Woodlands Care Home

4 Wigan Road, Westhoughton, Bolton BL5 3RJ
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9.7 66 Reviews
  • Woodlands Care Home, Bolton
Its care staff have completed a range of training from induction and mandatory training to more specialist individual and/or small group coaching.

The care home has looked closely at what it takes to live a good life with dementia and staff are determined to share their expertise with everyone who comes to live at the home.

Residents can bring their own furniture for their room and will consider any request for a pet to live within the home. Residents are encouraged to receive visitors at any time. If it’s during mealtimes then the staff can make arrangements for you to have a meal with your visitor in your room.

Together the home cooked food and the busy activity programme ensures that residents enjoy the best of days. Special events and meals are planned for residents and families throughout the year, with friends and family welcome to book a table in the dining room for either breakfast, lunch or dinner.

The lovely rooms are a variety of sizes, some with en-suites. It would encourage anyone moving to Woodlands Care Home to bring in items to personalise your room, bringing in a touch of homes. Some of the rooms have garden views, others have sea views but whichever room you choose I’m sure you will be very happy with.

There’s plenty going on in this home and staff actively encourage residents to continue with lifelong hobbies and interests, whatever they might be. Or alternatively, residents might enjoy trying a new interesting activity.

Whichever or both, the care team as well as the activity team are happy to promote, encourage and attend any activity to ensure that residents have fun and fulfilment in their lives. The aim is to promote stimulation for mind and body as well as general wellbeing.

Any new ideas for recreational activities are welcome! A regular newsletter produced for both residents and their family's keep’s everyone in touch with what is going on at Woodlands Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1282
  • RESPITE Self-Funded Residential Care: from £1282
  • RESPITE Self-Funded Residential Dementia Care: from £1282

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available.


Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

These prices are only a guideline, please contact Woodlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Victoria Hutchinson (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • All admissions will have a pre-admission assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)

Visiting

  • Contact with relatives and friends is fundamental to their resident’s health and well-being and visits are encouraged.


    There are no restrictions or booking requirements to visit Woodlands Care Home; however different rules apply should there be a Covid-19 outbreak, and they ask to not visit during ‘protected mealtimes’ unless is a part of the essential caregiver role.

Parking

  • Woodlands Care Home has a private car park with ample parking, including disabled parking bays, for people visiting the Home. There is no charge to use the cark park.

Woodlands Care Home Reviews (66)

Total of 66, showing 61-66
9.7

Woodlands Care Home has a Review Score of 9.7 (9.738) out of 10, based on 36 reviews in the last 2 years. Over all time Woodlands Care Home has 66 reviews.

Overall Experience

  • 55
  • 9
  • 1
  • 1
  • 0

Date Published

66
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18
36
30

Review from Michael S (Son of Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are universally kind and create a homely environment. They are very conscious of and knowledgeable about their residents.
I am confident my mum is receiving the best possible care. The fact that the facility is owned and managed by the same people, I think contributes greatly to the quality
of care, love and professionalism offered.

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Review from Christine M (Daughter of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for just a few months, having been moved from a very nice care home in Bolton because of dementia. The difference in just a few months has been wonderful. She is now settled and happy and responding to us, the family, again.


This is entirely due to the care and

attention of Woodlands staff. They are so attentive and caring. We particularly like the way the carers treat the residents as a family, making the atmosphere of the home such a happy place.


Our whole family has been given peace of mind and we are so happy to see mum brought back to herself with dignity and patience and finding some happiness at last.

