passion and experience to her role as Lifestyle Lead in Windsor Court.
After starting her career qualifying as an Art Teacher, she felt her future wasn't in schools, as she really enjoyed building relationships with the older people at her church.
April took her NAPA Level 3 qualifications whilst on maternity leave, and is proud to say she has been nominated 2 years running for a NAPA Award.
Out of work, April enjoys spending time with her family and being Mum to her two children.

Pat is a familiar face at Windsor Court and can often be heard laughing with residents and families throughout the home.
She leads the housekeeping team and is proud that the people who live with us describe the home as ‘pristine’. Pat is also a qualified care assistant, but prefers the interaction she has with the residents on a one-to-one basis when she is keeping their rooms spick and span.
Outside of work, she loves watching motocross and spending time with her family and animals.

He enjoys working with his colleagues, but particularly loves getting to know all the people that live in the home, whilst he does his audits and maintenance in their rooms.
Neil is a true local, having been born and bred in Great Malvern and even watching Windsor Court being built.
Frequently Asked Questions about Windsor Court Care Home
What types of Care is Windsor Court Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Windsor Court Care Home have?
There are 51 Single Rooms.
What are the Facilities & Services at Windsor Court Care Home?
Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Windsor Court Care Home to the centre of Malvern?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windsor Court Care Home to verify any information. View our terms and conditions. Windsor Court Care Home has an Enhanced Service -more info.