Woodlands Care Home

It is distressing to see my loved one with dementia. I take great comfort though from knowing she is being cared for by the staff at Woodlands Westhoughton. The love and devotion that they give is exemplary. The management team are always on hand to support and advise me. I am a regular visitor at different times during the week and the care given is consistently excellent.

Staff are always helpful and cheerful at every level. The home is very comfortable and colourful. As a family we have had experience of a care home that was barely either, so we are very pleased and appreciative of Woodlands and the care our Father receives. My only concern is with the staffing ratio in each unit as residents decline, and whether staff numbers will be increased, as it as a dementia unit and residents inevitably are increasingly demanding.

My husband was in dementia care for 18 months here before he passed away on 12th of this month. It is a modern, bright and cheerful place and the staff are so presentable and friendly towards residents and their families. It is clean, warm and the food is good.

The gardens are well maintained and offer families little areas to sit privately. Staff always ensure he takes his medication and monitor his food intake - always enthusiastically.

I am confident my mum is receiving the best possible care. The fact that the facility is owned and managed by the same people, I think contributes greatly to the quality of care, love and professionalism offered.

My mother has been in the care home for just a few months, having been moved from a very nice care home in Bolton because of dementia. The difference in just a few months has been wonderful. She is now settled and happy and responding to us, the family, again.

This is entirely due to the care and attention of Woodlands staff. They are so attentive and caring. We particularly like the way the carers treat the residents as a family, making the atmosphere of the home such a happy place.

Our whole family has been given peace of mind and we are so happy to see mum brought back to herself with dignity and patience and finding some happiness at last.

My relative has fallen several times and broken bones when falling whilst in this care home for past 14 months. Not enough staff to deal with this and she has now been served notice to leave which is a big shock to us we have been instructed to find somewhere else for her which is impossible there are no places suitable. We have been told she needs 24 hour one to one care. Such a thing does not exist. We thought she was in the right place as Woodlands is advertised as a specialist dementia care home dealing with dementia and mental health. They cannot deal with someone falling and apparently are unable to stop her falling. They say she needs EMI nursing. I visited a home that does EMI nursing, they only have the same number of staff as Woodlands but they have a nurse there 24 hours a day (one nurse ). That nurse would not be able to sit with my relative 24 hours a day and not care for anyone else. Who would believe an 82-year-old with dementia could be evicted from a care home.

As a family, we really struggled to find a home that we thought was acceptable for my Mother-in-law and we looked around lots. The Woodlands stood out for the quality and thoughtfulness of the surroundings. Staff numbers and quality of care was exemplary. Each person was an individual and there really was a homely feel. My Mother-in-law was terminally ill in addition to dementia and ultimately died in the home. The care and support at that time was faultless.

This is the second care home and is much better than the first. Both are extremely new buildings but Woodlands have much more staff. The management at Woodlands is much more approachable...we can discuss medical issues easily. They provide extra equipment when needed. If all care homes were like Woodlands there would be a lot more happy people.

My mum could not be better looked after. The care she receives is second to none. The staff are lovely, they treat my mum with great respect and nothing is ever too much trouble.