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Review from Buffy (Niece of Resident) published on 8 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My relative has fallen several times and broken bones when falling whilst in this care home for past 14 months. Not enough staff to deal with this and she has now been served notice to leave which is a big shock to us we have been instructed to find somewhere else for her which is impossible there
are no places suitable. We have been told she needs 24 hour one to one care. Such a thing does not exist. We thought she was in the right place as Woodlands is advertised as a specialist dementia care home dealing with dementia and mental health. They cannot deal with someone falling and apparently are unable to stop her falling. They say she needs EMI nursing. I visited a home that does EMI nursing, they only have the same number of staff as Woodlands but they have a nurse there 24 hours a day (one nurse ). That nurse would not be able to sit with my relative 24 hours a day and not care for anyone else. Who would believe an 82-year-old with dementia could be evicted from a care home.

Reply from Tracy Freeman, Director at Woodlands Care Home

I would first like to apologise for the distress and continued problems you are facing on this very difficult journey. We know that choosing a home is stressful and along with the worry of settling a loved one into a new environment it can become a nightmare that no one wants to face but knowing there isn’t often a choice. With this in mind, we continually look for new ways to guide and support families to manage the transition as smoothly as possible.


At Woodlands we try very hard, and it is a CQC regulation, to work transparently and honestly with families and their loved ones. We don’t work in isolation and are part of a larger team who assist with decision making, contributing to care planning and delivery, these include Safeguarding team, GP, Falls team, Physiotherapist, Occupational Therapist and Mental Health services. In this instance, and because of the complexity of needs all those people have been involved over the past 18 months, shared their expert advice and guidance, which we have followed, amending care plans, purchasing different equipment, and constantly reviewing what is available. Families are invited to be involved at all levels, contributing their vital understanding of their loved ones to get the best outcome.


We do care for many people with complex needs including falls and most of our residents do not move from our home, they remain with us moving eventually into end of life care. There are times when a level of need increases to such an extent that all options available to our team have been exhausted and we are expected by our regulators and Safeguarding to request further assessment by the GP initially and consequently a nursing assessment. Once an assessment has taken place a multidisciplinary meeting makes the decision in the best interest of the person.


When a decision is made that the level of need is such that a nursing placement is required they can no longer remain in a residential care home setting. We completely understand that it is difficult to find an appropriate nursing placement due to poor availability but it is only in these environments registered for nursing that other forms of treatment and care can be used and a nurse needs to be available to monitor the effects 24/7.


Our staffing levels are good, we are, as you mentioned comparative with nursing levels, with four living areas of 12 – 15 residents, each one has 3 team members, including a floor manager, a staff ratio of 1 – 3/5 residents. In addition, we have 2 Deputy managers, domestic team member, laundry team member and cook. Keeping someone completely safe who is consistently falling or has other complex behaviour requires 1 – 1 care and whilst we do provide this during a transitional period it is not something we can maintain for any length of time from a cost point of view and it depletes the team available to meet the needs of our other residents.


Once again please accept our sincere apologies that we have been unable to meet your expectations and we really hope you find the right care home to meet your family’s needs.

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Review from Marie M (Daughter of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we really struggled to find a home that we thought was acceptable for my Mother-in-law and we looked around lots. The Woodlands stood out for the quality and thoughtfulness of the surroundings. Staff numbers and quality of care was exemplary. Each person was an individual and there really
was a homely feel. My Mother-in-law was terminally ill in addition to dementia and ultimately died in the home. The care and support at that time was faultless.

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Review from Graham C (Son of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second care home and is much better than the first. Both are extremely new buildings but Woodlands have much more staff. The management at Woodlands is much more approachable...we can discuss medical issues easily. They provide extra equipment when needed. If all care homes were like Woodlands
there would be a lot more happy people.

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Review from Judith H (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Woodlands for 3 months and I am so pleased with the whole aspect of care at Woodlands.
My mum could not be better looked after. The care she receives is second to none. The staff are lovely, they treat my mum with great respect and nothing is ever too much trouble.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Woodlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Woodlands Care Home is calculated as follows: ( (324 Excellents x 5) + (87 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 423 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (1)

Vicky

Vicky Hutchinson

Job Title: Home Manager

Joined: 2022

Vicky is the Home Manager of Woodlands Care Home.

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